cpd basic counselling skills

Download Cpd basic counselling skills

Post on 12-Apr-2017




0 download

Embed Size (px)


Basic Counselling Skills

Basic Counselling SkillsFor Busy School Staff


Aims of SessionWhat is (and maybe what isnt) counselling?To understand the importance of school staff using counselling skillsCore counselling skills - verbal and non verbalDemonstrate counselling skills

What is Counselling?

What is Counselling

Counselling enables people to discuss their problems and any difficult feelings they encounter in a safe, confidential environment.

People share and reflect on thoughts, feelings and behaviour, gain insights and perspective and ultimately find their own solutions.

Why is it Important for School Staff to use Counselling Skills?

Why it is important for School staff to use Counselling SkillsStudent feels :HeardRespectedNot JudgedValued and AcceptedEnables :Students to share more easilyBuilds a trusting relationshipStudent receives appropriate help andsupportValidation and acceptance of feelingsUnderstand their behavioursImproves :Communication Empathy skills for both parties Staffs understanding of underlying causes of students behaviourStudents asking for help earlier Self awareness of students and staff

What are the Core Skills of Counselling?

The Core Skills of CounsellingListening Verbal and non verbal, use your senses Most people do not listen with the intent to understand; they listen with the intent to reply Stephen R CoveyShowing Empathy - Step into their shoes and see through their eyesBeing Non judgemental Suspend your own values and beliefs and respect the otherBeing Genuine and real Helps to strengthen the relationship

How we use Counselling Skills?ACTIVE LISTENING is focussing on what is being said and not said, NOT on what you need to say or doYOUR Non Verbal Listening:Sit/stand squarelyOpen postureLean forward slightlyEye contactRelaxNotice THEIR non verbal cues body language, expressions, hesitationsUse MINIMAL ENCOURAGERS yes, OK, I see, uh-huh, mmmm, nodding while listening, smilingListen for the MEANING below their storyListen for what is NOT BEING SAID, SILENCES and TONE


Questions: ask mostly open questions, only when necessary to encourage and deepen your understanding what, who, describeReflect feelings: . Sounds like you feel angry.hurtoverwhelmed (say a few words summing up the feeling during a pause)Rephrase: ..Use your own words to rephrase content and feeling, offer back tentatively.. Im hearing you say.Am I right thatso what youre saying is.Summarising: after a longer conversation, briefly and clearly describe the main points, drawing everything together

ActivityForm triads: speaker, listener, observerYou can use the skills sheetChoose a safe subject but one which is causing you some concernContent is to remain confidential5 minutes speaking, 2/3 minutes feedback to the listener from speaker and observerFeedback observer: what you saw and heard speaker: what you felt listener: anything you were aware of



Feedback sheets

Advice/support email me or call me

Active ListeningBody language open posture, maintain eye contact, be relaxedMinimal encouragers I see OKYesmmm, nodding, slight smileReflect feelings sounds like you feel you felt.I can see you are angryRephrase use your own words to offer back what you have heard both content and feeling, am I right that so what youre saying is Question preferably open questions what, how, describe to aid understanding for speaker and listenerSummarise wrap up the main points clearly at the end of a longer conversation Listen for the meaning beneath the story, use all your sensesBe aware of their body language, expressions, hesitationsListen for what is not being said and their tone, notice silences


View more >