crm saves time and lives at cega air ambulance
TRANSCRIPT
• A repetitive quote process that involved typing and retyping the same information into multiple forms and documents.
The Challenges
• A repetitive quote process that involved typing and retyping the same information into multiple forms and documents.
• Data errors resulting from manual retyping that affected regular data audits in their highly regulated environment.
The Challenges
• A repetitive quote process that involved typing and retyping the same information into multiple forms and documents.
• Data errors resulting from manual retyping that affected regular data audits in their highly regulated environment.
• Multiple systems storing quote information from the same case, making it difficult to get one view of the case from beginning to end.
The Challenges
CEGA used Microsoft Dynamics CRM to streamline administrative and auditing processes throughout a global network of clients and partners.
The Solution
With Microsoft Dynamics CRM, staff only need to enter the information once and it is then filtered to the rest of the documentation.
The Results
The process is seamless and much quicker as Microsoft Dynamics removes all of the manual labour out of the equation.
The Results
The process of conducting audits is now much simpler. All of the information is on one file providing a complete story.
The Results
The senior management team do genuinely lie awake at night if we are not comfortable that the aircraft is going to get to the patient at the right time.
Having Dynamics CRM in place means that
we can relax and literally sleep well at
night knowing that the patient will be
supported in the right way..
“
– Alistair Hardie, CEO CEGA Group
“The Partner
I actually feel quite proud. It’s great for our company to have an operating
system that is efficient, saves time and lives..
““
– Jackie Gillard, Services Manager
The Partner
After approaching different CRM vendors, it was only Microsoft and QGate that understood what CEGA were after and could provide the right tool for them.
The Partner
QGate have a wealth of knowledgein-house and offer us the advice and support we need. I feel confident that when I have got an issue they will be there.
The Partner
“
– David Ginn, Systems Engineer
“
Contact Us
For more information about how QGate helps companies implement effective and successful CRM systems, contact us.
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