con8289 r12 maintenance tips heisler heisler-con8289

Best Practices for Maintaining Oracle E-Business Suite 12 CON8289

David Heisler and John Khamissi

Proactive Services / Customer Support

E-Business Suite, ATG


The following is intended to outline our general product

direction. It is intended for information purposes only, and may

not be incorporated into any contract.

It is not a commitment to deliver any material, code, or

functionality, and should not be relied upon in making

purchasing decisions. The development, release, and timing of

any features or functionality described for Oracle’s products

remains at the sole discretion of Oracle.


Program Agenda

Introduction

Best Practices and Recommendations

Additional Tips and Resources

Q&A


Oracle Services

Oracle Experts Helping You

Succeed with Your Oracle Investments

Complete Support for

Oracle Hardware, Software, and Engineered

Systems

Mission Critical Support Services

for All Oracle Applications and

Technologies

Your Complete Training Source

for Oracle Hardware and

Software

Extend Your Oracle Investments to the Cloud with Value,

Choice, and Confidence

Enabling the success of your Oracle hardware and software investments


Oracle Premier Support Comprehensive Coverage

Service and Support

Quickly diagnose

and resolve issues

Expert technical support

Rapid-response field

service

Lifetime Support

Tools and Resources

Get the most of your Oracle products with

proactive services

Oracle knowledgebase

Product health checks

My Oracle Support Community

Product Innovation

Keep pace with change and capitalize on new opportunities

Updates

New releases

Tools to assist with patching and upgrades


Get Proactive Portfolio—an integral component of your Premier Support Contract

Helping you get the most value from Oracle Premier Support


Oracle Support Best Practices and Recommendations for Maintaining Oracle E-Business Suite 12


Evolution

Patching

Diagnostics

Workflow Maintenance

Upgrades

Interactions with Support

Then 10.7, 11, early 11i

Now R12, 11i (latest)


4.. 3.. 2.. 1.. Launch


Prevent Prevent known problems, help keep your Oracle software and systems healthy.


Prevent

Then Now

My Oracle Support

Patching & Maintenance Advisor (313.1)

Patch Wizard

Oracle Communities

Workflow Analyzer / Concurrent Proc

WWS ftp site Metalink

Non-centralized documentation

Manual methods for locating patches

Oracle Forums

Separate Diagnostic Scripts / CCP’s


Patching and Maintenance Advisor (313.1)

Prevent

Provides end-to-end baseline guide for patching

– End-to-end of a patching cycle

– 2 patching scenarios: Proactive & Reactive

– All corners of EBS are covered – not just apps patches

Links Oracle E-Business patching documents together

– Patch plan examples

Provides Oracle Development recommended patching guidelines

– Types of patches to target first to get current


Creates patch recommendations

– Instance specific

– Based only on Oracle recommended, urgent and critical patches.

– Can be filtered by EBS Product

Analyzes patch impact on file system

Tracks customized files and warns when a patch updates them

Downloads and merges patches

Patch Wizard Doc ID 976188.1 (can be launched via 432.1)

Patch Wizard

Prevent


Patching Communities

– Patching questions and answers.

– Search for issues with specific patches you are applying.

– Common patch application utility issues.

Patch Wizard

– Create reports, track customizations, analyze, download & merge patches

– Analyze specific one-off, product, family and rollup patches for impact.

Patching & Maintenance Advisor (313.1)

– Solidify end-to-end patching strategy

Combine Tools for Maximum Impact

Prevent


SQL script created by Proactive Services which outputs HTML report

Identifies and/or Recommends:

– Workflow system setup and configurations

– Best practices

– Workflow errors & volumes

– Aged records

Join discussions about WF Analyzer in the Core Workflow community.

Workflow Analyzer Doc ID 1369938.1 (can be launched via 432.1)

Workflow Analyzer

Prevent


Prevent


Prevent: Workflow Analyzer


SQL script created by Proactive Services which outputs HTML report

Identifies and/or Recommends:

– Concurrent Processing system setup and configurations

– Best practices

– Long Running Reports during Business hours

– Available and Applied ATG CP patches and known 1-off patches

– Purge eligible Records

– Many more helpful tips and information.

Join discussions about CP Analyzer in the Core CP community.

CP Analyzer Doc ID 1411723.1 (can be launched via 432.1)

Concurrent Processing Analyzer Prevent


Prevent


Resolve Discover capabilities and tools to help you resolve issues.


Resolve

Forums, e-mail lists

Single Metalink notes

Few & Far Between one-off scripts

Then Now

Communities, Social Media

PICs, Search Helper

Diagnostics


Resolve

Oracle Diagnostics

Self Service Resolution

– Resolves problems without the need to contact Oracle Support

Reduction in Resolution Time

– Minimizes time spent resolving issues by increasing Support’s efficiency

Problem Avoidance

– Resolves configuration and data issues that potentially cause process failure

E-Business Suite Diagnostics Overview (Doc ID 342459.1)

– Launch from 432.1


Resolve

E-Business Suite Diagnostics are organized into the following groups:

Over 400 different Oracle Diagnostics in 12.1

Setup Diagnostic tests assist in resolving product setup issues.

Activity Diagnostic tests gather information about data and configuration

relevant to a particular functionality / issue, examine that information,

provide feedback, and suggest appropriate actions.

Data Collection tests gather information relevant to a particular product /

functionality / issue.

Functional Categories typically align with the product menu structure

and include both activity and data collection tests.


Resolve

Product Information Centers (PICs)

Product specific documentation indexes

Best Practices, Tools, Knowledge

Targeted, Interactive content

Nearly 100 individual PIC documents (444.1 or launched via 432.1)


Resolve

Communities and Social Media

Oracle EBS Twitter (Oracle_EBS)

– http://twitter.com/Oracle_EBS

Oracle EBS Communities

– http://communities.oracle.com

– Search, post, discuss, follow threads (rss)

– Communities.Oracle.com

http://twitter.com/Oracle_EBS

http://communities.oracle.com/




Upgrade Leverage capabilities and tools to help guide you through the upgrade process.


Upgrade

Upgrade Guide, Release Notes, misc.

one-off docs

Gather patches from various sources

Create custom SQL scripts & manual

data comparison

Upgrade Guide in PDF format

Then Now

Upgrade Advisor (269.1)

Oracle Pre-Install Patch Report

EBS Comparison Reports

Maintenance Wizard

E-Business Suite Upgrades 11i to 12.1


Upgrade

Upgrade Advisors (269.1)

Start-to-Finish lifecycle guide for an upgrade from 11i to 12.1.3

– Includes multimedia content, blogs, links to specific communities

Consolidates all upgrade documentation

– Development and Support docs

– Steps can be marked as they are read/completed

Includes detailed upgrade information for:

– Manufacturing, Human Capitol Management and Financials


Upgrade Reports for Pre-Upgrade

Consolidated Upgrade Patch 2 (CUP2) released - Patch 16791553

Preinstall Patch Report: 1448102.1

– Contains a 5 minute overview video

– Has it’s own Community Support Thread

– Updated monthly with new patches

Seed Data Comparison Report: 1327399.1


Data Model Comparison Report: 1290886.1


https://support.oracle.com/oip/faces/secure/km/DocumentDisplay.jspx?id=1290886.1

https://support.oracle.com/oip/faces/secure/km/DocumentDisplay.jspx?id=1290886.1


Upgrade

Maintenance Wizard

Interactive HTML Upgrade Guide with additional steps added by

support for known issues and pitfalls.

Create Maintenance Wizard users, assign upgrade tasks, run

automated upgrade steps from a browser

Create custom steps for your unique environments.

Stores instance specific upgrade data

– Separate database installation

Nearly obsoletes the need for the PDF Upgrade Guide


Upgrade Advisor (269.1)

– Solidify end-to-end upgrade strategy.

Maintenance Wizard (215527.1)

– Assign and track upgrade tasks and progress.

Upgrade Community

– Questions & Answers

– Common and unique upgrade issues.

Combine Tools for Maximum Impact

Upgrade


Launch everything from 432.1

Combine strategies and tools for best results.

Break free of outdated maintenance practices.

Visit Demo Grounds / Stars Bars

Pack Lightly..


Additional Tips and Resources


Test Your Upgrade Plan!

Plan

Test

Upgrade

Test Multiple practice rounds determine correct steps and patches to ensure a successful and

smooth upgrade.

More rounds => Less Risk


Best Practices/Recommendations

Use communities to search for known issue discussions.

Use diagnostics and product analyzers to examine your system.

Use Product Information Centers and Search helpers

Stay current on tech stack patching on forms, web and database tiers.

Stay current on family pack updates and release rollup patches.

Upgrade to EBS 12.1.3 / 11.2.0.3 RDBMS

– Use patch wizard tool to compile list of critical post upgrade patches.


While You’re at Oracle OpenWorld…

Support Breakout Sessions

– Oracle Database

– Oracle E-Business Suite

– SQL Tuning

– Oracle Exadata

– Siebel CRM

– PeopleSoft

– JD Edwards

– Oracle Business Analytics

– Oracle Fusion Middleware

– Oracle Solaris

– Oracle RAC Cluster

– Oracle Communications Solutions

– Sun Server and Storage Systems

Support Stars Bar

Moscone West, Level 2

Oracle experts

Live demos

Mini-briefings

Videos

Sun 12 – 4 Wed 9 - 5

Mon 10 - 6 Thurs 9 - 1

Tues 10 - 6


TOP Recommendations Prevent issues

– Patching Communities

– Patch Wizard

– Patching & Maintenance Advisor (313.1)

Resolve issues yourself

– Diagnostics

– Product Information Centers

– Communities and Social Media

Upgrade to latest levels

– Upgrade Advisor

– Maintenance Wizard

– Upgrade Community


• Discover more about Get Proactive:

http://www.oracle.com/goto/proactivesupport

• MOS Community: http://communities.oracle.com/portal/server.pt/community/e-

business_patching/358 - EBS Patching Community

• https://communities.oracle.com/portal/server.pt/community/core_workflo

w/244 - Core Workflow Community

• https://communities.oracle.com/portal/server.pt/community/core_concurr

ent_processing/493 - Core Concurrent Processing Community

• My Oracle Support Community - Oracle E-Business Suite Pre-install

Patches Report (Doc ID 1448102.1) for R11i to R12.1 Upgrades

Q&A and Important Support Resources

http://www.oracle.com/goto/proactivesupport

http://communities.oracle.com/portal/server.pt/community/e-business_patching/358



https://communities.oracle.com/portal/server.pt/community/core_workflow/244

https://communities.oracle.com/portal/server.pt/community/core_workflow/244

https://communities.oracle.com/portal/server.pt/community/core_concurrent_processing/493

https://communities.oracle.com/portal/server.pt/community/core_concurrent_processing/493

https://communities.oracle.com/portal/server.pt/community/view_discussion_topic/216?threadid=389847










• Product Information Center (PIC):

Oracle Workflow (WF) Product Information Center (PIC)

• Concurrent Processing - Product Information Center (PIC)

• Application Technology Group (ATG) Product Information

Center (PIC)

• Upgrade/Maintenance Advisors:

Upgrade Advisor: E-Business Suite (EBS) Upgrade from

11.5.10.2 to 12.1.3

• Patching & Maintenance Advisor: E-Business Suite (EBS) 11i

and R12

• Download this Presentation:

• Presentation available on the EBS upgrade Community:

Q&A and Important Support Resources

https://mosemp.us.oracle.com/epmos/faces/OKSearch?_adf.ctrl-state=pcz079inn_109&_afrLoop=812370553162621





https://mosemp.us.oracle.com/epmos/faces/DocumentDisplay?id=1160285.1

https://mosemp.us.oracle.com/epmos/faces/DocumentDisplay?id=1160285.1





https://mosemp.us.oracle.com/epmos/faces/OKSearch?_adf.ctrl-state=pcz079inn_328




https://communities.oracle.com/portal/server.pt/community/upgrade/258


Thank you!

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