corporate learning guide

Corporate Learning Guide

Message from the CEOThe City of Greater Bendigo actively encourages all staff to access the many and varied professional development opportunities we provide.

I see this as vital if we are to continue providing high quality and relevant services for our community.

This new booklet produced by the People and Performance Unit summarises all the training opportunities provided by the City of Greater Bendigo.

These opportunities are based on training needs analyses conducted at corporate, unit and individual levels.

The needs were identified using a range of methods, including:• Understanding the skills required to deliver commitments made to the

community via the Council Plan and other strategies and plans• Partnering with unit managers to understand the unique skills required to

deliver services, programs and projects at a unit level• Collecting and analysing information received from individuals about

their current and future development needs

The training needs analyses result in a range of compulsory and highly recommended courses.

In July each year, the City releases a 12-month Corporate Learning Calendar of courses to assist staff in identifying and planning their learning and development, which is available on the Intranet.

I am pleased to be able to provide you with a copy of the City of Greater Bendigo Corporate Learning Guide booklet and encourage you to take charge of your own development and participate in the many development opportunities we provide.

Craig NiemannChief Executive Officer

About this Booklet............................................................................................ 6Booking Training and Development................................................................. 6About Strategic Workforce Development ........................................................ 7

Workplace Fundamentals Program ............................................................. 8 Code Of Conduct ......................................................................................... 8 Corporate Induction ..................................................................................... 8 Customer Service Awareness ...................................................................... 9 Introduction To Risk Management ............................................................... 9 Workplace Behaviours ............................................................................... 10 Workplace Behaviours for You ............................................................ 10 Workplace Behaviours for People Managers .......................................11 Workplace Behaviours Refresher .........................................................11

Working Corporately ................................................................................... 12 Conquest ................................................................................................... 12 Corporate Planning and Reporting ............................................................ 12 Exponare ................................................................................................... 13 Introduction to Computers ......................................................................... 13 Microsoft Office .......................................................................................... 14 Excel – Introduction ............................................................................. 14 Excel – Intermediate ............................................................................ 14 Excel – Advanced ................................................................................ 14 Outlook ................................................................................................ 15 Powerpoint - Introduction ..................................................................... 15 Powerpoint - Intermediate ................................................................... 15 Publisher .............................................................................................. 16 Word – Introduction ............................................................................. 16 Word – Intermediate ............................................................................ 16 Word – Advanced ................................................................................ 17 Pathway Customer Service Module ........................................................... 17 Purchasing and Tendering ......................................................................... 18 Green Spend – Tracking and Reporting .............................................. 18 Greening Contracts and Tenders ......................................................... 18 Procurement Policy Awareness ........................................................... 19 Tender Evaluation ................................................................................ 19

Contents

Technology One ......................................................................................... 20 Business Intelligence ........................................................................... 20 Document Control ................................................................................ 21 ESS (Employee Self Service) .............................................................. 21 Minute Manager ................................................................................... 21 Purchase Orders – Introduction ........................................................... 22 Purchase Orders – Refresher .............................................................. 22 Web Author Training .................................................................................. 23

Working Together ........................................................................................ 24 Certificate IV in Frontline Management ..................................................... 24 Diploma of Project Management ............................................................... 25

Working Productively .................................................................................. 26 Business And Email Writing ....................................................................... 26 Business Case Briefing .............................................................................. 26 Career Management .................................................................................. 27 Dealing With Difficult Customers ............................................................... 27 Intranet / Internet Content Writing .............................................................. 28 Introduction to Project Management .......................................................... 28 Managing Meetings ................................................................................... 29 Minute Taking ............................................................................................. 29 Time Management ..................................................................................... 30

Working With…Insight: Managing for Success ........................................ 31 Fair Process (including critical HR hotspots) ............................................. 33 Fraud Awareness For Responsible Officers .............................................. 34 Introduction to Coaching ............................................................................ 34 Introduction to DISC .................................................................................. 35 Introduction to LEAN ................................................................................. 36 Managing Everyday Performance ............................................................. 37 Selecting for Success – recruitment and selection skills .......................... 38

Working With Risk ....................................................................................... 39 Apply First Aid - Initial ................................................................................ 39 Apply First Aid - Refresher ......................................................................... 39 Asbestos Awareness ................................................................................. 40 Conducting a Job Safety Analysis (JSA) ................................................... 40 Confined Spaces - Awareness ................................................................... 41

Contents

Contents

Construction Induction – White Card ......................................................... 41 Fire Extinguisher Training .......................................................................... 42 Health And Safety Representative – Introduction ...................................... 42 Incident Reporting ...................................................................................... 43 Management of Anaphylaxis ...................................................................... 43 OH&S for Managers and Supervisors ....................................................... 43 Safety Risk Assessment ............................................................................ 44 Sharps ....................................................................................................... 44 Traffic Management Refresher .................................................................. 44 Update CPR ............................................................................................... 45 Warden Training – General ........................................................................ 45 Work Smart Live Well – Manual Handling ................................................. 46 Working at Heights .................................................................................... 46

Staff Health And Wellbeing Program ......................................................... 47 Staff Health and Wellbeing Program - Get Up and Go .............................. 47 Health Assessments .................................................................................. 48 Mental Health First Aid Training ................................................................. 48 Vaccinations ...............................................................................................49Specialised Training .................................................................................... 50 Unit Specific Training ................................................................................. 50 Training By Design .................................................................................... 50

Index ............................................................................................................ 52

About this BookletThe City of Greater Bendigo is committed to providing training and development opportunities for all staff.

The People and Performance Unit (P&P) has compiled this booklet to help people managers and staff identify and plan for training and development opportunities.

It is a quick reference guide to assist staff in understanding what each course is about and how frequently it is available, as well its relevance to particular roles.

Please note: The availability of all courses from year-to-year is subject to budget considerations. Please check the Learning Calendar for scheduling. Alternatively, the P&P unit will be able to advise whether a particular course is available.

Duration How long is this course? (generally expressed in hours)

Schedule How often is this course run? (generally expressed in months)

Target Audience

Who is the target audience? (generally expressed as “All staff”, “Any staff”, “People Managers”)

More information

Who can provide me with more information? (generally expressed as the name of the training co-ordinator or the subject matter expert)

Attendance Frequency

How often do I have to go to this course? (generally expressed in years)

Booking Training and DevelopmentPlease book early to avoid disappointment as some courses will have limited places available.

A record of attendance at courses listed in this booklet will be maintained on personnel files if the attendee signs an attendance sheet at the training.

Please seek your manager’s approval to attend a course prior to booking.

The courses in this booklet have been sourced in response to a strategic training needs analysis over a 12 month period.

Analysis was conducted at three levels using a variety of source documents referred to below.

Analysis Level

● Council Plan

● Strategies

● Unit Training Needs Analysis

● Service Unit Plans

● Surveys● Workshops

● Individual Training Needs Analysis

● Performance and Development Reviews

● Requests from Staff

Corporate Learning

Calendar and Booklet

Skilled Workforce

Investigation of workforce development needs will continue to take place to ensure that staff have the best chance of developing the skills, knowledge and abilities to achieve objectives in their work, for their unit and for the organisation as a whole.

About Strategic Workforce Development

Source Documents Output Outcomes

● Corporate Training Needs Analysis

Workplace Fundamentals ProgramThe courses listed in this section are compulsory for all staff and are designed to provide staff and volunteers with the skills, knowledge and abilities they will need in any position at the City of Greater Bendigo.

Code of Conduct

Duration 2 hours

Schedule Monthly from February 2013

Target Audience All staff

Attendance Frequency Every four years

The Code of Conduct provides direction and guidance on our responsibilities as a City of Greater Bendigo employee.

This training provides participants with an understanding of the type of behaviour expected of all staff.

Corporate InductionThe Corporate Induction is a great way for new staff to meet other employees and learn more about our diverse organisation.

This interactive session includes guest speakers from across the organisation and provides useful information to help you perform your new role in an effective and safe way.

You will be welcomed by the CEO or another senior staff member who will provide details on their role and their career journey so far.

The session will also give you an overview of the City’s approach to Occupational Health and Safety, Sustainability, Cultural Diversity, Information Technology, Customer Service, and Procurement.

Duration 4 hours

Schedule Every 2 months

Target Audience All new staff

Customer Service AwarenessWe all appreciate good customer service.

This informal session, facilitated by our CEO and the Director of Community Wellbeing, provides tips on how each of us can provide good customer service.

The session is based on our Customer Service Charter that sets out the standard of service the community and internal customers can expect.

Duration Up to 3 hours

Schedule By invitation from Director



Introduction to Risk ManagementWhat is risk? This workshop-based activity discusses risk as the likelihood of consequences that might stop you from achieving an objective.

You will work through the key steps from identifying an issue through to implementing a solution.

At the end of the workshop you will leave with a method and tool which will support you in being able to comfortably answer the Coroner’s question: “What ought you to have known and done about risk and risk management?”

Duration 4 hours



Wo r k p l a c e F u n d a m e n t a l s

Workforce Behaviours

Workplace Behaviours for YouThis course is targeted at employees and is conducted by Philip Garside. The training covers all forms of workplace harassment, including sexual harassment, racial taunts and bullying. It exposes the myths that abound in this sensitive area and educates employees in how they can work to prevent and deal with irresponsible behaviour in their workplace.

Issues such as the following are covered:• What are my legal obligations as an employee in regards to behaviour

at work, both in terms of my own behaviour and when I witness somebody else being harassed?

• Is it harassment when it happens at lunch or at the pub after work?• What happens when it’s one person’s word against another’s?• What if it’s just a personality clash?• What happens when somebody is making it up?• The issue of bullying behaviour

Duration 2 hours




The City is committed to providing a safe and supportive work environment that is free from discrimination, harassment and bullying and where all individuals treat each other with mutual respect.

Duration 2.5 hours


Target Audience All People Managers

Workplace Behaviours for People ManagersConducted by Philip Garside, this training educates managers and supervisors on how to bring about a workplace culture which is free from discriminatory actions and undesirable behaviour.

The training also addresses harassment and bullying and the legislation that comprises anti-discrimination law as well as the personal and organisational liability for breaching these legal requirements.

Issues such as the following are covered:• What are my special legal obligations as a manager or supervisor?• Risk management• How do I deal with a complaint?• What do I do if I hear a rumour, but have no complaint?• Fabricated or frivolous complaint

Workplace Behaviours RefresherAll staff need to attend Workplace Behaviours Refresher every 3 years in accordance with the recommendations of the Victorian Human Rights & Equal Opportunity Commission.

Duration 1.5 hours


Target Audience Staff who have previously attended Workplace Behaviours Training

Attendance Frequency Every three years


Working CorporatelyCourses listed in this section are compulsory for some staff and volunteers to provide them with the skills, knowledge and abilities they will need to fulfil particular tasks at the City of Greater Bendigo.

Conquest

Duration Varies

Schedule Contact Paul Nicholson on ext. 6376

Target Audience New or potential users of Conquest

Conquest is the City’s asset management database. For those staff needing to understand how to use this software or brush up on some of the functions, a system specialist is available to assist you.

Corporate Planning and Reporting

Duration 1.5 hours


Target Audience New or potential users of the Corporate Planning and Reporting Software

Have you been asked to provide a comment against an action in the Council Plan?

Every quarter, staff who are responsible for actions in the Council Plan are required to update the community, Councillors and management on the status of these actions.

This practical training session provides you with hints and tips on how to navigate the City’s corporate planning and reporting software so that you can provide timely and informative updates on actions in the Council Plan, and other plans, as the need arises.

Wo r k i n g C o r p o r a t e l y

Exponare

Duration 2 hours

Schedule Contact Paul Nicholson on ext. 6376

Target Audience New or potential users of Exponare

Exponare is the geographical information system used by the City to capture, store, manipulate, analyse, manage and present all types of geographical data.

If you need to use Exponare, training is available from a system specialist.

Introduction to Computers

Duration 2.5 hours

Schedule Annually

Target Audience Any new computer users

Hardware, software, Internet, keyboard, mouse, monitor or modem – does it all sound like a foreign language? Do you wonder how to turn on the computer or what to do once you have turned it on?

Come along to this friendly and supportive training session to learn just how easy computers really are.

Duration Up to 7 hours depending on the application and the level of the training

Schedule Every month will feature a Microsoft product

Target Audience Any staff needing to improve their skills, knowledge and abilities in the Microsoft product suite.

Excel – IntroductionThis beginner’s course is perfect for those who have little or no knowledge of Microsoft Excel. Starting with the basics, you will be able to learn new skills that will help you in your day-to-day tasks.

On completion of this course you will be able to:• Create, save, edit and print• Apply text selection techniques• Apply spreadsheet formatting• Create and format charts

Excel – IntermediateThis course will allow you to take the next step in Microsoft Excel. This one-day course will cover linking cells and workbooks, setting up data series, paste special options, creating and using range names and using labels in formulas – just to name a few of the handy functions you will learn.

Excel – AdvancedFor those of you that require further advanced skills in Excel then this high level course would be of great value to you. Covering pivot tables, data tables, macros, embedding and conditional formatting, this course will require Excel – Intermediate as a pre-requisite.

Microsoft OfficeMicrosoft Office is the preferred set of desktop applications at the City. Training is provided across a broad range of the Office suite of products.


OutlookThis course aims to increase your productivity by providing the skills and knowledge that enable you to manage your e-mail, schedule your appointments, and keep track of information about your contacts. In three hours, you will gain a good understanding of the options available for email, how to book appointments and meetings in your calendar, create tasks and use contacts.

Little or no knowledge of Outlook is required, however it would be beneficial to have a general understanding of personal computers and the Windows operating system.

Powerpoint – IntroductionThis course aims to provide new users of Powerpoint with an understanding of the basic functions of this software including:• Creating a new presentation• Opening an existing presentation• Saving and resaving a presentation• Closing and exiting a presentation• Moving through a presentation• How to change slide layouts and format slides• Using clipart and modifying pictures • Printing formats

Powerpoint – IntermediateThis intermediate course is designed for those with a basic understanding of Powerpoint.

After attending you will know how to:• Use different views to assist with the development of your powerpoint• Format slides with numbers, headers, footers, and formatting• Create templates• Use and edit clipart, pictures, drawings, WordArt, flowcharts, graphs

and tables, • Enhance your presentation with movies, sound, and animation• Insert hyperlinks to other slides, applications• Run a slideshow


PublisherMost commonly used for creating newsletters and posters, Microsoft Publisher is available to staff who need to do entry-level desktop publishing.

This introductory course covers:• Creating a new publication• Opening a existing publication• Saving and resaving publications• Closing publications• Exiting publisher• Adding template text• Print preview and printing• Navigation• Adding and deleting objects and frames• Resizing, moving, nudging, grouping, ungrouping and layering objects• Aligning and filling frames and objects• Formatting and aligning text• Importing, wrapping and hyphenating text• Spell checks• Using columns• Linking, disconnecting and moving between text boxes• Creating, applying and modifying text styles

Word – IntroductionThis is an introductory session for those who are unfamiliar with Microsoft Word. You will walk away with knowledge of its basic tools and functions.

Word – IntermediateThis session will take you to the next step of Microsoft word covering off on lots of topics including but not limited to:• Inserting tables• Creating and modifying styles• Performing mail merges



Duration Varies

Schedule Upon request – Contact Lara Tate on ext. 6158

Target Audience Any new or potential users of Pathway

Word - AdvancedThis advanced session will allow you to utilise the software to its full potential and cut those timely administrative tasks in half by covering topics such as:• Auto text• Templates • Linking or embedding an excel item• Styles• Bookmarks • Table of contents or index• Columns • Toolbars • Mail merge• Inserting or updating fields• WordArt • Macros

Pathway Customer Service ModuleThe Pathway Customer Service Requests module is used for the logging, tracking, managing and reporting of requests for service received. The training will give you the skills to log and look up requests, and to action and manage your requests within the system.


Purchasing and TenderingThe Victorian Government has developed strict guidelines for local governments in Victoria regarding purchasing goods and services.

Greening Contracts and TendersThis session is specifically designed for those who influence, design or manage contracts.

You will learn how to simply and effectively introduce environmental specifications into the procurement process.

Duration 2 hours

Schedule Every second year

Target Audience Staff with purchasing responsibilities

Green Spend – Tracking and ReportingWith this training session you will be given the opportunity to gain knowledge on environmentally-friendly ways to spend.

You will leave this session with a better understanding of green products and green purchasing, and with your own green spending action plan.

Duration 2 hours

Schedule Every second year

Target Audience Any staff with purchasing responsibilities


Tender EvaluationEvaluating tender responses is not about picking the cheapest tender, but rather about identifying the best value proposal in a fair, transparent and auditable manner.

This training session will take you through the evaluation process from its earliest point to the final result – all under the expert guidance of the Contract and Project Coordination Unit. It is for all staff that will be, or at some stage expect to be, part of a tender evaluation panel.

Duration 2.5 hours

Schedule By invitation

Target Audience Any staff who may be involved in evaluating tenders (e.g. Client Managers, Project Managers)

Duration 1 hour


Target Audience Any managers/staff who approve purchase orders and/or instigate procurement

Procurement Policy AwarenessThis briefing provides an overview of Council’s Procurement Policy.

Your attendance at this short presentation will provide you with valuable information to enable you to procure goods and services.


Duration Varies

Schedule Upon Request – contact Kathy Constable

Target Audience Any new or potential user of Business Intelligence

Technology OneTechnology One provides enterprise software to assist the City to manage its functions.

Products cover:• Business Intelligence• Carbon Accounting• Contract Management• Enterprise Budgeting• Enterprise Content Management• Financials• Grants Management• Human Resources And Payroll

The following learning opportunities are designed to assist you to use the Technology One products more effectively and efficiently.

Business IntelligenceThe Business Intelligence product collates and displays financial, statistical and human resource information. Learn how to utilise the dashboards, graphs and reports published within Technology One to gain insight into various aspects of our business.

Document ControlECM is CoGB’s document storage software. If you ever receive an email, create a document or respond to a customer in writing, then you need to attend this training.Note: access to this system will only be given after attendance.

Duration 2.5 hours

Schedule Every month

Target Audience Any new or potential users of ECM

ESS (Employee Self Service)ESS allows employees to change or update their own personal record and apply for leave or training.

This brief training session will provide you with the skills you need to use ESS.

Duration ½ hour

Schedule Upon request – Contact People & Performance Unit

Target Audience Any new or potential users of ESS

Minute ManagerMinute Manager is an arm of ECM and produces the Council Meeting Agendas and Minutes.

This training will help you to prepare documents for inclusion in the Council Meeting Agenda.

Duration ½ hours

Schedule Upon request – Contact Michelle Stewart or Kaye Williams

Target Audience Assistants to Directors


Purchase Orders – IntroductionParticipants will learn how to create purchase requisitions and about receiving, backordering, amending and canceling a purchase order. Searching techniques and documentation requirements will also be covered.

Duration 2 hours


Target Audience Any staff new to Technology One – Finance Module

Purchase Orders – RefresherCome along to this quick refresher and pick up some new and better ways to create, receive, backorder, amend, or cancel a purchase requisition.

Duration 1.5 hours


Target Audience Any staff currently using Technology One – Finance Module


Duration 2 hours


Target Audience Any staff who are, or need to be, web authors

Web Author TrainingThe City maintains a range of Internet sites.

This training is specifically targeted to those who require the necessary skills to edit and maintain pages on the Internet.

The session includes:• A tour of the Seamless content management system• Demonstrations of key tasks e.g. editing pages, creating new pages,

publishing pages, saving images for the web and more• Question time• Practical application if time permits


Working TogetherThe courses listed in this section are accredited year long courses.

Duration Up to 12 days over 12 months

Schedule Full course run annually (one intake only)

Target Audience Co-ordinators, leading hands, supervisors and team leaders

Certificate IV in Frontline Management Are you new to supervising staff or want to learn new skills to improve your people management skills?

This course will provide participants with increased skills in:• Leadership • Customer service• Communication • Continuous improvement techniques• Teamwork • Problem-solving • Project management and• Planning, organising and prioritising work

The Certificate runs over a year and covers 10 units over eight training days.

There is one-on-one assessment time with each participant and an opportunity to work on a workplace project that will benefit participants and the City. In addition to eight training days, you will be expected to undertake three hours study per week outside of class hours.

Duration Up to 12 days over 12 months

Schedule Full course run annually (one intake only)

Target Audience Managers, project managers, team leaders and co-ordinators

Diploma of Project ManagementThis interactive and practical training program is designed for managers, project and team leaders who have responsibility for delivering community and organisational projects.

Participants will gain increased skills in managing project scope, project plan and budget, project quality, project human resources and communication, project risk, project procurement and the integration of project processes.

Wo r k i n g To g e t h e r

Working ProductivelyThe courses listed in this section are designed for any staff or volunteers who need to increase their skills, knowledge or abilities in particular tasks.

Duration To be advised

Schedule Annually

Target Audience Any

Business and Email WritingHow much of your time is spent writing emails, letters and reports each week. Does writing come naturally to you or do you hesitate and lose time trying to put your words together?

As the author your task is to make reading the document as easy as possible. This interactive session will help you to achieve this goal.

Duration 3 hours

Schedule Annually

Target Audience Any

Business Case BriefingIt is a frustrating process when you put a significant effort into developing your business case, only to have it returned with requests for further information or clarity regarding its content. Worse still is a rejection without the ability to discuss and justify the needs.

This course is designed to assist you target your business case to its intended audience with appropriate information, structure and format. It will assist you in understanding how to build a cohesive case with an appropriate level of justification and supporting data.

Duration 7 hoursSchedule Annually

Target Audience Any

Career ManagementThis workshop focuses on identifying and building your core strengths and giving you an opportunity to understand goal setting, while developing some motivational goals of your own. By the end of the course you will be able to:• Understand the impact of personal beliefs on performance• Understand how to set goals and turn them into actions• Understand psychological roadblocks that limit effectiveness• Take a fresh look and develop an expanded view of your role and

career development goals.• Identify new possibilities for increasing personal satisfaction and

effectiveness. Overall, you will improve your motivation through self understanding and goal setting.

Wo r k i n g P r o d u c t i v e l y

Duration To be advised

Schedule Annually

Target Audience Any

Dealing with Difficult CustomersWe have all been in the awkward position of dealing with someone who is unhappy with the service they have received from the City. The truth is, things will go wrong and customers/clients will feel annoyed. What really matters is how we react to this. This course provides valuable insights into customer behaviour and the techniques you need to employ to successfully diffuse complaints and difficult situations. After this session, you will have the skills and confidence to successfully handle even the most challenging customer interactions and achieve or negotiate win-win situations.


Duration 7 hoursSchedule Annually

Target Audience Any staff working, or likely to be working, within project teams

Introduction to Project ManagementThis program focuses on those elements of a project which are essential to its success and without which a project should not proceed. Participants are exposed to a five-step project methodology which is utilised in the application of the project life-cycle to a mock project during the program.

Project content:• Project life-cycle and phases of a project• Aligning projects with organisational goals and strategies• Roles and responsibilities of the project manager and sponsor• Project definition and scope• Project stakeholder management• Developing a network diagram• Scheduling the project• Identifying risks• Determining the critical path• Implementation and monitoring the project• Finalising the project

Intranet / Internet Content WritingWhen you write for the web, you have to be clear, concise and engaging. In today’s fast-paced world, you need to get your message across immediately – especially online.

The aim of this session is to equip you with the skills to write effectively for the web. You may already be a confident writer, but this seminar will take the guesswork out of your online writing.

Duration Hours

Schedule Annually

Target Audience Any


Duration 3.5 hours

Schedule Annually

Target Audience Any staff likely to be chairing meetings

Managing MeetingsBeing able to manage a meeting with minimal stress is a valuable skill in the workplace.

Meetings that are well run will improve motivation, productivity and solve problems.

Topics covered in this half day session include:• Valuing the role of meetings as an important operational and strategic

tool• How meetings are structured and the roles participants play• Identifying what can and should happen before a meeting that will

help to achieve positive outcomes• Role and skill of an effective chair• Responding to common meeting dynamics• Encouraging and controlling discussions• Encouraging optimal participation

Minute TakingEffective minutes provide a valuable and permanent record of meeting discussions and outcomes, including a reminder of what needs to be actioned and agreed timeframes for action.

This workshop will help you understand your role as minute taker and the best techniques of producing minutes that include all the essential information needed.

Duration 3.5 hours

Schedule Annually

Target Audience Any staff likely to be taking minutes


Time ManagementAre you controlling your workload or is it controlling you? Today’s workplace is fast-moving and forever changing. The flow-on effects are more responsibilities, priorities and commitments.

This session will allow you to take back control of your workload, resulting in a more goal-focused individual, who is able to plan and execute tasks efficiently.



Target Audience Any

Working With... INSIGHT: Managing for Success

CoGB’s Management Fundamentals ProgramThe courses listed in this section are designed for any managers and aspiring managers wishing to enhance their management skills, knowledge and abilities.

About the City’s new Management Fundamentals ProgramINSIGHT is the City of Greater Bendigo’s new management development program.

Management is both an art and a science. As a manager, you will be expected to know many things. Keeping current and developing your skills is an ongoing task. The INSIGHT program aims to provide participants with insight into the fundamental knowledge and skills required as existing and aspiring managers at the City of Greater Bendigo. The program has been designed in-house and will be delivered by a range of external practitioners to ensure the content is contemporary, practical and transferable to our workplace.

Participation is voluntary and sessions are open to people managers - Organisation Leadership Team (OLT), coordinators, supervisors, team leaders, leading hands and other responsible officers.

There are 13 key areas which will be covered over a number of years;Role Foundations:• Understanding and developing yourself• Different styles of management for different situations• Resilience and achievement• Advanced interpersonal skills• Thinking and acting strategically

Role Activities:• Overseeing operations, projects and resources in the local government

sector• Managing and developing people in the local government sector

• Managing difficult situations involving the people you manage• Managing attraction and recruitment activity in the local government

sector• Collaborating across and beyond the local government sector• Working with diversity in the local government sector• Managing during organisational change• Contributing to public policy.

Courses are chosen based upon priorities identified through a survey undertaken by members of OLT. The survey responses identified the following four areas as the most important to focus on in 2012/13. Courses will change annually based upon emerging needs:

Development Area Skill Set Hot Spots Importance *

1. Managing and developing people

• High performing teams and individuals• Empowering individuals and teams • Build/maintain staff motivation/

engagement• Providing feedback

100%100%100%

100%

2. Thinking and acting strategically

• Creative, innovative and adaptive thinking

• Reviewing and revising strategic action• Communicating strategy• Identifying and addressing cognitive

biases

100%

100% 94% 89%

3. Understanding and developing yourself

• Identifying your own personality, etc• Establishing performace within 90 days• Seeking assistance with self-

assessments

94% 89% 72%

4. Managing difficult situations involving the people you manage

• Identifying / addressing unproductive conflict

• Redeploying, re-classifying or dismissing a staff member

100%

93%

*Note: the importance of the hot spot skill has been calculated based upon the number of respondents indicating that the skill is important, very important or extremely important.

Wo r k i n g W i t h . . . I n s i g h t : M a n a g i n g f o r S u c c e s s

Fair Process (including critical HR hotspots)The test of a good manager is not how well they manage perfect staff – that is easy – it is how well they manage the staff they are given. In normal circumstances, this will mean managing staff with varying degrees of motivation and skills. Occasionally all managers have need to manage staff who are under-performing over a period of time or have been involved in an incident which is contrary to company policy. It is crucial at these times that managers follow fair process and that all staff are accorded natural justice.

Justice Kirby, who has recently retired from the High Court, said: “If the process is not right, I no longer enquire as to the outcome”. If the process is not sound, tribunals across the country will not uphold any action being taken against staff. This three-hour course introduces managers to the concept of fair process in a very practical way. The course is behaviourally-based and uses real life scenarios to make learning points.

The course is for people managers and will assist in educating them about how to make decisions affecting employees in a range of areas from managing work performance and disciplining employees in regards to poor conduct to redundancy and negotiating an employees’ return to work following extended leave. These areas are often challenging to managers, as getting it wrong can be costly and embarrassing and lead to intervention by outside bodies.

Participants will leave the session with the knowledge and confidence to make reasonable decisions, and to implement those decisions in a way which will be effective, fair and legally defensible, and which will not add to the problem. At the end of the course, participants should have a clear understanding of fair process, their role in fair process and the minimum compliance standards that the organisation requires from them.

Duration 3 hours

Schedule Annually

Target Audience People Managers


Fraud Awareness for Responsible OfficersThe purpose of this course is to highlight the increased responsibility some officers have in the identification and management of fraud.

Duration 2 hours

Schedule Annually

Target Audience All responsible officersAttendance Frequency Every two years

Introduction to CoachingThis session provides a great opportunity to introduce leaders to what coaching is, demonstrate coaching skills and hear how other organisations, including councils, have introduced coaching into their culture and the benefits coaching has made to their organisations.

Duration 2 hoursSchedule AnnuallyTarget Audience People Managers


Introduction to DiSCOur Leadership Framework describes the key attributes which have been identified as important for all leaders. As part of this framework, the City is focused on developing authentic leaders who exercise shared leadership; leaders who have a strong sense of who they are – their values, motivations, emotions, goals and preferences.

This two-day program looks at the difference between management and leadership and how people relate to each other and why they behave the way they do. The City has selected DiSC as the preferred behavioural profiling tool to assist leaders in developing their skills in self awareness, self management, relationship management and social awareness.

The program explores:• How people relate to each other• Why people behave the way they do• The drivers of that behaviour• Your own behavioural style, drivers, strengths and challenges • Your reactions to other behavioural styles• How your behaviour affects others and impacts on your interpersonal

relationships• How you might use the DiSC profile to adapt and build positive

relationships, improve communication, enhance performance and reduce conflict

Duration Two days

Schedule Annually



Introduction to LEANThis workshop provides participants with training, workshop activities, case studies, photographic and video examples of the three dominate productivity and process improvement methods.

This workshop will cover: • What is Lean Thinking • Value Adding and Non Value Adding activity• Lean Leadership and Lean Management• Hands on mapping the Value Stream of a business process• 5S in the Office. What is it• Overview of Six Sigma

Duration Full day

Schedule Annually



Managing Everyday PerformanceThis workshop will help participants build the competence and confidence to effectively manage staff performance within the workplace. Content includes identification of leadership behaviours that will foster a high performance culture as well as management approaches for under-performance.

Program participants will work with the facilitator and two professional actors who re-enact real-life workplace situations to help participants observe, analyse and practice the delivery of effective performance feedback.

Topics addressed include:• Components of performance management• Setting meaningful expectations• Evaluating and identifying performance/issues• Effective feedback techniques• Establishing possible causes of any performance issues• Appropriate resolution activities• Legal considerations and procedural fairness

Duration 7 hoursSchedule AnnuallyTarget Audience People Managers


Selecting for Success – recruitment and selection skills Adding a new member to the team can be an exciting time and depending on how often you do it, a potentially confusing process. It is, however, the most valuable decision you may make for our business and hiring the wrong person for the job can be very costly.

Recruiting the wrong staff has many consequences and impacts in terms of direct financial costs related to recruitment, training and salaries. In addition, there are hidden costs such as the poor work delivered, lost time for managers focused on fixing the problem and the resulting impact on the unit/team. Organisations need recruitment and selection processes which identify people who can and will do the job well. You have a better chance of recruiting the right people with good planning, a clear structure, clear communications, timely management and delivery

During this session you will discover just how to find the applicant with the ‘best fit’ for your team. This session will take you through the City’s recruitment and selection processes and some valuable tricks of the trade along the way. The session will cover designing suitable interview questions and gives participants the know-how to conduct effective interviews, identify the differences between selecting for right fit versus technical competence, notifying unsuccessful applicants and more.

Duration 4 hours

Schedule Annually

Target Audience Anyone who sits on a recruitment panel



Working With RiskThe courses listed in this section are designed to provide staff and volunteers with the skills, knowledge and abilities to understand and manage risk.

Duration Up to 15 hours over 2 days


Apply First Aid – InitialFirst aid skills are invaluable no matter what your role is in the organisation – some jobs have first aid as a requirement, sometimes you are volunteering to be the first aider for a particular building or group. In Apply First aid you will learn how to confidently manage emergency situations and to provide care for the ill or injured until medical aid arrives.

The certificate obtained is valid for three years. After this time, refresher training is required. To allow the training to be completed in one day there is a requirement to do some pre-learning before attending the course.

Duration 7 hours


Apply First Aid – RefresherThis course is for those needing to update their first aid skills to renew their First Aid certificate. Refresher training must be undertaken within 3 years and 3 months of the initial Apply First Aid training.



Asbestos AwarenessMoving asbestos is a job best left to the experts. But there are times when you could come across asbestos in your workplace and you will need to know how to deal with it. In this course you will learn the risks and health effects of exposure to asbestos, how to minimise the risk of exposure, legislative requirements and the responsibilities of owners and occupiers of premises containing asbestos.

Wo r k i n g W i t h R i s k



Conducting a Job Safety Analysis (JSA)The JSA is an easily understood method for employers to manage health and safety as part of their work. It is useful for all activities as it teaches how to break down a process and identify the risks within each component of the task.

Steps in developing a JSA include being able to document the job, identify the hazards, document control measures, identify who is responsible and then monitor and control the process – including being able to ensure the documented process is followed.

This hands-on workshop is essential for employees who are involved in applying basic risk control processes and who need to understand how to perform a JSA successfully.


Duration ½ day


Confined Spaces – AwarenessWhat is a confined space? It is defined as a space which has limited or restricted access, is large enough to hold a person and is not designed for continuous occupancy. By law you need a permit to enter anything which is identified as a “Confined Space”.

If your workplace includes confined spaces then this training is for you. It will teach you how to recognise a confined space, how to assess the requirements to enter the space, and what controls you will need to put in place to ensure your safety.

Duration 6 hours


Construction Induction – White CardAll people performing construction work require proof of having completed a construction induction course. The training covers the basic principles of health and safety in the construction industry, including information about preventing workplace injury and illness, workplace injury management and workers compensation claims.

This competency-based training includes completion of assessment tasks to demonstrate a basic awareness of health and safety in the construction industry.


Duration 2 hours


Fire Extinguisher TrainingThis session will raise awareness of what sustains a fire and the types of fire extinguishers needed for different fires.

The training will cover:• which extinguisher to use• how fast a fire can travel• what to do in the event of a fire.

At the end of the workshop, you will know how to use a fire extinguisher and a fire blanket.

Health and Safety Representative –IntroductionBecoming a health and safety representative (HSR) is a great way to make a positive contribution to the health and safety of your workplace. HSR’s have the skills to deal with health and safety issues and help to implement effective management of health and safety initiatives. In the training you will participate in case studies, scenarios and practical exercises as well as receive important information about the legislative requirements of safety management.

This course is approved by WorkSafe Victoria and encourages a deeper understanding of the role of a HSR, legislative requirements for employers and employees and will enable the HSR to carry out their responsibilities with confidence.

Duration 5 days



OH&S for Managers and SupervisorsThe purpose of this one-day program is to provide managers, supervisors, health and safety representatives, members of the Safety Committee and employees with an overview of their roles and an opportunity to participate in Occupational Health & Safety training as outlined in the OH&S Act 2004 and under S67 of the Act. This course is approved by WorkSafe Victoria.

Duration 7 hours


Incident ReportingLearn how to examine scenarios and use an enquiring and open-minded approach to investigate why incidents have happened. This training includes information on what an incident is, how to deal with them effectively and how to put an effective plan in place to try and make sure particular they do not happen again.



Management of AnaphylaxisFirst aiders involved in the care of children or high risk groups likely to have anaphylactic reactions can add to their first aid knowledge by attending an anaphylaxis course. In this course you will learn to understand the difference between allergy and anaphylaxis, be involved in scenarios in identifying, minimising risk and administering in relation to anaphylaxis.




Safety Risk AssessmentBeing able to quantify and qualify the choices identified through risk assessment can help us in determining priorities, better, safer systems of work and control measures to minimise risk. This training will give you an understanding of what risk is, how to measure it, and to identify possible ways to remove, control or minimise it. The training will offer tools you can use in your workplace to record risks and develop methods to monitor and implement real change.



SharpsTraining for handling, managing and disposing of sharps and contaminated sharps is essential if you are likely to be exposed to this risk in your workplace. This course includes scenarios and real examples.

Duration 1 hour


Traffic Management RefresherIf you have traffic management credentials and would like to keep them current it is recommended you attend a refresher course every three years. This course offers the holder of a current full Worksite Traffic Management ticket the opportunity to review their legislative requirements and the Code of Practice to control and direct traffic, run scenarios to set up and shut down their worksite, and to assess basic traffic control risks.




Warden Training – GeneralEvery building has a plan on how to deal with emergency situations such as fires, bomb threats, chemical, biological or human threats. Wardens are a key component of any such plan. If you are a warden for your building, this training offers scenarios to allow you to know what to do in an emergency situation and how to improve and refine your building’s plan.

As a Warden, you will be involved in the emergency management and the drills and coordination of real emergencies for your building.

As a Chief Warden, you will lead emergency management, drills and coordination of real emergencies for your building. The training is additional to the General Warden training.





Update CPRTo ensure a first aider has the skills to provide Cardio Pulmonary Resuscitation (CPR) and is able to use an automated external defibrillator it is recommended that annual training is undertaken. This knowledge and skill will enable you to sustain life and minimise the consequences until professional help arrives.


Work Smart Live Well – Manual HandlingManual handling is the biggest cause of workplace injury in Victoria. Manual handling is when you use your body to exert force to lift, lower, push, pull, carry, move, hold or restrain objects or people. To help us to live well, we need to be able to approach our work in a way which will minimise manual handling tasks and related injuries.

These sessions can be tailored to target specific tasks which are undertaken regularly in your workplace and will provide you with safer options and handy hints to help protect your body from harm – at work and at home.

Duration 2.5 hours


Working at HeightsWhen is it too high to work? If you have to work more than two metres from the ground or two metres from the edge, then this training is for you. Participants will learn a sound understanding of how to select the right equipment, set it up and work safely at heights.

The course is structured around the height safety regulations, Australian standards and Code of Practice. Participants will use Risk Assessment procedures and the Permit to Work at Heights systems.



Staff Health and Wellbeing ProgramThe courses listed in this section are designed to provide staff and volunteers with the skills, knowledge and abilities to maintain and improve their health and wellbeing.

Staff Health and Wellbeing Program – Get Up and Go

Central to the philosophy underpinning the City’s health and wellbeing framework and program, is the principle that employees take responsibility for their own health and wellbeing.

The City commits to providing access to opportunities and support to assist employees to become more self aware and to adopt healthier behaviours to enhance prevention and protection against health risk factors evident in our workforce.

Activities are grouped under the following headings but not limited to; and will involve participation and promotion of various national health days/months such as Ride and Walk to Work and MOvember:• Physical Activity• Nutrition• Mental Health• Financial Health

Activities will be promoted through staff email, The Insider and other methods.

Health AssessmentsAnnual Health assessments are just one of the staff benefits the City provides for their staff. These health assessments are free, convenient and confidential and are offered conveniently in the workplace by a trained professional from Bendigo Community Health Services. By participating in these checks, you will learn more about your risk of heart disease and Type 2 diabetes, as well as looking at factors impacting your personal health such as diet, exercise, smoking and alcohol consumption.

Each check takes about 30 minutes, with feedback and advice provided immediately based on results.

S t a f f H e a l t h a n d We l l b e i n g P r o g r a m

Duration ½ hour

Schedule Annually


Mental Health First Aid TrainingFirst Aid is the help given to an injured person before medical treatment can be obtained. Mental Health First Aid is the help given to someone developing a mental health problem or in a mental health crisis. The first aid is given until appropriate professional treatment is received or until the crisis resolves.

This course covers how to help adults in any of the following crisis situations:• Suicidal thoughts and behaviours• Non-suicidal self injury• Panic attacks• Traumatic events• Severe psychotic states• Severe effects from alcohol and other drug misuse• Aggressive Behaviours

Duration 12 hours over 2 days

Schedule Annually


S t a f f H e a l t h a n d We l l b e i n g P r o g r a m

VaccinationsThe City offers flu vaccinations to staff on an annual basis. Further details will be issued closer to the vaccination period.

Duration ½ hour

Schedule Annually

Target Audience Available to all staff

Mental Health First Aid Training helps with the following mental health problems before a crisis develops:• Depression• Anxiety• Psychosis• Substance Misuse

Specialised Training

Unit Specific TrainingWhilst this guide and the Corporate Learning Calendar endeavour to cover the training and development needs across the organisation, it is recognised that some units have specific technical training needs. If the course you are looking for is not listed earlier in this booklet, speak to your people manager or contact the training coordinator in your area.

Training by DesignOften an event will draw attention to the potential need for specialised training. If this situation arises, please contact the Organisation Development team to book a training consultation.

A consultation will help you to validate the need for training by asking:• What is the problem?• Is it worth solving?• Is training the answer?

The success of specialised training requires an assessment of the validity of the training need; its audience; required content; timing and location; procurement of appropriate high quality providers; course outline; delivery; and feedback.

Delivery of courses is only 10 per cent to 20 per cent of the time involved in analysing, designing, developing, implementing (delivery)and evaluating training but delivery and evaluations can be improved by investing in the analysis, design and development up front.

S p e c i a l i s e d Tr a i n i n g

Step #

Process Task Estimated Time

1 Analysis Analysis of the why, who, what, when, where and how of the training

20-40%

2 Design Preparing request for quote/tender and proposed contract documentation

20-40%

3 Development Appointment of trainer and discussion about course content, finalization of the venue, schedule and attendees

20-40%

4 Implementation Delivery of training 10-20%

5 Evaluation Gather feedback from participants and client about course delivery and consultation process

10-20%

If training is not the answer, an Organisation Development adviser can help you consider other possible solutions such as:• Coaching• Performance Management• Reward and Recognition• Secondments• Job Swaps• Shadowing• Apprentices / Trainees• Work Experience

An outline of the process is set out below:

IndexAnaphylaxis ................................ 43Asbestos ..................................... 40Booking Training and Development ................................ 6Business Case............................ 26Business Intelligence .................. 20Career Management................... 27Code Of Conduct .......................... 8Computers .................................. 13Confined Spaces ........................ 41Conquest .................................... 12Construction Induction ................ 41Contracts .................................... 18Council Plan ............................... 12CPR ............................................ 45Customer Service ............... 8, 9, 17Difficult Customers ..................... 27Document Control....................... 21ECM (Electronic Content Management) ............................. 21Email........................................... 26ESS (Employee Self Service) ..... 21Excel ........................................... 14Exponare .................................... 13Fire Extinguisher......................... 42First Aid........................... 39, 43, 48Fraud .......................................... 34Health ............................. 42, 43, 48Incident Reporting ...................... 43Induction ....................................... 8Intranet ....................................... 28Job Safety................................... 40Manual Handling......................... 46Meetings ..................................... 29

Microsoft Office ........................... 14Minute Manager.......................... 21Minute Taking ............................. 29Outlook ....................................... 15Pathway ...................................... 17People Managers ............11, 31, 33Planning...................................... 12Powerpoint.................................. 15Procurement ........................... 8, 19Project Management ............ 25, 28Publisher..................................... 16Purchase Orders ........................ 22Purchasing.................................. 18Risk Assessment .................. 44, 46Risk Management....................9, 11Safety ............................... 8, 42, 44Selecting For Success ................ 38Sharps ........................................ 44Specialised Training ................... 50Sustainability ................................ 8Technology One.......................... 20Tender......................................... 19Tendering .................................... 18Tenders ....................................... 18Time Management ...................... 30Traffic Management .................... 44Vaccinations ............................... 49Warden ....................................... 45Web ............................................ 23Word ........................................... 16Working at Heights ..................... 46Workplace Behaviours ................ 10

My Training Plan

Produced by the People and Performance Unit for the City of Greater Bendigo staff and volunteers.

November 2012

Contact Details:T: (03) 5434 6335F: (03) 5434 6250

E: [email protected]

Address:Ground Floor, 48 Mundy Street, Bendigo

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