cross cultural communication

7/17/2019 Cross Cultural Communication

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Cross-cultural Communication

Intercultural Communication



Objectives

Describe and overview of the conceptsof intercultural communication

Differentiate between high and lowcontext cultures

Identify common differences innonverbal communication styles

Describe effective communicationstrategies



Communication: one definition

Encompasses language & the context inwhich words are interpreted, including: gestures

posture spatial relationships

concept of time

Status and hierarchy of persons

he role of the individual within a group he setting



What are possible consequences

if communication is ineffective or

misunderstood?



Ways in which misunderstandings

occur in communication

Cannot fully !now the other"s thoughts,attitudes, emotions

#ust depend on verbal & non$verbal

signals to learn what the other believes %se of our own cultural understanding of

communication to interpretcommunication

State of mind may bias interpretation ofcommunication and behavior #isunderstanding of meaning



Intercultural challenges



ace

'ender

(ge

)ationality

________________________________________________________

(cculturation*(ssimilation

Socio$economic status

+ccupation

ealth condition

eligion



Components of messages

Content

elationship between the spea!er &

receiver



evels of communication

Societal

+rgani-ational

'roup Interpersonal

Intrapersonal



!arriers to communication

.anguage

.oudness*pitch

Degree of directedness

/acial expressions*gestures, eye

contact ouch



ow- " high-conte#t cultures

Low-contextcultures

.inear se0uence of ideas 1recise wording +b2ective language 3ords most important

High-contextcultures

3ords vague, circuitous 1ersonal content elationship dependent (ttitudes & feelings

important )on$verbal

communicationimportant



$#amples

.ow context: professionalpresentation

igh context: dad getting a toddlerto eat spinach



Connections with culture

.ow context: individual is important

igh context: individual defined bytheir group



%pplication: &ealth care

igh context: group involvement 'reater participation by members

Expect relatives to be involvement

%4S4 health professionals

Conse0uences555



'ime perception

.ow context: monochronistic

igh context: polychronistic



Monochronic People Polychronic People

Do one thing at a time Do many things at once

Concentrate on the 2obCan be easily distracted and

manage interruptions well

a!e time commitments

seriously

Consider an ob2ective to be

achieved, if possible

(re low context and needinformation (re high context and alreadyhave information

(re committed to the 2ob(re committed to people and

human relationships

(dhere religiously to plans Change plans often and easily

(re concerned about not

disturbing others6 follow rules

of privacy and consideration

(re more concerned with

those who are closely related

than privacy

Show great respect for private

property6 seldom borrow or

lend

7orrow and lend things oftenand easily

Emphasi-e promptness7ase promptness on the

relationship

(re accustomed to short term

relationships

ave strong tendency to build

lifetime relationships



(on-verbal communication

ouching

/acial expressions, posture,

gestures Eye contact



)uccessful intercultural

communications

%nderstanding culturalcommunication expectations



$#amples

)ame traditionsow does a person expect to be

addressed

)ame order

(ppropriate language



Culturally sensitive approach



*lienman+s ,uestions

3hat do you call the problem5 3hat do you thin! caused the problem5 3hy do you thin! it started when it did5 3hat do you thin! your sic!ness does5

ow does it wor!5 ow severe is the sic!ness5 3ill it have

a short or long course5 3hat !ind of treatment do you thin!

you should receive5



Cont

3hat are the most important resultsyou hope to receive from thistreatment5

3hat are the chief problems thesic!ness has caused5

3hat do you fear most about the

sic!ness5



Case study

8vonne 9ones, an (frican (merican woman in her;s, has come in to the clinic for her yearly physicalexamination4 er usual doctor is not available so shewill be seeing Dr4 ancoc!, whom she has never met4

he doctor, a Caucasian, introduces himself, saying, <hello, 8vonne, I"m Dr4 ancoc!4 It"s nice to meetyou4= e continues the exam and notices that #rs49ones is 0uiet and unresponsive to many of his0uestions, although she had been smiling and friendlywhen he first wal!ed into the room4 e is concernedthat he might have missed important informationabout her health history, but no matter how friendlyhe tries to be, she remains reluctant to tal!4

cross cultural communication

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