SAVING LIVESWITH CRM

Imagine receiving a call to say that someone has taken ill.

They are travelling abroad and need to be brought back home.

Information needs to be shared with the hospital, ambulance service, customs and travel agent.

CEGA Air Ambulance does all that and more.

Imagine working at CEGA where timing is crucial, but you’re faced with challenges every day.

• A repetitive quote process that involved typing and retyping the same information into multiple forms and documents.

The Challenges

• A repetitive quote process that involved typing and retyping the same information into multiple forms and documents.

• Data errors resulting from manual retyping that affected regular data audits in their highly regulated environment.

The Challenges

• A repetitive quote process that involved typing and retyping the same information into multiple forms and documents.

• Data errors resulting from manual retyping that affected regular data audits in their highly regulated environment.

• Multiple systems storing quote information from the same case, making it difficult to get one view of the case from beginning to end.

The Challenges

CEGA used Microsoft Dynamics CRM to streamline administrative and auditing processes throughout a global network of clients and partners.

The Solution

With Microsoft Dynamics CRM, staff only need to enter the information once and it is then filtered to the rest of the documentation.

The Results

The process is seamless and much quicker as Microsoft Dynamics removes all of the manual labour out of the equation.

The Results

The process of conducting audits is now much simpler. All of the information is on one file providing a complete story.

The Results

The senior management team do genuinely lie awake at night if we are not comfortable that the aircraft is going to get to the patient at the right time.

Having Dynamics CRM in place means that

we can relax and literally sleep well at

night knowing that the patient will be

supported in the right way..

“

– Alistair Hardie, CEO CEGA Group

“The Partner

I actually feel quite proud. It’s great for our company to have an operating

system that is efficient, saves time and lives..

““

– Jackie Gillard, Services Manager

The Partner

After approaching different CRM vendors, it was only Microsoft and QGate that understood what CEGA were after and could provide the right tool for them.

The Partner

QGate have a wealth of knowledgein-house and offer us the advice and support we need. I feel confident that when I have got an issue they will be there.

The Partner

“

– David Ginn, Systems Engineer

“

Contact Us

For more information about how QGate helps companies implement effective and successful CRM systems, contact us.

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