creating effective online surveys
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Creating Effective Online SurveysTRANSCRIPT
Creating Effective Online Surveys
August 26, 2008
Webinar Conference Call: 866-740-1260; Code: 6339392
Creating Effective Online Surveys Facilitator: Kami Griffiths, TechSoupPresenter: Yann Toledano
Internet Marketing ConsultantHost, TechSoup Forum
Creating Effective Online Surveys
Using ReadyTalk
• Chat & raise hand • Mute = *6,
Unmute = *7• If you lose your
internet connection, reconnect using the link emailed to you.
• If you lose your phone connection, re-dial the phone number and re-join.
Creating Effective Online Surveys
You are being recorded…
• This seminar will be available on the TechSoup website along with past webinar presentations:– http://www.techsoup.org/hsc/page9003.cfm
• You will receive a link to this presentation later today.
• After the webinar, you can ask any follow-up questions in the online forums:– http://tinyurl.com/564vhf
Creating Effective Online Surveys
Creating Effective Online Surveys
Facilitator: Kami Griffiths, TechSoupPresenter: Yann Toledano
Internet Marketing ConsultantHost, TechSoup Forum
Sponsored by:
Creating Effective Online Surveys
Today’s Speakers
Volunteers Chris Peters & Malin Coleridge (TechSoup)
Kami Griffiths Yann Toledano
Creating Effective Online Surveys
Survey Key Considerations
• Research Goal:What do I want to know?
• Target Audience:Who can give me this information?
• Questions:What information will give me the feedback I need from my respondents?
Creating Effective Online Surveys
Web Survey Process Overview
Creating Effective Online Surveys
Survey Design Best Practices: Defining Survey Objectives
• Are members satisfied with our programs/services?(Member Satisfaction Survey)
• Does our website meet visitor needs?(Website Evaluation Survey)
• Should our organization implement a costly new initiative?(Interest Survey)
• How can we improve employee satisfaction?(Employee Satisfaction Survey)
Creating Effective Online Surveys
Survey Design Best Practices: Defining Survey Objectives
• A clearly defined goal:– Determines what information to collect– Identifies who is involved (participants)– Prepares you to write effective questions
Expert Tip: State your goal as a simple question you can investigate.
Creating Effective Online Surveys
Survey Design Best Practices:
How to Create a Winning Questionnaire
• Introduce survey• Easy to understand questions/response options• Important questions first (“must-knows”)• End with demographic/profile questions (income,
age, gender, etc.)• Logical order (grouping)• Eliminate non-relevant questions
Creating Effective Online Surveys
Survey Design Best Practices:
Survey Intro Example
Creating Effective Online Surveys
Survey Design Best Practices:
Two Golden Rules
• Ask the right questions.
• Keep it short.
Creating Effective Online Surveys
Survey Design Best Practices:
Effective Question Wording
• Clear, direct, brief
• Eliminate jargon/confusing language
• Ask one thing in each question
• Avoid bias
Expert Tip: Studies indicate that shorter surveys generate higher response rates.
Creating Effective Online Surveys
Survey Design Best Practices:
Question Success Factors
Creating Effective Online Surveys
Survey Design Best Practices:
Survey Question Example
What do you think?
Creating Effective Online Surveys
Survey Design Best Practices:
Bad Question!
Creating Effective Online Surveys
Survey Design Best Practices:
New and Improved Question
Creating Effective Online Surveys
Survey Design Best Practices: Question Type: Multiple Choice
(choose one answer)
Creating Effective Online Surveys
Survey Design Best Practices: Question Type: Rating Scale
(5-point scale)
Creating Effective Online Surveys
Survey Design Best Practices:
Question Type: Checkboxes
(multiple selections allowed)
Creating Effective Online Surveys
Survey Design Best Practices:
Question Type: Dropdown Menu
Creating Effective Online Surveys
Survey Design Best Practices:
Question Type: Table/Matrix
(3-point rating scale: one answer per sub-question)
Creating Effective Online Surveys
Survey Tools Overview
Creating Effective Online Surveys
Survey Tools:
Comparing the Tools
• Pricing (free vs. paid plans)
• Basic vs. Advanced Features (e.g., Branching/Skip Logic, Piping)
• Cost-Feature Table
Creating Effective Online Surveys
Creating Effective Online Surveys
Creating Effective Online Surveys
Survey Tools:
Question Branching/Skip Logic
1 3 4
6 5
2
Simple Branching Rule:If respondent answers “Yes” , skip to Q4.
Creating Effective Online Surveys
Survey Tools:
Question Branching Example
Creating Effective Online Surveys
Survey Tools:
Survey Launch & Best Practices
• Email invitations vs. Website deployment
• Pre-test survey internally:– Email subject line– Invitation text– Questions/instructions– Look and feel
Expert Tip: Test run your survey to identify and correct problem areas before deploying it externally.
Creating Effective Online Surveys
Survey Tools:
Link to Survey for Participants
Creating Effective Online Surveys
Survey Tools:
Survey Reporting & Analysis
• Real-time response collection
• Various reporting formats
• Advanced reporting features in paid plans
Creating Effective Online Surveys
Survey Tools:
Survey Reporting Dashboard
Creating Effective Online Surveys
Survey Tools:
Sample Report (Pie Chart)
Creating Effective Online Surveys
Survey Tools:
Sample Report (Bar Graph)
Creating Effective Online Surveys
Survey Tools:
Sample Report (Matrix)
Creating Effective Online Surveys
Survey Tools:Survey Reporting/Analysis Best Practices
• Survey results tied to initial objectives
• Reports: summary of key findings + actionable recommendations
• Share the right data with the right people
Expert Tip: Remember to take action based on the results of your survey.
Creating Effective Online Surveys
Get the Most Out of TechSoup
• At TechSoup, you’ll find a range of technology services to help your nonprofit:
– Read helpful articles in our Learning Center– Request donated software, hardware, and online
services– Join our community forums to learn from your
colleagues– Browse upcoming events and conferences
Creating Effective Online Surveys
TechSoup Stock Vendor Partners
• Microsoft• Symantec• Adobe• eTapestry• Intuit
• Mailshell• Business Objects• Readytalk• Alpha Software• Atlas Business
Solutions
Creating Effective Online Surveys
Continue the discussion…
• Additional questions can be answered by posting in our Web Building forum:– http://tinyurl.com/564vhf
Creating Effective Online Surveys
Thank you to our Webinar Sponsor!