Comcast - Managed Services

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  • Managed Services The CIO Payoff

    Information Week Elite 100 Las Vegas, NV

  • Comcast Proprietary and Confidential

    Identifying opportunities for

    competitive differentiation

    Developing and refining

    business strategy

    54%

    Driving business innovation

    45% 41%

    IN A 2014 SURVEY BY MAGAZINE, CIOS WANT TO SPEND MORE TIME:

    CIOS & THEIR COMPANIES WANT A MORE STRATEGIC ROLE

  • Comcast Proprietary and Confidential

    Deliver high-quality Secure services for employees and customers while optimizing the IT budget

    Reallocate capital and IT resources to maximize productivity

    Realize the advantages that new technology provides

    Manage network traffic thats growing rapidly with a budget thats not

    BUSINESS LANDSCAPE

    TODAYS

    IT IMPERATIVES

    HIGH-QUALITY SECURE SERVICES

  • Comcast Proprietary and Confidential

    +The practice of outsourcing day-to-day management responsibilities and business functions as a strategic method for improving operations and cutting expenses.

    +Affords CIOs agility with regard to capital and resource allocation, and project prioritization

    CIOs Turning to Managed Services

    WHAT ARE

    MANAGED SERVICES?

    Common Managed Services:

    + Storage, Hosting

    + Security

    + 24/7/365 Monitoring + Help Desk/Service Desk

    + Network Design and Implementation

    + Network Management

    + Data Management/Analytics

    + Systems Management + Hosted Voice (UCaaS)

    + SaaS

  • Comcast Proprietary and Confidential

    +Large service providers that own infrastructure

    +Small, start-ups and non facility based service providers

    +Trade-offs between the two

    MANAGED SERVICES PROVIDER MARKETPLACE

    Key Evaluation Points:

    + Expertise and Experience

    + Ability to Innovate for the Future

    + Coverage

    + Customer experience + Financial viability, available resources

    + What do they own vs. manage?

    + What are their supplier

    relationships like?

    CROWDED LANDSCAPE

  • Comcast Proprietary and Confidential

    Comcast Business Managed Enterprise Solutions Portfolio

    Comcast Business has the expertise, the network and the size to offer more for less

    A single source for all your locations nationwide

    Single Account and Program Manager

    Billing Consolidation

    Cable (HFC)

    Ethernet: Wide Area or Metro

    Others as required

    3G/4G Service

    Satellite Service

    Hybrid Wireline

    Managed

    Connectivity

    Managed Business Continuity

    Managed Security

    Basic

    Advanced

    Custom

    Managed Wi-Fi

    Professional Services

    IPSEC VPN Aggregation

    Managed Firewall

    Unified Threat Management

    Installation/Inside Wiring

    Maintenance

    Tier 1 Help Desk

    Cisco, Fortinet, Juniper

    Others as required

    Managed Router

    Digital Voice (ATA)

    Virtual PBX

    SIP/PRI

    Managed Voice

  • Comcast Proprietary and Confidential

    Device Auth Tunnel Mgmt CPE Config Customer Portal

    Network Orchestration IP VPN Based, Orchestrated from the Cloud Extended Off-net through IP peering

    Ethernet HFC/Ethernet

    ILECS/CLECS MSOs

    Managed Network of the (near) Future

    HFC EoHFC

    Ethernet

  • Comcast Proprietary and Confidential

    Summary

    CIO Challenge + Deliver services, leverage new technology,

    improve the customer experience with a static budget

    + Bring strategic value to the organization

    Companies struggling: + To keep up with new technology, back-ups,

    patches, security, network reliability

    + With time resource constraints and in-house knowledge on key functions like security, wifi, network management, etc.

    Managed Services: + Growing trend of outsourcing very important but

    non strategic assets

    + The Managed Network of the Future is evolving

    The CIO Payoff of Managed Services: + Agility and ability to address growing complexity of

    the IT function with current staff, free up priorities to focus on strategic initiatives

    The Managed Network Of The Future Is Evolving

  • Comcast Proprietary and Confidential

    Glenn Katz VP & GM Enterprise Services Glenn_Katz@Cable.Comcast.Com