curriculum vitae - asheka 2017

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. Curriculum Vitae Asheka Fisher 44 Farrier Street, Westridge, Mitchells Plain Tel: 073 440 9136 Profile A diligent, self-motivated, creative and dynamic individual who has been able to use her interpersonal, communicative and organisational skills optimally throughout her school years. Very strong written and verbal skills and good leadership skills. An enthusiastic, responsible individual who enjoys sharing experiences acquired with peers and adults alike to build and develop relationships. Participating in sporting codes and numerous other extramural activities have contributed to becoming a flexible team player as well as developing the ability to work independently with initiative to achieve goals and objectives. Extremely dedicated and focused on the task at hand. Personal Information

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Page 1: Curriculum Vitae - Asheka 2017

. Curriculum Vitae

Asheka Fisher

44 Farrier Street, Westridge, Mitchells PlainTel: 073 440 9136

Profile

A diligent, self-motivated, creative and dynamic individual who has been able to use her interpersonal, communicative and organisational skills optimally throughout her school years. Very strong written and verbal skills and good leadership skills. An enthusiastic, responsible individual who enjoys sharing experiences acquired with peers and adults alike to build and develop relationships. Participating in sporting codes and numerous other extramural activities have contributed to becoming a flexible team player as well as developing the ability to work independently with initiative to achieve goals and objectives. Extremely dedicated and focused on the task at hand.

Personal Information

Nationality South African (I.D 951 0100 185 080)Languages English & AfrikaansRace ColoredDate of Birth 10 October 1995Dependents none

Page 2: Curriculum Vitae - Asheka 2017

. Curriculum Vitae

Education

Secondary Education

2014

Rocklands High School

Matric (Grade 12)

Subjects:

English

Afrikaans

Life Orientation

Mathematics Literacy

Tourism

Business Studies

Consumer Studies

Page 3: Curriculum Vitae - Asheka 2017

Curriculum Vitae

Work experience

MWEB Connect (Internship)

Position: Sales Administrator Period: 10 March 2015 – 10 March 2016

• Provide administrative support to the Sales Call Centre team, to meet Minimum Performance deliverables

• Manage administrative processes with regards to hardware distribution to MWEB clients• Conduct outbound calls to follow up with customers and also taking inbound sales calls when necessary

• Update customers on the status of their orders

• Ensure all online applications are processed correctly

• Maintain relationships with external customers who form part of the Administrative function and meet Service Level Agreements (SLAs)

• Assist with all Rica and compliance tasks

Skills and Competencies • Meticulous attention to detail• Pro-activity and initiative• Judgment/Problem-solving• Excellent Customer Service Orientation• Good communication and interpersonal skills• Deadline specific delivery a must• Excellent telephonic etiquette• Knowledge of MS Office• Database and capturing experience

Page 4: Curriculum Vitae - Asheka 2017

Period: 01 August 2016 – 31 January 20176 Month Contract (MWEB Connect)

Provide administrative support to the Sales Call Centre team, to meet Minimum

Manage administrative processes with regards to Completing Clients packages Order

Assisting Clients Telephonically with advising client of the packages that the Sign up for by MWEB

Conduct outbound calls to follow up with on Services that was applied for on our Vumatel Systems / MWEB Fibre Packages

Update customers on the status of their orders

Capturing Client orders

Process application applied for online

Skills and Competencies • Meticulous attention to detail• Pro-activity and initiative• Judgment/Problem-solving• Excellent Customer Service Orientation• Good communication and interpersonal skills• Deadline specific delivery a must• Excellent telephonic etiquette• Knowledge of MS Office• Database and capturing experience• Work Good under pressure • Telephonic Etiquette

Page 5: Curriculum Vitae - Asheka 2017

Capita (UK Based Company)

Position: Customer Services Advisor

Period: 27 June 2016 – 31 August 2016

Inbound Customer Services to Clients in the UK

Capturing Client orders

Assisting clients with Sim Swaps / Capturing Packages for Clients

Assisting clients with Various Packages that Capita offers

Assisting clients with Queries / Escalations

Manage processes with regards to Completing Clients package Order