coach the coach

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Coach the Coach

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Manager Continuous Improvement

Coaching for Optimal Performance

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Contents

Characteristics of Good CoachElements of Good Coaching SessionCommunication Skills for Effective Coaching

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Characteristics of Good Coach

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Benefits of Good Coaching

Improve employee performance

Help develop employees competence

Help diagnose performance problems

Help correct unsatisfactory performance

Foster productive working relationship

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Characteristics of Good Coach

Positive

Goal Oriented

Supportive

Focused

Observant

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Positive

Your job is not correcting mistakes, finding fault, and assessing blameInstead, your function is achieving productivity goals by coaching your staff to peak performance

Characteristics of Good Coach

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Supportive

Your job as coach is to get workers what they need to do their job well, including tools, time, instruction, answers to questions, and protection from outside interference

Characteristics of Good Coach

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Goal Oriented

Base your assignments on clear, definable goalsTie specific tasks to those goalsCommunicate those goals to the people who actually have to do the work

Characteristics of Good Coach

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Focused

Effective communication is specific and focusedYou are far more likely to get action if that employee leaves your office focused on resolving the issue at hand

Characteristics of Good Coach

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Observant

Being observant means more than just keeping your eyes and ears openYou need to be aware of what isnt said as well as what is. If you are paying attention, you wont have to wait for somebody to tell you about a problem

Characteristics of Good Coach

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Boss vs. Coach

Boss

Talks a lotTellsPresumeSeeks controlOrdersWorks onAssign blameKeeps distant

Listens a lotAsksExploresSeeks commitmentChallengesWork withTakes responsibilityMakes contact

Coach

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Elements of Good Coaching Session

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Elements of Good Coaching Session

Establish a purpose

Establish ground rules

Keep focused

Develop dialogue

Speak clearly

Discuss one specific issue

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Elements of Good Coaching Session

Establish a purpose

Having a clear purpose at the beginning of coaching session will enable you to conduct focused and productive discussion

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Elements of Good Coaching Session

Establish ground rules

As with any meeting, you and the employee need to have a common understanding of certain factorsThe most important are time and roles

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Elements of Good Coaching Session

Keep focused

A few guidelines to keep focused :Avoid making noise anything that distracts from the atmosphereDont look at your desktop or PDADont touch your papersDont answer the telephone

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Elements of Good Coaching Session

Develop dialogue

A Dont launch into a monologIf youre coaching effectively, your employee should probably do most of the talking

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Elements of Good Coaching Session

Speak clearly

These tips will help you communicate more effectively:Use the simplest, most common termsAvoid the jargonBe specificUse the known to explain the unknown

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Elements of Good Coaching Session

Discuss one specific issue

Define the issue and limit the discussion to something manageableYoull get other chances to discuss other concerns but only if you resolve this specific concern right now

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Communication Skills for Effective Coaching

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Seven Communication Principles for Coaching

Soften the yous or change the into I to avoid sounding pushyInstead of : Youll have to., say Could you. Or Would you be able to.

Focus on the solution, not the problemInstead of Were out of milk., say We will pop down the shop for some milk.

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3. Turn cants into cansInstead of We cant do that until next week, say Well be able to do that next week.

Take responsibility dont lay blameInstead if Its not my fault, say Heres what I can do to fox that.

Seven Communication Principles for Coaching

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Say what do you want, not what you dont wantInstead of Dont drive too fast, say Drive carefullyFocus on the future, not the pastInstead of Ive told you before not to, say From now on.Share information rather than argue or accuseInstead of No, youre wrong, say I see it like this.

Seven Communication Principles for Coaching

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E explore by asking questions

A affirm to show you are listening

R reflect your understanding

S silence, listen some more

To listen more effectively..

Attend physically the right body language helps us to focus on the speaker and encourages the speaker to give us more information.Attend mentally follow the speakers flow of thought, listen to understand, not evaluate; listen first, then assessCheck it verbally paraphrase, clarify, probe further, summarize your understanding

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Good Habits of Effective Listeners

Looking at the speaker in order to observe body language and pick up subtle nuances of speechAsking questionsGiving speakers time to articulate their thoughtsLetting people finish what they are saying before giving their opinionRemaining poised, calm, and emotionally controlledLooking alert and interestedResponding with nods and uh-uhms

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brief

focused

relevant

constructive

An effective question is open and .

Asking Questions in Coaching Session

An effective question is BRIEF

The longer the question, the more likely you are to louse it upShort sentences arent just easier to understand, they are also easier to say. To keep you question brief, think about two things : 1) what do you want to learn from then answer? 2) what words will best elicit this information?

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Asking Questions in Coaching Session

An effective question is FOCUSED

Target a single and a particular aspect of that subject per questionIf you dont, you may render any answer meaningless

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Asking Questions in Coaching Session

An effective question is RELEVANT

Keep you questions on subject and on targetIf an answer strays off the point, tactfully refocus

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Asking Questions in Coaching Session

An effective question is CONSTRUCTIVE

You need to accentuate the positive in you approach to questioning, not because it make you seem nicer, but because your questions will be more effective

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Exploring Questions

Open Questions

Open questions yield lots of information because they allow a person to explain what is most important or interesting and encourage elaboration.

Probing Questions

Probing questions are those that relate to the topic we want to explore further. They encourage the speaker to flesh out the details.

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Closed vs. Open Questions

When did that happen? What led up to that?

Was your trip successful? What did you manage to accomplish on your trip?

Did you like the candidate? In what ways do you think that candidate meets our need?

Did you have a good meeting? What happened at the meeting?

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Some Probing Questions

Can you be more specifics?Can you give me an example of that?What happened then?For instance?How does this affect you?What might cause that, do you think?Can you fill me in on the details?

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