Code Blue

Jessica DeVita

http://en.wikipedia.org/wiki/Intensive_care_unit

Extracorporeal membrane oxygenation

http://old.pcrf.net/wp-content/uploads/2011/06/IMG_0142.jpeg

High trust culture

via @jezhumble

A common communications plan and interoperable communications processes and architectures.

How can we apply these learnings to IT?

Perhaps the Incident Command System can help

Alert Fatigue

http://www.healthcareitnews.com/directory/alert-fatigue

HEALTHCARE AND IT Struggle with ALERT FATIGUE

Precise language in ourcommunication

can reduce alert fatigue

Are all the different words we use in IT helping hurting our communications

Infrastructure, droplet, vm, node, instance, compute engine, container, machine, box, server, metal, script, program, code, app, module, library………………

Effective Communication in physical spaces

nursingpage.blogspot.com/2011/09/therapeutic-communication.html

distance people prefer in interactions

Four Distances1. Intimate2. Personal3. Social4. Public

commons.wikimedia.org/wiki/File:Personal_Spaces_in_Proxemics.svg

“Can I give you a hug?”Yes! Thanks for asking first!

Human Factors affect communication

http://nursingpage.blogspot.com/2011/09/therapeutic-communication.html

1. Territorial – concepts of space & things individuals consider theirs

2. Roles and relationships3. Time – events that precede and follow

interactions4. Environment -comfort, safety = more

effective communication5. Attitudes

upload.wikimedia.org/wikipedia/commons/1/19/Linux_Kernel_panic.png