CONNIE WILLIAMS

45 Churchill Avenue • Somerset, NJ 08873 • (732) 296-7488 • connie.williams2015@gmail.com

QUALIFICATIONS PROFILE Bi-lingual, highly motivated, Quality Assurance Analyst committed to quality workmanship with a proven track record of achieving business goals and exceeding customer expectations in a competitive and dynamic professional environment. An effective communicator, with strong written, interpersonal and organizational skills. Strengths include analytical, problem-solving and decision-making capabilities. Consistently requested as the single point of contact to manage major business clients and escalations while supervising personnel and successfully meeting project deadlines. Cum Laude graduate of an ABA approved paralegal program.

STRENGTHS AND AREAS OF EXPERTISE

Project Lifecycle Management

Proofreading

Organization

Critical Thinking

Time Management

Research & Analysis

Content Management

Collaboration

SEO & SEM

MS Office Suite

Penchant for Detail

Problem Solving

Interpersonal Skills

Communication

Training

PROFESSIONAL EXPERIENCE

LexisNexis Martindale-Hubbell, Internet Brands - New Providence, NJ 2008 - current Web Operations Senior Quality Assurance Analyst Insure the integrity of all website components and confirm they have met client design and technical requirements as well as contractual obligations for a legal marketing and publishing solutions firm. Vet and improve website content and functionality presented in English and Spanish languages. Copyediting and proofreading of search engine optimized web content. Drive project development and website launches. Spearhead major projects through all life cycle phases from concept to completion. Define objectives, allocate resources, and maintain timelines for multiple simultaneous projects. Established the Quality Assurance proofreading team; interviewed candidates and played a key role in hiring decisions. Facilitated training and on boarding of new hires. Responsible for managing day-to-day operations of the staff, including timesheet approvals and

performance appraisals. Leveraged technical background to perform the duties of a Technical QA Analyst; responsible for analysis, definition, and execution of test efforts of multiple product releases. Develop, initiate, maintain and revise policies and procedures for quality assurance initiatives. Implement new strategies to improve communication channels among internal staff. Serves as Business Analyst to evaluate metrics and suggest process and work flow improvements. Represents the Web Operations Quality Assurance team to senior management, clients, and external consultants. Considered a highly regarded resource by internal business partners and external resources.

Primary point of contact for quality assurance of content and process analysis

Utilized paralegal training to evaluate and correct legal terminology used in custom written content

Responsible for all Spanish language website QA testing, proofreading and translations

Exceeded completion of planned deliverables by 50% on average

Uncovered critical issues with work process flow and inefficiency. Created and presented resolutions to

upper management, which were implemented, reducing turning around time by 75%

Routinely sought for highly sensitive client engagement and projects

Partner with the Senior Director of Web Operations in leading and contributing to the ongoing evolution of the current delivery and project management practices, processes and tools.

Requested by other managers to work on collaborative projects outside of the Web Operations

department

Connie Williams

H.P. Solutions – Princeton, NJ 2007 - 2008 Lead Technical Trainer

• Facilitated implementation of the federally mandated State Automated Child Welfare Information Systems (S.A.C.W.I.S) program and the New Jersey Statewide Protective Investigation Reporting and Information Tool (NJ Spirit) training program.

• Certified to teach all NJ Spirit modules/components including: Ongoing Case Management, Investigations, Resource Management, Financial Management and Supervisor.

• Trained all N.J. Spirit modules to NJ state employees from all areas of DHS (Department of Human Services), DYFS (Division of Youth & Family Services), DAG (Deputy Attorney General) office etc.

• Responsible for training Local office managers, Regional managers, Paralegals, Adoption workers, Investigators, Clerks, Caseworkers and Case managers, Super Users, Casework supervisors etc.

• Cultivated a strategic alliance between the Division of Youth and Family Services and HP Solutions. Independent Contractor – Somerset, NJ 2005 - 2007 Writing Instructor/Tutor

• Taught basic writing skills and techniques to elementary and middle school students

• Tutored other subjects including Spanish, English, History, Science and Mathematics

STRIVE Job Readiness Program – Somerset, NJ 2003 - 2005

Data Administrator

• Represented the Central Jersey STRIVE organization to grant evaluation teams, state of New Jersey Social service organizations, potential business partners, financial institutions, recruiters, enrollees, National STRIVE organizations, etc.

• Trained management and staff on new data management system.

• Professionally conducted career development workshops and one-on-one personal growth planning with Family partners.

• Prepared all weekly/monthly and interim reports regarding partner activities and benchmarks for review by the executive director, program manager, and staff. Reduced report-processing time by 50%.

• Created a systemic statistical analysis of program deliverables. Reduced manual analysis by 80%.

• Designed, developed and implemented new reporting procedures for use by staff, financial institutions, program managers and executive management.

• Created and integrated multiple database and migration processes.

• Designed and implemented a data management system custom-tailored to the Central Jersey STRIVE program and other Community Development programs. Increased data reporting accuracy by 60%.

• Provided technical support as needed in the computer lab and with staff. SOFTWARE EXPERIENCE: Microsoft Office Suite, Outlook, Visual Studio, Project, Excel, Power Point, Access, Inspyder, Siebel, At Task, Word Press, Kidsmart, Google Docs and Various Electronic Commerce translators ADDITIONAL SKILLS: Fluent in Spanish, knowledgeable in French EDUCATION: Rutgers College, Rutgers University B.A. Cittone Institute Programmer Certification Global Knowledge Project Management Certification Middlesex County College Paralegal Certificate (Cum Laude) A.B.A. Approved Pgm.

ADDITIONAL COURSEWORK Writing and Editing for the Web Essentials, Mediabistro, New York, NY Fall 2011 Copy Editing, Mediabistro, New York, NY Spring 2011 Proofreading, Mediabistro, New York, NY Winter 2010