curriculum vitae - asheka 2017
TRANSCRIPT
. Curriculum Vitae
Asheka Fisher
44 Farrier Street, Westridge, Mitchells PlainTel: 073 440 9136
Profile
A diligent, self-motivated, creative and dynamic individual who has been able to use her interpersonal, communicative and organisational skills optimally throughout her school years. Very strong written and verbal skills and good leadership skills. An enthusiastic, responsible individual who enjoys sharing experiences acquired with peers and adults alike to build and develop relationships. Participating in sporting codes and numerous other extramural activities have contributed to becoming a flexible team player as well as developing the ability to work independently with initiative to achieve goals and objectives. Extremely dedicated and focused on the task at hand.
Personal Information
Nationality South African (I.D 951 0100 185 080)Languages English & AfrikaansRace ColoredDate of Birth 10 October 1995Dependents none
. Curriculum Vitae
Education
Secondary Education
2014
Rocklands High School
Matric (Grade 12)
Subjects:
English
Afrikaans
Life Orientation
Mathematics Literacy
Tourism
Business Studies
Consumer Studies
Curriculum Vitae
Work experience
MWEB Connect (Internship)
Position: Sales Administrator Period: 10 March 2015 – 10 March 2016
• Provide administrative support to the Sales Call Centre team, to meet Minimum Performance deliverables
• Manage administrative processes with regards to hardware distribution to MWEB clients• Conduct outbound calls to follow up with customers and also taking inbound sales calls when necessary
• Update customers on the status of their orders
• Ensure all online applications are processed correctly
• Maintain relationships with external customers who form part of the Administrative function and meet Service Level Agreements (SLAs)
• Assist with all Rica and compliance tasks
Skills and Competencies • Meticulous attention to detail• Pro-activity and initiative• Judgment/Problem-solving• Excellent Customer Service Orientation• Good communication and interpersonal skills• Deadline specific delivery a must• Excellent telephonic etiquette• Knowledge of MS Office• Database and capturing experience
Period: 01 August 2016 – 31 January 20176 Month Contract (MWEB Connect)
Provide administrative support to the Sales Call Centre team, to meet Minimum
Manage administrative processes with regards to Completing Clients packages Order
Assisting Clients Telephonically with advising client of the packages that the Sign up for by MWEB
Conduct outbound calls to follow up with on Services that was applied for on our Vumatel Systems / MWEB Fibre Packages
Update customers on the status of their orders
Capturing Client orders
Process application applied for online
Skills and Competencies • Meticulous attention to detail• Pro-activity and initiative• Judgment/Problem-solving• Excellent Customer Service Orientation• Good communication and interpersonal skills• Deadline specific delivery a must• Excellent telephonic etiquette• Knowledge of MS Office• Database and capturing experience• Work Good under pressure • Telephonic Etiquette
Capita (UK Based Company)
Position: Customer Services Advisor
Period: 27 June 2016 – 31 August 2016
Inbound Customer Services to Clients in the UK
Capturing Client orders
Assisting clients with Sim Swaps / Capturing Packages for Clients
Assisting clients with Various Packages that Capita offers
Assisting clients with Queries / Escalations
Manage processes with regards to Completing Clients package Order