Conflict Resolution &Anger Management

Key Terms• Conflict

• Internal Conflict• Interpersonal Conflict• Intra-group Conflict• Inter-group Conflict

• Conflict Resolution Skills• Mediation

• Peer Mediation• Adjudication

Solving ConflictPositive

ApproachesNegative

Approaches

Collaboration Negotiation Mediation Confrontatio

n Aggression

What Triggers Conflict?Difference in:

• Beliefs• Values

• Principles • Goals

• **Remember E+R=W• You can control your R!

Internal Conflict Interpersonal Conflict

Intra-Group Conflict

Inter-Group Conflict

Types of Conflict

Conflict Resolution Skills• Put yourself in someone else’s shoes

• Empathy• Having ‘staying power’ & open-mindedness

• Patience and tolerance• Express yourself in a non-threatening way

• Clear and direct messages• Come up with imaginative solutions

• Creative thinking

Conflict Resolution Skills• Try to get a firm understanding of all the

issues, not accepting things at face value, rather digging deeper

• Critical thinking• Do not be aggressive, or shy away

• Be assertive• Genuinely pay attention to what they are

saying• Active listening

Anger Management Strategies

• What do you do?• Determine the cause• Use relaxation techniques• Avoid triggering conflict/“picking a fight”• Keep your feelings in check:

Stop blaming yourself

Don’t take things

personally

Deal with your feelings

Put yourself in their shoes

Get professional

help

Make peace with the past

A Third Party ResolutionMediation

• A trained person who builds mutual respect between two parties and encourages problem solving

• *peer mediators are trained students in schools

• There are 6 problem solving steps*

Adjudication• A professional or person of

authority listens to both sides, asks both what the best solution is, and in the end the adjudicator makes the final decision

• Both parties agree to accept the adjudicators decision in advance

Peer Mediation

Establish ground rules

Hear both sides

Find out whose best interests are being served by the possible outcomes of the

conflict

Come up with 2 or 3 solutions that serve the interests of both

sides

Evaluate each option using

objective criteria

Arrive at an agreement

Cool off first!!!

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