cstm 301 - management & organization
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CstM 301 - Management & Organization. individual behavior. individual differences…. personalities attitudes perceptions values beliefs philosophies behavioral styles. why should managers care…. individual behavior sets…. performance behaviors withdrawal behaviors - PowerPoint PPT PresentationTRANSCRIPT
CstM 301 - Management & Organizationindividual behavior
individual differences…
personalitiesattitudesperceptionsvaluesbeliefsphilosophiesbehavioral styles
why should managers care…
individual behavior sets…
performance behaviors
withdrawal behaviors
citizenship behaviors
dysfunctional behaviors
perception…
attribution…
fundamental attribution error
self-serving bias
tendencies & distortions…
stereotypes
halo effect
selective perception
projection
impression management…
personality…per·son·al·i·ty [pur-suh-nal-i-tee] -noun1. the quality of being a person; existence as a self-conscious human being; personal identity2.the set of individual characteristics that underlie a relatively stable pattern of behavior3.the profile of characteristics making a person unique from others
big five personality traits…
extroversion
agreeableness
conscientiousness
emotional stability
openness to experience
myers-briggs types…
extroverted vs. introverted
sensing vs. intuitive
thinking vs. feeling
judging vs. perceiving
personality factors…
locus of control
authoritarianism
machiavellianism
self-monitoring
type a personality
attitude…at·ti·tude [at-i-tood] -noun1. the way a person views something or tends to behave towards it
attitude…
cognitive dissonance…
attitude behavior
cognition affect behavior
my job is interesting
i love my job i am going to get to work
early and with a smile on my
face
job satisfaction factors…
work itselfquality of supervisioncoworkersopportunitiespaywork conditionssecurity
what employers are looking for…
job involvement
organizational commitment
organizational citizenship
other impacts on attitude…e·mo·tions [ih-moh-shuhns]- noun1.strong feelings directed toward someone or something
moods [moods]- noun1.generalized positive and negative feelings or states of mind
stress [stres]- noun1.a state of tension caused by extraordinary demands, constraints or opportunities
sources & types of stress…
stres·sor [stres-er]- noun1.anything that causes stress
constructive stress
destructive stress
stress relief…