comcast - managed services
TRANSCRIPT
Managed Services The CIO Payoff
Information Week Elite 100 Las Vegas, NV
Comcast Proprietary and Confidential
Identifying opportunities for
competitive differentiation
Developing and refining
business strategy
54%
Driving business innovation
45% 41%
IN A 2014 SURVEY BY MAGAZINE, CIOS WANT TO SPEND MORE TIME:
CIOS & THEIR COMPANIES WANT A MORE STRATEGIC ROLE
Comcast Proprietary and Confidential
Deliver high-quality Secure services for employees and customers while optimizing the IT budget
Reallocate capital and IT resources to maximize productivity
Realize the advantages that new technology provides
Manage network traffic that’s growing rapidly with a budget that’s not
BUSINESS LANDSCAPE
TODAY’S
IT IMPERATIVES
HIGH-QUALITY SECURE SERVICES
Comcast Proprietary and Confidential
+ The practice of outsourcing day-to-day management responsibilities and business functions as a strategic method for improving operations and cutting expenses.
+ Affords CIOs agility with regard to capital and resource allocation, and project prioritization
CIOs Turning to Managed Services
WHAT ARE
MANAGED SERVICES?
Common Managed Services:
+ Storage, Hosting
+ Security
+ 24/7/365 Monitoring
+ Help Desk/Service Desk
+ Network Design and Implementation
+ Network Management
+ Data Management/Analytics
+ Systems Management
+ Hosted Voice (UCaaS)
+ SaaS
Comcast Proprietary and Confidential
+ Large service providers that own infrastructure
+ Small, start-ups and non facility based service providers
+ Trade-offs between the two
MANAGED SERVICES PROVIDER MARKETPLACE
Key Evaluation Points:
+ Expertise and Experience
+ Ability to Innovate for the Future
+ Coverage
+ Customer experience
+ Financial viability, available resources
+ What do they own vs. manage?
+ What are their supplier
relationships like?
CROWDED LANDSCAPE
Comcast Proprietary and Confidential
Comcast Business Managed Enterprise Solutions Portfolio
Comcast Business has the expertise, the network and the size to offer more for less
A single source for all your locations nationwide
Single Account and Program Manager
Billing Consolidation
Cable (HFC)
Ethernet: Wide Area or Metro
Others as required
3G/4G Service
Satellite Service
Hybrid Wireline
Managed
Connectivity
Managed Business Continuity
Managed Security
Basic
Advanced
Custom
Managed Wi-Fi
Professional Services
IPSEC VPN Aggregation
Managed Firewall
Unified Threat Management
Installation/Inside Wiring
Maintenance
Tier 1 Help Desk
Cisco, Fortinet, Juniper
Others as required
Managed Router
Digital Voice (ATA)
Virtual PBX
SIP/PRI
Managed Voice
Comcast Proprietary and Confidential
Device Auth Tunnel Mgmt CPE Config Customer Portal
Network Orchestration IP VPN Based, Orchestrated from the Cloud Extended Off-net through IP peering
Ethernet HFC/Ethernet
ILECS/CLECS MSOs
Managed Network of the (near) Future
HFC EoHFC
Ethernet
Comcast Proprietary and Confidential
Summary
CIO Challenge + Deliver services, leverage new technology,
improve the customer experience – with a static budget
+ Bring strategic value to the organization
Companies struggling: + To keep up with new technology, back-ups,
patches, security, network reliability
+ With time resource constraints and in-house knowledge on key functions like security, wifi, network management, etc.
Managed Services: + Growing trend of outsourcing very important but
“non strategic” assets
+ The Managed Network of the Future is evolving
The CIO Payoff of Managed Services: + Agility and ability to address growing complexity of
the IT function with current staff, free up priorities to focus on strategic initiatives
The Managed Network Of The Future Is Evolving
