cloud's hidden impact on it support organizations

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Cloud Systems’ Hidden Impact on IT Support Organizations The Impact Will Be Greater Than You Think INSIGHTS Presentation Series

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Page 1: Cloud's Hidden Impact on IT Support Organizations

Cloud Systems’ Hidden Impact on IT Support Organizations

The Impact Will Be Greater Than You Think

INSIGHTS Presentation Series

Page 2: Cloud's Hidden Impact on IT Support Organizations

RDX is the Largest Pure-Play Provider of 100% Onshore Managed Data Infrastructure Services

We bring deep expertise, business insights and technology to drive success for our clients 20 YEARS OF

SERVICE DELIVERY EXPERIENCE

Largest Provider20 Years of Experience

Page 3: Cloud's Hidden Impact on IT Support Organizations

Operating Systems

Database Platforms

Edge Technologies

Leverage Deep Expertise in all Major PlatformsNo matter your needs, RDX has an expert for that. Manage multiple platforms with ease

SQL Server

Oracle

PostgreSQL

DB2

MongoDB

MySQL

Unix/LinuxWindows

SQL Server BI

Oracle EBS

SharePoint

Exchange

Page 4: Cloud's Hidden Impact on IT Support Organizations

INSIGHTS Presentation Series – February

Who Will Win the Database Wars?

Relational Cloud

On Premises

Open Source

Ever Increasing # ofOf Competitors Commercial NoSQL

RDX Recommends

Evaluate OSDBMS Offerings as Potential Replacements for:

• Low risk applications

• Applications that don’t need all of the

functionality of a commercial product

• COTS applications

Page 5: Cloud's Hidden Impact on IT Support Organizations

There are Many Different Cloud DBMS Offerings and Pricing Models

Page 6: Cloud's Hidden Impact on IT Support Organizations

Cloud DBs are Architectures - Not Products

Offerings Range from Simple to Rocket Science

Cloud DBs Impact on Support > What Most Think

Not all DB Apps are “Cloud Friendly”

Page 7: Cloud's Hidden Impact on IT Support Organizations

Auditing and Compliance

OS Configuration

Disk Configuration

CPUPricing Models

Monitoring

Memory

Administration

Access Mechanisms

Architecture Design

Policies & Procedures

Tools

Training Security

Edge Technologies

Backup/Recovery

Staff Roles

Redundancy

Provisioning

Tuning

Cloud DB Systems are Architectures, Not Products

Page 8: Cloud's Hidden Impact on IT Support Organizations

Policies and Procedures

Impact on Existing Tools and Technologies

Training and Education

New Staffing Roles and Responsibilities

Change Management

Security

Cloud DBs Will Change the Way Your Organization Provides Support

Costing Models

Page 9: Cloud's Hidden Impact on IT Support Organizations

You Will Need to Thoroughly Evaluate The Impact Those Changes Will Make

FullyInvestigate

Cloud Platform

Pricing ModelsRead Fine Print!Vendor Lock InDB FeaturesElasticityScalabilitySite LocationsTrack Record

StorageComputeProvisioningMonitoring ToolsAdmin ToolsBackupSecurityData Access

RDS EC2Apps Optimization ScalingHADB BackupsDB PatchesDB InstallsOS PatchesOS InstallsServer MaintenanceRack & StackPower HVAC, Net

Apps Optimization ScalingHADB BackupsDB PatchesDB InstallsOS PatchesOS InstallsServer MaintenanceRack & StackPower HVAC, Net

Page 10: Cloud's Hidden Impact on IT Support Organizations

Sharing Security With Your Cloud Provider

DOESN’T MEAN YOU TURN TOTAL RESPONSIBILITY OVER TO YOUR VENDOR

SECURITY TEAMS WILL USE DIFFERENT SECURITY/AUDITING TOOLSEXISTING POLICIES WILL CHANGE AND NEW POLICIES WILL BE CREATED

Page 11: Cloud's Hidden Impact on IT Support Organizations

YOU MUST UNDERSTAND WHAT YOU ARE BEING CHARGED FOR

Your Costing Models Will Change and May Become More Complex Storage

Compute# InstancesDedicated HostsElastic IpsData TransfersElastic Load Balancing

AmazonOracle

Microsoft

Page 12: Cloud's Hidden Impact on IT Support Organizations

Amazon Cost Calculator (complex)

Azure Cost Calculator

(in between)

Oracle Cost Calculator (less complex)

Page 13: Cloud's Hidden Impact on IT Support Organizations

YOU WILL BE REQUIRED TO ADJUST YOUR CHANGE MANAGEMENT PROCESSES AND DOCUMENTATION

Cloud Databases Are Administered Differently than On-Premises Systems

Page 14: Cloud's Hidden Impact on IT Support Organizations

Policies and Procedures Will Change

Security, disaster recovery, change management, monitoring, problem resolution, job scheduling, administrative best practices, repeatable processes, internal, industry specific, governmental regulatory compliance, naming conventions – add required documentation here…

Page 15: Cloud's Hidden Impact on IT Support Organizations

THERE IS A LEARNING CURVE THAT VARIES ACCORDING TO VENDOR

Don’t Expect Your Staff to Become Cloud DBMS Experts Overnight

Page 16: Cloud's Hidden Impact on IT Support Organizations

Cloud systems will require changes to your support team’s organizational infrastructure. DB and application architects play an important role in the selection, configuration and implementation of public cloud based DBMS platforms.

Personnel must be dedicated to learn and fully understand how to use the chosen vendor’s configuration, provisioning and administration services.

Cloud Database Systems Require New Roles and Responsibilities

Page 17: Cloud's Hidden Impact on IT Support Organizations

CHOOSE THAT VENDOR WISELY

You Will Share Responsibility with a Third Party Provider for the Security, Availability, Performance and Recoverability of Your DBMS

Page 18: Cloud's Hidden Impact on IT Support Organizations

Cloud Development, DB Admin and Monitoring Mechanisms Are Different than On-Premises

YOU WILL NEED TO IDENTIFY WHICH OF YOUR EXISTING TOOLSETS WORK – AND WHICH ONES DON'T

Page 19: Cloud's Hidden Impact on IT Support Organizations

Coding, Administration and Testing

100% App Code Transportability

Database Features

Cloud DBMS Product Features and Functionality

Don’t Always Match On-Premises Counterparts

Page 20: Cloud's Hidden Impact on IT Support Organizations

Oracle Hybrid Cloud Administration

Azure Hybrid Cloud

Administration

Hybrid’s Goal = 100% Seamless Cloud/On-Premises Support

Page 21: Cloud's Hidden Impact on IT Support Organizations

The more interaction the DB has with on-premises systems, the more complicated support becomes

Flat File Loads

Input from other DB Apps

Large Output Files Sent to Other Systems

Output to Other DB Apps

Data Clones and Refreshes

NO DATABASE IS AN ISLAND

New Data TransferMechanisms

New Data TransferProcedures

Page 22: Cloud's Hidden Impact on IT Support Organizations

THE HARDER IT IS TO SWITCH VENDORS

The More You Have to Tailor Your Database/Application to Work With Your Chosen Cloud Architecture

Page 23: Cloud's Hidden Impact on IT Support Organizations

The Right Cloud DBMS Vendor and Strategy

Done Incorrectly andYour Mileage May Vary

Reduces DB TCO

App Will Perform as Expected

Have the Desired Functionality

Easily Monitored and Administered

Page 24: Cloud's Hidden Impact on IT Support Organizations

Select the Appropriate Database Driven Applications for the Cloud

Have a Cloud Strategy: Migration/Testing/Ongoing Support Plans

Thoroughly Understand and Evaluate Competing Offerings

Recognize That They Are Supported Differently than On-Premises Counterparts

RDX Cloud DBMS Recommendations

Page 25: Cloud's Hidden Impact on IT Support Organizations

Support best practicesSecurity proceduresBest architecture implementationsProduct selection, implementation and usageWhat products work togetherSoftware combinations (best Tech Stack)Recurring issuesProblem prevention

RDX’s Goal is to Become the Advisor

Our Customers Can’t Do Without

You may not want to do that…

Benefits All Customers

What We Learn From our Customers

Page 26: Cloud's Hidden Impact on IT Support Organizations

Next Month’s Presentation – Who Will Win the Database Wars?Cloud vs On Premises, Open Source vs Commercial, NoSQL vs Relational, Industry Standards vs All Competitors, Amazon vs Oracle vs Microsoft (Cloud)

The RDX ReportSQL Server on Linux, Preventing Spear Phishing Attacks, Blockchain Overview, Database Competition, Business Intelligence, Maximize Relationship with RDX

LinkedInWill You Be Replaced by a Robot?, Selecting Cloud DBMS, NoSQL Architectures, Database Security Series, Improving Customer Service

[email protected]