creating engagement with wikis
DESCRIPTION
This is a presentation that I will be giving at the Oct. 22-24, 2009 Interntaional Association of Business Communicators Southern Region Conference in Houston. Please check my blog or twitter feed for additional comments on engagement and community.TRANSCRIPT
Creating Engagement with Wikis
Presented by Dr. Kay L. ColleyAssistant ProfessorTexas Wesleyan University
See this presentation at http://kaycolley.wik.is/
October 22-24, 2009
Models of Public Relations*• Press agentry model• Public information model• Two-way asymmetrical model• Two-way symmetrical model
*Based on Grunig and Hunt, 1984
http://kaycolley.wik.is/
Frame of reference
The Communication Model
Sender ReceiverFrame of reference
Feedback
Message
ChannelN
oise
Noise
Noise
Noise
Noise
Noise
Feedback
Where do wikis fit?• Two-way symmetrical communication model• Channel or tool in that model
What is a wiki?• From the Hawaiian word for quick
• A website that allows anyone to edit it
• Probably best know is Wikipedia
• Presentation is at http://kaycolley.wik.is/
Wikis and social media• Wikis are part of social media
• Social media include:• Web logs or Blogs
• Internet forums
• Media sharing sites
• RSS feeds
• Podcasts
• Social networking sites
• Wikis
Traits of social media• User-driven
• Organic content or “mashed”
• Community-oriented
• Easy to use
Advantages of social media• “Stickier” than traditional media
• Viral in nature
• Interactive
• High visibility on the Internet
Traditional uses of wikis• Project management
• Tech support
• Research and development
• Event planning
• Customer relationship management
Some examples Motorolahttp://www.motoqwiki.com/index.php?title=Motorola_Q_Wiki
Intelhttp://wikimania2006.wikimedia.org/wiki/Proceedings:JB1
T-Mobilehttp://wiki.sidekick.com/?t=anon
Other wiki examplesFordhttp://wherearethejoneses.wikidot.com/set:home
Better Homes and Gardens wikihttp://wiki.bhgscrapbooksetc.com/?t=anon
Intuithttp://www.taxalmanac.org/index.php/Main_Page
Some of my wikis• http://ramblertraining.wetpaint.com
• http://kcolley.wiki.zoho.com/• http://editingtxwesleyan.pbworks.com/
• http://kaycolley.wik.is/
Using Wikis • Part of your overall strategy
• Superior tools for • Participation
• Engagement
• Connecting
• Creating Community
The Rules of Engagement• First determine where your stakeholders fit in Forrester Research’s engagement segments
• Are your stakeholders:• Creators (13% of online users)• Critics (19% of online users)• Collectors (15% of online users)• Joiners (19% of online users)• Spectators (33% of online users)• Inactives (52% of online users)
The Rules of Engagement• Trust the community• Join the networks• Frequent stakeholder cyber hangouts
• Listen and learn• Create quality content• Watch your voice• Be authentic• Give it virality• Monitor and manage your reputation online
• Become radically transparent
When to use wikis• To get uncensored customer feedback
• To provide customer service and experience of value to all
• To work with people to create something
• To create and sustain knowledge or expertise
How do I know what to use?
Software comparisons• http://en.wikipedia.org/wiki/Comparison_of_wiki_software• http://www.wikimatrix.org/
Try some out!
How to avoid wiki pitfalls• Using the control measures to lock pages
• Managing access to your site • Making wikis user-friendly with instructions
• Understanding versioning on wikis • Creating a code of ethics or conduct
Food for thoughtWikis can help you navigate other social media:
• http://twitter.pbworks.com/• http://facebook.wikia.com/wiki/Main_Page• http://iphonegames.wikia.com/wiki/IPhone_Games_Wiki• http://www.thenewpr.com/wiki/pmwiki.php• http://pr.wikia.com/wiki/Main_Page
QuestionsHow to reach me with questions, comments and complaints:
E-mail—[email protected]—@kaycolley or www.twitter.com/kaycolleyBlog—www.kaycolley.blogspot.comWiki for this presentation:http://kaycolley.wik.is/