CONTINOUS QUALITY IMPROVEMENT

ANDARA MAURISSA (5410420039)ADVISOR :

Assist. Prof. Dr. Nongnut Boonyoung, RN, PhD

Definition CQICQI is an analytical decision making tool which allows to see a process working and predictably.

A system that seeks to improve the provision of services with an emphasis on future results.

Dr. Walter Shewart

History CQICQI was laid by Dr. Walter Shewart ,

working in the Bell Telephone laboratories in 1920 conducting research on methods to improve quality and lower cost.

He developed the concept control with regard to variation, and came up with CQI Chart which provide a simple way to determine if the process is in control or not.

History CQIDr. W. Edward Deming built upon

Shewart’s work and took the concepts to

Japan industry.Dr. Deming is famous throughout

Japan as a “God of quality” .Now, CQI is used in manufacturing

facilities around the world.CQI is rapidly becoming in

healthcare and other services industries as well.

The encounter began a long collaboration between Shewhart and Deming that involved work on productivity during World War II and Deming's championing of Shewhart's ideas in Japan from 1950 on wards. Deming developed some of Shewhart's methodological proposals around scientific inference and named his synthesis the Shewhart cycle (also know as the PDSA cycle PDCA cycle and Deming Cycle).

Step using CQIProper CQI starts with planning and data collection

Be sure to “PLAN” (make sure the plan is correct)

The key to any process improvement program is the PDSA cycle described by

“WALTER SHEWART”

PLAN

STUDY

ACT DO

PLANCollect data and establish a baseline.

Identify the problem and possible causes (5 W, 1 H)

Identify problem solvingThe QC tools can help organizations identify problems and possible causes also prioritize corrective action.

DOMake changes designed to correct or improve the situation

Scheduling time for implementation.

Resource allocation for planning.

STUDYStudy the effect of these changes on

situation.Collect data on the new process and

compare to the baseline.Control chart can show effect of

changes on process over time.Evaluate the result and try

something different.Check for new information.

ACTIf result is successful work on further improvement the next priority problem.

If outcomes is not yet successful, change other the way process or identify different causes for the problem.

The step include Discovery, Analysis, prioritization,

Clarification, and Charting. REMEMBER !!!!!

Quality is a CYCLE of continuous improvement not only PDCA, but the people with high quality, high commitment to quality and keep continuity of self – development.

Specific CQI tools Check SheetCause and Effect DiagramFlow ChartPareto ChartScatter DiagramProbability PlotHistogram Control ChartBrainstorming

THANK YOU