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Director Asia Pacific Lotus Software Edward Orange Connect, Collaborate, Innovate and GROW

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Director Asia PacificLotus Software Edward Orange

Connect, Collaborate, Innovate and GROW

2

Expanding

The state of the IBM collaboration portfolio

Growing Innovating

Partnering

●Lotus Connections is the fastest growing software product in Lotus history

● WebSphere Portal sustained leader in Application Infrastructure and Middleware Software

●More Than Half of Fortune Global 100 Now Use Lotus Notes/Domino

●IBM Lotus Sametime winner of the Frost and Sullivan 2008 North American Enterprise Product of the Year

●Extensive partnerships with market leaders in mobility and business applications

●IBM has invested more than $1 billion in Linux® development

●IBM winner of the 2008 Frost and Sullivan Green Excellence Award

●Lotus Connections is the world's the first integrated social computing software for business

3

Organizations face unprecedented challenges

Difficult economic climate

● Need to lower costs while enabling people

● Increased regulatory compliance

Accelerated change

● Rapidly developing technology trends: cloud computing, SOA, mobility, Web 2.0, inexpensive storage

● Opportunities and risks appear and disappear in real time

Complex global ecosystem

● Distributed and unsynchronized people, processes, and information

● Reduced productivity and limited base for innovation

4

Building a smarter planet: Collaboration is the key to working smarter

● Connect with customers and partners to build strong relationships that drive results

● Collaborate from anywhere to become a more agile, adaptable organization

● Innovate to leverage the power of participation and generate new ideas

● Optimize the cost of enabling people

71% of CEOs plan to place greater focus on external partnerships and collaboration that extends beyond the traditional walls of the enterprise*

* Source: IBM Global CEO Study 2008; n = 1106

5

Connect to build deeper relationships for differentiation

“91% of decision makers said that customer experience would be very important or critical to their business.

However, half of them lacked a clear customer experience strategy”

“The Forrester Wave™: Customer Service Software Solutions, Q4 2008 Define The Customer Experience Before Choosing A Vendor,"

Forrester Research, October 21, 2008

● Differentiate your customer experience : protect revenue, build loyalty and create advocacy through customer communities

● Respond more quickly to market dynamics : create dialogs to understand customers more deeply and to develop more productive partnerships

6

Collaborate to improve productivity and adaptability

“...Collaboration needs grow as a result of layoffs, mergers, and deepening external partnerships (requiring new infrastructure to collaborate outside the firewall with trusted, external partners). And this happens while IT’s services shrink as a result of layoffs, a focus on streamlining operational costs, while not taking on new projects.”

"Predicting the battle over collaboration infrastructure in 2009"Gil Yehuda, Forrester, ZDNet, December 12th, 2008

● Reduce process inefficiency: enable real-time collaboration to support faster, more cost effective business processes

● Make better decisions, faster: keep people in touch with expertise and information from anywhere and through any device

7

Innovate through broad participation to capture opportunities

"Increasingly, B2B buyers are relying on social tools like discussion forums, blogs, and podcasts to make decisions.

Among telecommunications and networking buyers, for example, nearly two-thirds report that discussion forums and social networking sites were important when making a purchase decision."

"Can Enterprise Web 2.0 Survive The Recession?”,Forrester Research, January 6, 2009

● Generate value from social networks: create a stronger, more participatory business culture that fosters quick thinking and new ideas

● Uncover hidden knowledge and expand your virtual organization: use security-rich collaboration solutions that enable innovation to be driven from inside and outside the walls of your organization

8

Optimize the way people work to reduce costs

“These deployment approaches have already proven to save months of project work that used to be spent propping up on-premise server infrastructure and climbing steep technology deployment learning curves.

I&KM Research For An Economic Downturn,Forrester Research, October 29, 2008

● Reduce the cost of empowering people: pursue desktop alternatives and deploy energy and storage-efficient collaboration technology

● Develop efficient means of working: leverage smarter collaboration to avoid travel, communications, paper, and traditional office requirements.

9

People drive better business outcomes

Drive GrowthCreate Cultures of

InnovationControl Costs

Establish strong clientand partner relationships

Innovate through collective talent

Develop efficient means of working

Leverage and preserve tacit knowledge

Sense and respondto change

Process

Talent & Expertise

Information

ConnectConnect CollaborateCollaborate InnovateInnovate

Unified Communications & Collaboration

Messaging & Collaboration

Portals &Mashups

SocialSoftware

OptimizeOptimize

10

Evolving Capabilities Support the Collaboration Age ndaFor your environment, your culture, your business demands

■ TelephonyTelephony■ Email and CalendaringEmail and Calendaring■ File SharingFile Sharing

■ Instant Messaging and Presence AwarenessInstant Messaging and Presence Awareness■ Web and Video ConferencingWeb and Video Conferencing■ Web ContentWeb Content

■ Unified Communications and CollaborationUnified Communications and Collaboration■ Directories and ProfilesDirectories and Profiles■ Mobility SolutionsMobility Solutions■ PortalsPortals

■ Embedded Embedded Collaboration Collaboration and Communication and Communication

■ Social ComputingSocial Computing■ MashupsMashups

Insight & Innovations

BaselineCommunications

Realtime Communications

On DemandAccess

Collaboration optimizesbusiness outcomes●Global●Secure ●Dynamic

11

IBM Collaboration Portfolio

Ho

ste

d

On-

Pre

mis

e

Saa

S

Ap

plia

nce

Unified Commsand Collaboration

Portals and Mashups

Messaging and Collaboration Social Software

12

Smart Work – Communities in the clouds

LotusLive - linkedIn, Salesforce.com and Skype partnerships

RIM - “project ontario” joint effort to bring social software to 19M Blackberry users

SAP Alloy - the first IBM/SAP joint software product

Lotus Connections - announcing the latest version

Lotus Notes Traveler - partnerships with Verizon, Samsung and Orange

Lotus Symphony momentum - 3M downloads

WebSphere Portal - OEM deals with Ephox, Web Analytics Partnerships, and Accelerator updates

Lotus Sametime v8.5 and SUT - new release for Q3 and previews of SUT everywhere

Announcement Summary

13

Lotus Symphony: Creating and editing content

Free and Innovative

•Documents•Presentations•Spreadsheets

14

Going Mobile:The Enhanced Lotus Suite on the BlackBerry® Platform

Connections – Untethered, secure, enterprise social networking

Symphony & Quickr – Low cost, rich desktop collaboration on the road

Sametime – Anywhere, anytime, secure, real time collaboration

Domino Designer with Xpages – Mobilize Domino applications with BlackBerry® security and manageability built-in

Nagarjuna Fertilizers Nagarjuna Fertilizers and Chemicals Limitedand Chemicals Limited

15

What is “cloud computing”?

15

● Secure access anywhere

● Customer self service

● Automatically scalable to demand

● Always available

● Flexible pricing

Cloud computing is an emerging style of standardized, elastic, scalable, commodity

based IT capability delivered dynamically as a service

Smart service delivery model

16

Multiple Delivery Models

Lotus has delivery models to address customer collaboration challenges

Cloud DeliveredIBM MANAGED

On-PremiseMANAGED BY IT DEPARTMENT OR PARTNER

Benefits

● Subscription pricing● Scales to meet customer demand● Updates are applied transparently● Standard SLAs● Dedicated and multi-tenant

environments

Benefits

● Allows for

advanced

customization ● Managed by IT

department● All data resides

locally and inside

firewall

Benefits

● Easy to install and

maintain● Managed by a

customer or partner● Toolkits available

for customization● All data resides

inside firewall

Software Appliance LotusLive

17

Introducing LotusLive:Enabling Inter-enterprise Collaboration

TMTM

18

LotusLive Meetings(Sametime Unyte Meeting)Full-featured Web conferencing service includes polling, hand raising, record & playback.

LotusLive Events(Sametime Unyte Events)Internet-based event capabilities. Provides tools to create & manage webinars.

LotusLive ConnectionsAn integrated suite of Web collaboration and business networking solutions including:-

LotusLive Notes(Lotus Notes Hosted Messaging)Full-featured, dedicated hosted Email service. (rich client and browser)

LotusLive EngageAn integrated suite of Web collaboration and business networking solutions including:-

LotusLive Offerings 2009

LotusLive iNotesWeb-based Email service with personal calendar & shared contacts. Mobile sync capability

LotusLive Mobile for Blackberry

LotusLive Sametime IM

Web Conferencing Collaboration eMail

Additional Add-ons

● Files● Chat service ● Activities

● Profiles and Contacts

● On line Meetings● Files● Chat service ● Activities

● Survey Forms● Live Charts ● Profiles and Contacts

Supports 27 Languages

The information on the new products is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information on the new product is for informational purposes only and may not be incorporated into any contract. The information on the new product is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release, and timing of any features or functionality described for our products remains at our sole discretion.

● Supports G1 languages

Technical Training Lotus & WebSphere Portal Software

No Travel Training• IBM Multimedia Library for

Lotus Notes• Instructor-Led Online

Training• On “your” site Custom

Training

Courses for Key Business Needs

• Messaging & Collaboration• Portal/Mashups• Social Software• Unified Communication &

Collaboration

Conferences Technical Seminars

Gain insight into critical business issues and emerging

technologies

Local language delivery of field tested solution

best practices

Notes Dom inoSingapore, May 13

Notes Dom ino & WebSphere Portal

Tokyo, March 5-6

Lotus ConnectionsCanberra March 25-27

Lotus Sam etim eMelbourne, March 18-20

Web Content Management

Melbourne, March 11-13

WebSphere PortalSydney, March 4-6

Lotus Sam etim eSydney, Feb 25-27

Lotus ConnectionsSydney, Feb 16-18

WebSphere PortalMelbourne , Feb 16-18

Topic areasLocation

2009 WW Lotus Technical Seminar Schedule

Find Information on Classes, Conferences & Seminars

ibm.com/software/lotus/trainingWebSphere PortalDubai, November 9-11

WebSphere PortalSalzburg, October 26-28

WebSphere PortalSan Diego,October 12-15

Collaboration & PortalSingapore, August 6-7

Collaboration & PortalSao Paolo, August*

Collaboration & PortalBeijing, July 22-24

Collaboration & PortalMum bai, August 11-13

Collaboration & PortalSydney, August 25-27

Collaboration & PortalAm sterdam, June 24-26

Topic areasLocation

2009 WW Conference Schedule

20

Lotus helps YOU Build Better Outcomes

●Workforce flexibility - Enabling employee mobility

● Leveraging expertise - Finding and connecting

●Streamlining decision making - Coordinating activities

●Communicating with employees as individuals - Aggregation and personalization of content

●The right information at the right time.., in conte xt - Tailored applications for niche audiences

●Magnifying the value of content - Capturing and repackaging content

ConnectConnect CollaborateCollaborate InnovateInnovate

21

Lotus helps YOU Build Better Outcomes

●Workforce flexibility - Enabling employee mobility

● Leveraging expertise - Finding and connecting

●Streamlining decision making - Coordinating activities

●Communicating with employees as individuals - Aggregation and personalization of content

●The right information at the right time.., in conte xt - Tailored applications for niche audiences

●Magnifying the value of content - Capturing and repackaging content

ConnectConnect CollaborateCollaborate InnovateInnovate