Communication Basics

Business Communication & Presentation – Unit 1

What is Communication?

The process of conveying to others, and receiving from them, information, ideas, feelings, and beliefs

Two Types of Communication

• Verbal

• Nonverbal

Communication affects your ability to . . .

• Understand others

• Establish relationships

• Perform in most situations

Ways that we convey and receive information

Speaking Verbal Conveying

Writing Verbal Conveying

Reading Verbal Receiving

Listening Verbal Receiving

The Communication Process

• Sender• Message• Receiver• Feedback

Reasons for Sending Messages

• To express an idea or need

• To respond or react to messages

Two Types of Business Communication

• External communication

• Internal communication

Three Types of Internal Communication

• Upward• Lateral• Downward

Barriers to Communication

• Sending barriers

• Receiving barriers

• Language barriers

• Cultural barriers

Bibliography

Means, T. L. (2010). Business communication. Mason, OH: South Western Cengage Learning.