community & stakeholder engagement for government 2017 · 2017-06-16 · community &...

Mantra on Northbourne, Canberra: 30th July – 3rd August

P: 02 8248 0200 E: [email protected] A: PO Box H264, AUSTRALIA SQUARE, NSW, 1215 w w w. k o n n e c t l e a r n i n g . c o m . a u

Dare to Kn ow

COMMUNITY & STAKEHOLDER ENGAGEMENT

FOR GOVERNMENT 2017

http://www.konnectlearning.com.au/


CONFERENCE OVERVIEW

Community & Stakeholder Engagement for Government 2017 will give you the practical skills to ensure genuine engagement with the community.You will learn how to engage non-expert stakeholders, use sampling data drive efficiency and ensure your community is appropriately represented. Hear proactive case studies from engagement leaders in Federal, State and Local Government so that you can implement effective engagement strategies quickly. No other event brings the community and stakeholder engagement industry together to discuss practical solutions and approaches to universal Government problems.

Community & Stakeholder Engagement for Government 2017

CONFIRMED SPEAKERS: Emma Perkins, Director, Media and Engagement, Australian Public Service

Commission Julianne Cowley, Assistant Secretary, Health Policy Branch, Department of

Foreign Affairs and Trade Katherine Fraser, Director, Media, Department of Defence Alisa Smith, Assistant Director Entry-Level Engagement and Strategic

Recruitment, Department of Defence Damian Carmichael, Open Government National Action Plan, The Department

of Industry, Innovation and Science Ben Creagh, Executive Manager - Communications, CSIRO Kylie Cochrane, Global Lead Communication and Stakeholder Engagement,

Aurecon Jose Robertson, Director of Audiovisual & Online Engagement, Department of

Education and Training Suzanna Beljanski, Digital Media Manager,Department of Education and Training

Andrew Grocott, Community and Stakeholder Engagement Practitioner, NSWDepartment of Planning and Environment

Sandy Sukmana, Community Liaison Team, Australian Federal Police Jason Downs, Leader for Engagement, SA Department of State Development Iain Walker, Executive Director, New Democracy Foundation Katherine Szuminska, Civil Society Representative, Australian Open

Government Partnership Interim Working Group Martin Bass, Engagement Consultant, Local Government NSW Megan Lancaster, Director, Community Engagement, Multicultural NSW Holly Love, Unit Head, Stakeholder Engagement, NSW Environmental

Protection Authority Richard Davies, Senior Team Leader Community Engagement, Office of

Environment and Heritage

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KEY BENEFITS OF ATTENDING

Implement best practice approaches to community andstakeholder engagement

Engage non-technical audiences in your department’stechnical work

Continuously improve relationships with communitiesand stakeholders

Drive community acceptance of organisational policiesand goals

Integrate engagement approaches throughout yourorganisation

Re-engage disconnected and hostile communities

AUDIENCE

This forum will bring together the decision makers and innovators in stakeholder and community engagement throughout the public sector. This event is particularly relevant for:

Heads of Media

Heads of Engagement

Heads of Communications

Directors & Assistant Directors

Heads of Community & Stakeholder Engagement

Digital & Media Managers

Rural & Remote Engagement Managers

Heads of Policy and Policy Managers

Program Managers and Officers

GROUP PACKAGES

Send 3 delegates and receive:10% off the currently advertised rate

Send 4+ delegates and receive:15% off the currently advertised rate

Send 7+ delegates and receive:20% off the currently advertised rate

CONFERENCE LOGISTICS

Venue: Mantra CanberraAddress: 84 Northbourne Avenue, Canberra ACT 2612Dates: 30th July – 3rd August 2017Start/Finish: 8:30 am – 6:00 pm

REGISTRATION AND ENQUIRIES

To register for the Community & Stakeholder Engagement for Government 2017 simply complete the registration form at the back of this brochure and send to: [email protected] or call 02 8248 0200.

Alternatively, registrations can be made online at: http://www.konnectlearning.com.au/conferences

SPONSORSHIP

Strategic sponsorship opportunities are limited. Contact the sponsorship team on 02 8248 0200 or email [email protected] to discuss sponsorship package options.

To register for Bullying & Cyber Safety in Education 2017 simply complete the registration form at the back of this brochure and send to: [email protected] or call 02 8248 0200. Alternatively, registrations can be made online at: http://www.konnectlearning.com.au/conferences

8:30 Registration, morning coffee and tea

AFTERNOON SESSION: 1:30pm

Engaging with marginalised communities How to engage with marginalised communities Integrating engagement with marginalised communities into wider

engagement strategies Thinking about engagement from the perspective of marginal

communities engagement with government as well as governmentengaging with community

Tools and techniques for engaging different stakeholders Learn different techniques for engaging with different industries:

The general community Industry and industry groups Other government agencies

The importance of effective planning to achieve successful engagement



DAY ONE: Pre-Conference Workshop, 31st July

PRACTITIONER’S WORKSHOP:AN INTRODUCTION TO BEST PRACTICE IN COMMUNITY AND STAKEHOLDER ENGAGEMENT

MORNING SESSION: 9:00am

Ensuring successful engagement Demonstrating sincere engagement Ensuring all stakeholders have a voice Stakeholder identification and mapping techniques Innovative methods of engagement

Conflict resolution through engagement Management of community and stakeholder conflict Using engagement to overcome conflict Managing conflict before it becomes entrenched Methods for overcoming already entrenched conflict

Lunch: 12:30

Introduction

This intensive pre-conference workshop will enable you to implement practical, innovative and industry best practice approaches to community and stakeholder engagement. You will learn how to improve your engagement with marginal communities, implement conflict resolution throughout the engagement process and ensure genuine, authentic engagement is achieved across your most important stakeholders.

Key learning outcomes:

Discover practical means to ensure successful short and long-term engagement

Ensure your organisation’s engagement is genuine

Learn techniques for conflict resolution through engagement

Improve your organisation’s engagement with marginal communities

Gain a greater understanding of a broad range of topics to be discussed by practitioners in conference

Martin Bass has over 20 years’ experience in stakeholder engagement, both in his capacities as a local government manager and independent consultant. Martin has developed broad skills and experience in planning, managing and rolling out innovative and effective stakeholder engagement programs. He has a sound understanding of the theoretical and practical elements of stakeholder engagement – particularly within the public sector. In his consulting role, Martin works principally with Local and State Government agencies. He designs and implements stakeholder engagement and strategic planning activities, building staff and agency capacities to manage these processes in-house.

Your Expert Facilitator:Martin Bass, Engagement Consultant, Local Government NSW

2:30 Engaging non-technical communities and stakeholders in technicalsituations

Ensuring non-technical stakeholders understand vital technicalinformation

Examples from the policy rich space dealt with in the CSIROcontext

Ensuring community and stakeholder interest in your organisationsresearch and work

Lessons in engagement for technical and non-technicaldepartments and organisations

Ben Creagh, Executive Manager Communications, CSIRO

3:20 Afternoon tea

3:40 Community and stakeholder engagement priorities and the OpenGovernment National Action Plan

An outline of the OG NAP Where Open Government has benefited communities and

government: international examples A panel discussion with members of the OG NAP Interim Working

Group

Katherine Szuminska, Civil Society Representative, AustralianOpen Government Partnership Interim Working GroupPending: Members, Open Government National Action PlanInterim Working Group

4:30 The Commonwealth Government Action Plan – Commitment 5.2:Enhancing Public Participation and Engagement

Designing and implementing a whole-of-governmentframework for public participation and stakeholder engagement An update on where the Department is up to in the process

How this will enhance policy outcomes and advance the valuesof open government

Damian Carmichael, Open Government National Action Plan, TheDepartment of Industry, Innovation and Science

5:20 Ensuring positive engagement with young Australians: lessons from theQueensland Government

A discussion of the Office of Youth’s consultation with youngpeople regarding how they are consulted for governmentprograms

Engagement techniques used during this process Project findings – ensuring best practice in youth engagement

6:10 Close of conference

DAY TWO: 1st August, 2017

THE IMPORTANCE OF ENGAGEMENT FOR GOVERNMENT



9:05 Understanding the vital role of community and stakeholderengagement in Government

Learn principles of engagement theory and practice The importance of engagement for democratic governance How to ensure enagagement programs add value to your your

Department or organisation Mitigating the reputation, influence, and other costs of poor

engagement Identifying the costs of poor engagement

Emma Perkins, Director, Media and Engagement, AustralianPublic Service Commission

9:55 Driving positive e policy outcomes by integrating engagement The context and challenges for the Australian Public Service in

community engagement A case study from the DFAT Health Policy Branch Learn why engagement is critical to program and policy How engagement helps build trust and avoid unintended

consequences

Julianne Cowley, Assistant Secretary, Health Policy Branch,Department of Foreign Affairs and Trade

10:45 Morning tea

11:00 Engaging disengaged communities Best practice methods for engaging specific disengaged

communities and stakeholders Tailoring engagement strategies to differing demographics and

stakeholder groups The benefits of this engagement and lessons for other

organisations

11:50 Building organisational capacity for community engagement Strengthening an organisation’s engagement through people,

principles and process Assessing internal capacity for external engagement Upskilling and training employees in community engagement

Richard Davies, Senior Team Leader Community Engagement, Officeof Environment and Heritage

12:40 lunch

1:40 Developing a strategic network of key influencers Developing a network of influencers to drive stakeholder

engagement initiatives How to Identify potential influencers throughout your organisation A case study from the Defence Graduate Program:

Enhancing tertiary and secondary awareness of Defence entrylevel programs in the STEM disciplines

Alisa Smith, Assistant Director Entry-LevelEngagement and Strategic Recruitment, Department of Defence

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8:30 Registration, morning coffee and tea9:00 Opening remarks from chair: Laurie Patton, Executive Director, Internet Australia, founding member of Australian Open Government Partnership Network and former CEO IAP2 Australasia

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8:30 Registration, morning coffee and tea9:00 Opening remarks from chair: Laurie Patton, Executive Director, Internet Australia, founding member of Australian Open Government Partnership Network and former CEO IAP2 Australasia

2:30 Engaging with Culturally Diverse Communities Learn methods for engagement with migrant communities A case study from Multicultural NSW How these can be applied to your Department’s and organisations

engagement

Megan Lancaster, Director, Community Engagement, MulticulturalNSW

3:20 Afternoon tea

3:40 What are the best ways to work with and build trust with outragedcommunities and stakeholders?

Understanding reasons for hostility towards governmentorganisations

Engaging outraged communities in consultation and learningprocesses

Building relationships with outraged communities to overcomeopposition

The mutual benefits of this to your organisation and stakeholders

Holly Love, Unit Head, Stakeholder Engagement, NSWEnvironmental Protection AuthorityMartin Bass, Engagement Consultant, Local Government NSW

4:30 Sharing the decision: new models which aid in building public trust An explanation of deliberative democracy: acting on public

judgement rather than public opinion The advantages of this approach A case study of the New Democracy Foundation’s 2016

Infrastructure Victoria Project The wishlist versus trade-off approach to engagement Applying 5 key principles to any form of engagement

Iain Walker, Executive Director, New Democracy Foundation

5:20 Measuring and monitoring the effectiveness of engagement A case study of the consultation and response agency and the

Nuclear Fuel Cycle Royal Commission Methods for measuring, monitoring and evaluating the

effectiveness of community and stakeholder engagement Lessons for other Departments and organisations

Jason Downs, Leader for Engagement, SA Department of StateDevelopment

6:10 End of day three

DAY THREE: 2nd August, 2017

PRIVATE SECTOR LESSONS AND SINCERE ENGAGEMENT



9:05 Lessons from Aurecon’s experience in community and stakeholderengagement

A discussion of Aurecon’s stakeholder engagement strategies A case study or various examples from Aurecon Lessons for other organisations

Kylie Cochrane, Global Lead Communication and StakeholderEngagement, Aurecon

9:55 Ensuring sincerity in engagement and measuring effectiveness How to make sure engagement is genuine

Learn techniques for measuring the effectiveness of engagement

Lessons for other organisations

Katherine Fraser, Director, Media, Department of Defence

10:45 Morning tea

11:00 Opportunities presented by the move to digital methods of engagement Enhancing your organisation’s reach in community and

stakeholder engagement through: Social media Other digital media

The benefits of digital approaches to engagement How digital engagement fits in your organisations wider

engagement How to move from traditional to digital engagement without

undermining pre-existing relationshipsJose Robertson, Director of audiovisual and online engagement,Department of Education and TrainingSuzanna Beljanski, Digital media manager, Department of Educationand Training

11:50 Using samples in engagement to make large stakeholder communitiesmanageable

Understanding large communities of stakeholders through use ofsampling and other methods

An explanation of the technicalities of this approach Understanding different tools of engagement such as:

marketing tools traditional in person engagement digital

How these tools can be used in a complementary way

Pending approval: Andrew Grocott, Community and StakeholderEngagement Practitioner, NSW Department of Planning andEnvironment

12:40 lunch

1:40 Lessons from the Australian Federal Police in building relationships inthe community

Learn how the AFP builds relationships in Australian communities A case study form the AFP focusing on its experiences and

strategies Apply lessons from the AFP to your organisation

Sandy Sukmana, Community Liaison Team,Australian Federal Police

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DAY FOUR: 3 August, 2017

8:30 Registration, morning coffee and tea

Workshop A: 9:00am-12:00pm

DRIVING A HOLISTIC APPROACH TO COMMUNITY AND STAKEHOLDER ENGAGEMENT THROUGH YOUR DEPARTMENT

Community and stakeholder engagement is a major issue for government. Successful community and stakeholder engagement has many benefits towards the achievement of organisational goals. This includes enhancing policy, improving service delivery and increasing the likelihood of long-term policy success.

This workshop will give an in-depth overview of how to integrate community and stakeholder engagement through the whole of your organisation’s work, an important aspect of the work of government Departments and organisations. Integration will be learned through:

This workshop will cover: Enhancing understanding of the importance of community and

stakeholder engagement for achievement of organisational outcomes

Learning the place of community and stakeholder engagement throughthe policy cycle and beyond

Understanding how to make community and stakeholder engagement acore focus of all relevant internal work groups

Creating coherent organisational strategies for engagement withoverlapping stakeholders

Consideration at every Departmental level and function of yourorganisation

Facilitated by:Australian Public Service Commission

Lunch: 12:30

Workshop B: 1:00pm-5:00pm

INVOLVING EVERYDAY PEOPLE IN COMPLEX DECISIONS. METHODS TO GET BEYOND SIMPLE “WISHLIST ENGAGEMENT” AND SHARE THE HARD TRADEOFF DECISION

A major issue for government Departments and Agencies in democracies is building an understanding of their complex work through presenting complicated information to non-expert audiences and stakeholders. Ensuring best practice in such presentation of information can be the difference between policy acceptance or significant opposition to policy amongst stakeholders.

This workshop will provide delegates with techniques to enhance understanding of their work amongst the community and stakeholders. This includes:

Best practice in presenting complicated information and work in plainEnglish without over-simplification to:

Enhance understanding of your work

Build coalitions of support

Enhance policy prospects and possibilities

Prevent hostility amongst stakeholders through pro-active engagement

Create a wide level of support for your organisations work

Enhance these skills amongst your entire workforce

Your Expert Facilitator:

Iain Walker, Kathy Jones and others, Executive Director, newDemocracyFoundation

Iain Walker is Executive Director of the newDemocracy Foundation in Australia. He holds a Master of Public Policy from the University of Sydney (2007) and a Bachelor of Business from UTS (1996). The work of the Foundation focuses on exploring and delivering systemic structural reform based on a role for randomly selected everyday people. It aims to “show don’t tell” by evolving the methodology through practical projects for Mayors, Ministers and Premiers.

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Attend 3 Days (please indicate pre or post conference workshops with a tick) Pre-Conference Workshop Post-Conference Workshop

$2599 $2899 $3199

Attend 4 Days $3099 $3399 $3699

PO Box H264AUSTRALIA SQUARE, NSW, 121502 8248 0200

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LOCATION & DATES: 30th July – 3rd August, Mantra on Northbourne, Canberra

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community & stakeholder engagement for government 2017 · 2017-06-16 · community &...

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