Eng. Goodluck Mmari

Executive Secretary

EWURA CCC1

Presentation Outline

1. Introduction,

2. An Overview of Energy Sector in

Tz,

3. Consumer Related Issues,

4. Consumer Education and

Advocacy,

5. Challenges,

6. Recommendations and Conclusion,

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1.0 IntroductionWhat is EWURA CCC?Consumer Council established under Article

30 of the EWURA Act, Cap.414. Vision: Be effective/responsive organization

in advocating for consumer rightsMission: Protect the rights of consumers and

to promote public awareness, networking,Specific functions of the Council are: (i) represent interests of consumers,

(ii)receive/disseminate information, (iii)consult with various stakeholders (iv)establish RCCs3

Overview of Energy Sector in TZ

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Institutional Set up

1 Ministry of Energy & Minerals – Policy Issues

2 Power Utility firm: TANESCO, (State owned)

3 Regulatory Authority, Energy, Water: EWURA

4 Rural Electrification Agency : REA

5 Upstream Petroleum Regulator: TPDC (State owned)

6 Competition & Fair Trade Practices: FCC

7 Standards: TBS

8 Weight and Measure: WMA

Important Legislations

1 EWURA Act, Cap. 414 of 2001

2 Fair Competition Act (FCA), No. 8 of 2003

3 Fair Competition Tribunal (Section 83 of FAC)

4 Weight and Measure Act of 1963

... Overview of Energy/Power Sector in Tanzania

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Indicators

1 Population: 45 Million

2 Energy Sources: Biomass (90%), Petroleum (8%), Electricity (1.5%), Coal & renewables (0.5%)

3 Over 80% of biomass enrgy consumed in rural areas

4 Electricity Connectivity Level : 18.4% 30%(2015)

5 Power Maximum Demand : 851 MW

6 Installed Capacity: 1,509.85 MW

7 Gen. Mix: Hydro 37%; Gas 33%; Liquid Fuels 30%

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TANESCO’s Power Losses: 24.4%

3. 0 Consumer Related Issues

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3.1

Key Issues of Consumer Interests

1 Affordable Tariff

2 High Quality of Goods, Services

3 Access to Utility Services

4 Awareness on Rights and Obligations

5 Effective complaints redress Mechanism

6 Obtain Value for Money

7 Access to Information

8 Effective Participation & representation

9 Knowledge on Regulated Industry

3.2 Typical Characteristics of Tanzanian Consumer

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3.3 Concerns of Consumers of Electricity in Tanzania

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3.4 Case Study (Mr Mwita Vs TANESCO)

Mr Mwita (Complainant) had power disconnected from his house for non payment of bills. The house was under occupation of a tenant. The Complainant settled the bills and agreed with power firm, TANESCO (respondent) not to restore power until a pre-payment meter was installed. The complainant paid for the meter installation charges.

Two years later, power was disconnected again for non payment and immediately the tenant terminated tenancy agreement. The complainant discovered that the meter was not installed hence the accumulated bills and disconnection. The complainant lodged a complaint , demanding TANESCO to:

(a) Clear the unpaid bill, (b) Pay him a rent he would have been receiving had the tenant not vacated (c) Pay Tshs 10mil. as general damage, (d) Pay for the cost of the complaint

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4.0 Consumer Education and Advocacy

Mainstream Media, Stakeholders Meetings; Workshops and Seminars Face to face in Public events Consumer Magazine

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7.0 ChallengesLow energy Security, Reliability & QualityLow coverage, penetration,lack of reading culture among citizens,Consumer protection still new concept,High tariff, yet not cost reflective.

8.0 ConclusionConsumers protection is key in attaining efficiency and sustainable growth in the energy sector.

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