com 295 com 295

COM/295 Version 3

Business Communications

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COM 295 Entire Course Link

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COM 295 Week 1 Communication Process

Instructions

Complete the Communication Process worksheet.

Click the Assignment Files tab to submit your assignment.

Communication Process

Complete the following table.

Review the steps of the communication model on in Ch. 2 of Business Communication. See

Figure 2.1.

Identify one personal or business communication scenario.

Describe each step of that communication using your personal or business scenario. Use

detailed paragraphs in the boxes provided.

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Steps of communication

model

Personal or business scenario

1. Sender has an idea.

2. Sender encodes the idea in

a message.

3. Sender produces the

message in a medium.

4. Sender transmits

message through a

channel.

5. Audience receives the

message.

6. Audience decodes the

message.

7. Audience responds to the

message.

8. Audience provides

feedback to the sender.

Additional Insight

Identify two potential barriers that could occur in your communication scenario and then explain

how you would overcome them. Write your answer(s) below.

COM 295 Week 1 Knowledge Check

Instructions

1.

Which of the following terms best describes the process of sending and receiving verbal and

nonverbal messages between two or more people?

A.

injunction process

B.

stimulus discrimination process

C.

interpersonal communication process

D.

habituation process

2.

_____ is the process of interpreting messages from others into meaning.

A.

Reasoning

B.

Encoding

C.

Classifying

D.

Decoding

3.

All outgoing messages are encoded and all incoming messages are decoded through:

A.

A filter of lifetime experiences

B.

The process of injunction

C.

The trickle-down effect

D.

Mapping activities

4.

_____ is the component of active listening in which nonverbal communication plays a vital role.

A.

Reflection

B.

Retrospection

C.

Paying attention

D.

Meditation

5.

Reflecting is the component of active listening which entails:

A.

active nonverbal communication.

B.

approaching conversations with a judger mind-set.

C.

making sure you understand others by frequently paraphrasing what you're hearing.

D.

Agreeing with everything you hear to ensure harmony and goodwill.

Concept: BARRIERS TO COMMUNICATION

Mastery 100% Questions

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7

Materials on the concept

Mastering Team Skills and Interpersonal Communication

Listening, Team Communication, and Difficult Conversations

Exploring the Communication Process

6.

Which of the following communication trends is considered a barrier to effective listening?

A.

Giving employees advice only if necessary or when requested

B.

Rarely using the either/or approach

C.

Relying excessively on the use of communication technology

D.

Approaching conversations with a learner mind-set.

7.

Which of the following statements about defensive comments is true?

A.

They are the result of high self-awareness.

B.

They increase trust and goodwill in group discussions.

C.

They cause people to attack others in an effort to protect themselves.

D.

They simplify the exchange of honest opinions

Concept: RECOGNIZING CULTURAL DIFFERENCES


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Understanding the Concept of Culture

Communicating across Cultures

Improving Intercultural Communication Skills

8.

Which of the following is characteristic of high cultural intelligence?

A.

The ability to work by a rigid set of rules and guidelines

B.

The ability to superimpose one's own culture upon all others

C.

The ability to interpret the behavior of people worldwide through a single culture's framework

D.

The ability to approach cross-cultural work relationships from a learner mind-set.

9.

How do individualists differ from collectivists?

A.

Individualists value obligation over choice, unlike collectivists

B.

Collectivists see themselves as distinct from their family members, unlike individualists

C.

Individualists prefer direct communication, unlike collectivists.

D.

Collectivists network in temporary

10.

Which of the following is a feature of low performance societies?

A.

There is more emphasis on results than on relationships

B.

Measurable goals and objectives are prioritized in meetings.

C.

Feedback is viewed as essential to improvement

D.

Expressions of loyalty and sympathy are valued.

11.

The cultural dimension of assertiveness deals with:

A.

the degree to which cultures are willing to sacrifice current wants to achieve future needs

B.

the way in which cultures socialize members to feel in uncertain, novel, surprising, or

extraordinary situations.

C.

the division of roles between men and women in society.

D.

the level of confrontation and directness that is considered appropriate and productive.

12.

Which of the following is characteristic of people from low humane orientation cultures?

A.

They consider taking time to talk about feelings as critical.

B.

They are sensitive to all forms of unfairness.

C.

They smile and display other nonverbal signs of welcome frequently.

D.

They prioritize pleasure and self-enjoyment over kindness and generosity.

Concept: WAYS TO ESTABLISH CREDIBILITY IN

BUSINESS COMMUNICATION


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Fairness in Business Communications

High-Trust Relationships, Ease of Communication, and Improved Work Outcomes

The Role of Character in Establishing Credibility

13.

In what way does caring help establish credibility in the business world?

A.

It helps people understand serious business problems.

B.

It encourages people to work as individuals instead of teams.

C.

It promotes closed communication structures.

D.

It encourages people to demonstrate accountability.

14.

A _____ takes a stakeholder view that includes all groups in society affected by a person's

business.

A.

sense of accountability

B.

sense of individuality

C.

sense of team culture

D.

sense of opportunity

15.

People can demonstrate competence by:

A.

obscuring their motivation and sources of information.

B.

being accountable only to themselves and nobody else.

C.

hiding their mistakes from their team members.

D.

emphasizing results and focusing on action.

16.

Character can be defined as:

A.

the stated and lived values of a company.

B.

the knowledge and skills needed to accomplish business tasks.

C.

a reputation for adhering to high moral and ethical values.

D.

a state of principles that govern behavior in the workplace.

17.

Tess is the general manager of Choc-a-block, an international sweet-manufacturing company.

She wishes to give one of her managers the "Employee of the Year" award, and one of her

teams the "Stars of the Year" award. Which of the following teams should she choose for the

"Stars of the Year" award if she is looking for one that operates in a high-trust environment?

A.

Team A, whose members are highly efficient and easy to motivate.

B.

Team B, whose members tend to assume the worst of each other

C.

Team C, whose members rarely give each other the benefit of the doubt

D.

Team D, whose members have poor communication styles.

COM 295 Week 2 Ethics & Credibility in Business

Communications

Instructions

Write a 350- to 700-word paper (not including title and reference page) on the event you

have chosen in the Learning Team Collaboration Activity according to the following

criteria:

Explain the situation of the event.

Describe the company's ethical obligation in their communications to the public.

Answer the following questions:

o Did you find any evidence of communications to the general public?

o How effective was the communication in terms of establishing credibility?

o If not, what approach would you suggest the company take to

communicate to the public to gain credibility?

Cite and reference at least two sources.

Format your paper consistent with APA guidelines. Use one of the templates for APA

papers provided in the Center for Writing Excellence.



Instructions

1.

Email communication

A.

is characterized by low control.

B.

is characterized by little coordination.

C.

is a rich communication medium

D.

incurs high cost

Concept: PLANNING BUSINESS MESSAGES


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Creating Effective Business Messages

Planning Business Messages

Visual Media

Outlining Your Content

Improving Readability with Style and Design

2.

Which of the following is the first step in the AIM planning process for developing influential

messages?

A.

Idea development

B.

Message structuring

C.

Audience analysis

D.

Message review

3.

In the context of the AIM planning process, which of the following tends to be the single most

important planning step for many messages?

A.

Identifying reader benefits and constraints

B.

Making the message easy to navigate

C.

Estimating your credibility

D.

Ensuring the communication is fair

Concept: BUSINESS COMMUNICATION


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Creating Effective Business Messages

Listening, Team Communication, and Difficult Conversations

Introduction to Interpersonal Communication


4.

George, the marketing manager at Regal, believes that an employee should always act

ethically and should also report instances of unethical behavior that he encounters. This belief

held by George is an example of a(n):

A.

bias

B.

prejudice

C.

prototype

D.

value

5.

Which of the following is most likely to have a negative impact on your readers' perceptions of

your credibility?

A.

Using strong analogies

B.

Using inaccurate statements

C.

Avoiding slanting

D.

Avoiding exaggerations

6.

The less specific you are while writing your business messages the greater the possibility

A.

that your readers will be ensured of your credibility

B.

of your readers avoiding scanning and skimming your message.

C.

of your readers being patient and reading your message more carefully.

D.

that your readers will question your intention of keeping them informed.

Concept: WRITING BUSINESS MESSAGES


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Writing Business Messages


Email and Social Media for Business Communication

7.

In the course of conducting a FAIR test to review your business message, when you attempt to

determine how your message will affect others from ethical, corporate, and legal perspectives,

you are most likely checking:

A.

if the facts you have stated are accurate.

B.

if you have granted enough access to the message recipients to provide input.

C.

how your message will impact various stakeholders.

D.

if you have demonstrated respect for the inherent worth of others.

8.

Craig is the sales manager at Blaize Supersports and has a 20-member-strong sales team that

reports to him. On an average, Craig receives about 115 emails and sends out 75 emails a day.

James, a salesperson at the store, leaves the subject line blank while typing out a leave

request mail to Craig. James wants to take the week off and spend time with his family. As

James is about to send it, he realizes that the subject line is blank. Which of the following

should James do before sending the email to Craig?

A.

Send it anyway since the subject line shouldn't matter to Craig.

B.

Include only the number of days and dates in the subject line.

C.

Type his name, department details, and employee id in the email and then send it to Craig.

D.

Use a descriptive subject line such as "Leave of absence request".

9.

Which of the following reputations is a result of the meta message "I abide by the rules"?

A.

Talented, skilled, and capable

B.

Activist, cause-driven, and passionate

C.

Learning, inquisitive, and curious

D.

Moral, ethical, and fair

10.

Which of the following is a reason why audience analysis for routine messages generally does

not require much time?

A.

Routine messages are not important.

B.

Typically, the top management comprises the audience of the routine messages.

C.

Most routine messages do not contain much content.

D.

The audience is likely to respond positively to routine messages.

11.

In the case of a routine message, the number of words in a primary message:

A.

should not exceed ten

B.

should not exceed five

C.

should be between fifteen and twenty

D.

should be between twenty and thirty

Concept: COMPLETING BUSINESS MESSAGES


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Completing Business Messages

Routine Messages

12.

Which of the following stages of developing routine messages involves proofreading?

A.

Drafting

B.

Analyzing

C.

Reviewing

D.

Planning

COM 295 Week 2 Global Communication Discussion

Instructions

Click on "New Message" under the Discussion tab to create your message.

List your selected country in the Subject line.

Make a list of your rules in the body of the message.

Global Communication Discussion

You are an employee of a global corporation and will be traveling out of the United States

for work for the first time. Select ONE of the following countries and make a list of

non-verbal business communication rules (kinetics, eye contact, touch, dress, space, and

time) you should follow for the selected country.

Japan

China

Russia

Brazil

France

Germany

Argentina

COM 295 Week 2 Global Communications

Instructions

Complete the Global Communications Worksheet.


Global Communications Worksheet

Your supervisor wants to send a brief e-mail message to welcome employees who have

recently transferred to your department from Brazil, Russia, India, and China. He has written a

draft message and would like your feedback.

Review your supervisor’s message below. Rewrite the message to make it appropriate for the

communication style of one of the four countries of your choice. Conduct research to know

more about the communication style of your chosen country.

I wanted to welcome you ASAP to our little family here in the States. It’s high time we

shook hands in person and not just across the sea. I’m pleased as punch about

getting to know you all, and I for one will do my level best to sell you on America.

Complete the table with your rewritten welcome message.

Chosen Country name Rewritten welcome message

Additional Insight

Respond to each of the following questions with at least one paragraph:

When you researched the communication style of your chosen country, what information

did you discover?

What are some considerations that should be made when writing to someone from

another country?

COM 295 Week 3 Technology and Communications

Instructions

Identify the specific medium or media you would use to deliver each of the messages

listed in the Week 3 Learning Team Collaboration Activity.

Write 1- to 3-paragraphs for each message that describe and explain your choices. Your

answer can reference your Learning Team discussion or you can make your own

choices.


COM 295 Week 3 New Hire Communication

Instructions Complete the New Hire Communication Worksheet.


New Hire Communication Worksheet

Select a company you are familiar with. Imagine that you work for the HR department of the

company. You are tasked to develop a message to orient new hires to the company culture, process,

procedures, and general information.

Compose a message for new hires using the three-step process outlined in Ch. 5 of Business

Communication.

Step 1: Prewriting

Review the AIM planning process in Ch. 5 of Business Communication including the “Chapter

Takeaway for Creating Effective Messages.”

Analyze the situation described above by answering each of the following questions with 1 to 2

paragraphs:

1. Review the assignment directions above. What is the purpose of the message the HR

employee is tasked to write?

2. Who is the audience? What are characteristics shared by the audience that the HR employee

should consider when writing the message? What do they already know?

3. Which communication channel(s) would you choose to deliver the message and why?

4. What writing strategies can you use in your writing of the message?

Step 2: Drafting

Research your company’s background to know about the culture, processes, and procedures

within the organization you selected.

Write a rough draft of the message below using the analysis you did in Step 1. Make sure your

message is appropriate for the purpose and audience (e.g., new hires). Use an outline to help

organize your thoughts.

Refer to Ch. 5 of Business Communication for strategies of researching background information

and effective writing.

Step 3a: Revising

Copy and paste the message you drafted in Step 2 below. Proofread and edit the message using

the “Track Changes” feature under the “Review” tab to show you are actively engaged in

proofreading and revision.

Review Ch. 5 of Business Communication to learn more about revising messages before you

start. Use the following questions as guidance when you proofread the message.

1. Does the message establish the credibility? Is there some supporting research you may

use to deepen the credibility?

2. Is the message clear? Can your audience read the message without many questions?

3. Is the message concise? Have you eliminated unnecessary verbiage in the message?

4. Is the message easy to read? Have you used headings or bulleted lists to increase the

clarity of your message?

Step 3b: Final Message for Submission

Provide the final copy of your message here.

Save the document and submit it as your assignment.


Instructions

1.

Which of the following statements is true about primary research?

A.

Primary research refers to the analysis of data collected by others outside an organization.

B.

Primary research provides feedback directly related to an organization and its needs.

C.

Primary research is less time-consuming and economical to carry out than secondary

research.

D.

Primary research is free from biases toward preexisting opinions and beliefs.

2.

Which of the following terms best describes the process that involves the analysis of data

collected by others with no direction from you or members of your organization?

A.

Strategic maneuvering

B.

Delphi method

C.

Value chain analysis

D.

Secondary research

3.

Which of the following is of the least importance when analyzing data?

A.

Understanding database design

B.

Using statistical software over spreadsheet software

C.

Analyzing data with colleagues in a group

D.

Focusing on issues that are tangential to key research problems.

4.

Which of the following raises the credibility of a report?

A.

Stating the business problem at the end of the report

B.

Presenting arguments that are open to interpretation

C.

Dealing with predictions and the cause-effect statements carefully.

D.

Shielding the urgency of the problem.

5.

Which of the following is an advantage of documenting your research sources?

A.

It makes your report easy to navigate.

B.

It allows decision makers to judge the quality of your data.

C.

It decreases the size of your report.

D.

It helps establish the purpose and value of the report.

6.

What does it mean to demonstrate originality in thought when using secondary research to

develop reports?

A.

To combine information from your various sources in novel and insightful ways.

B.

To use indirect quotations when the quotation contains a particularly compelling combination

of words.

C.

To raise the credibility of your report by carefully dealing with cause-effect statements.

D.

To provide citations to indicate the information you have drawn from other sources.

Concept: PURPOSES OF BUSINESS DOCUMENTS

Mastery 100% Questions 7


Short and Long Reports

Insert Charts and Tables to Draw Attention to Your Key Points

Use Preview Statements to Frame Your Messages and Accentuate Takeaway Messages

Proposals and Business Plans

Designing Your Reports to Help Decision Makers

Show More

7.

Which of the following demonstrates originality in thought when using secondary research to

develop reports?

A.

Citing all your research sources

B.

Generating your own conclusions and recommendations

C.

Using the most current documentation guidelines

D.

Adopting a methodical and skeptical approach to decision making

Concept: DEVELOPING PERSUASIVE MESSAGES


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Understand Your Audience

Develop Your Ideas

Apply the Personal Touch

Use Action-Oriented and Lively Language

Write with Confidence

Show More

8.

Which of the following is true of persuasive messages?

A.

The vast majority of business messages are persuasive messages

B.

Persuasive messages do not need any prior planning

C.

Persuasive messages are very similar to messages that express appreciation

D.

Persuasive messages require a message structure that reduces resistance

9.

Which of the following is the first step in the planning process for writing persuasive

messages?

A.

Conducting the FAIR test for the message

B.

Analyzing the audience

C.

Setting up the message structure

D.

Developing ideas

10.

Which of the following is true about understanding your audience?

A.

It is necessary to understand the values of your audience but not their needs.

B.

To understand your audience, ask as few questions as possible to avoid annoying them.

C.

The process of understanding your audience should be started after developing the

persuasive message.

D.

It is important to consider the psychological principles that impact people's decisions.

COM 295 Week 4 New Hire Communication Peer Review

Instructions

Complete the New Hire Communication Peer Review.


New Hire Communication Peer Review

Read the following sample student Week 3 New Hire Communication assignment. In the message,

an HR staff member of ABC Company communicates the company’s culture, processes,

procedures, and general information to new hires in emails.

Sample Student Work: HR Email Communication for ABC Company New Hires

Dear Employees,

During Day 1 of the training, we will provide you an introduction and general company

overview. On Day 2, uniforms will be issues and E-learning will begin. You will continue

E-learning on Day 3 and complete it on Day 4. We will also assign you an area for you to start

working on Day 4. Day 5 has no work for you to do.

All employees must follow procedures. Employees must use the employee entrance and

parking in the back of the building. If you arrive late to work, you must check in with your

supervisor upon arrival. If employees need extra training, please inform the supervisor in the

case they need extra training. Meal breaks are 30 minutes if working 8 or more hours. If

working less than 8 hours, employees will get a 15 min break. Every first Monday of the

month mandatory staff meetings take place in the conference department. You must attend the

meeting. In the event you cannot attend, you must have prior approval from your supervisor.

Our company is dedicated to providing the best retail experience to customers by offering

competitive prices and equal employment opportunities. Our company offers extensive

training and development programs and opportunities for growth within. We offer employee

stock options and competitive incentives year round. This position is also eligible for medical,

dental, and vision insurance as well as a percent matching 401k program.

Our company offers a diverse cultural environment. We encourage our employees to voice

their opinions and give feedback where they see fit. All employees will be issued a standard

uniform. The uniform policy is on page 7 of the employee handbook. If you have not received

a handbook, please inform your trainer.

HR Department of ABC Company

Evaluate the message above using the evaluation guide provided. Indicate whether each item is

met, partially met, or not met. Include any suggestions for the student to improve the message.

Items Met

Partially

Met

Not Met

Suggestions for Improvement:

The message provides useful information.

The message is concise.

The message is clear.

The tone of the message is appropriate for the

target audience.

The message effectively reaches the intended

goal.

The message effectively persuades audience to

take actions.

Paragraph and sentence transitions are present,

logical, and maintain the flow throughout the

paper.

The format of the message is easy to read.

Additional comments:

COM 295 Week 4 CAREER CONNECTION: Resume Building

Instructions

CAREER CONNECTION: This activity connects to career by getting students started on

building their resume.

Go to Phoenix Career Services.

Click on Resume Builder.

Build your resume.

Copy your resume to a Microsoft® Word document and submit it to your instructor. Make

sure you include your introductory statement, which could be your career objective,

qualification summary, or career summary.

Include an APA formatted title page for the assignment.


Note. In Week 5 you will need to find a mentor, friend, or colleague and ask them to

review and provide feedback on the resume. You may want to identify that person this

week so you have time to provide them with the resume and receive feedback.


Instructions

1.

Which of the following is true with regard to the use of slides and handouts during

presentations?

A.

Avoid previewing the slides before showing them.

B.

Don't start your slides right away

C.

Turn out the lights so that the audience can view your slides easily

D.

Read your slides rather than interpreting them.

Concept: DEVELOPING AN ORAL OR ONLINE

PRESENTATION


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Providing an Overview Statement

Developing Oral and Online Presentations

Provide a Compelling Preview

Establish Presence

Planning the Content of Your Presentation

2.

What is the expansion of the acronym "AIM" in the content planning process?

A.

Access - ideas - message

B.

Audience - initiatives - motives

C.

Audience - ideas - message

D.

Ability - initiatives - message

3.

The _____ of a presentation should include an attention-getter, a positioning statement, and

an overview.

A.

view

B.

body

C.

preview

D.

conclusion

COM 295 Week 4 Persuasive Message

Instructions

Select a product or service for this assignment.

Review Ch. 9 of Business Communication about writing effective persuasive messages.

Complete the following two parts to sell the product or service to two different audiences.

Part I:

Write a message to persuade your boss to invest capital resources to develop the product

or service for sale.

Include secondary research to support your argument and explain what you will do in

case the selected product or service does not initially sell as much as expected. Cite and

reference sources using APA formatting.

Select the appropriate channel for delivering your message based on context, audience,

and purpose.

Explain why you selected the channel.

Note: Part I is the basis of your Week 5 Persuasive Presentation assignment.

Part II:

Write a sales pitch to sell the product/service to the end consumer. The sales pitch that

you write could be part of a marketing campaign, which can be the verbiage for a

commercial, a flyer, a message posted on social network, and so on. Make sure to identify

the context, as per the examples, in which the sales pitch will take place.

Select the appropriate channel for delivering your message based on context, audience,

and purpose.

Explain why you selected the channel.

Include an APA formatted title page for the assignment.


COM 295 Week 5 CAREER CONNECTION: Persuasive

Presentation

Instructions

Choose one of the following to complete:

Create an 8- to 10-slide presentation, including detailed speaker notes, based on the

Week 4 Persuasive Messages Part I assignment.

Apply the principles of designing effective slides discussed in the textbook as you

develop your presentation.

Include at least one visual to support on your slides, for example, using a line chart to

show increasing sales. Include the following in presentation slides:

Title

Introduction

Recommendation

Benefits

Impact if product or service does not sell as much as expected

Conclusion

References

-OR-

Create a 3- to 5-minute video based on the Week 4 Persuasive Message Part I

assignment.

Use an app or program such as Movenote®, Knovio

®, Presentme

®, or another video

recording application to complete this activity. Include the following in the video:

Title

Introduction

Recommendation

Benefits

Impact if product or service does not sell as much as expected

Conclusion

References


COM 295 Week 5 CAREER CONNECTION: Resume Review

Instructions

CAREER CONNECTION: This assignment connects to careers by working on skills to

create an effective resume.

Find a mentor, friend, or colleague and ask them to review and provide feedback on the

resume you created in Week 4.

Write a 350- to 700-word summary of the feedback you received. Discuss how you will

incorporate this feedback into a revision of your resume.

Refer to the Summary Template in the Center for Writing Excellence for appropriate

format. Make sure your summary has a title page, use paragraphs, and use double

space.

Format the summary consistent with APA paper guidelines.


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