copyright of jbm group. duplication prohibited.1jan 2011 ! namaskar !

Copyright of JBM Group. Duplication Prohibited. 1Jan 2011

! namaskar !


Making India a Globally Competitive Manufacturing Hub through Total Quality ExcellenceArvind K Shukla

Executive Vice President & Head Business Group – IV, JBM Group

[email protected]+91 9999913074


Expanding leadership in our business through people, keeping pace with

market trends and technology.

Our Vision


Key Facts & Figures

33 Manufacturing Sites

Employees : 15,000+

Turnover: 4500 Cr.

Headquarter: New Delhi

Founded: 1983


Diversification

LPG Cylinders

Small Sheet Metal

Components

Welded Assemblies

Dies, Jigs,

Fixtures

Large SheetMetal

Components

SkinPanels

Exhaust Systems

IntegratedWeldedModules

Steel Processing

Tubes

Tailor Welded Blanks

Special Purpose Vehicles

SolidWasteMgmt.

Education

1983 1985 1989 1990 1994 1996 1997 1998 2002 2005 2006 2007 2009 2010

Engg Services


EuropeArcelor Tailored BlankDassault SystemesMA (Magnetto)

ThailandThai Summit AutoOgihara

IndiaAshok LeylandMaruti SuzukiSandhar Technologies

JapanDaiwa ExcelFutabaHamamatsu PipeJFEMetal OneNisshinOkamotoSumitomoYorozu

South AmericaFanalca

Our Alliances

North AmericaMSC Software


The underlining business philosophy of the JBM Group has been to expand its reach. This is demonstrated by the following:

Plants Located across the countryCatering to wide Industry segmentsWide Customer baseOfferings of Products & Services

Our Reach


Our Locations

Gurgaon

Chennai

33 Plants spread across 14 locations

HaridwarPantnagar

Hosur

NashikPune

Bangalore

Sanand

Kosi

Indore

FaridabadGreater Noida

Head OfficeCurrent LocationsUpcoming Locations

Delhi

Aurangabad

Nalagarh


Industry Segments


Customer Base


Exports / International Business

South AfricaGeneral MotorsRenault

South AfricaGeneral MotorsRenault

North AmericaJudricksDelphi

North AmericaJudricksDelphi

Europe Volvo BusHusqvarnaJCBTerexIngersoll Rand

Europe Volvo BusHusqvarnaJCBTerexIngersoll Rand

AsiaAl Shirawi

AsiaAl Shirawi


Food for thought

"Without changing our patterns of thought,

we will not be able to solve the problems that we created with our current patterns of thought.“

~ Albert Einstein


The Old Way

The Secret to Success?

Andrew

Carnegie

The New Way

W. Edward Deming

Total Quality Excellence

“Watch the Quality (Right First Time)

and the profits will take care of

themselves.”

“Watch the costs and the profits will

take care ofthemselves.”


‘Total Quality Excellence’ for Competitive edge – The JBM way


Winning Organisation for the New EconomyDifferent levels of knowledge management

Learning Learning

OrganisationOrganisation

Every Body isEvery Body is

LearningLearning

Coaching Coaching



LearningLearning

Teaching andTeaching and

being taughtbeing taught

Coaching andCoaching and

being Coachedbeing Coached

KNOWLEDGE MANAGEMENT( Both Explicit and Tacit )

RESULTS( Sustained Growth and Value Creation )

Teaching Teaching



LearningLearning

Teaching and Teaching and

being taught being taught

TypicalTypical


Every Body is Every Body is busy; Firefighting busy; Firefighting in routinein routine


Winning Organisation for the New Economy NEEDS

• Leaders Who can set example &

demonstrate• Change Agents Who have the conviction to state

the facts based on data even if the consequences are associated with unpleasantness.


“Perfection is not Attainable.

But if we Chase Perfection we can catch Excellence”


PERFECT ULTIMATE•Right-First Time•Right-On Time•Both every time•By every one• In every job• In every activity•Without

inspection


“To improve is to change ;

To be perfect is to change often ”


1.Delight your

Customers with

Speed and Quality

Pro

cess

Flo

w

VOC

Data & Facts

ImproveProcess

Qu

alit

y

Def

ects

& V

aria

tio

n

Team work

VisionMissionValuesGoals

Sp

eed


2.Improve your process by eliminating variation, improve

process flow and speed

by eliminating / reducing 3MUs in the process.P

roce

ss F

low

VOC

Data & Facts

ImproveProcess

Qu

alit

y

Def

ects

& V

aria

tio

n

Team work


Sp

eed


3. Engage Teams through taking Responsibility and Accountability for Quality, Speed, Cost Effectiveness, and People (Safety & Morale)

Pro

cess

Flo

w

VOC

Data & Facts

ImproveProcess

Qu

alit

y

Def

ects

& V

aria

tio

n

Team work


Sp

eed


4.Decisions based on authentic Data and Facts

Pro

cess

Flo

w

VOC

Data & Facts

ImproveProcess

Qu

alit

y

Def

ects

& V

aria

tio

n

Team work


Sp

eed


5.Purpose driven organisation Living Vision, Mission, Values and Goals

Pro

cess

Flo

w

VOC

Data & Facts

ImproveProcess

Qu

alit

y

Def

ects

& V

aria

tio

n

Team work


Sp

eed


Total Quality Excellence

LEANPURSUIT OF SIMPLICITY,EFFICIENCY

FOCUS

SIX SIGMAPURSUIT OF PERFECTION,

EFFECTIVENESS FOCUS

ISO 9001, ISO/TS 16949, ISO 14001, OHSAS 18001

Culture of

Continuous Improvement


Lean Six Sigma is

20% Technical and

80% Behaivioral


Getting a Right Cultural foot

• Delay roll-out of Lean Six Sigma until, enough, right people are ready to PULL trainings, PUSH will not deliver results

• Until we know which employees and teams are most willing and able to embrace the initiative and lead peers

• Reward those so identified (with appropriate motivation for that individual)


Culture

•Culture can only be grown; it can never be manufactured. Culture for an organisation is like personality for a person.

• It can not be copied or transplanted. It can only be developed over time.


Kaizen Culture: in which everyone can freely admit & expose these problems

• If you can not expose Problems & Wastes you can not improve


Kaizen (Lean) at JBM

Human Human DevelopmDevelopm

entent

3 Mu (NVA)

Elimination

Problem Solving

Individual Or Small Group




‘Total Quality Excellence’ for Competitive edge – The JBM way Improve Customer

Experience Improve Quality Reduce Lead time Reduce Total Cost


Deliver Exact things At Exact time In Exact amount At Exact place Every time

‘Total Quality Excellence’ forCompetitive edge – The JBM way


Total Quality Excellence for Competitive edge – The JBM way


Ten ‘Total Quality Excellence’ Principles – The JBM way

1. The safety and well-being of our employees, customers & suppliers is number 1.

2. We must strive everyday to improve the quality of our products, services and processes.

3. We must continually work toward exceeding our customer, supplier, community, employee and stakeholder needs & expectations.



4. Employ lean concepts and kaizen events to regularly remove waste from our processes and drive results.

5. Create a continuous learning organization by teaching and then apply that learning immediately; learn a little, do a little.

6. Develop employees to their fullest potential; teach them urgency, accountability and humility; have them mentor others.



7. Practice fact-based decision making; always go to the process and observe before proceeding. React based on statistically relevant data.

8. Measure only what is truly important; recognize and reward team achievement.

9. Use the principle of pull to drive demand from upstream processes to prevent both pushing and overproduction


10. Develop supplier, contractor and customer partnerships and work together to continually improve the supply chain’s quality and responsiveness



Questions? Comments?

Thank you for your time

copyright of jbm group. duplication prohibited.1jan 2011 ! namaskar !

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