AnnualStakeholdersReport

2010

Creating States of Excellence

VisionThe CPEx community creates a culture of excellence that is pervasive throughout Colorado.

MissionWe serve the people of Colorado by cultivating performance excellence that generates outstanding results. We fulfill this promise through:

½ Training and education

½ Assessment and feedback

½ Recognition and awards

½ Networking

½ Sharing of best practices

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2009–10

Board of Directors CPEx is grateful for the selfless contribution of time, talent, and energy that the CPEx Board of Directors has made over the years. They are volunteers who keep on giving. We salute them as we enter CPEx’s tenth full year of operation.

Arja P. Adair, Jr.Colorado Foundation for Medical Care

Jim BakerColorado Technical University Southern Colorado

Brian K. BanksWyle Information Systems

Jeanne Brown – retiredColorado Springs Utilities

Michael Chapman – ex officioEmeritus/FounderThe Chapman Group

Sharon K. ClinebellMonfort College of Business, Univ. of Northern Colorado

Adam C. CohenAccelerant Performance Solutions

Nancy Page Cooper – ex officioEmeritus/FounderLink Real Estate Group LLC

Barbara H. Davis Exempla Good Samaritan Medical Center

Dr. Robert L. FinkelmeierWestern Governors University & Regis University

Kelly GallantThe Aurora Medical Center/Centennial Medical Plaza

Kim Griffiths – retiredPinnacol Assurance

Norma Krech – ex officioEmeritusConsultant

Chris LangeXcel Energy

Bill Liggett – retired

Alison ManchesterLexisNexis

Tom Mauro – ex officioColorado Performance Excellence

Jan MazottiCAP Worldwide

James McCorveyVeterans Affairs Health Administration Center

Wayne NewNew Consulting

Beth ParishRegis University

Ed PowersLifestyle Asset Group

Gregory E. L. SanchezIndependent Consultant

Rich Wagner – ex officioDynamic Achievements

Dr. Jim Walker – ex officioColorado Performance Excellence

Jeanne Brown, Chair and President of the Board; Jan Mazotti, CPEx board member.

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A Message to our Customers, Sponsors, and Volunteers

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In April 2011, I attended the 23rd Quest for Excellence; the official conference of the Malcolm Baldrige National Quality Award held annually in Washington, D.C. This was my first and only experience at the national level after seven years of state engagement with Colorado Performance Excellence. I came away with renewed passion and inspiration about the truly unique nature of this program and its goals.

During the 2 1/2 day conference I listened to the performance excellence journeys of seven award recipients representing healthcare, small business, manufacturing, and education. They shared tales of exceptional patient experiences, clarifying engineering design requirements, cooking mighty

fine burgers, protecting capital investments, assuring graduating students are college-ready, serving pets and their moms and dads, and providing guidance to healthcare professionals and staff throughout the country. As the stories unfolded, I was reminded that there are so few things in life that are about pure goodness and even fewer things in life that are worth working hard to attain. The Baldrige/CPEx journey is definitely one.

When you walk into a Baldrige organization you know it, feel it. The caliber of the people throughout all disciplines and levels is manifested in a genuine desire to help other organizations realize the gains they have made. This desire is coupled with a

humble recognition that they will always have something to learn from others. This courageous leadership is what America was founded on.

Past Baldrige recipient, MidwayUSA passed out cards boldly stating that “Uncle Sam Needs Baldrige”. On the back it goes on to emphasize that Baldrige is time-tested and proven, applies to both public and private organizations, is fully compatible with other quality performance management systems, makes a difference for customers and stakeholders, improves workforce morale, commitment and engagement, debunks the myth that government cannot be effective nor efficient and concludes that taxpayers expect and deserve our best efforts.

A Message to our Customers, Sponsors, and Volunteers

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They advocate an approach called Baldrige Performance Excellence Groups (BPEG) that embraces a local approach toward national excellence. John Muir, the American naturalist and explorer said. “When we try to pick out something by itself we find it is hitched to everything else in the universe.” Integration and alignment are the keys to moving us all forward in a positive direction. We will benchmark this approach and other best practices as we expand our service territory to Montana and Wyoming.

CPEx is in the process of “eating its own cooking”; an expression used by award recipient Studer Group; by developing an organizational profile for Rocky Mountain Performance Excellence. This is the first step of the Baldrige journey and is designed to develop a solid foundation for our new organization. We will be expanding our service territory to include the states of Montana and Wyoming beginning officially on September 1, 2011, transitioning our name from Colorado Performance Excellence to a regionally focused Rocky Mountain Performance Excellence (RMPEx).

I am excited about the future of our organization and during the next planning cycles commit to further focus on crisp deployment through project management. We will also explore strategic sourcing of volunteers to assure the best experience and optimal outcomes for all our stakeholders. Volunteering for CPEx differs from a lot of personal causes, like serving food at the soup kitchen or supporting high-risk children. However, by facilitating a performance excellence journey for healthcare organizations, educational institutions, businesses, nonprofits, and government entities we improve product and service outcomes for all citizens of the country.

Respectfully,

Jeanne A BrownCPEx Board Chair

Reaching Grand Junction, Buena Vista, Durango, Ignacio, Crested Butte, Greeley, Fort Collins, Boulder, Aurora, Fort Morgan, Colorado Springs, Denver metro, Rocky Ford, Trinidad, Cañon City, Frisco, Broomfield, Pueblo, and many other communities, CPEx’s community growth and activities span the public and private sectors, including primary/secondary and higher education, healthcare, state and local government, for-profit and non-profit business, manufacturing, and military organizations.

Educational institutions participating in CPEx pursue greater student proficiency, enhanced faculty and staff satisfaction, a higher level of competitiveness, and integrated stakeholder input that combine

to improve student achievement results. Healthcare organizations, facing system reform and increased competition, engage in CPEx to meet their mandates to increase efficiency and reduce healthcare costs while improving patient care, satisfaction, and safety. Government entities of all types, from state and local agencies to the military, employ CPEx to maximize taxpayer return and to deliver public services that best meet the needs of Coloradoans.

A wide variety of large and small Colorado businesses, providing goods and services throughout the state, are actively involved in CPEx. Some are just beginning their quest for performance excellence and sustainable financial, market, and human resources results—and

others have integrated their in-house improvement efforts with the CPEx process improvement initiatives and awards programs. Small business concerns can initiate their journeys to performance excellence through CPEx involvement or participation through the State of Colorado’s Office of Workforce Development and its State Workforce Centers (http://workforcecenters.state.co.us/).

These participants in the CPEx community share a dedication to the core values of performance excellence and quality improvement, but they also share a more urgent and compelling commitment—to make Colorado a better place in which to live and work. We thank these organizations for their contributions to CPEx’s growth and success.

Colorado’s Diverse Community Embraces CPEx

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BUSINESS/SERVICE/MANUFACTURINGBAE SystemsBoeingCH2M HILLCH2M HILL – OMICovidien EbDDex OneEmployee Benefit Management ServicesGE HealthcareGCCInteractive Medical Services LLCLexisNexisManTech SRS TechnologiesPulte Mortgage LLCRaytheonSM Stoller Legacy Management ProgramStellar SolutionsSUPERVALUTIAA-CREFWyle SystemsXcel Energy

EDUCATIONColorado Technical University Southern ColoradoHolyoke School DistrictMesa County Valley School District #51Monfort College of Business, University of

Northern ColoradoRegis UniversitySt. Vrain Valley School DistrictThompson School District R2-JWestern Governor’s University

GOVERNMENTAdams County Workforce CenterArapahoe County CommissionersArapahoe/Douglas Works!Broomfield Workforce CenterCañon City Workforce CenterCity and County of Broomfield

City of AspenCity of CentennialCity of Ft. CollinsColorado Department of Labor and EmploymentColorado Department of Labor and Employment

Unemployment Insurance DivisionColorado Department of Local AffairsColorado Springs UtilitiesColorado State Workforce Development CouncilEastern Colorado Workforce CentersJefferson County IT ServicesJefferson County Workforce CenterLarimer County Workforce CenterNational Renewable Energy LaboratoryPoudre Fire AuthorityRocky Mountain Workforce Development CenterUnited States Department of Veterans AffairsU.S. Army Forces Command Mission Support

Element, Ft. CarsonVA Health Administration CenterWorkforce Boulder County

HEALTHCAREAvista Adventist HospitalCheyenne Regional Medical Center, WyomingDelta Dental Plan of ColoradoDenver HealthExempla HealthcareExempla Good Samaritan Medical Center –

LafayetteMedical Center of the RockiesMemorial Hospital of Converse County –

WyomingPoudre Valley Health SystemSt. Mary’s Regional Medical Center –

Grand JunctionSky Ridge Medical CenterThe Medical Center of Aurora – Centennial

Medical PlazaVHA Mountain States

NON-PROFIT ORGANIZATIONSAlliance for Performance ExcellenceAlloSourceAmerican Society for Quality – Grand Junction,

Colorado Springs, Denver, Boulder, Northern Colorado

Better Business Bureau of Southern ColoradoColorado Springs UtilitiesColorado Association for Manufacturing and

TechnologyColorado Foundation for Medical CareColorado Performance ExcellenceDonor AllianceDenver Metro Chamber of CommerceElevations Credit UnionMalcolm Baldrige National Performance

Excellence ProgramMental Health Center of Boulder and BroomfieldSouth Metro Denver Chamber of Commerce

SMALL BUSINESSAccelerant Performance SolutionsAllied Consulting LLC Arrow Performance Group LLCCAP LogisticsCAP WorldwideChange Delivery GroupThe Chapman GroupCorporate Buying ServicesCreative ExcellenceDynamic Achievements Inc.Integrated Quality ServicesLifestyle Assets Link Real Estate Group LLCMarty Lustig and AssociatesNew Consulting ServicesPartners Through ChangePerformance Management Concepts LLCRT Welter & AssociatesTMS Center of Colorado, LLCTrebuchet Group

CPEx Participating Organizations*CPEx Founding Sponsors ($25,000 or higher)CPEx Major Sponsors in 2009-10 ($3,000 or higher)

* Does not represent an endorsement of CPEx except in the case of sponsors.

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Creating States of Excellence – The CPEx Quest IX Event

Ed Powers, CPEx Board Member, Chair of the Marketing Committee, and President of Lifestyle Assets Group in Ft. Collins emceed the CPEx Quest IX event.

Dr. Mike Sather of the Veterans Administration Cooperative Studies Program, presented on The Code of the West, Ethics, the Cowboy Way.

Quest Exhibit Sponsor Lean Six Sigma Experts provided a booth talking about their products and services. Jayaprakash Gnanam manned the booth.

Quest IX Event

ICOSA Magazine edited by board member Jan Mazotti is one of CPEx’s biggest promoters. This is their booth at Quest.

Michael Leonard of the Monfort College of Business promotes the CPEx-Monfort College of Business Performance Excellence Incubator to be launched in 2011

Jeff Lucas, Deputy Director of the Baldrige Program for Performance Excellence, helped present awards and gave an update on the Baldrige Program.

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Dr. Patricia Gabow spoke on the Relationship of Lean at Denver Health and its relationship to the CPEx/Baldrige criteria.

Timberline recipient VA Health Administration Center provided an informative booth.

Beth Katzenberg of Colorado Foundation for Medical Care did a breakout on the relationship of ISO to Baldrige.

Over 250 people attended the Quest event, the most since the Baldrige Regional Conference in 2007.

Don Mares, Executive Director of the Department of Labor spoke on the status of the economy and assisted in presenting awards for 2010.

Jerry Agnes, CEO of Elevations Credit Union in Boulder speaks on their Timberline award.

Susan Schmetzer of the VA Health Administration Center, lifts their Timberline award.

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Creating States of Excellence – The CPEx Quest IX Event

Quest IX Event

Jeanne Brown, President and Chair of CPEx, presents the High Plains Recognition to Darin Atteberry, City Manager, City of Ft.. Collins.

Jeanne Brown, now a resident of Wyoming, presents one the High Plains to one of our first recipients from Wyoming, Memorial Hospital of Converse County in Douglas Wyoming. Nancy Herman and Thom Nordwick receive the recognition.

Jeanne Brown presents Foothills Award to Captain John Mulligan of the Poudre Fire Authority.

John Sackett of Avista Adventist Hospital – Centura Healthcare in Louisville, receives the Foothills award from Jeanne Brown.

S.M. Stoller Legacy Management Group and their Foothills award.

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Katie Wallace of New Belgium Brewing spoke about their Sustainability Program.

Jeff Jones spoke on Employee Engagement at CH2M HILL – OMI.

Vice Chair of CPEx, Kim Griffiths introduces Gerry Agnes of Elevations Credit Union and Dr. Jim Walker of CPEx to recognize CPEx Examiners, Judges, and Volunteers.

Jim Walker congratulates Lee Henry from LexisNexis on his service as an examiner.

AlloSource and their Foothills award. Elevations Credit Union proudly displays their Timberline award.

CEO Tom Mauro of CPEx recognizes the CPEx Volunteers of the Year who receive the Fourteener Award for going above and beyond as volunteers. He also recognized the CPEx sponsors who provide financial, in-kind, and volunteer support to CPEx with CPEx’s Golden Carabiner awards. 11

This was the second year for this “Volunteer of the Year” Fourteener Awards given to CPEx volunteers, who have given above and beyond what is normally expected of a volunteer for CPEx. These folks have given hundreds of hours over the years to the CPEx effort. Recipients this year were as follows:

½ Ed Powers, CPEx Board Member and Marketing Committee Chair, gave CPEx a clear vision and marketing strategy for the future and served as an examiner this year.

Multi – year Team Leads ½ Adam Cohen

½ Kelly Gallant

½ Kim Griffiths

½ David Hetherington

½ Jim McCorvey

½ Wayne New

½ Kim Watson

This was also the second year for the Golden Carabiner awards for those sponsors who give financial, in-kind, or volunteer resources that exceed expectations. Recipients this year were as follows:

½ CAP Logistics

½ Colorado Foundation for Medical Care

½ Colorado Technical University Southern Colorado

½ Exempla Healthcare

½ Poudre Valley Health System

½ St. Mary’s Hospital – The Regional Medical Center

½ The Medical Center of Aurora/Centennial Medical Plaza

Ed Powers, CPEx Board Member and Marketing Committee Chair.

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This year’s examiners were recognized at a special reception following the Quest IX event for their selfless contributions to CPEx and the State of Colorado. A complete list of the examiners and their organizations are included towards the end of this report. Without these dedicated volunteers, CPEx could not provide its primary product, the feedback report, to the CPEx customers, our applicant organizations.

Achievements in ExcellenceIn cooperation with Colorado Technical University Southern Colorado and CPEx Board Member, Jim Baker, CPEx hosted an Achievements in Excellence event with Debbie Collard of Boeing at the CTU campus in Colorado Springs.

Jim Walker, CPEx COO and Dean of Examiners, with Gerry Agnes from Elevations Credit Union, presents certificates to the 2010 CPEx Board of Examiners and Judges.

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Achievements in Excellence Events – Sharing Best PracticesMs. Debbie Collard, co-author of “The Making of a World-Class Organization,” launched the event by sharing leadership successes at The Boeing Company, providing masterful insights into their journey to performance excellence. Using the Baldrige framework, The Boeing Company develops and operates great processes, secures loyal customers, engages employees, and produces profitable high quality products and services.Debbie Collard Keynote speaker from Boeing and

Dr. David Goforth also from Boeing.

Southern Colorado businesses shared best practices that have served to differentiate them from competitors. The Boeing Company has received the Baldrige Award twice and Debbie was involved with both efforts. Kim Griffiths, Vice-chair of CPEx, emceed the event.

Other southern Colorado organizations sharing best practices were as follows:Lean Manufacturing – Jessica Montano, Manager Continuous Improvement, Goodrich in Pueblo; Software Processes – Dennis Thoma, IT Manager, Progressive Insurance; Agile Software Development, Developing a Lean Process is Simple - Dr. David Goforth, Embedded Systems Engineer, Missile Defense Systems, Boeing; Automation of Indirect Goods & Services Sourcing – Kristine Parker, Process Engineering Manager, Agilent Technologies, Inc.; and Creating Customer Value – Sherman Terry, VP of Global Customer Advocacy, Oracle.

Collaborators at the AIE event in Colorado Springs were the Better Business Bureau of South Colorado (Cat Eli pictured) and the Colorado Association for Manufacturing and Technology.

A second event with Ms. Collard, CPEx’s first C-level event, was held at The Medical Center of Aurora with President and CEO John Hill hosting. CPEx board member, Adam Cohen, emceed. Pictured with Debbie Collard from left are George Hayes, President of the Medical Center of the Rockies (part of 2008 Baldrige recipient Poudre Valley Health System), John Hill of The Aurora Medical Center (CPEx Timberline Recipient), Roger Quayle of CH2M HILL (2000 Baldrige recipient CH2M HILL - OMI), and Ricardo Samaniego of GCC (CPEx Timberline Recipient).

A second C-level awareness event was held at DexOne in Lone Tree, Colorado with Dr. Michael Sather of the VACSP presenting on The Code of the West – Ethics, the Cowboy Way in cooperation with the South Metro Denver Chamber of Commerce. CPEx Board member Ed Powers emceed the event.

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The CEO and Board of Directors value fiscal accountability and transparency in our governance. Our commitment to financial viability and sustainability focuses CPEx on responsible utilization of funds from sponsorships, donations, gifts, and revenue activities. We are pleased to share our financial results, prepared through a partnership with the accountants at the Colorado Foundation for Medical Care (a CPEx Founding Sponsor). CPEx made substantial progress in its financials over the previous three years. It was a record year from the standpoint of its net income.

Financial Highlights

Balance Sheet (Statement of Financial Position)

Ending December 31, 2010 Ending December 31, 2009

Assets

Operating Account $40,585.45 $1,539,27

Savings Account $20,291.79 $111.44

Cash $60,877.24 $1,650.71

Accounts Receivable $3,783.12 $5,042.26

Grants Receivable

Prepaid Expenses $1,273.81 $1,273.81

Deposits $600.00 $600.00

Current Assets $5,656.93 $8,566.78

CPEx Equipment $685.00 $685.01

Investments $0.00 $15,094.38

Property

Long-Term Assets $685.00 $15,779.39

Total Assets $67,219.17 $24,356.17

Liabilities and Fund Balances

Accounts Payable -$192.35 $5,632.96

Sales Tax Withheld $10.75 $10.75

Deferred Revenue $0.00 $0.00

Current Liabilities -$181.60 $5,643.71

Opening Balance Equity $15,135.99 -

Permanently Restricted Funds -

Temporarily Restricted Funds -

Unrestricted Funds $3,608.07 $34,697.31

Net Earnings (Year End) $48,656.71 ($15,994.85)

Fund Balances $67,400.77 $18,702.46

Total Liabilities and Fund Balances $67,291.17 $24,346.17

Income Statement

Ending December 31, 2010 Ending December 31, 2009

Total Revenue $157,586.13 $97,511.63

Total Expenditures $108,929.42 $113,506.48

Net Income $48,656.71 ($15,994.85)

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Jim McCorvey, formerly at Ft. Carson and now at the VA Health Administration Center in Denver, is the CPEx treasurer and multi-year team lead. He assists his table with a case study at the CPEx All Examiner Training at Regis University in Denver while Humberto Ochoa of GCC takes a second look at his work.

Ruth Martinez is a Director at the Colorado Department of Labor Unemployment Insurance Program and a multi-year examiner. Her team is working on an exercise in Approach-Deployment-Learning-Integration.

CPEx Honors its Volunteers

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CPEx Honors its Volunteers

JudgesSherry Bright ��������������������������� VHA, DenverSharon Clinebell ��������������������� Monfort College of Business, GreeleyBarbara Davis ������������������������� Good Samaritan Health Center, LouisvilleChris Lange ����������������������������� Xcel Energy, DenverRoger Maddocks �������������������� Monfort College of Business, Greeley Rick Press ������������������������������� NRELAnita Romero, Lead Judge ���� Author, Elbert

ExaminersEddie Archuleta ���������������������� EBMS, AuroraJim Baker �������������������������������� Colorado Technical University Southern

Colorado, Colorado SpringsChris Banister ������������������������� City of Ft� Collins, Fort CollinsLinda Bechtel �������������������������� VA Health Administration Center, DenverJuanita Beckman �������������������� TIAA-CREF, DenverLisa Bennett ���������������������������� Sky Ridge Medical Center, Lone TreeJohn Binkley ��������������������������� Jefferson County IT Services, GoldenWenda Blake ��������������������������� Dex One, Lone TreeAdam Cohen ��������������������������� Accelerant Performance Solutions,

Greenwood VillageDiane Cookson ����������������������� Sky Ridge Medical Center, Lone TreeJoan DeWitt ���������������������������� Performance Management Concepts, LLC,

WestminsterDebra Dignan ������������������������� The Medical Center of Aurora, AuroraDawn Fertitta �������������������������� Thompson School District, LovelandMike Finton ����������������������������� S�M� Stoller Corporation, Grand JunctionVikki Fosjord ��������������������������� EBMS, BillingsKelly Gallant ���������������������������� The Medical Center of Aurora, AuroraKaren Getzy ���������������������������� Poudre Valley Health System, Fort CollinsKelly Griffey ����������������������������� RT Welter and Associates, Wheat RidgeKim Griffiths ���������������������������� CPEx, GoldenKenneth Hammons ����������������� AlloSource, CentennialLee Henry ������������������������������� LexisNexis, Colorado SpringsNancy Herman ������������������������ Memorial Hospital of Converse County,

DouglasDavid Hetherington ���������������� Department of Veteran Affairs, DenverMichael Hoge ������������������������� S� M� Stoller, Harrison, OHDiana Hutchinson ������������������� Trebuchet Group, Fort CollinsElizabeth Keim ������������������������ Integrated Quality Resources, NiwotRachel Lee ������������������������������ The Mental Health Center serving Boulder

and Broomfield Counties, BoulderBev Long ��������������������������������� GE Healthcare, DenverRuth Martinez ������������������������� CDLE - UI Operations, DenverJim McCorvey ������������������������� MSE, MonumentMichael Meisinger ������������������ Dex One, Lone Tree

Meredith Michalski ����������������� TIAA-CREF, DenverWayne New ����������������������������� New Consulting Services, DenverUmberto Ochoa ���������������������� GCC, PuebloMaureen O’Hare ��������������������� Interactive Medical Services, EnglewoodAnette Overton ����������������������� Thompson School District, LovelandA� Patricia Palmer ������������������� Cheyenne Regional Medical Center,

CheyenneDave Pettus����������������������������� Pagosa Springs Francis Pitaro �������������������������� Colorado SpringsEd Powers ������������������������������� Lifestyle Assets Group, Ft� CollinsDennis Pricolo������������������������� Stellar Solutions, AuroraPete Reicks ����������������������������� Elevations Credit Union, BoulderKeela Riker ������������������������������ Colorado Department of Local Affairs,

DenverMike Selvage �������������������������� Centura Health - Avista Hospital, LouisvilleJori Snyder ������������������������������ Centura Health - Avista Hospital, LouisvilleShane Stricker ������������������������ AlloSource, CentennialStuart Thomas ������������������������ Arrow Performance Group, Greenwood

VillageMichael Vassallo ��������������������� LexisNexis, Colorado SpringsKim Watson ����������������������������� ManTech International, Colorado SpringsShajuana Williams ������������������ Arapahoe/Douglas Works!, Greenwood

VillageJoe Wojniak ���������������������������� Covidien EbD, BoulderCarla Wolfe ����������������������������� Elevations Credit Union, BoulderMark York �������������������������������� Colorado Technical University, Raytown, MOKathleen Zeier ������������������������ SUPERVALU Stores, Inc�, Aurora

High Plains ExaminersJeanne Brown ������������������������ Retired, Colorado SpringsNick Geoffroy �������������������������� Pulte Mortgage LLC, Englewood Triche Guenin�������������������������� Partners Through Change, Inc�, DenverKaren Harrington �������������������� City of Aspen, AspenKris Kinzli �������������������������������� Jefferson County Workforce Center, GoldenMaureen McDevitt ������������������ Evergreen Andrew O’Reilly ���������������������� Delta Dental of Colorado, DenverBeth Parish ������������������������������ Regis University, BoulderGregory Sanchez �������������������� Consultant, WestminsterLeila Sopko ����������������������������� Colorado Foundation for Medical Care/Front

Range Community College, Englewood

Rich Wagner ���������������������������� Achievements in Excellence, Aurora

Other VolunteersKnowledge Management CommitteeDamian Jakubczyk ����������������� Elevations Credit Union, BoulderAl Wells ����������������������������������� Colorado Springs Utilities, Colorado SpringsEly Wilson �������������������������������� Think Reliability, Woodland

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Colorado Performance Excellence is a 501(c) (3) Non-Profit Corporation. It is a member in good standing with the Alliance for Performance Excellence, the Non-Profit organization of all state and local Baldrige-based organizations in the United States. Tom Mauro, CEO of CPEx, is a board member and treasurer of the Alliance and Jim Walker, CPEx COO, is the Technology Manager for the organization.

Let CPEx Assist in You in Creating States of Excellence

Colorado Performance ExcellencePO Box 175454100 Jackson StreetDenver, Colorado 80217Phone: 303-893-CPEX (2739)Facsimile: 720-859-1353 or 303-333-3005

Visit our new website at www.coloradoexcellence.org

Creative design and editorial services by Patsy Miracle, Rocky Mountain Health Plans.