critical incidents

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Erasmus + K2 Transnational Meeting, Sept, 2015 O Welcome to Romain Rolland FLS O My Way, Your Way, Our Shared Identities

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Erasmus + K2 Transnational Meeting, Sept, 2015

O Welcome to Romain Rolland FLS O My Way, Your Way, Our Shared

Identities

Why this title?

Is there one way?

#keytermsThe Cultural Iceberg

Key TermsO Culture

O Language-culture-communicationO The fluent foolO GeneralisationsO stereotypes

#keytermsO Identity formationO EthnocentrismO Perception ïn ICC

#keytermsperception

O #

Culture isO DynamicO EmergentO FluidO visibleO InvisibleO elusive

Universal, Cultural or Personal

Critical Incidents: cultural clashes

O communication situations, which the participants consider as problematic and confusing, even amusing because unexpected behavior occurs.

Try to see it my wayO The purpose of the critical incident

technique is to help us walk in another person’s shoes.

Please briefly describe the situation.

O Who was involved?O What did you do?O What did you say and to whom?O What was the result?O Would you do anything differently

now?O What did you learn?

MethodologyO Collecting dataO Writing the incidentsO Choosing topics

Collecting DataO Observation – mental notes, journalsO QuestionnairesO Interviews&conversationO Visuals – pics, videos – permissionO Online materials

Writing the IncidentsO A story – who did what when and

how O Background details – setting,

participantsO What caused the confusion? = the

culture clashO Why was this situation confusing?=

explanations/suggestions – 3 or 4 – one is most likely to be true. More than one correct explanation.

Choosing TopicsO Location – e.g. At Home, In the

Street, At a Disco, At SchoolO Issues – being polite/impolite;

attitude to time – being on time, being late; body language; distance – how far is close enough?; facework; taboo topics

Intercultural Communication(ICC) Issues

O PolitenessO TimeO DistanceO Body LanguageO Taboo TopicsO Face(losing/keeping)

Work ProcessO PairsO Record experiencesO Write draftO Edit + illustrate – be creativeO Write script for sketchO Act outO Videorecord

Crossing Cultures with Confidence –

the 3 C’sO An ability to understand ourselves –

my wayO An ability to understand others –

cultural literacyO How to bridge the gap - Building

Cultural Bridges (the ability for two or more people to collaborate productively across cultures).