consumer packaged goods confections manufacturer don’t let … · 2013-07-03 · with a handful...
TRANSCRIPT
The IT services company suggested bringing their EDI communications in-house and using Cleo LexiCom® to do that. This confectionery company was confident in the IT services company's abilities and the IT services company was confident in Cleo LexiCom. In only 2 months, they had migrated everything over to the Cleo LexiCom and VAN combined solution. Based on their past bad experience with managing EDI internally, they were thrilled, “It was a touchdown all the way around.” The IT services company's solution that included Cleo LexiCom met the time frame they needed and their EDI transactions kept running. This confectionery company saved between $200,000 and $250,000 a year by bringing EDI in-house and leaving the remainder of their transactions on the VAN. The savings are huge. According to this confectionery company there’s only one thing to say about Cleo LexiCom, “It just runs. That’s what I like about it.”
Customer Challenge
Cleo Solution
Business NeedWith a handful of retailers making up a majority of the revenue for this confectionery company, they wanted to bring some of their IT business in-house. They had done this once before and it had not gone well. This time this confectionery company knew they needed to make it a seamless experience for their most precious trading partners. They needed to reduce, not remove, all VAN charges. The stakes were high to the business. But, if this was done well, they could save significantly by moving some of their business off of the VAN while providing their trading partners the same great business relationships they were used to. It was time to talk to EDI experts and see what they would recommend. An IT services company was brought in to consult on and administer their translator. This confectionery company was anxious to see what solutions the consultants would bring to the table.
IT IssueA troubled EDI history caused consternation in trying to bring EDI in-house again. This confectionery company had around 150 trading partners and was using the Sterling VAN. Originally, when they first tried to do EDI in-house, it was done poorly. Invoices were being lost for 3 months at a time and there were a number of challenges with the internal management of the first EDI solution they tried. Their seasonal business could not withstand a 3-month delay in invoices. They knew AS2 would be the protocol of choice. EDI accounted for 20% of their data volume, but accounted for 80% of their dollars. Those biggest dollars were coming from McLane, Walmart, and Walgreens. It was time for round two and round two had to work.
Size: More Than 4,500 employees
Profile: Largest Manufacturer of Boxed Chocolates in North America
Software and Services: Cleo LexiCom & VAN
Vertical Industries: Consumer Packaged Goods: Confections Manufacturer
Country/Region: Based in North America, Sold Worldwide
Business Need: Cost Savings & Partner Management
IT Issue: Meet Protocol & EDI Requirements
Don’t Let One Bad Experience . . .Prevent You From Huge Savings. This Confectionery Company Took a Second Pass at Managing EDI and Has Never Looked Back.
Consumer Packaged Goods Confections Manufacturer
Success Snapshot
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