Carrie Frohreich RESUME1428 Sorenson RoadHelena, Montana 59602Home: (406) 202-1928

OBJECTIVE Administrative Position RECENT ACCOMPLISHMENTS

Received Governor’s Excellence in Performance Award on September 19, 2011 for my teamwork and customer service skills.

Graduated with Honors with a degree in Business Management. Several years experience in administrative support work. I have the flexibility to work with variety of people, I have worked my way up to a skill level that I am confident in, and can

handle any situation. Strong customer service, work ethic, and office coordinating background.

PROFESSIONAL EXPERIENCE

NEW WEST HEALTH SERVICES Sept 2014 – Current 130 Neill Ave (Temp Position)

Marketing Representative

Assist members in changing healthcare plans, helping members fill out enrollment forms in person or over the phone, explaining and marketing the plans available, data entry, taking multiple phone calls, scheduling appointments, logging and tracking calls and walk ins, customer service strategies, building a rapport with members, attend training and meetings, outreach calls, Excel spreadsheets and Word documentation.

MONTANA UNIVERSITY SYSTEM April – Aug, 2014Office of the Commissioner of Higher Education (Temp Position)

Administrative Associate

Perform routine clerical and administrative functions such as drafting correspondence, scheduling appointments, overseeing multiple work schedules for central and outreach office staff, organizing and maintaining paper and electronic files, reconciling bills, running and formatting reports, maintain budget spreadsheet, invoicing, travel expense vouchers, purchase orders, setting up travel for employees. Provide administrative support to target area pre-college advisors serving middle and high school students within state.

STATE OF MONTANA GOVERNOR’S OFFICE 2006-2013Citizens’ Advocate Office/2nd Floor Capitol Administration Changed

Assistant Citizens’ Advocate

Coordinate customer service and contact management to ensure the quality and responsiveness of contact with Montana citizens and others. Coordinate and conduct special administrative projects. Maintain contact with agency directors, direct emails and letters to agencies for correspondence memos for constituent services. Write cover letters for Governor's signature to comply with agency memos for constituent services. Maintain both manual and electronic files.

STATE OF MONTANA/PUBLIC HEALTH AND HUMAN SERVICESChild and Adult Care Food Program/111 N Jackson 5th Floor 2005 -2006

Administrative Support

Process claims for reimbursement. Participate in technical assistance for the review and facilities and institutions to assure that enrolled children are receiving benefits in accordance with the Code of Federal Regulations, Administrative Rules of Montana and CACFP Policies. Review expenditure reports to determine accuracy. Identify problems related to bureau contracts. Provide clerical assistance to professional staff.

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EDUCATION AND TRAINING

Graduate, Ashworth University August 2011Graduate, Bryant and Stratton College May 2008Graduate, The Computer School May 1990Carroll College Fall Semester 1989 Courses of Study Algebra 101, English 101, Gen Psych 105, PE 103, Basic Skills 109 Helena College of Technology April 1987 Courses of Study Business English, Business Math and Keyboarding Diploma, Lake of the Wood High School June 1980

PROFESSIONAL DEVELOPMENT TRAINING CERTIFICATES OF COMPLETION RECEIVED FOR THE FOLLOWING

Records Management/Retention December 2005Dealing with the Angry Public June 2005SAHBRS Navigation October 2004SAHBRS Deposits October 2004Word Macros January 2004Intro to Central IRIS Reports January 2003Word Advanced July 2002Intro to PowerPoint July 2002Intro to Access July 2002Excel Advanced July 2002Excel Database November, 2002

OTHER EDUCATIONAL TRAINING

Learning Leadership Skills December 2005Records Management Course November 2000Minimal Data Set Training March 2000

Excellent letters of reference upon request!

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