co-design tools and techniques - world usability day rome 2015
TRANSCRIPT
CO-DESIGNtools and techniques
@alessioricco1
WHAT IS CO-DESIGN
➤ Participatory design (originally co-operative design, now often co-design) is an approach to design attempting to actively involve all stakeholders (e.g. employees, partners, customers, citizens, end users) in the design process to help ensure the result meets their needs and is usable(wikipedia)
photo from https://feeoonah.wordpress.com/2
THE POINT OF VIEW OF CONSULTANCY
➤ “How can consultants and organisational members concrete conversations about the way the consultancy process can be structured and sequenced to facilitate new patterns of meaning making and actions?”
Dialogic Organisation Development: Theory and Practice of Transformational Change (Ed: Bushe, Marshak)
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WHO
➤ all the stakeholders could be actively involved in the design process
➤ designers
➤ IT people
➤ marketing
➤ users
➤ citizens
➤ etc..
photo (CC) Stuart Rayner, St. Helens4
WHY
➤ INNOVATIONthe designer will see things from different points of view and it’s lead to create things in different ways, with different approaches, materials and people
photo from https://flexhousing.wordpress.com/flex-dundee-workshop/5
WHY
➤ INNOVATION
➤ USER CENTRED APPROACH the user expertise, skills and experience are fundamental and valuable parts of the design process
photo from https://flexhousing.wordpress.com/flex-dundee-workshop/6
WHY
➤ INNOVATION
➤ USER CENTRED APPROACH
➤ DEMOCRATICusers, stakeholders, designers have the right to partecipate in the process because they are involved at different level
photo from https://flexhousing.wordpress.com/flex-dundee-workshop/7
THE POINT OF VIEW OF STAKEHOLDERS
➤ Co-design is aimed at developing a sense of joint ownership regarding the specific project, since various stakeholders have voice in the process.
Dialogic Organisation Development: Theory and Practice of Transformational Change (Ed: Bushe, Marshak)
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“We own what we create”
WHEN
➤ change management
➤ willingness to delegate or reduce control
➤ need share the design process ownership
photo Simon Blackley 9
WHERE
➤ the venue depend by the co-design activity itself, the number of participants, the material and equipment availability (whiteboards, printers, post-it, tables, etc…)
photo from https://flexhousing.wordpress.com/flex-dundee-workshop/10
PREPARING THE WORKSHOPMaking Things Works
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ORGANIZATION CHECKLIST:➤ define the purpose
➤ who will attend? who they are? how should they be selected?
➤ how they expect?
➤ how participatory should it be the workshop?
➤ how long should be the co-design activity?
➤ programme planning
➤ language, language differences, interpreters, cultural differences
➤ logistic, how to manage transport
➤ material and equipment
➤ outputs: video, prototypes, reports
➤ follow-up: how and who
➤ food, special needs
➤ cultural awareness
➤ all the things that are not in this list :)
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FACILITATORmake things easy
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FIND YOUR OWN STYLE MIXING 3 DIFFERENT DELIVERY STYLES:
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lecturer trainer facilitator
characteristic
➤ up front style ➤ expert ➤ good public speaker ➤ no flexibility in group
change
➤ 60/40 front/moving ➤ not necessary the
expert ➤ exercises and demo ➤ more flexible
➤ move around ➤ only facilitation
skills ➤ 30/70 verbal,
exercises ➤ absolutely
interactive
material projector, slides, videovisual aids and flinchers,
handbook for participants
wide range of visual, audio and kinaesthetic
materials
model➤ imparting knowledge ➤ little hands on ➤ questions at the end
➤ sharing knowledge ➤ hands on sessions ➤ questions at the end
of sessions
➤ sharing experience and skills
➤ mostly hands on ➤ questions, questions,
questions
How to run a great workshop - Nikki Highmore Sims, Pearson-Prentice Hall
FACILITATOR SHOULD:
➤ show respect
➤ establish rapport
➤ abandon preconceptions
➤ hand over the stick
➤ watch, listen, learn
➤ learn from mistakes
➤ be self-critical and self aware
➤ be flexible
➤ support and share
➤ be honest
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Young people and sexual Health Project, Department of public health medicine, University of Hull, 1995
ICEBREAKINGHow to start with no embarrass
photo from http://explorenorth.com/16
WARMUP CHECKLIST
➤ be relaxed and smile
➤ ask people to help you (chairs, tables, badges, etc..)
➤ ask them to express their expectations
➤ objectives definition/presentation, discuss them
➤ mutual introductions
“INTRODUCE YOURSELF”some examples of great introduction games
18 photo by reddit
ASK THE PARTICIPANTS TO
➤ stand up, introduce themselves and tell….(their breakfast, the last thing they read before the workshop, etc…)
➤ walk around the space and greet, shaking hands and introduce themselves
➤ find an inspiring object from their place and bring it to the workshop, explaining why it’s so important for them
➤ introduce themselves using a hourglass or keeping a match in their hands
GROUPINGhow to find the perfect mix
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SOME TIPS FOR A GOOD GROUP BUILDING
➤ create homogeneous groups per gender, age, skills, company functions, etc.
➤ ask participants to avoid to group with friends, colleagues, relatives, etc.
➤ create common interests groups
➤ create matchmaking games(eg: give each participants a puzzle piece and make them find their counterparts)
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EXAMPLE: CODESIGN JAM
➤ N groups of 5 participants maximum
➤ each group must have a developer, a designer and three other participants with different background and skills.
➤ take N postcards (each for group), cut each of them in 5 pieces
➤ put the pieces in 3 jars, one jar for developers, one for the designers and one, bigger, for the other participants
➤ the smaller jars contains N pieces, each one from a different postcard, the bigger one contains N*3 pieces
➤ each participant should take a piece from the right jar and find the right counterpart
22 photo by clipartpanda.com
ACTIVITIESsee the world with different eyes
23 photo by reddit
THREE ACTS
Open
Divergent
AIdeas
& Informations
THREE ACTS
Open Explore
Divergent Emergent
AIdeas
& Informations
Experiment &
Test
THREE ACTS
Open Explore Close
Divergent Emergent Convergent
A BIdeas
& Informations
Experiment &
Test
Decision &
Action
4 DIFFERENT KIND OF GAMES ACTIVITIES
➤ core activities(that work well in any situation)
➤ opening activities(to use for generating ideas)
➤ exploring activities(working with generated ideas, finding serendipity)
➤ closing activities(prioritization,voting and comparison)
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4 DIFFERENT KIND OF GAMES ACTIVITIES
➤ core activities(that work well in any situation)
➤ opening activities(to use for generating ideas)
➤ exploring activities(working with generated ideas, finding serendipity)
➤ closing activities(prioritization,voting and comparison)
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CORE GAMESevergreens
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AFFINITY MAP
ask a question, collect the answers, create affinity clusters
Mario Rossi - Sviluppatore
SEEING
SAYING
DOINGFEELING
HEARING
vede il monitor
parla un linguaggio incomprensibile
parla di telefilm e cose pop molto di nicchia
sta in un open space rumoroso, ma non sono i suoi colleghi a parlare ad alta voce
se possibile ascolta musica nelle cuffie mentre lavora
ride o impreca da solo
vede la sua scrivania disordinata e piena di junk food e cartacce
scrive una applicazione strategica per la società oppure installa driver e antivirus ai colleghi. oppure entrambe le cose. chatta con i colleghi.
si sente frustrato. potrebbe fare di più ma all’azienda questo non interessa e lo impiegano male
“è meglio non coinvolgere il reparto ICT perchè è troppo lento, ci blocca le attività, non è agile nelle decisioni”
viene interrotto da colleghi che chiedono qualunque cosa
RTFM!
LOL!
EMPATHY MAP
OTHER POSSIBLE GAMES
➤ card sorting
➤ storyboard
➤ dot voting
➤ 7P Framework(Purpose, Product, People, Process, Pitfalls, Prep, Practical Concerns)
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OPENING GAMEShow to facilitate the divergent stage
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STAKEHOLDER ANALYSIS
mapping the stakeholders in a grid using “power” and “interest” as measure
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COVER STORYthink the future of your organisation and visualise it
35 photo by https://wiki.library.ucsf.edu/display/EdTechStrategic/Our+Work
EXPLORATION GAMEShow to facilitate the emergent stage
36 photo by reuters
BLIND SIDEdisclose and discovery information that can impact success in the company
37 photo from gamestorming.com
3838ELEVATOR PITCH
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BUSINESS MODEL CANVAS
OTHER POSSIBLE GAMES ACTIVITIES
➤ world cafè
➤ open space
➤ Affinity map
➤ etc, etc..
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CLOSING GAMEShow to facilitate the convergent stage
41 photo from Reservoir Dogs
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ETHOS, LOGOS, PATHOSevaluate your value proposition using the three elements of the aristotelian rhetoric
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WHO, WHAT, WHENwho what when done?
SOME OUTPUT EXAMPLES
➤ pictures/flipchart produced during the co-design activities
➤ prototypes
➤ storyboards
➤ models
➤ video, animations
➤ 3d prints
➤ software prototypes
➤ etc, etc..
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4747STORYBOARD-FOTONOVELA
4848 PROTOTYPE
4949 SKETCHING
PARTICIPATORYWORKSHOPS
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GAMESTORMING
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HOW TO RUNA GREAT
WORKSHOP
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CODESIGN JAM ROMA MATERIAL
➤ improclinic: test your prototype using improv actors (featuring “I Bugiardini”)www.youtube.com/watch?v=k7slbhtdm5E
➤ service design resourceshttp://www.codesignjam.it/le-nostre-jam/global-service-jam-2013/risorse-sul-service-design/
➤ faces and emotions from the codesign jam https://vimeo.com/29001980
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@alessioricco https://it.linkedin.com/in/alessioricco
Thank you!