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Occupier Services GroupSpecialized Real Estate ServicesAccelerating success.

Colliers International occupier services Group P. 2

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Colliers International occupier services Group P. 1Colliers International occupier services Group P. 1

› Add measurable value

› Improve workplace performance

› Reduce costs

› Expand fl exibility

› Decrease business operating risks

› Increase overall profi tability

With a sharp focus on advising high-profi le businesses with large, complex, local projects and such businesses that operate in multiple markets, Colliers Occupier Services Group delivers individual real estate business solutions that

The Occupier Services Group comprises Colliers’ top-tier tenant/occupier broker-specialists working as one collaborative, accountable team to address your real estate issues. The group operates at strategic and tactical levels with your company‘s leadership to enable well-informed, profi t-driven real estate decisions. Few of our competitors have this kind of high-level, integrated service group.

Champions for Your Success

Advocates for Your Profi tability

Best-in-Class Apart Even Better Together

To achieve optimal results, the Occupier Services Group gains a thorough understanding of your business; your exact space needs; and your specifi c expectations, goals, and challenges – a typical beginning in the real estate services industry. However, atypically, we bring together the best practices, tools, experience, and negotiating expertise of Colliers’ most practiced and talented tenant rep brokers to achieve your goals. By sharing the best-in-class thinking of our preeminent specialists from across the United States, we are better positioned to give you the highest-quality advice and thus achieve the most advantageous results.

Each member of the Occupier Services Group has a proven track record of success in devising innovative solutions for companies with large-scale, complex projects or multi-market portfolios – locally, nationally and, in some cases, internationally. Each member has accepted our code of conduct and rules of engagement contract, which is solely focused on delivering exceptional results for our clients. Equally important is that all members have agreed to put aside their own interests to advocate the interests of our clients and our Colliers platform. This truly diff erentiates us from our competitors.

P. 2 occupier services Group Colliers International

core cApABiliTies

› Superior analytics, customized modeling

› Transaction execution with deeply managed process tools

› Strategy development and execution to set the right course

› Change management integration to improve business process

› Workplace performance improvement counseling

› Focus on how the real estate contributes to higher profi ts

ADDiTionAl cApABiliTies

› Property management

› Capital project management

› Asset acquisition and disposition

› Valuation, advisory, and appraisals

› Facilities management

› Colliers 360 – analytic dashboards

The Occupier Services Group is dedicated to continuous process improvement and shares “ever-better” practices to deliver a continually improving level of service unmatched in the industry. Strengthened by Colliers national and international infrastructure, our solutions fl ow from business and real estate strategy alignment to project implementation to higher profi ts for our clients.

Our areas of expertise include, but are not limited to, the following:

Superior Service.Outstanding Results.

Colliers International occupier services Group P. 3P. 2 occupier services Group Colliers International

Why Colliers Occupier Services Group?Occupier Services Attribute Benefi t to Client

Market-leading, highly experienced brokers Decreased business operating risk, improved execution across the board

Collaborative, accountable teams that apply the broadest knowledge/expertise to your project(s)

Added, measurable value in all steps in the process

Relentless advocates for you Lowest possible real estate costs, improved workplace performance, and increased overall profi tability

Tenacious negotiatorsBest deal with greatest fl exibility, all applicable incentives, and most thorough documents

Best-in-class analytics Time, money, and risk savings

No confl icts –100% transparency Exclusive representation and continuous communication

P. 4 occupier services Group Colliers International

Jenner & Block

With 10 years remaining on the lease on its 372,000-square-foot space in Chicago’s CBD, Jenner & Block, the national law firm, wanted to increase space efficiencies, reduce costs, and manage future growth. They retained Colliers to perform a strategic analysis of their lease and provide tenant representation services.

> Our solution

Colliers developed a space program/market strategy for Jenner and evaluated its stay-vs.-relocate options. As the Colliers team began evaluating potential market alternatives, they had a brilliant idea: that Jenner & Block join forces with Mesirow Financial, whose lease expired within four months of Jenner & Block’s. Jenner needed 400,000 RSF; Mesirow, 350,000 RSF. With a combined 750,000 RSF requirement, both firms were able to maximize their negotiation advantages.

Colliers coordinated the site selection process for both Jenner and Mesirow, including extensive market examination and in-depth financial analyses. The team bid to three new development sites and one existing building. The final choice was to anchor a 1.13 million-square-foot office tower at 353 North Clark Street. In addition to negotiating participation in the building design, Colliers introduced a flexible planning concept, which included demount-able furniture systems in core areas. This both reduced costs and increased flexibility.

> What was the result for the client?

Jenner realized a tenant-driven design-build for a 1.13 million-square-foot, 45-story new office tower for which Jenner’s Optimum Floor Plate Study was utilized to guide design. The $380 million project was completed on budget and on schedule, and Jenner’s NER was $2.65/SF less than that of one of its major competitors executing a similar lease in a new project nearby.

Success Story

Colliers International occupier services Group P. 5P. 4 occupier services Group Colliers International

ZYnGA inc.

Zynga, one of America’s fastest growing firms, expanded from one small office in San Francisco to a substantial international real estate portfolio in only two years. Initially, to relocate their headquarters, they required a cost-sensitive solution with total flexibility in a setting that expressed their culture and identity.

> Our solution

Following a visioning session with Zynga’s leaders, Colliers developed a real estate strategy that aligned Zynga’s financial objectives and operational requirements with short- and long-term occupancy solutions.

Colliers scrutinized potential vacancies and ultimately created an off-market opportunity. It involved redesign and repositioning of an existing building, as well as relocation and termination of several of the building’s tenants.

Colliers provided comprehensive financial modeling for cash flow and P&L impact of several deal structures and joint venture opportunities to Zynga. We developed a negotiation strategy that focused on strong economics and lease flexibility through unilateral expansion, extension, and termination options. In addition, Colliers created leverage to obtain incentives from the City and County of San Francisco to retain Zynga in the City.

.

> What was the result for the client?

Colliers delivered a short-term solution, allowing the company to mature while maintaining absolute flexibility. We executed the longer-term strategy with a 270,000 square foot off-market transaction. The aggressive expansion, extension, and termination rights give Zynga broad flexibility.

Colliers assisted the company in developing a centralized, scalable real estate and facilities management department; coordinated functions of multiple parties; created internal accountability; and developed multiple cost-saving initiatives.

We continue to manage Zynga’s global real estate portfolio, aiding in strategy development, facility acquisition and disposition, financial impact of real estate decisions, special consulting projects, and integrated ancillary services.

Success Story

P. 6 occupier services Group Colliers InternationalP. 6 occupier services Group Colliers International

Colliers’ service was second to none.

They were extremely responsive

under all our respective timetables,

demands, the pressures that came

up — the new deals that were

being offered, the landlords trying

to leapfrog the other landlords.

They were focused on a long-term

relationship and making sure we

added value not only in the immediate

timeframe but for the long term.

Bill Marianes

Managing Partner

McGuireWoods

“

”

Our goal was to save 20 percent,

$4 million a year, $40 million over

a 10-year lease term, and Colliers

accomplished that. We put our trust

and confidence in Colliers and they

delivered the results.

John Spinney

Former Senior Vice President and Chief Financial Officer

Investors Bank & Trust Company

”

“

Colliers has performed functions that I consider way beyond

the purview of a traditional real estate broker. They have been

involved in virtually every meeting for our new office building,

contributed materially throughout lease negotiations, and

continued to be involved after the lease was executed. I have

always seen Colliers put Jenner’s interest first – even where

it was potentially not in their own interest to do so.

Meredith Mendes

Executive Director and Chief Operating Officer

Jenner & Block

”

“Testimonials

Colliers International occupier services Group P. 7P. 6 occupier services Group Colliers International

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COLLIERS INTERNATIONAL AT A GLANCE

*The combination of Colliers International and FirstService results in 2.515 billion square feet under management —second-largest in the world.