crossview connect - omni-commerce enabler

www.crossview.com 1October 2014 CrossView Confidential | CrossView Intellectual Property

CROSSVIEW OMNI-COMMERCE

Leila Goldberg

VP of Marketing and Partner Channels

[email protected]

Steve Beir

Director of Retail Strategy and

Product Management

[email protected]

www.crossview.com 2

ABOUT CROSSVIEW

• Implementing Commerce 17 years of experience implementing commerce solutions for the web, call center and in-store experience.

• Optimizing Commerce Ongoing strategy and consulting to ensure optimal business outcomes of the solution and underlying platform

• Managing Commerce Elastic cloud based hosting and managed services to keep the platform current and you focus on your business.

• Omni-Commerce Enablement.Leveraging the power of CrossView Connect, we will transform your ecommerce platform into an order entry and order management hub across your enterprise.

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KNOWLEDGE IS POWER

Before entering the store…

“75% of consumers research products online before in store purchasing”

- Deloitte

In store expectations…

“69% of consumers expect that store associates be armed with a mobile

device in order to perform simple and immediate tasks:

• looking up product information

• checking inventory”

- Forrester Group

“Only 19% of consumers believe sales associates have relevant information.”

- Forrester Group

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UNDERSTANDING

THE OMNI-

COMMERCE

ENVIRONMENT

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UNDERSTANDING

THE OMNI-

COMMERCE

ENVIRONMENT

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UNDERSTANDING

THE OMNI-

COMMERCE

ENVIRONMENT

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DIGITAL

IN-STORE

EXPERIENCEOrder Capture

• Buy in one store, pick up

in another

• Buy in store for ship

home

• Placing order in-store to

be fulfilled by the web

• Cross-channel inventory

visibility

• Order adjustment

• Product

recommendations up

sells and cross sells

• Detailed product

information

Order Management

• Alternate store pick up

• Pick up in store orders

• Order cancellation

• Order item cancellation

• Post-order modification

• Web returns in store

• Ship from Store

• Store return in

Warehouse

• Digital Catalog

• Hand-Held mPOS

• Kiosk

• Tablet

Devices

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Order Management


• Order item

cancellation

• Manage returns

authorizations

• Post-order

modification

Order Capture

• Buy on the phone for

shipping to customer

• Buy on the phone for

pick up in store

• Cross-Channel

Inventory visibility

• Take over pending cart

for web customers



information

• Product

recommendations up


Customer Care

• Reset password

• Maintain customer information

• Order history visibility

CALL

CENTER

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*Dependent upon eCommerce Platform

Order Management


• Order item

cancellation

• Manage returns

authorizations

• Post-order

modification

Order Capture

• Create customer-specific

orders

• Product configuration

• Cross-Channel Inventory

visibility

• Take over pending order

for web customers



information

• Product

recommendations up


• Order adjustments

• Promotions and

customer segmentation

• Desktop

• Laptop

Devices

CUSTOMER CARE

FOR B2B“Empowering your sales team”

• Product entitlement

• Product information

• Contract pricing

• Payment terms

• Account & Contract information

Organization Management

• Tablet


*Dependent upon eCommerce Platform

Order Management


• Order item

cancellation

• Manage returns

authorizations

• Post-order

modification

Order Capture

• Create customer-specific

orders

• Product configuration

• Cross-Channel Inventory

visibility

• Take over pending order

for web customers



information

• Product

recommendations up


• Order adjustments

• Promotions and

customer segmentation

B2B CALL

CENTER

• Product entitlement

• Product information

• Account & Contract information

• Contract pricing

• Payment terms

Organization Management

Customer Care• Reset password

• Maintain customer information

• Order history visibility


DIFFERENTIATED VALUE

1. Tightly integrated with the

customer’s current eCommerce platform

2. Simplicity• Digital In-Store Experience

(supporting multiple screens in your

store) AND call center from one

partner

• Consolidates all channels into a

single omni-commerce platform

3. Experience – 20 clients supporting

B2B & B2C commerce, across multiple

verticals


ARCHITECTURE OVERVIEW


Steve Signore

Business Development Specialist

[email protected]

Leila Goldberg

VP of Marketing and Partner Channels

[email protected]

crossview connect - omni-commerce enabler

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