COMPLAINT LETTER

YADIRA CHACUA RAMIREZJOHAN FRANCISCO RAMIREZ ANZOLA

A Complaint letter is a request for an adjustment. In other words, it is a letter that describes about the damage; errors or mistakes happened to the delivered goods and therefore claims for compensation is known to be a complaint letter.

When would we use this type of letter?- When we are unhappy with something: -a product (something we have bought)- A service (something we have experienced- like a waitress being rude in a café).

What do we need to do in this type of letter?

State the reason why we are writing:I am writing to complain…..

Give the reasons why we are complaining, supported by evidence:- I was shocked by the rudeness of your staff. The waitress ignored me in your café on Friday while I was waiting at the counter.

EFFECTIVE COMPLAINT LETTERS SHOULD BE:Concise: Can be understood quickly.Authoritative: Are well written and professionally presentedFactual: Enable the reader to see immediately the relevant details, dates, requirements

Factual: Enable the reader to see immediately the relevant details, dates, requirements

Constructive: With positive statements, suggesting positive actions.

Friendly: With a considerate, cooperative and complimentary tone