consumer rights and responsibilites

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Back to Table of Contents pp. 370-383 Chapter 23 Consumer Rights and Responsibilites

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Why It’s Important As a consumer, you have rights about the safety and the quality of the products you buy. Along with those rights, you also have responsibilities to choose and use products wisely.

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Page 1: Consumer Rights and Responsibilites

Back to Table of Contents

pp. 370-383

Chapter 23 Consumer Rights andResponsibilites

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Introduction to Business, Consumer Rights and Responsibilities Slide 2 of 57

Why It’s ImportantWhy It’s ImportantAs a consumer, you have rights about the safety and the quality of the products you buy. Along with those rights, you also have responsibilities to choose and use products wisely.

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Introduction to Business, Consumer Rights and Responsibilities Slide 3 of 57

The Consumer Bill of Rights The Consumer Bill of Rights In 1962, President John F. Kennedy outlined what he called the Consumer Bill of Rights.

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Introduction to Business, Consumer Rights and Responsibilities Slide 4 of 57

The Consumer Bill of Rights The Consumer Bill of Rights The four basic consumer rights are:

• The right to be informed • The right to choose • The right to safety • The right to be heard

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Introduction to Business, Consumer Rights and Responsibilities Slide 5 of 57

The Consumer Bill of Rights The Consumer Bill of Rights These rights received much attention from the consumer movement, a movement to pass laws protecting consumers from unfair and unsafe business practices.

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Introduction to Business, Consumer Rights and Responsibilities Slide 6 of 57

The Consumer Bill of Rights The Consumer Bill of Rights Over the years, three more rights were added. These rights are:• The right to have problems corrected • The right to consumer education • The right to service

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Introduction to Business, Consumer Rights and Responsibilities Slide 7 of 57

The Right to Be Informed The Right to Be Informed Consumers can make wise decisions only if they have the information they need.

As a consumer, you have a right to accurate information.

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Introduction to Business, Consumer Rights and Responsibilities Slide 8 of 57

The Right to Be Informed The Right to Be Informed Businesses are required to give you certain information about their products.

Packaged foods must list all ingredients starting with what they contain the most.

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Introduction to Business, Consumer Rights and Responsibilities Slide 9 of 57

The Right to Choose The Right to Choose Consumers can choose from a wide variety of goods and services, because the United States has a market economy.

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Introduction to Business, Consumer Rights and Responsibilities Slide 10 of 57

The Right to Choose The Right to Choose When one company controls the market, it has a monopoly.

Competition means there are choices. Lack of competition hurts the consumer.

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Introduction to Business, Consumer Rights and Responsibilities Slide 11 of 57

The Right to Choose The Right to Choose The federal government has the power to keep markets competitive.

The government can use antitrust laws to stop monopolies from forming or to break them up.

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Introduction to Business, Consumer Rights and Responsibilities Slide 12 of 57

The Right to Safety The Right to Safety The legal responsibility that manufacturers have to make a safe product is called product liability.

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Introduction to Business, Consumer Rights and Responsibilities Slide 13 of 57

The Right to Safety The Right to Safety Products that might be dangerous if used improperly must have instructions for correct and safe operation.

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Introduction to Business, Consumer Rights and Responsibilities Slide 14 of 57

The Right to Be Heard The Right to Be Heard Consumers who have complaints about products or services have a right to be heard.

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Introduction to Business, Consumer Rights and Responsibilities Slide 15 of 57

The Right to Be Heard The Right to Be Heard If you’re not happy, businesses generally want to hear about it so they can fix the problem and keep you as a customer.

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Introduction to Business, Consumer Rights and Responsibilities Slide 16 of 57

The Right to Be Heard The Right to Be Heard Bait and switch consists of advertising an item at a low price to lure you into the store. Once you’re there, the salespeople tell you they’re out of the item and try to get you to switch to a more expensive item.

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Introduction to Business, Consumer Rights and Responsibilities Slide 17 of 57

The Right to Be Heard The Right to Be Heard There are a number of laws to protect consumers from fraud, or deliberately misleading business practices.

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Introduction to Business, Consumer Rights and Responsibilities Slide 18 of 57

The Right to Be Heard The Right to Be Heard You can turn to various government or consumer organizations for help if you have a problem.

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Introduction to Business, Consumer Rights and Responsibilities Slide 19 of 57

The Right to Have The Right to Have Problems Corrected Problems Corrected

Usually if you take a defective item back to the store with your receipt, the business will replace the item or refund your money.

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Introduction to Business, Consumer Rights and Responsibilities Slide 20 of 57

The Right to Have The Right to Have Problems Corrected Problems Corrected

If a business refuses to correct a problem, you can write to the manufacturer to find out how to get the problem resolved.

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Introduction to Business, Consumer Rights and Responsibilities Slide 21 of 57

The Right to ConsumerThe Right to ConsumerEducation Education

Consumers have the right to learn how a market system works.

When you decide to buy an item, you should know that different stores might charge different prices.

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Introduction to Business, Consumer Rights and Responsibilities Slide 22 of 57

The Right to ConsumerThe Right to ConsumerEducation Education

Some sources of consumer education are:

• Comparison shopping• Labels and fact sheets

continued

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Introduction to Business, Consumer Rights and Responsibilities Slide 23 of 57

The Right to ConsumerThe Right to ConsumerEducation Education

• Consumer education classes• Magazines such as Consumer

Reports• Consumer organizations

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Introduction to Business, Consumer Rights and Responsibilities Slide 24 of 57

The Right to Service The Right to Service Customers have a right to be treated in a respectful and courteous manner.

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Introduction to Business, Consumer Rights and Responsibilities Slide 25 of 57

The Right to Service The Right to Service You have the right to expect fast delivery of goods or services and that they meet the standard of quality a business claims.

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Introduction to Business, Consumer Rights and Responsibilities Slide 26 of 57

The Right to Service The Right to Service You have the right to be served without discrimination on the basis of your race, gender, income, or age.

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Introduction to Business, Consumer Rights and Responsibilities Slide 27 of 57

Your Responsibilities as a Your Responsibilities as a Consumer Consumer

As a consumer, you have the responsibility to educate yourself.

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Introduction to Business, Consumer Rights and Responsibilities Slide 28 of 57

The Responsibility to Be The Responsibility to Be Informed Informed

Before making a major purchase, read Fact Sheets from the Consumer Product Safety Commission.

You can also get product information on the Internet.

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Introduction to Business, Consumer Rights and Responsibilities Slide 29 of 57

Figure23.2 HOW YOU CAN TAKE ACTION

The local newspaper runs these stories.As a consumer, what is your responsibility after reading these headlines?

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Introduction to Business, Consumer Rights and Responsibilities Slide 30 of 57

The Responsibility to The Responsibility to Choose Carefully Choose Carefully

Responsible consumers make comparisons to find the best product or service at the best price.

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Introduction to Business, Consumer Rights and Responsibilities Slide 31 of 57

Pollution Pollution The environment is threatened with all kinds of pollution, or contamination of air, water, and land.

Consumers (and producers) must do their part to cut down on pollution.

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Introduction to Business, Consumer Rights and Responsibilities Slide 32 of 57

Conserving Resources Conserving Resources Conservation is the process of preserving, protecting, and planning the management of resources.

Every consumer should be aware of the limited supplies of resources and adjust their consumption accordingly.

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Introduction to Business, Consumer Rights and Responsibilities Slide 33 of 57

Recycling Recycling Recycling involves collecting products for processing so that they can be used again.

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Introduction to Business, Consumer Rights and Responsibilities Slide 34 of 57

Recycling Recycling It’s the responsibility of all consumers to:• Reduce the use of disposable

materials• Reuse products when they can• Recycle materials to reduce waste

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Introduction to Business, Consumer Rights and Responsibilities Slide 35 of 57

The Responsibility to Use The Responsibility to Use Products Safely Products Safely

Consumers must follow the instructions given by the manufacturer for the safe use of products.

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Introduction to Business, Consumer Rights and Responsibilities Slide 36 of 57

The Responsibility to Use The Responsibility to Use Products Safely Products Safely

You can have safety problems if you buy products from an unreliable source.

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Introduction to Business, Consumer Rights and Responsibilities Slide 37 of 57

The Responsibility to Speak Out The Responsibility to Speak Out You have the responsibility to report unfair, unsafe, and illegal business practices.

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Introduction to Business, Consumer Rights and Responsibilities Slide 38 of 57

The Responsibility to Speak Out The Responsibility to Speak Out

You can boycott, or refuse to buy, a company’s goods or services.

You can let the company know if you don’t approve of its products or policies.

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Introduction to Business, Consumer Rights and Responsibilities Slide 39 of 57

The Responsibility to The Responsibility to Seek Remedy Seek Remedy

You have a responsibility to seek remedy for a defective product.

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Introduction to Business, Consumer Rights and Responsibilities Slide 40 of 57

The Responsibility to Learn The Responsibility to Learn Consumer Skills Consumer Skills

Some tips for making smart consumer decisions are:

• Read information on labels and packages.

continued

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Introduction to Business, Consumer Rights and Responsibilities Slide 41 of 57

The Responsibility to Learn The Responsibility to Learn Consumer Skills Consumer Skills

• Compare prices at different stores and look for sales.

• Pay attention to the media to become aware of illegal practices.

continued

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Introduction to Business, Consumer Rights and Responsibilities Slide 42 of 57

The Responsibility to Learn The Responsibility to Learn Consumer Skills Consumer Skills

• Read consumer information publications.

• Attend classes or workshops on consumer issues and problems.

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Introduction to Business, Consumer Rights and Responsibilities Slide 43 of 57

Speakout

Speakout

Speakout

Speakout

Speakout

Graphic OrganizerBeing a Responsible ConsumerBeing a Responsible ConsumerGraphic OrganizerGraphic Organizer

RESPONSIBLECONSUMERS