communication skills gihan
TRANSCRIPT
Prepared By : Gihan Aboueleish
Communication Skills
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Communication is…… It is a process of exchanging ;
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SpeechSignalsWritingBehavior
•Information•Ideas•Thoughts•Feelings•Emotions
Not Everyone like you “Communicate..…”
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Communication;
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What is communicationThe process of communication is what allows us to interact with other people.
Common forms of communication include speaking writing, Body language broadcasting.
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Process of communication
Communication is the process of sending and receiving information among people…
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Verbal Communication It refers to the form of communication in which message is
transmitted verbally. Communication is done by word of mouth and a piece of
writing.
Verbal Communication is divided into: Oral Communication Written Communication
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The 7c’s of effective communication
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Barriers to Communications
•Lack of Sensitivity to Receiver
•Lack of Basic Communication Skills
•Insufficient Knowledge of the Subject
•Emotional Interference•Lacking confidence
Encoding Barriers
• Physical Distractions•Channel Barriers.•Long Communication
Chain.
Transmitting Barriers
•Lack of Interest .•Lack of Knowledge .•Lack of Communication Skills•Emotional Distractions •Information overload •Conflicting Messages
Decoding Barriers .
•No Provision for Feedback
•Inadequate Feedback.
Responding Barriers
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Over-coming the barriers of effective communication
Effective Communication skills
Body language
(Smile, Eye contact, Gestures, tone)
Cultural Sensitivity
Checking for understanding
Summarizing what has been said
Seeking Participation
Effective Questions
Simple Words
Connecting withThe audience
What we are taught.…
9%
16%
30%
45%
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
Writing Reading Speaking Listening
Amount taught
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Path for good communication
Listen to Understand
Understand before speaking
Speak to be
understood
Seek understanding
before proceeding
Repeat
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1. Physical barriers
2. Perceptual barriers
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3 .Emotional barriers 4 .Cultural barriers
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5 .Language barriers 6 .Gender barriers
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7 .Interpersonal barriers
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How to Overcome Barriers of Communication
Taking the receiver more seriously Crystal clear message Delivering messages skilfully Focusing on the receiver Using multiple channels to communicate instead
of relying on one channel Ensuring appropriate feedback Be aware of your own state of
mind/emotions/attitude
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Thank You
@gihanaboueleish
gIhan aboueleish
- .gihan aboueleish@hotmail com
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