critical incidents
TRANSCRIPT
Erasmus + K2 Transnational Meeting, Sept, 2015
O Welcome to Romain Rolland FLS O My Way, Your Way, Our Shared
Identities
Critical Incidents: cultural clashes
O communication situations, which the participants consider as problematic and confusing, even amusing because unexpected behavior occurs.
Try to see it my wayO The purpose of the critical incident
technique is to help us walk in another person’s shoes.
Please briefly describe the situation.
O Who was involved?O What did you do?O What did you say and to whom?O What was the result?O Would you do anything differently
now?O What did you learn?
Collecting DataO Observation – mental notes, journalsO QuestionnairesO Interviews&conversationO Visuals – pics, videos – permissionO Online materials
Writing the IncidentsO A story – who did what when and
how O Background details – setting,
participantsO What caused the confusion? = the
culture clashO Why was this situation confusing?=
explanations/suggestions – 3 or 4 – one is most likely to be true. More than one correct explanation.
Choosing TopicsO Location – e.g. At Home, In the
Street, At a Disco, At SchoolO Issues – being polite/impolite;
attitude to time – being on time, being late; body language; distance – how far is close enough?; facework; taboo topics
Intercultural Communication(ICC) Issues
O PolitenessO TimeO DistanceO Body LanguageO Taboo TopicsO Face(losing/keeping)
Work ProcessO PairsO Record experiencesO Write draftO Edit + illustrate – be creativeO Write script for sketchO Act outO Videorecord