company overview

www.netspherestrategies.com 866.881.5136

© 2011 NetSphere Strategies

1430 Branding Lane – Suite 170 Downers Grove, IL 60515

NetSphere Strategies Our Mission Statement … Growing eCommerce Revenues …

Business, Industry, Marketing, Technology Expertise

WEBSITE: www.netspherestrategies.com TOLL-FREE: 866.881.5136 EMAIL: [email protected]

WE MAKE WEBSTORES PROFITABLE …

2

“I’m struggling to figure out how to leverage business

analytics to improve sales”

WHY US?WHY US?

“We don’t have all the in-house expertise to support

our online goals?”

“I’m under budgetary pressures; our main competitor just

launched a new website and nowwe are losing business to them”

… we provide answers to the following type of questions …

“Management is disappointedin our inability to convert more visitors into buying customers”

“Our social commerce initiatives are not meeting expectations;it is my responsibility to turnthis around and I’m running

out of options”



3

Private company incorporated in 2004 near Chicago, IL

Focus on eCommerce strategies, tactics, fulfillment, analytics

Strategic partnerships – Adobe, eCatalog Services, IBM, RedHat

Committed to help lead our client’s eCommerce vision

LEADERSHIPLEADERSHIP - founders have lead Inc.500 firm multiple times

• Steve Moen/Partner – Business Strategy & Operations

• Ryan Enlow/Partner – Professional Services & Deliverables

• John Dobbins – Sales & Marketing

COMPANY OVERVIEWCOMPANY OVERVIEW



STRATEGICALLYSTRATEGICALLY we evaluate your “as-is” environment, then put together a roadmap to build out your multi-year eCommerce vision

TACTICALLYTACTICALLY we have the experienced Team to rollout your eCommerce needs from start to finish

CREDIBLE ROICREDIBLE ROI – our eCommerce clients have increased annual revenues by 60% with our leadership; sites generating million$ in sales

PRODUCT CORE COMPETENCEPRODUCT CORE COMPETENCE – experienced partner to deploy and support a complete solution including Analytics, SEO, Social Media

INDUSTRY EXPERTISEINDUSTRY EXPERTISE – understand the needs of your industry & business

GUARANTEED INVESTMENT PROTECTIONGUARANTEED INVESTMENT PROTECTION – our solution scales with you

4

OUR MESSAGEOUR MESSAGE



PLANNINGPLANNING - a profitable Webstore starts with a Complete PlanComplete Plan; ; we integrate all the moving parts - analytics, social and mobile commerce

CORE COMPETENCYCORE COMPETENCY - WebSphere Commerce experts since 1997

FULLFILLMENTFULLFILLMENT – we’re an extension not a replacement to your staff

ACCESSABILITYACCESSABILITY – 24x7 access to a variety of our skill sets and specialists

STABILITYSTABILITY – core eCommerce team together for 4+ years

TOP TEN -TOP TEN - IBM WebSphere Commerce Business Partner

GENERATE PROFITS –GENERATE PROFITS – boost AOV, conversions, online traffic, revenue

5

OUR ROLEOUR ROLE



6

Gift Card plug-in

Credit Card plug-in

Address Validation and Verification plug-in

and Shipping Calculation plug-in

Flash based conversion tools tailored to client’s products

ExampleExample – developed an online shoe configurator to allow for “built-to-order” men’s dress shoes linked to the manufacturing process to be shipped within a two week lead-time

Partner Plug-ins – ratings & reviews, multi-facet site search, dynamic recommendations, Marketplace SaaS services

OUR DIGITAL ASSETSOUR DIGITAL ASSETS

+



7

OUR SaaS PRODUCTSOUR SaaS PRODUCTS

Automate the administrative chores of managing online Automate the administrative chores of managing online transactions from multiple Marketplaces ( transactions from multiple Marketplaces ( AmazonAmazon, , BuyBuy, , NewEggNewEgg, , SearsSears ) to a Merchant’s System Of Record (“SOR”) ) to a Merchant’s System Of Record (“SOR”) like like AmazonAmazon oror StoneEdgeStoneEdge

• Inexpensive way to extend the number of online sales channels

• Proven ROI in months using your own financial metrics

• Download orders from multiple Marketplaces to SOR

• ACK orders with tracking number to originating Marketplace

• Synchronize inventory levels with all connected Marketplaces

• Automatically resolve SKU length incompatibility issues

• Utilize the time savings to build your business



“The one consistent theme that first comes to mind is the fast response to my questions and how extremely knowledgeable about the WebSphere Commerce platform NetSphere Strategies is. No matter what the problem is, they always fix it. Our initial engagement with NetSphere Strategies in August 2006 set the tone. Our first e-commerce store was completed ahead of schedule and was done right the first time – no lingering problems once it went into production.”

Pat VanderHulstPat VanderHulst - Howard Miller Clock Co.

8

CLIENT CLIENT TESTIMONIALTESTIMONIAL



ChallengeChallengeWebstore was underperforming; needed marketing and technical expertise to jumpstart revenue growth

SolutionSolutionFour+ year NetSphere Strategies partnership has delivered BenefitsBenefits

Online shoe configurator for JIT-like manufacturing

Robust marketing capabilities (target promos, cross/up-sells and client segments) to boost conversions & wallet share

9

CLIENT SUCCESS CLIENT SUCCESS STORYSTORY

BenefitsBenefitsDouble-digit growth in …

• Average order size• Overall conversion rate• Unique and monthly visitors

Triple digit growth in online sales

Without NetSphere Strategies, I would be hard pressed to admit we would be as far along with our web sales without their help – Dave Barber



10

Fortune 500 Clients

• Harley Davidson – manufacturer of motorcycles

• Hitachi – manufacturer of power plant equipment, mainframes

• Scholastic – publish of children’s books and text books

• Sears – national retailer of home appliances, tools, apparel

• T-Mobile – global service provider of wireless services

• Whirlpool – manufacturer of home appliances

ENTERPRISE CLIENTSENTERPRISE CLIENTS

IBM/Sears stated they had site performance problems and quality source development issues. The NetSphere Strategies Team was brought in to solve these problems – and we did.



11

Small-Midsized Companies

• Allen Edmonds – manufacturer high-end men’s dress shoes

• Corcraft – provider of retail goods to New York state agencies

• Fidelitone – provider of value-added logistic solutions

• Howard Miller – largest manufacturer of clocks in the U.S.

• MarineMax – largest boating retailer in the U.S.

• Neo-Image – manufacturer of candles and accessories

MIDDLE MARKET CLIENTSMIDDLE MARKET CLIENTS

Many of our customers have been long standing clients of ours for years. We have earned the right to be a “Valued Valued MemberMember” of the Corporate Team for their online business needs.



We collaborate with our clients about the following Key Performance Indicators (“KPIs”) and how they effect their online business.

Average Order Value ( personalize content->specific customer segments )

Unique Monthly Visitors ( affiliates, direct, mobile, PPC, SEO, social media )

Conversion Rates ( reviews, recommendations, multi-faceted site search )

Mobile Transactions ( new sales channel )

Online Revenues ( all of the above tactics )

We package proven conversion rate plug-in services like an online product configurator with Web/Sales Analytics software to track KPIsKPIs and use that feedback to turn your Webstore into a PROFIT CENTERPROFIT CENTER.

12

MAKE YOUR WEBSTORE A PROFIT MAKE YOUR WEBSTORE A PROFIT CENTERCENTER



OUR VALUEOUR VALUE

eCommerce expertise - we are not eCommerce expertise - we are not everything to everybody everything to everybody

We are recognized as subject matter We are recognized as subject matter experts in the eCommerce industryexperts in the eCommerce industry

Product knowledge second to noneProduct knowledge second to none

OUR PEOPLEOUR PEOPLE

All sales and technical staff are All sales and technical staff are certified for the solutions we supportcertified for the solutions we support

We have the capacity to support many We have the capacity to support many migration and development projectsmigration and development projects

Multiple skills to compliment your staffMultiple skills to compliment your staff

OUR SERVICESOUR SERVICES

Our e-Commerce engine is based on IBM WebSphere Commerce technology

We drive traffic to your Webstore using SEO, social & mobile commerce tactics

When a user lands on your site, we use analytics, recommendations and multi-faceted search to increase conversions

OUR EXPERTISEOUR EXPERTISE

Our Service Team has worked with WebSphere Commerce since 1998

We have the staff size to support your 24x7 eCommerce needs

Loyal clients have stayed with us for many years – based on the performance and results of the services we deliver

13

MAXIMIZE YOUR COMMERCE INVESTMENT MAXIMIZE YOUR COMMERCE INVESTMENT WITH …WITH …



Business Plan – MUSTMUST have a road map to guide your vision

Corporate Commitment – set realistic expectations

Start Simple – pilot project with limited scope

Understand the Technology – gain confidence

Add Capabilities – as your business requires it

Tailor made – to your business needs

You will need help – people, training, tools, experience

… NETSPHERE STRATEGIESNETSPHERE STRATEGIES … “We can help you achieve your goals”

14

ROADMAP TO SUCCESS ROADMAP TO SUCCESS ……

company overview

Documents

ecommerce clients

ecommerce strategies

netsphere strategies

online business needs

ecommerce revenues business

standing clients

online traffic

online transactions