consumer tech trends and their impact on enterprise hcm software

CONSUMER TECH TRENDS AND THEIR IMPACT ON ENTERPRISE HCM SOFTWARE IT’S ALL ABOUT BRAND CONCLUSION OBSTACLES SETTING UP CONTEXT AND THAT’S A GOOD THING. WHY? Employers expect accessibility (mobile cloud availability & up-to-date info). Employees expect out-of-the-gate usability. All of this is driving changes in the way enterprise technology is being built, how it’s branded internally within companies, and how it’s implemented. Risk vs. Reward In the past: HR technology was dictated by only a few users in HR and IT. HR technology is dictated by everyone in an organization. Branding is more important than ever. And you need to have a great brand. What issues can come up during an HR technology implementation in this consumerified world? You wanna be successful? Of course you do. Here are the 3 things you need to do to address the consumerification of HR technology head on: Internal employees who love your product will be heavy users and can influence others. 54% of leaders believe social business will be important to the corporate world, with that number growing to 68% in the next two years. The Executive's Role in Social Business. MIT Sloan Management Review. 2013. In short: Consumer tech is making HR technology better That’s the percentage of fans who will recommend you on social media. 85% That’s the difference in overall satisfaction levels between fans and non-fans. 13% That’s the percentage of non-fans who will recommend you on social media. 60% Just as technology is getting a consumer face, so must our efforts to effectively promote and roll out new technologies across large enterprises. WHAT CAN YOU DO? RECRUIT CHAMPIONS Provide resources, attention, and intellectual curiosity to early-stage technology implementations. American LaFrance was forced to undergo Chapter 11 bankruptcy after a bad ERP implementation caused severe operational disruptions. Baseline PROMOTE BEST PRACTICES Reward efforts and actions that lead to increased adoption across the enterprise. "Purchasing and licensing have little to do with whether a technology will be used." Craig Roth, Gartner REWARD BEHAVIORS PLENTY! ISSUE People are slow to adopt ISSUE There’s spotty adoption ISSUE Your rollout is losing velocity SOLUTION Lean on your champions SOLUTION Promote and roll back out to groups using it the least SOLUTION Add new rewards and increase social pressure RISK Employee users are constantly frustrated and angry, becoming the ultimate reason your tech eventually disappears for another solution. REWARD Employee users can't imagine their life without your technology and become the biggest advocates for keeping your technology in place or expanding its use. Want to learn more about how to address all of the challenges HCM technology providers are facing in the market? “THE FUTURE OF HCM: 7 TRENDS THAT EVERY HCM PROVIDER NEEDS TO KNOW” DOWNLOAD OUR WHITE PAPER

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One of the biggest trends from our white paper “The Future of HCM: 7 Trends That Every HCM Provider Needs to Know” centered on the consumerification of HR technology. As the number of users of HR technology increase from a handful to entire organizations, changes need to be made to the way software is built and deployed throughout the organization. This infographic tells the story of: 1. How consumer trends came to impact HR technology 2. Where HR technology is going in the era of employee-facing software 3. What HCM providers need to do in order to take advantage of this trend And if you haven’t already, download “The Future of HCM” white paper and learn about the six other trends all HCM providers should know: http://ar.gy/stateofHCM Follow the conversation on Twitter with the hashtag #HCMtrends

TRANSCRIPT

CONSUMER TECH TRENDS AND THEIR IMPACT ON

ENTERPRISE HCM SOFTWARE

IT’S ALL ABOUT BRAND

CONCLUSION

OBSTACLES

SETTING UP CONTEXT

AND THAT’S A GOOD THING.

WHY?

Employers expect accessibility

(mobile cloud availability & up-to-date info).

Employees expect out-of-the-gate usability.

All of this is driving changes in the way enterprise technology is being built, how it’s branded internally within

companies, and how it’s implemented.

Risk vs. Reward

In the past: HR technology was dictated by only a few users in HR and IT.

HR technology is dictated by everyone in an organization. Branding is more important than ever. And you need to have a great brand.

What issues can come up during an HR technology implementation in this consumerified world?

You wanna be successful? Of course you do.

Here are the 3 things you need to do to address the consumerification of HR technology head on:

Internal employees who love your product will be heavy users and can influence others.

54% of leaders believe social business will be important to the corporate world, with that number growing to 68% in the next two years. The Executive's Role in Social Business. MIT Sloan Management Review. 2013.

In short: Consumer tech is making HR technology better

That’s the percentage of fans who

will recommend you on social media.

85%

That’s the difference in overall satisfaction

levels between fans and non-fans.

13%

That’s the percentage of non-fans who

will recommend you on social media.

60%

Just as technology is getting a consumer face, so must our efforts to effectively promote and roll out new technologies across large enterprises.

WHAT CAN YOU DO?