comcare's priorities
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JOB INFORMATION PACK
One APS career… Thousands of opportunities
ABOUT THE JOB
Job Title: Assistant Director, Governance & Business Engagement
IT Business Engagement and Solutions Section
Executive Level 1
Details: Corporate Services Comcare
Ongoing vacancy Full-time
Location: Canberra
Immediate Supervisor: Director, IT Business Engagement & Solutions
Position Number: 00941
Remuneration: $87,000 plus 15.4% superannuation and access to performance pay
Other Conditions: May be required to undertake some interstate travel.
Contact Officer: David Paull on 1300 366 979
PS Gazette: 03 July 2008
Applications close: 17 July 2008
Structure
Corporate Services Branch provides a broad range of advice, services and support. It takes a lead role in ensuring that Comcare meets its corporate responsibilities as well as working with other branches to enable the achievement of core business objectives.
The key priorities of the branch are to:
1. Improve the processes and procedures that are fundamental to the smooth operation of Comcare core business, ensuring they are:
comprehensive and complete and include supporting documentation and necessary training
not onerous and do not result in an unnecessary impost on staff support decision-making readily available to managers and staff meet our legislative requirements
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JOB INFORMATION PACK2. Instil a strong sense of pride and a service-delivery approach in our employees by ensuring they have rewarding and fulfilling roles and access to the necessary information, tools and development that enables them to perform their jobs effectively.
Corporate Services Branch is structured into five sections: Financial Services Human Resources Property & Services Information Systems IT Business Engagement & Solutions
Details of the Unit2
Martin Dolan CEO
Lesley MorrisonGeneral Manager
Corporate Services
Finance
Personal Assistant
Property & Services
Information Systems
IT Business Engagement & Solutions
Human Resources
JOB INFORMATION PACKThe IT Business Engagement & Solutions Section is located in the Information Systems Section in the Corporate Services Branch. The Corporate Services Branch has an internal focus and is responsible for delivery and maintenance of a range of services to internal staff within Comcare. It also reports to the Executive to assist in the management of Comcare’s internal staffing, workforce management, finances and IT systems.
The IT Business Engagement & Solutions Section works cooperatively with other areas within Comcare to manage a range of IT projects and provide advice and analysis of their business needs to deliver specialised IT systems and work solutions which assists support their business requirements.
The Unit is responsible for the analysis and delivery of sustainable IT solutions and systems which enable Comcare to:
Provide better service to stakeholders by providing sophisticated and tailored IT business solutions.
Ensure Internal needs are met by implementing and improving Business Intelligence solutions
Support and maintain and upgrade current systems Meet stakeholder governance and auditing recommendation needs.
Delivery of IT Business Engagement & Solutions Services
Main areas of management and delivery are:
Business analysis; Project Management Training and support Current system fixes/enhancements Reporting
Who Comcare is looking for?
Comcare is seeking a highly motivated team member to join the new IT Business Engagement & Solutions Section as the Assistant Director, Governance & Business Engagement. IT Business Engagement and Solutions Section is the front door to ICT services and is responsible for developing and implementing an effective business engagement model with Comcare business areas.
Key duties include managing the ICT annual audit cycle with its associated gathering of pertinent information, developing responses to findings and reporting to management on outcomes. In addition, this role entails supporting the ICT governance structures through the provision of secretariat services to the ICT Committee which report to the Comcare executive. The successful applicant will also participate in business planning and risk management reporting.
We are looking for someone with the following skills and experience:3
JOB INFORMATION PACK An understanding of industry best practice frameworks such as ITIL, Prince 2
CoBIT. Well developed written and oral communication skills; Ability to participate effectively in a team environment and to develop
innovative solutions to work challenges; Excellent research and analytical skills; and Excellent understanding of project management and reporting capabilities.
We are seeking an individual who has exceptional communication and liaison skills, problem solving and analytical skills, and a demonstrated record in stakeholder relationship management. The role offers significant scope for both autonomous and team based work, and the management of other staff in the section.
Successful applicants will have the ability to manage multiple competing priorities and produce high quality results whilst meeting tight deadlines.
Employment conditions
Comcare offers a range of flexible working conditions to balance each individual’s circumstances with the needs of the organisation. Comcare prides itself on the many opportunities it offers for further staff learning and development.
This position is open to Australian citizens. In some circumstances, applicants who have Permanent Resident status may be offered employment pending the granting of citizenship. To be eligible for engagement applicants must meet conditions, such as probation, security and character clearances and health clearances.
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ABOUT COMCARE
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Comcare is the Commonwealth’s occupational health and safety regulator and workers’ compensation manager. Comcare works in partnership with employers and employees to achieve Australia’s Safest Workplaces, supported by early and safe return to work for injured employees and by timely and appropriate compensation payments.
Comcare’s Vision
Australia’s Safest Workplaces
Comcare’s Mission
To work in partnership with our customers to reduce the human and financial costs of workplace injuries and disease in the jurisdiction.
Our principal roles are: to promote best practice in workplace health and safety, rehabilitation and the
return to work of injured employees; to ensure compliance with the Occupational Health and Safety Act (OHS Act)
and the Safety, Rehabilitation and Compensation Act (SRC Act); to determine claims and pay workers’ compensation to Australian Government
and ACT Government employees in accordance with the SRC Act; assist the Safety, Rehabilitation and Compensation Commission (the SRC
Commission) in the performance of its statutory functions; and manage the Commonwealth’s common law liabilities for asbestos-related disease.
Comcare’s Priorities
Comcare has identified three key result areas as part of its Corporate Plan.
safe and healthy workplaces; early and safe return to work; and equitable and sustainable compensation.
Current and emerging challenges Working collaboratively with employers and employees to maintain the trend
towards decreased incidence and severity of workplace injury; Ensuring continued innovation to maintain a high level of successful
rehabilitation and sustainable return to work for injured employees; Maintaining Australia’s safest workplaces following expansion of the Comcare
scheme to a range of private sector employers; Responding to pressures on public expenditure through efficient service delivery,
sound financial management and strong accountability for resources.
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JOB INFORMATION PACKStructureThe acting Chief Executive Officer of Comcare is Mr Martin Dolan. He is assisted in the strategic leadership of the agency by a Deputy CEO, five General Managers and the position of General Counsel. Comcare is structured around the following Branches:
Claims Services Prevention & Rehabilitation Assurance Research & Policy Legal Services Corporate Services
Comcare’s Values and Behaviours
Comcare expects everyone within the organisation to uphold the APS Values and the Code of Conduct (included in this document). Within that framework, Comcare expects its people to:
accept responsibility and accountability for their actions at work; communicate with our customers in an open and transparent way; behave in a fair and professional manner in their dealings with each other and
their customers; contribute to the full extent of their knowledge, skills and abilities and
acknowledge the effort of others; and continuously improve the quality of the services they provide.
Comcare’s Leadership Values
As a senior public servant, committed to upholding the APS Values and the ethical standards set out in the Code of Conduct, I am committed to modelling leadership behaviour in Comcare. In particular, I will show personal courage in:
Displaying energy and enthusiasm for Comcare and its goals
o Championing the interests of Comcare as a whole o Playing the issue not the person o Identifying and resolving issues constructively.
Being committed to an open and trusting workplace
o Setting a high priority to people management o Supporting my colleagues o Providing strong encouragement and constructive feedback on
performance and career development o Acting as a coach and mentor to those who value my experience o Taking personal responsibility for sharing information.
Challenging the way we do our business (why and how)
o Being open to new information and ideas
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JOB INFORMATION PACKo Encouraging a diversity of perspectives o Suggesting ways of improving how things are done o Sensibly managing and taking risks - learning from unsatisfactory
outcomes o Keeping on learning.
ResourcingComcare employs around 490 people based in Canberra, Melbourne, Sydney, Brisbane, Perth and Adelaide. It has an annual recurrent budget in excess of $300 million and manages outstanding workers’ compensation claims liabilities of approximately $2.5 billion.
Where Comcare is located?Comcare’s main office is in Canberra situated at 1st Floor, 14 Moore Street Canberra ACT 2601.
Melbourne Office Level 2121 William StreetMelbourne VIC 3000
Sydney OfficeLevel 30Sydney Central477 Pitt Street Sydney NSW 2000
Brisbane OfficeLevel 8410 Queen StreetBrisbane QLD 4000
Adelaide OfficeLevel 2222, 25 Grenfell StreetAdelaide SA 5000
Perth OfficeSuite 324, Level 3Legal & General Building267St Georges TerracePerth WA 6000
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APS VALUES AND CODE OF CONDUCT
We apply the Australian Public Service (APS) Values and Code of conduct to everything we do.
APS VALUES
The APS is apolitical, performing its functions in an impartial and professional manner.
The APS is a public service in which employment decisions are based on merit.
The APS provides a workplace that is free from discrimination and recognises and utilises the diversity of the Australian community it serves.
The APS has the highest ethical standards. The APS is openly accountable for its actions, within the framework of
Ministerial responsibility to the government, the Parliament and the Australian public.
The APS is responsive to the Government in providing frank, honest, comprehensive, accurate and timely advice and in implementing the government’s policies and programs.
The APS delivers services fairly, effectively, impartially and courteously to the Australian public and is sensitive to the diversity of the Australian public.
The APS has leadership of the highest quality. The APS establishes workplace relations that value communication,
consultation, co-operation and input from employees on matters that affect their workplace.
The APS provides a fair, flexible, safe and rewarding workplace. The APS focuses on achieving results and managing performance. The APS promotes equity in employment. The APS provides a reasonable opportunity to all eligible members of the
community to apply for APS employment. The APS is a career-based service to enhance the effectiveness and cohesion
of Australian’s democratic system of government. The APS provides a fair system of review of decisions taken in respect of
APS employees.
Public Service Act 1999 Part 3, Section 13.
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APS VALUES AND CODE OF CONDUCT
APS CODE OF CONDUCT
An APS employee must behave honestly and with integrity in the course of APS employment
An APS employee must act with care and diligence in the course of APS employment
An APS employee, when acting in the course of APS employment, must treat everyone with respect and courtesy, and without harassment.
An APS employee, when acting in the course of APS employment, must comply with all applicable Australian laws. For this purpose, Australian law means any Act or an instrument made under an Act or any law of a State or Territory, including any instrument made under such law.
An APS employee must comply with any lawful and reasonable direction given by someone in the employee’s Agency who has authority to give the direction.
An APS employee must maintain appropriate confidentiality about dealings that the employee has with any Minister or Minister’s member of staff.
An APS employee must disclose, and take reasonable steps to avoid, any conflict of interest (real or apparent) in connection with APS employment.
An APS employee must not provide false or misleading information in response to a request for information that is made for official purposes in connection with the employee’s APS employment.
An APS employee must not make improper use of inside information or the employee’s duties, status, power or authority in order to gain, or seek to gain, a benefit or advantage for the employee or for ay other person.
An APS employee must at all times behave in a way that upholds the APS Values and the integrity and good reputation of the APS.
An APS employee on duty overseas must at all times behave in a way that upholds the good reputation of Australia.
An APS employee must comply with any other conduct requirement that is prescribed by the regulations.
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JOB INFORMATION PACK
APPLYING FOR A JOB
The Selection Process
Comcare uses a fair and competitive selection process. The standard process involves assessing a person against the selection criteria for the relevant position. Comcare’s processes are likely to take approximately eight weeks for short listing, interviewing, reference checking and offers to be made.
Your statement of claims addressing the selection criteria:
Your application provides a first point of contact with the Selection Panel. Submit a brief covering letter and include your Resume and a Statement of Claims against the selection criteria for the position. Your claims against each criterion should be no longer than a page.
To address the selection criteria please respond using examples from work. If you do not have work examples, please provide relevant examples from your school, university or other experience. Please focus on your own involvement in the various situations (use ‘I’ rather than ‘we’) and provide examples that have occurred within the last two years wherever possible.
STAR scenario approach
In order to provide the most information about your capabilities for the role, please provide examples which have a clear beginning, middle and end. You may use the STAR approach to assist you when responding to the criteria
Situation Brief outline of the situation or setting?Who was involved?What was your role?
Task What did you do?What happened next?
Approach What action did you take?How did you do it?
Result What was the outcome?What feedback did you receive?How was the organisation able to benefit from it?
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APPLICATION COVER SHEET
Ensure that you complete and attach the Application Cover Sheet (included in this pack) to your application.
Applications should be submitted in word 2003 format by 5 pm on the day shown in the advertisement. If you are unable to submit it on this day, you need to talk to the contact officer and get approval to submit a late application.
Your application may be emailed to [email protected], (this is preferable) or posted to:
The Recruitment AdviserHuman Resource Section ComcareGPO Box 9905Canberra ACT 2600
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APPLICATION COVER SHEETVacancy Details:
Job Title/ Position Number
Assistant Director ,Governance & Business Engagement - 00941
Classification Executive Level 1
Branch Corporate Services
Where did you see the job advertised?Eg. Press (please specify), Seek, Gazette
Personal Details
Title DOB
Surname
Given Name(s)
Gender (M/F)
Are you an Australian Citizen?
If NO, have you applied for citizenship? When?
Have you received a redundancy Benefit from an APS Agency within the last 12 Months?
APS Code of Conduct
Have you ever been found to have breached, the APS Code of Conduct
If, yes which department or agency?
Postal Address
E-mail Address
Daytime contact phone numbers
Current Employment DetailsIf you are not currently employed by the Australian Public Service (APS), some of the following may not be relevant.
Name of Employer
Your Position/Title
AGS Number
Actual APS Classification
Acting Level
Location
Status Permanent Fixed Term Non-Ongoing
Length of time in APS (yrs)
Workplace Diversity (statistical purposes only)
Highest Education Level?
Are you indigenous Australian?
First Language?
A person with a disability?
If selected for interview please specify any assistance you may require:
Security clearanceDo you have a valid security clearance?
If so, what level?
Referee Details
Please provide two (2) current referees who have supervised and assessed your performance within the workplace.
Name Referee 1
Relationship
Contact Number
Name Referee 2
Relationship
Contact Number
Attachments (Please check you have included the following attachments in your application)
Application Coversheet
Your Statement of Claims against the selection criteria
Resume / Curriculum Vitae
Please submit your application to
Applicants Declaration I DECLARE THAT THE INFORMATION PROVIDED IN THIS APPLICATION IS TRUE AND CORRECT.
JOB INFORMATION PACK
DUTY STATEMENT
1. Develop, implement and manage the IT business engagement model with a view to increase ICT awareness.
2. Manage and co-ordinate the ICT audit program.
3. Co-ordinate and providing secretariat services to the ICT governance structures including maintenance of procedures, IT strategic plan and documentation.
4. Develop and report against IT standards compliance against well established industry frameworks such as ITIL and CoBIT.
5. Actively develop working relationships across the organisation, with clients and other stakeholders that are effective, collaborative and strategic.
6. Assist in the ICT business planning and risk management activities.
7. Actively contributing to the development and implementation of business improvement plans, strategies and procedures for Business Engagement and Solutions Section.
JOB INFORMATION PACK
SELECTION CRITERIA
The following selection criteria are based on Comcare’s Career and Capability Framework and the APS Senior Executive Leadership Capability Framework. Further information on the framework is available on the Australian Public Service Commission’s internet site at: http://www.apsc.gov.au/selc/index.html
Criteria No.
Selection Criteria
1. Strategic and analytical skills, in particular the ability to contribute to: Comcare’s vision, purpose and business objectives, the development of sound advice for the Minister; the Safety,
Rehabilitation and Compensation Commission; the Seafarers Safety, Rehabilitation and Compensation Authority; the CEO; other Comcare staff and/or other bodies on matters relating to Comcare’s areas of responsibility; and
the development of innovative and creative approaches to addressing issues and challenges in the work group/business unit/organisation.
2. A record of achieving results, with the ability to: effectively manage the delivery of programs, projects and/or
organisational change initiatives; and provide a high level of professional/specialist/technical expertise and
knowledge.
3. Personal Drive and Integrity, including demonstrated:
professionalism and integrity; willingness to accept responsibility and accountability; commitment to and ability to model the behaviours required by the
APS Values, APS Code of Conduct and the Comcare Leadership Values;
initiative, motivation, and resilience; and commitment to continuing personal learning and development.
4. Ability to Cultivate Productive Working Relationships, in particular, skills in:
establishing and maintaining productive relationships with a range of internal and external clients and stakeholders;
fostering collaboration and teamwork across the organisation; leading and managing people and work groups effectively; promoting learning and development for team members; and effectively communicating business and corporate goals, needs and
priorities.5. High level communication skills, including the ability to:
communicate orally and in writing at a high standard; negotiate effectively with a range of internal and external
stakeholders and resolve conflicts skilfully; and represent Comcare with credibility and professionalism.