Enclosed cheque / bank draft No. ______________________ for RM _______________ being payment for _______ participant(s) made in favour of the ‘FMM InstItute’ .

Dear sir / Madam Please register the following participant(s) for the above programme:

Name Designation I.C. No.

1.

2.

3.

4.

Also available as an

In-House Course

registration Form

sBL scheme

administrative detaiLs

FMM INSTITUTE PERAK (Centre for Professional Development)Attn : Puan Eda / Ms Harvindar / Ms Nicole) No. 1, Lorong Raja DiHilir, Off Jalan Raja DiHilir, 30350 Ipoh, Perak. Fax. No. : (05) 548 8221 & (05) 548 8331 • Tel. No. : (05) 548 8660Email : fmmperak@fmm.org.my(475427-W)

(Please attach a separate list if space is insufficient.)

submitted by:

Registration:• Upon Faxing / Mailing the completed Registration Form to FMM

Institute, Perak, you are deemed to have read and accepted the terms and conditions. The course would also be deemed as confirmed unless informed otherwise.

• Will be based on First-Come-First-Served basis.Payment:• Cheques made in favour of FMM InstItute should be forwarded

to FMM Institute Perak.• For SBL Scheme, an Attendance of 100% is a MUST, in any case,

employers will be billed in full.• FMM Institute GST Registration No. 001764515840Cancellation:Must be in Writing with Reasons.• 7 days before the course ~ No Payment Charged• 3-6 days before the course ~ 50% Payment Charged• < 3 days before the course ~ Full Payment Charged• Participants who did not turn-up will be charged full payment.• Replacements can be accepted at no additional cost.Disclaimer:The FMM Institute reserves the right to change the facilitator, date and to vary / cancel the course should unavoidable circumstances arise. All efforts will be taken to inform participants of the changes.

Name: Designation:

Company: Tel: Fax: Email:

Address:

FMM Membership No: Company GST Registration No: MyCoID:

Closing date: May 31, 2016Medium of Instruction: EnglishCPD: 14 hours Course Fee (Fees inclusive of Gst, Course Materials, Refreshment, Lunch and Certificate of Attendance)FMM Members RM 530.00 per paxOthers RM 636.00 per pax

CoaCHing, CounseLLing, CHange management and HandLing diFFiCuLt peopLe

Coaching, Counselling, Change management and Handling difficult peopleTHE OPTIMIST’S CODE• Continuous improvement (CI) • Evolutionary improvement and

Revolutionary improvementCOACHING AND COUNSELLING • 7 keys principles of coaching

and counselling including questioning techniques

• 10 steps of coaching and counselling model

• 5 types of coaching and counselling attitudes and requirements

CHANGE MANAGEMENT• 6W3H :

o What is changeo When is change neededo Where will you get ideas for

changeo How can you introduce

changeo How can you manage change

and overcome barriero Why do people oppose

changeo What are the cost of changeo How will you know if the

change has workedo What of the future

• Special Skills in areas of encouraging innovation, leading

change, planning change and implementing change

• Business Analysis : Force Field Analysis, Change Management Model, SWOT Analysis, Five Force Analysis and PESTLE

• Change Management Skills Assessment Test

MANAGING DIFFICULT PEOPLE• How to get along with your

subordinate• How to get along with your boss• Understanding and preventing

difficult behaviours• Understanding behavioural

traits of yourself • Managing specific types of

difficult behaviours• EENC feedback• Managing conflict : Thomas-

Kilmann Conflict Model and Cialdini’s Six Principles of Influence

BUSINESS GURUS’ CONCEPT• Edward de Bono - Six Thinking

Hats • John Kotter – Leading Change –

Kotter’s eight steps

Course Content Trainer Ms Amanda S.K Soong who holds a Bachelor’s degree in Commerce from La Trobe Universit y, Australia  has been involved in the f ield of Purchasing, Production planning and control, customer service, marketing, warehouse management, training and consulting for 20 years. She has deep experience in initiating and implementing supply chain process, vendor cost control improvement system, and ef f ic ient produc tion planning and control in one of the world’s leader in electronics manufacturing. Ms Amanda’s interests are in helping organizations and individuals succeed through transforming and transcending t h e i r p e r f o r m a n c e . H e r extensive experience in change and project management has seen her in roles that have led to dramatic improvement in company performance across the supply chain sector. Her strengths lie in her ability to work collaboratively with clients to understand and meet their needs. She is also a certified trainer registered with PSMB.

June7 & 8, 2016

tuesday &Wednesday

8:45 am - 5:00 pm@ FMM Institute, Perak

OBjECTIvESUpon completion of this course, participants will be able to :• understand the right

attitude of a good coach and counsellor

• use the key skills and apply them specifically to coaching and counselling

• understand the 6W3H and special skills of change management

• learn the techniques to manage difficult people at work

• study world top business gurus’ concept and their application

WHO SHOULD AT TENDThose involved in the businesses of people (Managers, Executives and Officers) across all functional areas including general affair, human resource, production, sales, marketing, customer service, purchasing, engineering and others.

PeOPLe MAnAGeMentcate

gory