csr initiatives at microsoft
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A PROJECT ON
CSR Initiatives at Microsoft
In The Subject
Strategic Management
Submitted !
Srisht! Jain
Ro"" No# $%
M#Com Part &I 'usiness Management(
)nder The *uidance OfProf# Prerna Sharma
To
)niversit! Of Mumbai
+or
Master Of Commerce Programme 'Semester & II(
In
usiness Management
,ear- ./$%&$0
S12M3S
NARSEE MONJEE CO44E*E O+ COMMERCE 5ECONOMICS
1I4E PAR4E '6(7 M)MAI & 8///%0#
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E1A4)ATION CERTI+ICATE
This is to certify that the undersigned have assessed and evaluated the project on
9 CSR Initiatives at Microsoft9 submitted by Srishty Jain student of M#Com# & Part & I
'Semester & II( In Strategic Management for the academic year 2015-16 This project is
original to the best of our !no"ledge and has been accepted for #nternal $ssessment
%ame & Signature of #nternal '(aminer )
%ame & Signature of '(ternal '(aminer )
I:C Princi;a"
Mrs# Amee 1ohra
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AC2NO64E
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O1ER1IE6
,icrosoft is a technology company "hose mission is to empo"er every person and every
organiation on the planet to achieve more strategy is to build best-in class platforms and
productivity services for a mobile-first* cloud-first "orld ounded in 1785* #t operate
"orld"ide and have offices in more than 100 countries #t develop* license* and support a
"ide range of soft"are products* services* and devices that deliver ne" opportunities* greater
convenience* and enhanced value to people9s lives #t offer an array of services* including
cloud-based services* to consumers and businesses #t design* manufacture* and sell devices
that integrate "ith cloud-based services* and #t deliver relevant online advertising to a global
audience ,icrosoft releases orporate itienship +eport annually and it includes the details
of S+ programs and initiatives engaged by the company itienship mission of the
company is :to serve globally the needs of communities and fulfill responsibilities to the
public; ,icrosoft9s spending on S+ initiatives in 201< e(ceeded =1 billion* "hich includes
cash donations of =117 million and in-!ind donations "orth =76 million ,oreover*
charitable activities of ?ill & ,elinda @ates oundation founded by ,icrosoft founder ?ill
@ates is also associated "ith ,icrosoft in the perception of the general public to a certain
e(tent Thus* as e(cellent case for studying the S+ initiatives by the company
$t ,icrosoft* they believe that good corporate citienship starts at home and that ho" they
"or! is just as important as all that they do to support local communities They "or! across
business to be a responsible partner to those "ho place their trust in us Ano"ing that
behavior affects all of sta!eholders Bincluding customers* shareholders* employees*
communities* suppliers* and partnersC* they see! to ensure their voices are considered in
decisions they ma!e engagements range from consulting leading human rights e(perts to
parents concerned about the online safety of their children They align "or! "ith
internationally recognied priorities and frame"or!s* such as the Dnited %ations @uidelines
on ?usiness and Euman +ights and the Dnited %ations @lobal ompact To allo"
sta!eholders to understand policies* practices* and performance* they base itienship
reporting "ith the standards provided by the @lobal +eporting #nitiativeinally they recognie that many issues are too large and comple( for any one organiation to
solve itself and have helped form a number of partnerships to advance responsible practices
across industry* including the @lobal %et"or! #nitiative and the 'lectronics #ndustry
itienship oalitionEthica" usiness Conduct and *overnance
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$# Commitment to Ethics and Standards of usiness Conduct
,icrosoft regularly interacts "ith customers* partners* competitors* shareholders*
suppliers* representatives* regulatory agencies* and government officials ,icrosoft
iscommitted to engaging all of these groups in a respectful* ethical manner and in
compliance "ith all legal re4uirements
,icrosoft9s Standards of ?usiness onduct are the foundation of commitment to ethical
business practices and legal compliance These standards are endorsed by the ,icrosoft
?oard of .irectors and apply to all employees* directors* and e(ecutive officers of
,icrosoft and its subsidiaries and controlled affiliates B"here ,icrosoft directly or
indirectly o"ns more than 50 percent of the voting controlC
.# usiness Conduct and Com;"iance Program
,icrosoft9s Fffice of egal ompliance is responsible for ?usiness onduct and
ompliance rogram* "or!ing closely "ith the rest of ,icrosoft egal and orporate
$ffairs* inance* Euman +esources* #nternal $udit* and other groups focused on ensuring
compliance ,icrosoft have more than 50 people "hose primary role is investigating
potential breaches of company policy* and an additional 120 people "hose primary role is
compliance #n addition* ,icrosoft sometimes retain outside la" firms to conduct or assist
"ith investigations This is a reflection of the sie and comple(ity of business and the
seriousness "ith "hich ,icrosoft ta!e meeting obligations
># Anti&corru;tion
,icrosoft9s Standards of ?usiness onduct and $nti-orruption olicy for
+epresentatives include strong commitments to observing the standards of conduct set
forth in the DS oreign orrupt ractices $ct and the applicable anti-corruption and anti-
money la"s of all the countries in "hich ,icrosoft operate ,icrosoft prohibit corruption
of government officials and the payment of bribes or !ic!bac!s of any !ind* "hether in
dealings "ith public officials or individuals in the private sector
8# Cor;orate *overnance
orporate governance at ,icrosoft is designed to promote the long-term interest of
shareholders* maintain internal chec!s and balances* strengthen management
accountability* engender public trust* and foster responsible decision ma!ing and
accountability Through oversight* revie"* and counsel* ,icrosoft9s ?oard of .irectors
establishes and promotes ,icrosoft9s business and organiational objectives The board
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oversees the company9s business affairs and integrity* "or!s "ith management to
determine the company9s mission and long-term strategy* performs the annual 'F
evaluation* oversees 'F succession planning* establishes internal control over financial
reporting* and assesses company ris!s and strategies for ris! mitigation
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Peo;"e
Em;"o!ees
o ,icrosoft9s global Euman +esources team advances policies and programs to recruit*
retain* and develop e(ceptional people This team includes groups focused on
compensation and benefits* talent and organiational capability* and diversity and
inclusion #n addition to a central team* E+ professionals are embedded "ithin each
group in ,icrosoft to ensure that every employee has a clear point of contact and
support on E+ issues* from e(ecutive managers to individual contributors $t the end
of G15* ,icrosoft employed 118*H5< people "orld"ideo ,icrosoft offers competitive compensation and benefits to attract the "orld9s best
talent in over 100 countries* and re"ards people for great results erformance and
.evelopment approach and re"ards program applies to ,icrosoft employees globallyat every level of the organiation to the e(tent permitted by local la"
o or over t"o decades* @lobal .iversity and #nclusion Fffice has evolved and
enhanced the company9s diversity and inclusion initiatives to meet the changing needs
of "or!force and business ,icrosoft have a deep commitment to create an inclusive
environment "here all employees can do their best "or! This commitment is
anchored around strengthening diversity and inclusion acumen* deepening leader and
manager understanding of the diversity strategy and its value proposition* and
increasing senior leader accountability for their diversity plans
Training and
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The ,icrosoft 'rgonomics rogram* offering employees ergonomic assessment and training
programs and special furniture* e4uipment* and soft"are for medical needs
The ,icrosoft $+'S employee assistance program* offering free access to services
including personal and family counseling* stress management* and referrals for childKelder
care
itness benefits that fund gym memberships or fitness-related e4uipment and activities and
onsite recreational and fitness opportunities
ree onsite :Ano" Gour %umbers; health screening events* providing employees and their
adult dependents "ith screening for ris!s of heart disease* diabetes* high cholesterol* and high
blood pressure as "ell as onsite mammography screenings
Eealthy dining options* including a ne" +eal 'asy 3ellness labelling system used in all
,icrosoft cafes "ith color coding to flag healthier and less healthy options
$ccess for ,icrosoft employees and their dependents to "eight management* tobacco
cessation* and chronic disease management programs
$n onsite health clinic at +edmond* 3ashington head4uarters campus* offering
comprehensive health and "ellness services and clinics at some other locations
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Em;o?ering Communities
,icrosoft is committed to applying technology* talent* and financial resources to empo"er
communities around the planet "here employees* partners* and customers live and "or!
$# Microsoft ,outhS;ar@
,icrosoft GouthSpar! is a global company-"ide initiative to use the po"er of technology
to connect youth around the "orld "ith education* employment* and entrepreneurship
opportunities ,icrosoft launched GouthSpar! in 2012 "ith the specific goal of creating
opportunities for H00 million youth by 2015 #n G15 ,icrosoft created opportunities for
over >0 million youth and met three-year goal* creating opportunities for more than H08
million youth in total @oing for"ard* ,icrosoft "ill continue GouthSpar! initiative "ith
a sharpened focus on increasing access for all youth to computer science education on a
global scale
• To help close the opportunity gap for millions of youth around the "orld* ,icrosoft
GouthSpar! provides philanthropic contributions to more than
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students to apply their !no"ledge and passion to develop technical solutions for social
impact* engaging games* and driving innovation
• odeorg and the Eour of ode* "hich have introduced millions of AM12 students to
computer science education "ith a particular focus on increasing participation by "omen
and underrepresented students of color
.# Techno"og! for *ood
,icrosoft helps build nonprofits9 capacity to use technology to be more efficient* effective*
and innovative in doing their important "or! #n addition* in G15 ,icrosoft donated
soft"are* services* and hard"areN"orth =722 millionNto more than 120*000 nonprofit
organiation around the globe
#n G15* ,icrosoft continued to e(pand Fffice H65 %onprofit offer to reach a total of 110
countries The program provides nonprofits "ith free access to the latest ,icrosoft Fffice
cloud service* "hich includes any"here access to ,icrosoft Fffice applications and
professional email* calendar* instant messaging B#,C* and "eb conferencing tools The
offering allo"s nonprofits9 employees and strategic volunteers to access Fffice applications
and documents any"here across multiple devicesI enables easy collaboration through content
sharingI and offers efficient administrative controls so organiations can spend less time and
resources on #T maintenance Through this program in G15 ,icrosoft activated 107 million
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ne" Fffice H65 seats among nonprofits ,icrosoft also host %@F onnection .ays around
the globe for nonprofit organiations to learn ho" technology can help them become more
efficient and effective in their "or! #n G15* ,icrosoft collaborated "ith nonprofits by
hosting >7 %@F onnection .ays in 57 countries
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=uman Rights,icrosoft recognies that as a leading technology provider "ith global operations*
business can help to promote M or be used to impede M human rights ,icrosoft accept the
important responsibility ,icrosoft have to respect human rights and ,icrosoft aim to
bring the po"er of technology to bear to promote respect for human rights throughout the
"orldapproach to human rights is aligned "ith the Dnited %ations @uiding rinciples for
?usiness and Euman +ights and is articulated in the ,icrosoft @lobal Euman +ights
Statement* a broad frame"or! and common set of principles that apply to business
practices BGou can also do"nload a Spanish language version and a Simplified hinese
language versionC #n addition to loo!ing at the impact of o"n business practices*
,icrosoft is "or!ing to advance human rights by "or!ing "ith a broad range of
sta!eholders* including efforts to aid the global fight against human traffic!ingTo help advance the thin!ing and discussion in the area of #T and human rights
responsibilities and commitment* ,icrosoft established a Technology and Euman +ights
enter
Privac! 5 Safet!
• Trust"orthy omputing is ,icrosoft9s company"ide approach to create and deliver
secure* private* and reliable computing e(periences for everyone
• $s one e(ample of ho" ,icrosoft "or! to promote online privacy and safety*
,icrosoft offered the first major internet bro"ser to help consumers be in control of
potential online trac!ing as they move around the 3eb "ith the development of the
OTrac!ing rotectionO feature in #nternet '(plorer 7
• 'ven as more people and businesses rely on computing every day* the threats that can
undermine trust in computing are increasingly sophisticated and malicious ,icrosoft
continually evolve approach to meet this challenge and remain an industry leader in
privacy* safety* and security ,icrosoft believe fundamentally that sensitive data and personal information must be protected* that soft"are businesses adhere to business
practices that promote trust* and that the technology industry rene"s its focus on solid
engineering and best practices to ensure the delivered product or service is more
reliable and secure
• 3ith more and more personal information being stored and transferred online* the
sta!es for privacy and data security !eep getting higher
• $s a core corporate value* ,icrosoft iscommitted to continually improving in f!ey
areas) Security* rivacy* +eliability* and ?usiness ractices
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• onsistent "ith the ,icrosoft @lobal Euman +ights Statement and as a founding
member of the @lobal %et"or! #nitiative B@%#C* ,icrosoft commits to the @%#
rinciples on freedom of e(pression and privacy To meet commitments* ,icrosoft
have adopted internal policies and procedures that apply across all ,icrosofts onlineand communication services to protect users9 freedom of e(pression and privacy
rights ,icrosoft "or! collaboratively "ith human rights advocates and industry peers
in @%# to address challenges to online freedom of e(pression and privacy
Techno"og! and =uman Rights Center
$# Mission
The enter "ill "or! to ensure that ,icrosoft meets its commitment to respect human
rights and "or!s to advance public understanding of the human rights impact of
information and communications technology.# Strateg!
#nternally* the enter "ill focus on promoting the integration of human rights into the
company9s culture* business operations and strategies This "ill ta!e the form of)o $dvancing integration and understanding of ,icrosoft9s @lobal Euman +ights
StatementIo .riving internal alignment and coordination on human rights issuesI and
o 'mbedding the :respect; concept into consideration of the relationship bet"een
human rights and !ey business topics* such as specific products* services and
technologiesI mar!et entry* e(it and engagementI and business strategy* models
and operations'(ternally* the enter "ill "or! to advance public understanding of human rights
implications of #T and e(plore the role business can play in driving respect for human
rights through presence in M rather than absence from M mar!ets that present human rights
ris! This "ill ta!e the form of)o $dvancing the public9s understanding of the human rights impacts both positive
and negative of information and communications technologyIo #ncreasing understanding that business can most effectively respect human rights
through presence in* rather than absence from* countries that present human rights
ris!sI ando ostering dialogue on issues related to human rights and technology
># Programs
To fully advance its missions and strategies* the enter "ill sponsor a variety of programs
including)o Sta!eholder 'ngagement and ommunications M The enter "ill coordinate
,icrosoft9s ongoing outreach and engagement "ith a range of sta!eholders to help
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ensure open and honest dialogue and discussion an ongoing e(change of
information sharingo ublic olicy 'ngagement M oordinate strategic engagement in public policy
debates relating to the future of la" enforcement* technology and surveillance in
"ays that encourage policy solutions that protect human rightso +esearch M #n collaboration "ith ,icrosoft9s $cademic +elations program* the
enter is supporting research on the topic of :#nternet freedom;o 'vents M The enter "ill develop and sponsor an annual program of various
events to advance public understanding of the human rights impact of information
and communications technology
*"oba" Net?or@ Initiative
,icrosoft is a founding member and sits on the board of the @lobal %et"or! #nitiative B@%#C*
a collaborative effort bet"een #T companies* civil society organiations* socially responsible
investors* and academics @%# provides a set of rinciples and #mplementation @uidelines
regarding practical steps and policies #T companies can adopt to respect and advance the
freedom of e(pression and privacy rights of their users "hen faced "ith governmental
demands
6or@ing to Protect the Rights of 1u"nerab"e Po;u"ations
,icrosoft "or!s to help protect people of all ages and abilities against a broad range of ris!s*
including mal"are* online hoa(es* tech scams* and online bullying To promote the safer use
of ,icrosoft devices and online services* ,icrosoft offer a range of safety features* including
family safety settings ,icrosoft also have strong prohibitions against abusive behavior on
online services in Terms of Dse* "hich are enforced by complaint response teams on services
such as Pbo( ive
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Accessib"e Techno"og!
$s a reflection of commitment to human rights and to billions of users around the "orld*
,icrosoft see!s to provide products and services that empo"er people across a broad range of
abilities* cultures* languages* and levels of economic development
,icrosoft offers guidance on accessibility to users* "ith accessibility information available in
over
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Environmenta" Sustainabi"it!
"Microsoft is working with our partners, customers, governments, and leading
environmental organizations to bring the power of information technology and cloud
computing to address the world's environmental challenges." - Rob ernard, !hief
nvironmental #trategist
Technology can help create a more sustainable future ,icrosoft is pioneering ne" "ays
technology can help us ma!e o"n operations leaner and more energy efficient 3e9re also
"or!ing "ith customers* governments and others around the "orld to help them apply
products and services to solving some of the "orld9s toughest environmental challenges+ecogniing that environmental leadership begins at home* "e9ve instituted a carbon fee
to help us achieve carbon neutrality commitment by ma!ing environmental sustainability
part of everyday business decisions ,icrosoft also continue to "or! to reduce the
environmental impact of products and services$# Microsoft environmenta" ;rinci;"es
o ,icrosoft follo"s strict policies to ensure that the company remains in full
compliance "ith international environmental regulations and the specific
environmental re4uirements of each countryKregion "here ,icrosoft do business
,icrosoft actively "or!s to protect natural resources by doing the follo"ing)
o onserving* reusing* and recycling 3hen it is feasible* ,icrosoft conserves
natural resources by using recycled materials and supplies* efficiently using
energy* and participating in recycling programs for ,icrosoft products after they
have served their useful life ,icrosoft encourages and supports the sustainable
use of rene"able natural resourceso +educing and disposing of "aste ,icrosoft reduces and "here possible
eliminates "aste through source reduction and recycling at company facilities $ll
"aste is safely and responsibly handled and disposed ofo .eveloping safe and sustainable products ,icrosoft develops* manufactures* and
mar!ets products that are safe for their intended use environmental policies and
practices aim to protect* conserve* and sustain the "orlds natural resources and
also protect ,icrosoft customers and the communities "here ,icrosoft live and
operateo ,a!ing environmental ste"ardship part of business relationships $t ,icrosoft*
,icrosoft strive to incorporate environmental principles into business
relationships ,icrosoft see! similar commitments to the environment from major suppliers ,icrosoft participate in industry groups to set industry standards on
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environmental practices ,icrosoft strive to !eep customers informed about
efforts* and ,icrosoft "elcome their feedbac!o ontinually improving performance ,icrosoft set objectives and targets to ensure
continuous improvement in environmental performance ,icrosoft values
employee contributions to environmental initiatives ,icrosoft regularly revie"
business activity and assess environmental programs* practices* and goals to
evaluate progress and identify areas in "hich ,icrosoft can ma!e further
improvemento .emonstrating responsibility to sta!eholders ,icrosoft engage sta!eholders about
objectives and targets* and ,icrosoft periodically communicate progress to the
board of directors* shareholders* customers* and members of the public
,icrosoft believes that information technology has tremendous potential to help solve
pressing environmental and energy challenges ,icrosoft understand and embrace the
opportunity to help people and organiations around the "orld improve the environment
,icrosoft see! to advance sustainability through the products and cloud capabilities
,icrosoft offer to customers and partners* and the use of big data to discover the ne(t
generation of innovations and insights
.# Environmenta" Princi;"es7 Po"icies7 and Management
,icrosoft has a global corporate environmental strategy team and environmental e(perts
embedded "ithin engineering* supply chain* procurement* research* real estate and facilities*
datacenters* and legal and corporate affairs Their "or! is governed through e(ecutive
oversight and is revie"ed semi-annually by the +egulatory and ublic olicy ommittee of
?oard of .irectors
commitment to environmental sustainability spans company ,icrosoft see! to advance
sustainability through the products and platform capabilities ,icrosoft offer customers and
partners* o"n business practices* and global partnerships "ith governments* academics*
nonprofits* and others ,icrosoft9s commitments to environmental sustainability are
articulated in 'nvironmental rinciples and limate hange olicy Statement and embedded
in other corporate policies for ho" ,icrosoft run business* such as 'nvironmental
ompliance Specifications for hard"are and policy on +esponsible Sourcing of +a"
,aterials ,icrosoft has a global corporate environmental strategy team and environmental
e(perts embedded "ithin engineering* supply chain* procurement* research* real estate and
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facilities* datacenters* and legal and corporate affairs Their "or! is governed through
e(ecutive oversight and is revie"ed semi-annually by the +egulatory and ublic olicy
ommittee of ?oard of .irectors environmental strategy includes a corporate carbon
neutrality goal as "ell as goals for specific areas of business* ranging from datacenter
efficiency to energy and "aste reduction at ,icrosoft campuses to the use of recycled content
in pac!aging ,icrosoft employees receive the appropriate role-based environmental training
and certifications as needed for their jobs* such as training in chemical management for
hard"are lab employees and design for environment training for pac!aging engineers
,icrosoft also promote broad environmental a"areness by emailing an annual update on
environmental goals and progress to all ,icrosoft employees globally
># Productso ,icrosoft isfocused on and committed to increasing computing po"er per unit of energy
consumed across the services and devices that ,icrosoft offer in the mar!etplace 'ach
ne" version of 3indo"s offers enhancements to energy efficiency and po"er
management tools* including a ne" 'nergy Saver ,ode added to 3indo"s 10 Third-
party applications also have an important role to play* and ,icrosoft provide energy-smart
development guidance and tools for developers and #T professionals developing for the
3indo"s platformo $s a carbon neutral cloud services provider* ,icrosoft offers organiations a carbon-
efficient and carbon neutral alternative to running their o"n private datacenters ,oving
to ,icrosoft cloud services for ,icrosoft '(change* ,icrosoft Shareoint* and ,icrosoft
.ynamics +, capabilities can help businesses reduce energy use and carbon emissions
by H0 to 70 percent per user versus running on-premiseso or cities* ,icrosoft ity%e(t partners provide solutions spanning energy* "ater*
buildings* infrastructure* and transportation to help modernie cities in sustainable "ays
that "ill minimie their resource use and environmental impact broad portfolio of familiar consumer and business platforms and partner solutionsN"hich many cities
already useNare meeting customers "herever they are on the technology innovation
curve and helping them to build a bridge to the futureo 3ith the increasing number of interconnected devicesNfrom thermostats* appliances* and
fi(tures* to e4uipment* vehicles* and charging stationsNall generating massive sets of
data* big data is changing "hat is possible "ith sustainability ,icrosoft is investing to
help customers manage smart resources using big data through tools for 3indo"s Server
and 3indo"s $ure
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o The Safety* ompliance* and Sustainability team "ithin the ,icrosoft .evices @roup
incorporates environmental and safety principles and processes in the design and
production of devices and product pac!aging The team "or!s "ith design groups through
a .esign for @reen initiative to evaluate and encourage the use of more environmentally benign materials* increase the recyclability of devices and pac!aging* and minimie
material use The team provides guidance on alternative materials and other "ays to
address environmental impacts ,icrosoft also re4uire suppliers to identify every material
that9s in products and to follo" a comprehensive list of restricted substances
specifications to avoid haardous materialso ,icrosoft is committed to meeting and going beyond government standards on ta!e-bac!
and responsible recycling or disposal of electronics* batteries* and pac!aging ,icrosoft
isa member of more than 1
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metric tons of carbon dio(ide e4uivalent BmtF2eC* saved more than =10 million a year* and
had an impact on more than H2 million people in emerging nations through carbon offset
community projects
Carbon +oot;rint and Energ! )se,icrosoft have a longstanding commitment to transparently disclosing carbon footprint and
have voluntarily reported carbon footprint through . Bformerly the arbon .isclosure
rojectC since 200
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R
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Pub"ic Po"ic! Engagement on C"imate and Energ!
+ecogniing the need to "or! to address global environmental challenges in broad
partnerships* ,icrosoft9s limate hange olicy Statement recognies that climate change is
:a serious challenge that re4uires a comprehensive and global response from all sectors of
society; ,icrosoft is "or!ing to advance public policies that promote the use of information
and communication technology B#TC to advance energy efficiency* spur innovation and
economic opportunity* and contribute to practical strategies for mitigating climate change or
the past si( years* annual @lobal ublic olicy $genda has included a section supporting
government policies that support technological advances and innovation to reduce energy use
and limit the effects of climate change
This section also includes support for cost-effective policies that increase the availability of
lo" carbon and rene"able energy for us to use in operations ,icrosoft have also supported
industry and multista!eholder initiatives to address climate policy $mong these) ,icrosoft isa signatory to the limate .eclaration* a nonpartisan statement from the
business community developed by eres and its ?usiness for #nnovative limate & 'nergy
olicy B?#'C coalition* "hich notes that :tac!ling climate change is one of $merica9s
greatest economic opportunities of the 21st century; ,icrosoft isa founding member of the .igital 'nergy & Sustainability Solutions ampaign
B.'SSC* a coalition of leading #T companies and environmental %@Fs .'SS is
committed to advancing public policies that help drive sustainable economic gro"th through
#Tenabled energy efficiency and clean energy innovation ,icrosoft serve on the board of the @lobal e-Sustainability #nitiative B@eS#C* a collaborative
effort bet"een leading #T companies and the Dnited %ations 'nvironment rogramme and
#nternational Telecommunication Dnion ,icrosoft has played a leadership role in the
development of @eS# series of reports on ho" the #T can address climate change BSmart
2020* Smarter 2020* and Smarter 20H0C The latest Smarter 20H0 @eS# report identifies "ays
that #T can enable a 20 percent reduction of global F2 emissions by 20H0 The report also
identifies ho" #T can integrate rene"ables into the grid* boost agricultural crop yields by H0
percent* save over H00 trillion liters of "ater* and conserve 25 billion barrels of oil a year
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Res;onsib"e Sourcing and Manufacturing$ll suppliers doing business "ith ,icrosoft must uphold the ethical business* employment*
environmental* and "or!er safety practices prescribed in Supplier ode of onductN"hich
aligns "ith* and in certain cases e(ceeds* the 'lectronic #ndustry itienship oalition9s
B'#9sC responsible supply chain standards ,icrosoft isalso committed to ensuring that
suppliers of the ra" materials incorporated into products operate sustainably and ethically
Socia" and Environmenta" Accountabi"it! in
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,icrosoft trained a total of 8*6>5 "or!ers* bringing the total number of "or!ers trained since
,icrosoft launched in G12 to 187*57> "or!ers
iloting line leader capability training to improve front-line supervisors9 communication
s!ills and management effectiveness The pilot program trained H0 line leaders* each
responsible for on average H0 "or!ers Bin total affecting 700 "or!ersC
+olling out training in parenting programs to support migrant parent "or!ers "ho may be
far a"ay from their families This program helps the migrant parents build and maintain
meaningful relationships "ith their children to ensure that they are not only materially loo!ed
after* but emotionally as "ell #n G15* the nine suppliers rolled out the training to all their
"or!ers* especially targeting their migrant "or!ers ?y the end of June 2015* a total of 1*600
"or!ers participated in this training
Res;onsib"e Sourcing of Ra? Materia"s
,icrosoft9s commitment to the responsible production of hard"are and pac!aging e(tends to
the ra" materials that go into them #n 201
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Microsoft in India
Em;o?ering ,outh
•Partners in "earning & The first phase of artners in earning "as roject Shi!sha "hereover 8*
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• Project hasha & #n order to lo"er the barrier for people "ho prefer computing in their
native tongue* roject ?hasha promotes local language computing This project is
,icrosoft #ndias commitment to provide local language interface pac!s for flagship
,icrosoft products The initiative also loo!s at building vibrant local languagecommunities that define and contribute to these effortsThe #ndic anguage #nput tool facilitates users to input localied te(t easily and 4uic!ly #t
is freely available for do"nload and currently supports 10 languages including ?engali*
@ujarati* Eindi* Aannada* ,alayalam* ,arathi* Friya* unjabi* Tamil and Telugu
• Accessibi"it! & $ccessibility ma!es it easier for anyone to see* hear and use technology
irrespective of age or ability or people "ith impairments* features such as the narrator*
magnifier and on-screen !eyboard are "hat ma!e computing possible Dsers can
personalie their devices to suit their needs and preferences bringing a "orld of
technology to people of all abilities
6or@ing ?ith non;rofits
Some of the major programmes are)
• ommunity ,$+ programme
• .igital iteracy
• ,icrosoft Soft"are .onations
• onnect #T programme
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magnitude earth4ua!e struc! %epal on Saturday
$pril 26* 2015* !illing more than H600 people* and injuring more than 6500
,icrosoft 4uic!ly responded* in an effort to reconnect the communities* and
mobilied 100 local ,icrosoft Student artners and staff* all e4uipped "ith
,icrosoft umia smartphones "ith S!ype call capabilities to provide free
international S!ype calling for earth4ua!e victims ,icrosoft also provided charging
stations* 3i-i hot spots* and TQ 3hite Space e4uipment to restore connectivity for
numerous displaced people & responders* enabling them to communicate "ith loved
ones and access vital information #nformation management and mobile technologies
"ere developed and deployed to support services including) education* recovery
operations planning* and debris removal & reconstruction To date* ,icrosoft has
provided =1
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o ,icrosoft provides #T e(pertise to support applications* troubleshoot issues* and ma!e
recommendations to ensure that tools are performing at the pea! levels needed during
disaster responseo .isaster response processes can be organied and automated "ith technology tools
designed to address specific challenges and needs
• ,a!ing .ifference together - ,icrosoft !no" that together "ith industry partners*
,icrosoft can provide specialied technologies that address specific comple( needs
,icrosoft has a long history of "or!ing "ith leading humanitarian response
organiations and information and communications technology B#TC partners to
develop joint solutions Together* ,icrosoft and responders can increase the ability for
communities to prepare* respond* and recover $n effort fueled by %'T +oc!s*
%etEope* @ee!s 3ithout ?ounds* and risis ommons* Eumanitarian Toolbo( is a
collaboration chest for global virtual technology communities BQTsC and
organiations for good to support the innovation and development of humanitarian
technological tools
• essons from the lead M ,icrosoft "or! "ith leading disaster response organiations
around the "orld #n this blogpost learn about Ousing tech to prepO "ith insights from
an e(pert ,icrosoft has a long history of "or!ing "ith leading humanitarian response
organiations dedicated to disaster preparedness and recovery This "ee! ,icrosoft
isproud to team up "ith the ederal 'mergency ,anagement $gency B',$C to help
raise a"areness of resources* tools* and tips that can help you stay safe during a
natural disaster #n this blog post* hear from Jason indesmith of ',$ about :using
tech to prep; and his great insights on getting prepared in advance of a disaster
Technology is a lifeline for millions of people Technology* especially the internet* lets
people stay in touch "ith family and friends "ho can be a bloc! or half a "orld a"ay
#t allo"s people to learn instantly* by typing the topic in 4uestion into their favorite
search site $fter emergencies or large disasters* scenes li!e this are commonplace
• Tools for change M Technology solutions that help you achieve real social impact
• @et help* @ive Eelp M ,icrosoft has created a mobile app that helps you reach loved
ones in a disaster* donate to organiations* and find opportunities to volunteers
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Conc"usion
,icrosoft* they that good corporate citienship starts at home and that ho" they "or! is just
as important as all that they do to support local communities They "or! across business to
be a responsible partner to those "ho place their trust in us Ano"ing that behavior affects all
of sta!eholders Bincluding customers* shareholders* employees* communities* suppliers* and
partnersC* they see! to ensure their voices are considered in decisions they ma!e
engagements range from consulting leading human rights e(perts to parents concerned about
the online safety of their children They align "or! "ith internationally recognied priorities
and frame"or!s* such as the Dnited %ations @uidelines on ?usiness and Euman +ights and
the Dnited %ations @lobal ompact To allo" sta!eholders to understand policies* practices*
and performance* they base itienship reporting "ith the standards provided by the @lobal
+eporting #nitiativeinally they recognie that many issues are too large and comple( for any one organiation to
solve itself and have helped form a number of partnerships to advance responsible practices
across industry* including the @lobal %et"or! #nitiative and the 'lectronics #ndustry
itienship oalition