community & cultural services team staff engagement events november 2011

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Community & Cultural Services Team Staff Engagement Events November 2011

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Page 1: Community & Cultural Services Team Staff Engagement Events November 2011

Community & Cultural Services TeamStaff Engagement Events

November 2011

Page 2: Community & Cultural Services Team Staff Engagement Events November 2011

Slide 2

The vision

The Neighbourhood Services Directorate is committed to developing, delivering and commissioning high quality services that best meet the needs of Manchester residents in the most cost effective, efficient and

responsive manner.

Through effective consultation and communication, working with members and partners, we will empower Manchester residents to play an active role

in shaping their future, supporting and contributing to sustainable neighbourhoods.

Within the Directorate we are focussed on improving capacity across all services to enable an effective, comprehensive, coordinated and most

importantly localised response to issues that impact on the quality of our neighbourhoods.’

Page 3: Community & Cultural Services Team Staff Engagement Events November 2011

Slide 3

Reminder of NS Transformation

Slide 3

• Financial pressure £35m saving from £108m net budget

• 46% reduction in management, 25% reduction in staff

• Opportunity to deliver Neighbourhood Focus Strategy

• Current 23 services brought together into 3 service areas

• CCS at the heart of this transformation

Page 4: Community & Cultural Services Team Staff Engagement Events November 2011

Slide 4

• Started late in 2009 with initial work on challenges ahead and opportunity

• Early 2010 Target Operating Model agreed• September 2010 Blueprint signed off• Moved into detailed design – work has continued

and intensified• Staff Engagement undertaken throughout the

process• Due to move into transition phase November 2011

The journey we have been on

Page 5: Community & Cultural Services Team Staff Engagement Events November 2011

Slide 5

CCS Vision

Slide 5

• to create a consistent offer of community service – previously delivered by leisure, libraries and culture

• a more integrated approach to community delivery and more relevant to each neighbourhood

• tailored community hubs for the specific needs and requirements of the neighbourhood

• easily accessible and inclusive

• providing enrichment opportunities and front office access to council services

• providing access to activities, information and advice with the added potential for customer self service

• reducing dependency and therefore costs

Page 6: Community & Cultural Services Team Staff Engagement Events November 2011

Slide 6

How this will be achieved

Slide 6

• rationalising buildings with invest-to-save opportunities

• improving locations that bring together services

• combining management and staffing structures - 5 strategic regeneration areas

• removing duplication and delayering

• joining up provision between directorates - Youth and Play

• moving to an increased enabling role

• reducing spend on items that contribute the least to delivering outcomes for residents

• Making use of appropriate and new technologies

Page 7: Community & Cultural Services Team Staff Engagement Events November 2011

Benefits for Customers

• Integrated access to a range of Council services

through CCS facilities and community venues

• Proposed changes and associated efficiencies

protect the service from further cuts.

• Employees will better understand customers

requirements at a local level

• Further enables communities to have their own

identities and individuals to have a voice.

• Building on good practice and sharing experience

i.e. Friends Groups

Page 8: Community & Cultural Services Team Staff Engagement Events November 2011

Slide 8

Benefits for Staff• Developmental opportunities will be available for

staff to gain skills in new areas

• Knowledge and experience of staff will be transferred across services

• Staff within the new generic roles will have more variety within their new roles

• Broadens knowledge and expertise beyond current area of responsibility

• Flexible approach to delivery

Page 9: Community & Cultural Services Team Staff Engagement Events November 2011

SRF Areas• A key element of the

future service is the

delivery of local services

• To support this the basis

for organising services

has been defined as the

five SRF areas

• These have been further

divided into 13 localities

and the city centre.

Page 10: Community & Cultural Services Team Staff Engagement Events November 2011

• Key roles in strategic arms now in post

• Area Managers recruited for N, C and S

• Recruitment for Wythenshawe and East Area

Managers to be finalised by end November

2011

• Neighbourhood Managers recruited for all Areas

• Decisions for all phase 5 posts including the

Delivery Assistants to be communicated to staff

by mid November 2011

Recruitment Progress to date

Page 11: Community & Cultural Services Team Staff Engagement Events November 2011

Slide 11 Slide 11Neighbourhood Services

Transformation

CCS Structure

Libraries & Archives Strategic Lead

Neil MacInnes

Head of CCS Eamonn O’Rourke

Sports Strategic LeadNeil Fairlamb

Cultural Strategic Lead

Fran Toms

Area Manager(x5)

Graham Herstell, Eunice Long, Mick Regan (2x

vacancies)

Page 12: Community & Cultural Services Team Staff Engagement Events November 2011

Slide 12

Culture Strategic Structure

Slide 12

Culture Strategic Lead

Fran Toms

Cultural Ambition Lead*

Team Leader Cultural Economy

S. Elderkin

CCS Structure – Culture

Project Officer

F. Buckley

Programme Officer

B. Evans

Team Leader Cultural

PartnershipJ. Johnston

Business Support

Officer Lvl 2 (Projects)

J. Core

Business Support Lead

Lvl 1R.Chillag

G9 G9/G10

SeniorProject Manager

D. WhittingtonG10

G7 G7 G9

G5

G4

Business Support Officer

Lvl 2 (Programmes)

R. Williams G3

* Work in progress – grade to be confirmed after JE

Page 13: Community & Cultural Services Team Staff Engagement Events November 2011

Slide 13

Library, Information and Archives Structure

Key

External Funded

Generic Role

Archives + ManagerK.Bolton G9

Delivery Officer

X 4

Heritage Access

ManagerX1

P.Collins

Archive Officer2.6

S.Hobbs, A.lees

1 x vacancy

General Assistant

x0.71P.Minchella

Conservation Officer

X1N.Rayner

G6 G6

G5

G2

G7

Delivery Assistant

x8G3

Heritage Collection Manager

X1D.Govier

G7

Service DevelopmentCo-ordinator

F.Bashir

Resource AssistantX 2.5

A.Brown, V.Quigley, L.Graves

Libraries & Archives Strategic Lead

Neil MacInnes

Central Library Customer Service

ManagerD.Green G8

Neighbourhood Delivery Officersx 9.5

Neighbourhood Delivery Assistantsx 28

G3

City wide Services Manager

J. Sharp / J.McKelveyG10

CCS Structure - Libraries Strategy

G3

Service Development

OfficerL.Tempest

G7

Prison Services LibrarianJ.Stevens

G7

Library Information

OfficerD.Boyd G5

Macmillan Project

ManagerP.Doran

Community Outreach Workers

x 1.6Clare Moran1 x vacancy

Library Information Assistant

x 0.3R.Whitehead

G8

G6G3

Service DevelopmentManager

M.Clarkson / C.Pridgeon G8

Service Development Co-ordinator

x 2J.Splaine, T.Harrison

Resource Officerx 3

E.Edwards, E.Turner, E.Gent

O.5 x vacancyG5

G6

G6

G5

Facilities Officerx 3

M.Joyce, J.Power, D.Woodcock

G5

Facilities Assistant

x 7G.Bishop,

D.Chambers, J.Cowen, P.Mellor, J.Turner,

H.Walters, C.Kelly

G3

Facilities Driver

x 4P.Carroll,

P.Henstock, M.Lineham,

S.Ward

G4

Principal Facilities OfficerN.Lee

Libraries Facilities Manager

P.Thompson

G7

G9

Service Development Officer

x 2D.Middleton, D.Rawcliffe G7

Service Development Co-ordinator

x 2S.Lawson, R.Edwards

G6

Archives + ManagerK.Bolton G9

Service Development

ManagerJ.Ebbs G8

Service Development

ManagerJ.Shadbolt G8

Time to ReadCo-ordinatorJ.Mathieson G8

Engagement Officer

G5

Engagement Officer

G5

Central Library Transformation

ManagerP.Wright G9

Project Officer (IAG)

B.ShepardG6

EngagementOfficer

G5

Business Support Officer

Lv1 1 (Facilities)V.Brown G3

Service Development Officer

S.Wild / A.BassirianG7

Neighbourhood Delivery

AssistantG3

LIA: Driverx 3

G4

Page 14: Community & Cultural Services Team Staff Engagement Events November 2011

Slide 14

Sport Strategic StructureSport Strategic

LeadNeil Fairlamb

Principal Events Manager Y.Abbass

G9

Events ManagerX3

J.Williams, A.Dunn,

C.Fitzgerald

G7

Business Development Manager

X2

D.Boothroyd, J.Kendal

G8

Principal Education Manager Vacant G9

Manchester Sport & Leisure Trust

The Velodrome

Trust

Platt Lane JVC

The Forum Trust

Schools Development

ManagerA.Thompson

Volunteer Development

OfficerC.AbelG7

G6

Swim Co-ordinator

L.Rice

Swim Co-ordinatorD.Hennessey

Aquatics Instructor

X3D.Kelly,

S.Tarmsarei, L.Hadfield, F.Leighton

Swim Instructor

(Term Only)X3

I.Tarmsarei, N.BarberVacant

G4

Head of Sports Development

Lee Preston

Sports Development

ManagerP.Clarke

Sports Development

ManagerJ. Jones

Sports Development

ManagerL. Belcher

Sports Development

ManagerL.Johnson

Sports Development

ManagerN. Boothroyd

Sports Development

Officer J.Alderson

Rugby LeagueOutsourced

Sport Programmes

Sports Development OfficerX 3.5

K.Holland, L.Turner, P.Hulme, D.Ashton

DisbilityOutsourced

Sport Programme

Sports Development Officer

X 3D.Kevan,

C.Richardson, L.Kinrade

Gym & TaeOutsourced Sport

Programme

Football, Hockey & Lacross

Outsourced Sport

Programme

NetballOutsourced

Sport Programme

G10

G8 G8

G6 G6

G8 G8

G6

G8

Key

External Funded (Part or Whole)External Programme

G5 G5

G6

Sports Development

Officer(School Swim)

J.Alderson

G3

G6

CCS Structure – Sport Strategy

Head Rugby Coach X3

J.Cammiss, S.Williams, Vacant

G6

Head of Aquatic CoachingM. Rose

Swimming & Waterpolo

Outsourced Sport

Programme

Sports Development

OfficerK.WilliamsG6

G9

Business Support

Officer – Lvl 1(sport)S.Chike

G3

Business Support Officer Lvl 1

(sport)J.Smith

G3

Eastlands Estate Team

ManagerG.Crate

Assistant Estate

ManagerM.Kelly

G11

G8

Head Basketball Coach x 0.5J.CarnegieG6

Page 15: Community & Cultural Services Team Staff Engagement Events November 2011

Slide 15

Neighbourhood Structure

Area ManagerMick Regan

Neighbourhood Manager x 3D.Ludlam, D.Conroy,

H.Blagbrough / E.McCarten

Strategic Health Manager J.Herring

Health Activity Development

ManagerA.Keating

Health Systems &

Performance ManagerJ.Holmes

Health Social Marketing Manager

Health Activity Development

ManagerS.Lydon

Head Exercise Specialist

x 2R.Pilling, J.McLean

Community Development

Activator

Community Development

Activator x 3

Community Development

OfficeM.Seycell

Community Development

Activatorx 2

Engagement Officer x 2

Delivery OfficerX 6

Delivery AssistantX 18.59

G9

G7

G7

G7 G7 G7

G6 G5 G6 G5 G5

G8

G5 G5

G3

Generic Role

Central CCS Structure – (Health & Wellbeing)

Health Activity Development

ManagerA.MatthewsG7

South & Wythenshawe CCS Structure – (Recreational Open Space)

Area ManagerEunice Long

Wythenshawe Neighbourhood Manager x 3

i.Hopkinson, L.Sutton, S.West

Delivery OfficerX 6

Delivery AssistantX 16.79

G8

G5

G3

Engagement Officer

X 3

Chief WardenS.Marshall

Estate Supervisor

Estate Team Wardensx 4

D.Harrison, J.Harten, A.Lee, A.Lee

Delivery Officer

G5

G7

G7

G5

G4

G5

Delivery Assistant

G3

North CCS Structure – (Heaton Park)

Area ManagerGraham Herstall

Neighbourhood Manager x 3

L.Cunningham, G.Wightman, P.Clarke

Delivery OfficerX 7

Delivery AssistantX 18.32

G8

G5

G3

Engagement Officer

X 3G5

North City Library

ManagerT.Clive G6

General Manager

(Heaton ParkK.Warren G9

Delivery Officerx 3

Delivery Assistant

x 7

G5

G3

Engagement Officer

G5

Assistant Park Managerx 2

W.Eastwood, P.ReeceG6

Neighbourhood Manager x 3M.Goulding,

S.Downey, K.Nutall

Delivery OfficerX 9

Delivery AssistantX 17.18

G8

G5

G3

Engagement Officer

X 2G5

Area ManagerMick Regan

Youth Inclusion Manager

A.Lindsay

Youth Inclusion Officer

P.BarberG6

G9

Youth Transition Manager

Placementx 5 G8

East CCS Structure – (Youth)

External Funded

Mainstream

Key

Reach Out Placement

South Neighbourhood Manager x 3

Y.O’Malley, K.Ward, S.Moores

Delivery OfficerX 13

Delivery AssistantX 30.62

G8

G5

G3

Engagement Officer

X 4G5

Allotment ManagerK.Wilson

G7

Page 16: Community & Cultural Services Team Staff Engagement Events November 2011

Slide 16

CCS Area Structure

Slide 16

Eamonn O’Rourke

Head of Community & Cultural Services

Graham HerstellNorth Area Manager(Parks & Heaton Park

Theme)

Mick ReganCentral (& East) Area Manager

(Health & Youth Theme)

Eunice LongSouth Area (&Wyth) Manager (HR & Educ/

Volunteer Theme)

VacantEast Area Manager

VacantWythenshawe Area

Manager

Neighbourhood Manager x3

G.Wightman, L.Cunningham, P.Clarke

Neighbourhood Manager x3

D.Ludlam, D.Conroy, E.McCarten (Job Share)

Neighbourhood Manager x3

Y.O’Malley, K.Ward, S.Moores

Neighbourhood Manager x3

M.Goulding, S.Downey, K.Nutall

Neighbourhood Manager x3

I.Hopkinson, L.Sutton, S.West

Area Management

Delivery Officer x 7Engagement Officer x 3

Delivery Assistants x 18.32

Delivery Officer x 6Engagement Officer x 2

Delivery Assistants x18.59

Delivery Officer x13Engagement Officer x 4

Delivery Assistants x30.62

Delivery Officer x 9Engagement Officer x 2

Delivery Assistants x 17.18

Delivery Officer x6Engagement Officer x3

Delivery Assistants x16.79

Area management plus thematic responsibility

Page 17: Community & Cultural Services Team Staff Engagement Events November 2011

Slide 17

Timescales• Moving into transition now• Likely to last up to March 2012 with change to new

ways of working over time• Neighbourhood Managers moving into new office

arrangements • Initially these will be Mauldeth House, Hexagon

Tower, Alderman Downward House, NEM, • Various hot desking locations have been put in

place to support closer Neighbourhood working and links to Thematic delivery.

Page 18: Community & Cultural Services Team Staff Engagement Events November 2011

Slide 18

Key changes• Whole team focussed on SRF area• Create strong links to Strategic arms of CCS and

wider stakeholders ie RSL’s, GMP, Regeneration & NDT

• Good communication will be critical – managing expectations of members, residents and partners

• Whole team approach• Senior Management recognise the scale of the

change and that it will take time to deliver the required new ways of working

Page 19: Community & Cultural Services Team Staff Engagement Events November 2011

Slide 19

Thank You !

Any Questions ?