Corey M. BenishChief Information Officer

The Goal and Our Mission

Implement a solution that:Is commercially proven

Gives franchisees better visibility and ownership

Provides implementation, software, and billing support

Creates a platform for integration

Has all required features as agreed to by Corporate and FAC-TECH

Follows a proven implementation process to ensure rollout success

Usable

Reliable

Scalable

Secure

Why conduct a pilot?Make an informed decision for a single system

Operate the systems side-by-side to evaluate objective and subjective items such as:

System usability (front office, back office, and owners perspectives)

Training processes

Data conversion processes

Draft performance

Vendor support

Harvest all input and learnings from pilot to apply to final development and migration plans

Pilot Clubs Participating

Franchise Owner ABC “DataTrak” Pilot Club Jonas “Compete” Pilot Club

Stan DeMartinis (G0009)

0839 - Conyers, GA0983 – Stonebridge, GA (PS)

0544 – Revere, MA

James Innocenti (G0004)

0032 – White Plains, NY 0040 – Nanuet, NY

Chris Klebba (G0058)

0806 - Michigan City, IN0917 – Portage, MI (PS)

0137 - Waterford, MI

Rick Kueber (G0005)

0651 – Elizabethtown, KY 0851 - Bowling Green, KY

Dexter Lanigan (G0031)

0540 - Inglewood, CA 0673 - Huntington Park, CA

Kyle Nagel (G0006)

0367 - San Antonio (SE Military), TX 0502 – San Antonio (Portranco), TX0979 – Rancho Cordova, CA (PS)

Toni Rufo (G0008)

0376 - Fishtown, PA 0236 - South Philly, PA

Notes:PS = Pre-Sale club

Expectations of Pilot Participants

Support the final decision – all speaking with one voice

Provide open-minded, qualitative and quantitative fact-based feedback through forms, surveys, etc.

Name a dedicated project manager to represent your team who will participate in daily calls

Provide a recommendation for vendor selection and other rollout input in a decision-making process led by the FAC-TECH

Be prepared to work hard

New Clubs

New clubs entering presale after end of month will be contacted for placement on either ABC or Jonas

Fact sheet detailing the system, transactions, costs, configuration options and implementation plan will be provided to all new clubs by PFHQ

Vendors will provide training, hardware and manage overall implementation for each club with assistance from Franchise Support

Rules of Engagement

Vendors need to do what they do best – convert, verify data, and train users on the new system

Approaches will be different, but we are working to minimize any controllable differences

Business decisions/brand decisions are made by PF resources, not vendors (a list of items for configuration at the club manager’s discretion is in progress)

Rules of Engagement

Owner/Project Managers need to ensure their staff members will:

Stick to PF brand excellence standards and principles

Test out both systems’ suitability for broad usage

Be responsible to identify and escalate issues or decisions to ensure:

System limitations/enhancement requests are captured

Process decisions are made/raised/escalated

Recommendations on how to use new features are detailed

Treat each vendor respectfully, knowing that each vendor deserves a fair chance to win our business

POS Pilot Timeline - Tentative

9/29 1/15

10/20 - 11/5Onsite Training

10/3 - 10/17Discovery and Data Analysis

11/6Pilot Group 2

Go Live11/9

Mbr DocsLoaded

10/30MPOS 2.0

Live10/3RCS Data Available

10/20HW

Set Up

10/15Mock Draft

Analysis

10/7Kickoff

1/15POS Decision

11/10 - 1/12Pilot Feedback and

Selection Criteria Evaluation

11/17Nov Draft

12/17Dec Draft

Possible Migration Timeline

Migration Assumptions:

Legal agreements are ready

Vendors prove ability to scale

January “blackout” for migrations

RCS Termination Agreement in place

No change in RCS environment stability

One Team, Corporate + FAC Tech

PF Corporate and the FAC-TECH are working together

All have aligned interests to utilize industry best practices:

Share all information timely

Collect, analyze and share all information on pilot results

Work together to find common ground on all matters that effect outcomes

Always be respectful of each other views

Focus on a factual, all inclusive, orderly decision process

Work together to ensure the new system meets all reasonable and disclosed franchisee requirements 

Work together to plan and manage a successful system wide rollout 

Overall Exit Criteria

Vendor Scoring Matrix will provide a weighted assessment of each vendor:

Functionality – Ability to meet the defined requirementsTechnical – Ability to meet our minimum requirements for security, scalability, and availability per the system requirementsTrainingSupportEconomics – Cost of solutionCulture – Vendor affinity with PF values/strategic fitReadiness to start a controlled, successful migration

Security

Building Robust Security

1 - Educate

2 - Define

3 - Implement

4 – Test & Fix

5 – Re-Evaluate

Operations

Technology

Security must be mandatory, based on standards, and verified

2015 Security Focus

Key areas of focus:Raise awareness and educate around securityAssess the current state of security across the organization – technically and via social engineeringDevelop targeted responses based on learningsIncrease visibility and confidence across the system on required compliance

RCS/Visionary

Maas Global

ABC Financial

Jonas Fitness

PFHQ (external, internal, social)

Club Baseline Assessment

Actions you can take

Be aware – educate yourself and your team on security risk

Ensure your policies and procedures are well defined and encourage compliance. Make sure you obtain security and legal expertise to review your policies and procedures.

Make sure you’re following your policies and procedures, and periodically review them to ensure ongoing compliance

Actions you can take

Passwords: Strong, Not Shared, and Changed Often

Firewalls: Standardized, Implemented, and Monitored

Ensure sensitive data, including physical paperwork and computers, is stored in a separately locked location and properly destroyed when no longer needed

PCI Compliance: Sign up to make sure you’ve got a complete program

Thank you!