COMMSGROUPTHE COMPLETE COMMUNICATIONS COMPANY

COMMSGROUPTHE COMPLETECOMMUNICATIONSCOMPANYHere at Comms Group we are a truly independent communications company. We can offer you services ranging from Telephone Systems, Broadband, I.T. Services through to Design and Marketing Solutions.Based in Northampton are a business to business only provider giving specialist advice for each service guaranteeing a professional solution each and every time.

Welcome.

OUR SERVICES.

Telecom Services 1Telephone Systems 2Telephone Hardware 3IT Solutions 4Oak Recording 5Oak Reporting 6Maintenance & Support 7Data & Networking 8Partner Programme 9Vehicle Tracking 10Web Design 11Graphic Design 12Contact Us 13

• BT Wholesale Landline Services

• O2, Orange & Vodafone Business Mobile Solutions

• Avaya Telephone Systems - Distribution, Installation & Support

• Panasonic Telephone Systems - Distribution, Installation & Support

• Broadband, EFM and Leased Line - Solutions & Support

• I.T Managed Solutions - Supply & Support

• Fibre & Data Networking - Distribution• Fibre & Data Networking - Installation & Support

• Graphic, Web Design & Print Solutions

• Web Development & Ecommerce Solutions

• Company branding & Marketing Solutions

Comms Group provides a range of communications services from fully supported Avaya and Panasonic phone systems to internet data services and e-commerce website/graphic design and maintenance.If you need general advice, mobiles, landlines, billing analysis, system design, equipment, cabling, maintenance, repairs, installations, upgrades, IT support, email systems, website design and hosting or database support, we can help.

Whether you have a one-off requirement or want to take advantage of our wide-ranging expertise and use us as a one-stop shop for all your technology support, we’ll be glad to help. Our specialists talk your language, whether you’re a technology expert or a businessperson.

We can help you cut costs, create efficiencies and make your systems work for you to deliver competitive edge and excellent customer service.

CONTENTS.

TelecomSERVICES

Fixed Line/Landline ServicesAs a provider of BT Wholesale line products, we are very competitive and able to advise on the best line configuration for each client; ensuring that both the most efficient workflow and cost levels are achieved for each and every telephone line or call coming into or out of your premises. We can offer cost savings in the region of 30% against BT call charges and at least 10% on line rentals. We are your first point of call in every instance regarding your telephone lines and call traffic. We always answer the phone within 5 rings and you will speak to someone who is able to deal with your query, no overseas call centres, we provide simply efficient UK support. We are able to provision all line types & services available from BT with no downtime for your business.

IP (VoIP) SolutionsThe latest “buzz” word/products to enter into the telecoms market is IP telephony or otherwise known as VoIP. We are able to advise on the latest IP solutions including SIP trunks and hosted PBX services.• Cost effective telephony - our tariffs are among the most competitive in the industry• Available anywhere in the world – with CPS and WLR• Simple migration - no new equipment or the hassle of dialing extra digits• Keep the same BT number - as you can keep your BT number, the transition is disruption-free.

Mobile Phone SolutionsComms Group has independent access to the 4 major mobile networks, O2, Orange, Vodafone, T-Mobile and to all major handset manufacturers. This enables us to treat each of our customers as the individuals they are and to cater to their specific requirements. Free analysis is exactly what each user needs from their mobile device and then tailor a tariff and handset to suit each individual. At all times making recommendations based upon the two major factors that are important to any mobile customer – cost and service.

Broadband & Leased LinesComms Group also has access to the latest ADSL 2+ broadband products which offer speeds of up to 24 Mbps on download and up to 2.5 Mbps upload. We also provide a comprehensive range of Leased Line services up to 100mb for 100% dedicated connectivity backed up by SLA’s.

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Comms Group are specialists in creating and maintaining viable and cost efficient telecoms solutions for our customers ranging from SOHO and Sole traders to Multi-National Blue Chip companies.

Telecom Services

TelephoneSYSTEMS

Whether you’re interested in upgrading your current telephone system or need advice on installation of digital or analogue lines, we are here to help. We understand the everyday problems businesses face today, and as such we work closely with all our clients to implement fully integrated communications solutions.

Our reliable portfolios, unrivalled market intelligence and engineering experience enables us to give up-to-date information on how to lower your costs, realise technological advances effectively and increase your overall efficiency. This can be complimented by our support packages.

Comms Group specialise in the supply, installation, support and maintenance of a range of telephone systems from the world’s largest and most respected telecommunications equipment manufacturers including Avaya, BT, Polycom, Panasonic and Samsung.

We also implement additional features like voice-mail, computer telephony integration, call management software, call logging and call recording systems. Because of our wide range of experience and our commitment to service, we are the choice telephone systems provider for many small to medium sized businesses.

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Comms Group is an approved supplier, installer and maintainer of the Avaya, Panasonic & Samsung range of business telephone systems and handsets. We provide professional business telephone system services to many major UK companies.

Telephone Systems

The result of anon-professional telephone system is customer frustration,missed opportunities and anoverall bad impressionof the business

Telecom HARDWARE

You can be assured of expert advice and next day delivery of a comprehensive range of telecoms products ranging from handsets, headsets, telephone systems, conference units, expansion modules, data products and much more. Equipped to provide professional business telecoms services, we have clients both large and small. From small businesses, SME’s, through to large multinational corporations, we have the knowledge and wealth of experience to advise on and implement solutions bespoke to the client’s needs.

Customer Benefits• Ordering up to 4.30pm for guaranteed next day delivery

• Excellent stock levels of refurbished and new equipment

• Friendly, customer focussed sales staff with direct telephone numbers

• Pre and post sales technical support

• Trade 30 day credit account facilities available.

Supply/DistributionWe hold a large stock of new and refurbished Telecoms equipment available for next day delivery, all of which comes with a full warranty. The comprehensive stock comprises of Avaya, Panasonic, Samsung, Plantronics and Polycom products. We are able to offer pre-sales support and advice ensuring the correct products are supplied every time. As an efficient scaleable distributor you can be assured that we will work with you by being your supplier of choice. We strive to go that extra mile, finding those hard to get market products, forecasting products in demand, securing products in constraint. We offer the personal 1-2-1 service that the large Distributors fail to do whilst still maintaining that price competitive edge over them.

Business PartnersAvaya is a global leader in enterprise communications systems. The company provides unified communications, contact centres and related services directly, and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness.

PanasonicEvery business communication requirement is different. Whether you need a simple, analogue system with traditional desk based handsets, or an advanced IP based network communications platform, Panasonic has an office telephone system that can fit your business needs. Focusing on ease of use, excellent audio quality and superb reliability, Panasonic telephone systems can be configured in a variety of different ways to ensure you get a solution that meets your specific requirements.

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We are an approved supplier and installer of the Avaya IP Office, Panasonic and Samsung range of business telephone systems and solutions.

Telecom Hardware

I.T.SOLUTIONS

What we can do:

• IT. Support• IT. Audits / Hea

lth Checks

• Server Installation

• Breakfix (One-off Support)

• Email / Web Filtering

• Email Archiving• Online Backup• Managed Antivirus

• IT. Projects & Consultancy

• Supply of IT. Hardware

We can offer infrastructure audits, IT strategy consultancy as well as end-to-end custom solutions on individual IT projects. We can design, manage and install entire projects or offer individual service elements from specialist expertise on networks, servers or security to temporary resources for additional assistance for hardware deployment for example.

Maintenance & ResponseBy having our annual maintenance support contract, you gain the benefit of having specialist help on call to quickly resolve any issues or problems as and if they arose whilst you remained focus on your core business. By taking the whole responsibility for maintaining your computer systems we would seek to make them as efficient and stable as possible, whether it’s hardware, software or your network. You would also gain knowledge that by taking advantage of our fixed price solution then you could accurately budget for your maintenance support package, regardless of the problems that may occur.

We have found that a programme of good housekeeping and regular equipment monitoring is always the best method to ensure computer system and network stability. This method has proved successful for many clients and greatly reduces the number of emergency fault calls.

Fixed Contract PackageAn annually charged fixed cost service encompassing response times under a 4 and 8-hour arrangement. This provides the highest level of service offered and provides our clients with the pinnacle of technical support. Customers entering into this contract will be entitled to the highest priority of response rates. Customers of fixed contract services are also able to benefit from quarterly or half yearly maintenance visits for proactive servicing of their equipment.

Fixed Hourly PackageCustomers can make an advance purchase of hours at a rate significantly below our standard time and materials rates. When you make a support request, these hours or half hourly increments thereof are deducted from the pool of existing hours you have purchased, until they are exhausted.

Customers are able to exhaust the available number of hours on any given project requiring labour, including new installations as well as corrective or remedial work. Customers who have built up a history of trading with will be allowed to exceed the number of hours remaining in their pool and be invoiced for the additional ones used at the same rates as if they had been purchased in the pool. Hours are purchased in increments of 10’s or 20’s.

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At Comms Group we provide a variety of turn-key IT projects for our clients. Our clients naturally demand strong, reliable IT infrastructure that boosts capability and adds value to their business.

I.T. Solutions

OakRECORDING

Leading edge web technologies ensure that Record is the most powerful yet easiest to use call recording solution available.

Record is designed to enhance your business by enabling you to deliver the best possible service to your customers.

By recording all telephone orders or discussions, you can quickly confirm back to a customer what was agreed. This enables any disputes to be quickly resolved and for the customer to be retained for future business. It also means the avoidance of time-consuming litigation.

Record also works alongside your staff to help them develop their customer service skills as well as drive new sales through better telesales techniques.

Record meets the regulatory requirements designed by the FSA and by other regulatory bodies. It is also updated regularly to ensure that it continues to meet the latest regulations as and when they change.

Users can securely access Record both locally and remotely and review recordings that their security policy allows.

Record works with businesses and call centres of any size, as well as multiple sites, to deliver the maximum benefit at the most cost effective price.

Record is scalable from 4 to 480 ports per system.

• Resolve Disputes Find calls quickly and emails an extract of the call to your client to confirm contract details

• Demonstrate Compliance For many organisations it is necessary to show that FSA rules have been followed.

• Monitor Quality Review calls to ensure that all clients have been dealt with professionally at all times

• Improve Performance Work with staff to develop their telephone and telesales techniques

• Share Share conference calls and online meetings with business colleagues.

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Record is a comprehensive extension and line side recording solution packed with innovative features to search, record, play and archive calls.

Oak Recording

OakREPORTING

It has a full range of customisable reports for cost control, response management, traffic analysis, account code billing and much more. Report is designed to manage and improve the use of telecommunications throughout your business with a wide and flexible range of reports that show you exactly what’s going on in a format that’s easy to understand and tailored to your business.

By introducing Report, immediate cost savings of up to 15% on calls can be realised, as well as the associated savings in staff time on those calls. As a result, Report can pay for itself within three months. Report will quickly highlight further immediate savings that can be made by terminating unused lines, redeploying unused extensions and identifying and eliminating unnecessary and private calls. Report can increase customer satisfaction by helping you ensure that all calls are answered quickly and directed to the correct department first time. Report can help increase sales by ensuring telesales activity is as effective as possible. More calls can mean more business opportunities and better customer satisfaction.

Report will alert you quickly to any unusual telephone or trunk activity, thus potential telephone fraud can be recognised early and huge expense avoided. Report can also highlight the opportunity to increase business efficiency through the use of additional integrated software modules.

Whether its recording calls, screen popping your contact database or displaying vital call and business information on a wallboard, Oak has it covered. Report works hard for businesses and call centres of any size, as well as multiple sites, delivering the maximum benefit at the most cost effective price.

Oak is the UK’s leading specialist developer of telecommunication applications software.

• Reduce Costs See an immediate reduction of up to 15% in call costs and drive continuing improvements in costs

• Retain Customers Impress callers by answering their calls quickly and handling their calls effectively

• Increase Sales Ensure increased levels of telesales activity are being made to drive new sales

• Improve Performance Work with staff to develop their telephone and telesales techniques

• Detect Fraud Identify potential telephone fraud early and avoid huge expense

• Work Smarter Reveal new opportunities to improve the way you do business.

Report is a powerful reporting solution for single and multi-site users who want to take affordable call logging to the next level of sophistication.

Oak Reporting

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Maintenance &SUPPORT

A typical business, school or charity invests hundreds to thousands of pounds per year on calling customers, suppliers and service providers.

It spends equal amounts installing telephone lines and systems to allow its personnel to talk to people directly, because when it’s hard to articulate in an e-mail, when it’s vital to ensure that information gets through, or when a business deal is on the line, a simple phone call can make all the difference.

If your phones go down though, what do you do?It doesn’t happen very often, but when it does it can be a heart-stopping moment: the whole organisation without phones! The clock’s ticking. Every minute that people cannot get through, there may be sales being lost, last-minute arrangements can’t be made and deliveries can’t be booked. You need a phone guy to get you back up and running.

With Comms Group supporting and maintaining your telephone system, you pay an annual fee to ensure that you have a “phone guy” to get you up and running again in the event of a failure.

Getting you up and running again is our priority. We carry a large stock of spare parts for all the telephone systems that we install and support (including systems from the 80's and 90's!). Our customer service and support engineers have years of telecoms experience to enable them to quickly determine the

most likely cause for your equipment failure. If faulty equipment needs to be repaired or replaced, arrangements will be made to have this delivered via courier or for remedial work to be carried out by an engineer depending on the service level agreement.

As well as providing an on-call repair service for your telephone system, Comms Group can provide user support, remote configuration and pre-emptive maintenance. By remotely managing the changes to the telephone system configuration, communicating regularly with managers and team-leaders and monitoring the alarms and statistics that the telephone system produces, we can provide a valuable service to any organisation – ensuring that the telecoms facilities are always delivering reliable service and the best value for money.

Comms Group telephone maintenance helps you reduce your organisational costs, minimise risk of downtime and gain the convenience of a single point of contact for the support of your telephone system.

Maintenance & Support

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Data &NETWORKING

This service is enhanced with the ability of our experienced consultants in both voice and data networks to design, build, commission and support network solutions.

Distribution of Networking SuppliesThe Shop4Networking part of Comms Group provides a one-stop shop for all communication products required by distributor, installer or end user. You can now browse our entire range online and purchase via our e-commerce site at www.shop4networking.co.uk. We supply all connectivity and containment products suitable for the most advanced network infrastructures. In addition to commercial products we also offer home networking products to provide all data, telephone, internet and audio visual requirements on one integrated Cat5e or Cat6 network. Product and technical support for all levels from novice to expert is available from our experienced internal and external sales staff.

Online ShopNext day delivery from stock and an easy to navigate shop make it a simple experience to order your networking products. Payments can be taken either by credit/debit card or you can apply for a trade credit account.

Networking ServicesWe know that there is no one solution that will suit every organisation. That’s why, regardless of business size, or industry sector, we work with our customers to understand their challenges to define and implement service-orientated solutions to meet their individual needs. Network infrastructure is the communications fabric underpinning any organisations

information systems for data, voice or video communication. Having the right network infrastructure is therefore a strategic imperative for any organisation.

Data/Network InstallationsOur engineers are able to design and install networks based on Cat5e and Cat6 standards.The services we provide are:• Relocation of existing network cabling, comms cabinet tidies and moves• Installation of new cat5e/cat6 networks and additional cabling• Testing, troubleshooting and documentation of new and existing data/voice networks• Procurement and installation of network equipment, such as switches, patch panels and comms cabinets• Office/floor moves and changes to existing networks• Gigabit Ethernet cabling.

Fibre OpticsComms Group is able to install and test fibre optic cabling solutions (suitable for high speed requirements) such as backbones or links to remote buildings. The main advantages of fibre optics are speed and being less susceptible to interference than traditional cabling methods.

Comms Group networking division (Shop4Networking) incorporates the distribution of data networking equipment on a next day basis ordered through internal account managers or via the online shop www.shop4networking.co.uk.

Data & Networking

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Partner PROGRAMME

As a national provider of telecom services we provide you with a facility to sell telecom products into your customer base or simply allow one of our professional account managers to give them a call. We’ve identified that the majority of companies do not utilize their customer database to the maximum therefore we have introduced this partner scheme which has produced some fantastic results for all.

How will you make money from it?The rewards are very transparent; if we convert your customer to take up any of our services then we will pay you up to 20% of the margin made. This is paid either as a one off payment or on an ongoing monthly basis*

*Ongoing commission payments are only made for land line services

How does it Work?Very simply, there are two ways in which we can tailor the programme. The first and most common option will be to contact your customer on your behalf explaining that we/you can now offer business land line, mobile and telephone system services. We will arrange for a FREE REVIEW and GUARANTEE to save them money. The second option is for you to liaise with your customer throughout using our services and experience, to provide the correct products to your customer.

Backup/Customer CareOur support desk can either provide this or your customer can be directed back through to you, it is entirely up to you.

CommitmentThere is no commitment; we will assist you with any enquiry you generate.

AssuranceYou are 100% guaranteed that your customer will only be offered telecom services and can be professionally account managed in a way that you require.

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At the Comms Group we have successfully designed and implemented the telecoms partner programme. This allows you to earn extra revenue from your existing clients without any investment in time or money from yourselves.

Partner Programme

VehicleTRACKING

A Sophisticated System Made Simple, LiveTrack will help you you to:• Reduce business mileage• Reduce fuel costs• Reduce accidents and insurance costs• Improve and reduce vehicle maintenance• Automate reporting and so streamline expense claims• Aid in your duty of care complianceAnd it will pay for itself in as little as 6 months!

Simple SophisticationLiveTrack’s sophisticated reporting system tells you the LIVE locations of your vehicles on one map.

Their geographical positions are automatically monitored every 60 seconds giving you ‘real-time’ reporting of their location, travel direction and speed.

It also provides you with a breadcrumb trail of a journey route with speed indication, detailed journey history (including speeds), any idle time, ignition status and over speed reports. Data that will help your fleet operators effectively manage your vehicles and drivers.

The Technical BitsA few things you probably didn’t know about LiveTrack’s reporting capabilities:• Current odometer reading• Service due and overdue• Vehicles with missing service details• Journey start and endpoint date, time and location• Journey summary report• Vehicle day summary report• Mileage records (user nominated as personal/business)• Automated email reporting

• DriverID /business vs. private mileage• RFL due • Cam-belt replacement due• End of warranty • MOT due• Working hours • Out of hours usage• Stopped time • Fatigue

All of this is accessible from one central location. Plus detailed mapping helps you identify and locate vehicles in real time on the same map.

Reliable Web Based Systems Designed With You in MindDesigned and built by Road Angel in-house, all of Road Angel Fleet’s systems are designed with you in mind to ensure their user friendly features give you all the information you need.

You’ll never have to worry about security with Live Track; Because Road Angel Fleet’s computer systems work over an encrypted Virtual Private Network (VPN) to ensure all your information is totally secure.

The systems are certified by the National Policing Improvement Agency (NPIA) to AES5 which means they’re suitable for use by the emergency services.

Comms Group is an approved supplier, installer and maintainer of the Road Angel vehicle tracking systems.

Vehicle Tracking

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WebDESIGN

Our website development team are commercially experienced and take time to understand your business, your unique selling proposition and your key target market audience before advising on a solution that will achieve the desired results.

Whether you’re looking for a content managed brochure website or a complex functional or ecommerce site, we have the capabilities to deliver quality and value every time. Building websites correctly from the ground up will guarantee not only that the site looks good and is practical in its functionality, but one which will be found by your prospective clients and deliver a fantastic return on your investment in Internet marketing.

Websites are the last point of call for all other forms of business marketing that you do, therefore it is imperative to have a good website to increase your conversion rate from browser to client. Our design team works closely with developers and search engine specialists thus making a Comms Group Creative website one of the most cost effective forms of marketing around.

Comms Group Creative use the latest website design technologies available making the applications robust and scalable going forward. This combined with professional graphic design services and Search Engine Optimisation techniques will ensure that your clients will not only find you on the web but will be impressed when they do.

We offer all supporting website related services including:• Domain Name Registration/Hosting and E-mail• Search Engine Optimisation, Web Promotion and PR• E-mail Marketing• Social Media Marketing• Website Appraisals and Usability Studies• Pay Per Click Marketing• Flash Animations and Presentations

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Comms Group Creative is a creative agency specialising in web design, development and marketing services. We strive to create excellence in every project we deliver, no matter what the size or objective of your marketing message.

Web Design

GraphicDESIGN

No matter what type of design or creative marketing solution you are looking for why not let Comms Group Creative help you? We offer:• Design Services• Branding• Corporate Literature• Exhibition & POS• Catalogues

• Illustrations

Our experienced in-house graphic design team specialise in both on and offline graphic design. We can assist with all types of graphic design from a one-off print job through to a fully tailored package of company identity branding, stationary, signage, brochures, catalogues, exhibition graphics, marketing materials, advertising, illustrations and much more.

Our experienced team are results driven from conception to development and implementation. Our client’s tend to see a rapid return on their investments. We achieve this by working alongside our clients to understand their business, their clientele and their target market audience. We then offer bespoke design solutions to ensure we get your marketing message right first time. We listen to your ideas, develop them and produce an end product that you feel proud of. We do not offer a "one solution" fits all approach.

Comms Group Creative specialise in Graphic Design & Marketing services. Our multi-disciplined team are all very experienced in delivering professional, creative design solutions to our clients within budget and according to the brief.

Graphic Design

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COMMSGROUPTHE COMPLETE COMMUNICATIONS COMPANY

Comms Group (UK) LimitedUnit 2 IO CentreBarn WayLodge FarmNorthampton NN5 7UWTel: 0844 848 8144www.commsgroup.com

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