cornwall voluntary sector forum new service ideas
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Cornwall voluntary sector forum new service ideas. Lef a’n Rann Vodhek. Aims of Three Proposed New Services. Provide and co-ordinate additional support to improve performance and delivery within the sector Enhance communications and sharing of good practice and information within the sector - PowerPoint PPT PresentationTRANSCRIPT
CORNWALL VOLUNTARY
SECTOR FORUM
NEW SERVICE IDEAS
Lef a’n Rann Vodhek
Aims of Three Proposed New Services
Provide and co-ordinate additional support to improve performance and delivery within the sector
Enhance communications and sharing of good practice and information within the sector
Establish new, and improve existing, partnership working arrangements
Charity Rescue Team
Typical Problems – financial difficulties; lack of volunteers (trustee body or otherwise); inappropriate governing documents and working practices; mission drift; meeting legislative requirements; isolation and poor communications, lack of information.
Network of expert advisers (governance, finance, volunteering; marketing etc.)
Range of relevant on-line information sheets
Single point of contact to access service
Ideas Factory
Promote “offer” of promotional platform widely via existing communication channels
Bank of expert advisers to help develop ideas and produce toolkit (process)
Endorsement and promotion of ideas through VCS Commissioning Board, LEP, CVS Infrastructure Organisations
Promotion of new services via VSF, VCS, CC communication channels
Single point of contact to access service
User Assurance Service
Aim to enhance user experience and improve VCS organisation’s services to them
Provide support to check governance arrangements, organisational aims, resources and understand user’s needs
Provide support to research user base (e.g. SurveyMonkey questionnaires, workshops, telephone, as appropriate)
Provide feedback and help with implementing new/enhanced services
Single point of contact to access service
Available Resources
Money – may need to initially operate within existing budget constraints but explore new funding options and assess future sustainability
Human expertise within CVS Infrastructure Organisations, Cornwall Council and other bodies
Communications – VSF and partner newsletters, websites, social media
Existing VCS and CC Networks, VCS Commissioning Board
In Summary
New services are designed to: Strengthen links and working arrangements
between Public Sector and VCS (may be a role for the private sector as well e.g. legal or business advice)
Identify and promote best practice Help groups identify and respond to user needs Helps groups adapt to change and identify new
opportunities Increase resilience and sustainability of CVS
organisations Enable assessment of whether demand could
make them financially sustainable