Anne Karstenanne.karsten@cuw.edu 700 W. Highland Rd. Mequon, WI 53092 920-344-4858

Profile StatementSeeking to contribute my robust work-ethic, enthusiastic inter-personal skills, and variety of experience with technical written and verbal communication to serve and advance the mission of your organization. Goal-orientated, highly self-motivated individual, committed to exceptional performance in the field of Public Relations and Public Affairs. Track-record of careful follow-through and attention to detail, high degree of familiarity with government operations.

Education Concordia University – Wisconsin (Anticipated graduation: 2018)Business Scholars Student (4-year, accelerated BS/MBA program); Public Relations Emphasis; Cumulative GPA: 3.89/4.0

Work ExperienceKohl’s Department Store | Beaver Dam, WI | Retail Sales Clerk Assistant, Seasonal/Holiday, 2015-2016

Dependably performed quality customer service Exhibited excellent interpersonal skills, reinforced by a positive attitude shown to all

customers Responded quickly and resourcefully to customer in a fast-paced environment needs  Accurately addressed customer questions by staying educated on products and store

policies, and by focusing the fulfilling company’s “Yes We Can” missionConcordia University | Mequon, WI | Student Ambassador, Admissions Office, August 2015-Present

Exhibits a deep commitment to communicating the mission of Concordia to prospective students

Seeks to successfully motivate prospective students to further pursue a Concordia decision

Thrives throughout the dynamic responsibilities of the position – campus tours, customer service, etc.

North Park University | Chicago, IL | Development and Alumni Relations Intern, Summer, 2015

Embraced university’s mission and sought to advance strategic vision Conducted research on various philanthropic and alumni related initiatives Capitalized on opportunities to communicates with coworkers and constituents in a way

that reflects the organization’s vision Worked in both individual and team settings

Karsten Real Estate | Waupun, WI | Real Estate and Communications Intern, Summer, 2015

Assisted lead broker through communicating effectively and efficiently with customers Grew in an understanding of basic real estate sales principles, legal requirements, and

marketing strategies Remained positive and retained customer service mindset when handling client concerns

Concordia University| Mequon, WI | Office Assistant, MBA Office, August 2014-Present Betters student experience through resourceful handling of questions and concerns and

designing of individual course schedules Collaborates with coworkers in order to enhance efficiency of department systems

Gappa Security Solutions | Waupun, WI | Production Assistant, October 2009 – August 2014

Assisted in product development and exhibited high accuracy rate in a manufacturing setting

Engaged in a variety of duties such as processing, shipping, and returns Self-started assignments, and executed basic tasks with efficiency and attention to detail

Anne’s Lawn Care |Green Lake, WI | Owner/Operator, May 2010 – August 2015 Communicated regularly and effectively with customers Managed the demands of serving a diverse customer base, and developed and expanded

services offered Successfully maintained positive and professional relationships with clients

Excellent references available upon request