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HYBRID CLOUD & ENTERPRISE SYSTEMS Achieving Successful Coexistence November 10, 2015 Ryan Skipp, ODCA & T-Systems International

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Page 1: Cloud Computing & Enterprise IT. Hybrid IT. Coexistence Strategies

HYBRID CLOUD & ENTERPRISE SYSTEMSAchieving Successful Coexistence

November 10, 2015

Ryan Skipp, ODCA & T-Systems International

Page 2: Cloud Computing & Enterprise IT. Hybrid IT. Coexistence Strategies

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INTRODUCTION

Context: Cloud Services are real, used today Internal IT has not gone away, and will probably stay on indefinitely to address:

• Processing of core workloads• Centralise Orchestrations and process management• Service Desk / Service Management• Procurement• Security, Audit & Compliance

Both need to work co-operatively, and be governed “similarly, somehow”

Problem: What must one consider when planning how to manage and integrate the “Extended

Enterprise environment” at the people, process and technology layers?

Based on: ODCA members identified many challenges with making Hybrid IT really work “Cloud Co-Existence with Extant Enterprise Systems” paper lists many of their

learnings and recommendations

Page 3: Cloud Computing & Enterprise IT. Hybrid IT. Coexistence Strategies

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APPLICABILITY

Those who will find value in the Enterprise Integration Paper include:

Cloud subscriber – Use the list of layers to determine which areas should be considered when integrating external services into the specific enterprise environment. The paper maps the important factors to be considered on both the Transfer and Receive side of the interaction

Cloud Provider (internal IT organisation, or an external provider or other intermediary) – Create a set of standard services and offering interfaces that meet the requirements for integrating with an enterprise consumer and their governance environment, as a basis for interactions with potential customers / cloud consumers, within a managed reference framework

Procurement – Important focus areas are identified to enable a standard approach to external integration of cloud services and evaluation of a Cloud Provider’s offering in this aspect, at the enterprise integration level

Regulator – Determine list of minimum information required to enable acceptable governance and controls, and require that this is demonstrated by both the provider and consumer at contractual and operational levels

Auditor – Evaluate the cloud contract for adherence to the recommended integration layers, and similarly for the delivered services. Review solutions and services provided, by means of the list of interactions required to enable governance in context of interface management and information transparency. This will enable focus on key areas to support the operation and management of externally provided services within an enterprises’ compliance profile

Page 4: Cloud Computing & Enterprise IT. Hybrid IT. Coexistence Strategies

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PROBLEM STATEMENT

Integration of cloud services into enterprise landscapes can be challenging if not well thought through, and requires the following:

• Clear ongoing understanding at a governance level of the contracted cloud service (from the cloud service provider) – what to consider?

• Identification of the specific applicable business use cases which determine what external services are enabled and in turn the type of cloud solutions required, and then in turn the integration points and applicable service level requirements. This will determine the extent of integration.

• Determine if refinement is needed to extend an enterprise’s controls and management processes to include cloud services – what to manage?

• Determine if Investment is needed in modernizing existing interfaces and processes which comprise the current enterprise practices – what to update?

Page 5: Cloud Computing & Enterprise IT. Hybrid IT. Coexistence Strategies

INTEGRATION TOPICS

Service Strategy

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Service Design

Service Transition

Traditional Bottom Up

New Top Down

Provider Organisation Structure

Control

Service Operations

Change Management

Planning & Reporting

Responsibility

Services

Service Catalogue

Service Portals and User Interfaces

Cloud Provider Interfaces

Configuration Management

Asset Management

Software Versions

License Management

Management Tools

Continuous Integration

Service Provisioning

Orchestration

Middleware

Service Desk & Knowledge Management

Security

Compliance

Modularisation

Monitoring

Legal

Content Services

Penetration Testing

Application Design

Data

Select topics applicable to

your deployment

Page 6: Cloud Computing & Enterprise IT. Hybrid IT. Coexistence Strategies

HIGH LEVEL OVERVIEW

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Scope Statement

Business Use Case

Page 7: Cloud Computing & Enterprise IT. Hybrid IT. Coexistence Strategies

INTEGRATION TOPICS

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Service Design

Service Transition

Traditional Bottom Up

New Top Down

Provider Organisation Structure

Control

Service Operations

Change Management

Planning & Reporting

Responsibility

Services

Service Catalogue

Service Portals and User Interfaces

Cloud Provider Interfaces

Configuration Management

Asset Management

Software Versions

License Management

Management Tools

Continuous Integration

Service Provisioning

Orchestration

Middleware

Service Desk & Knowledge Management

Security

Compliance

Modularisation

Monitoring

Legal

Content Services

Penetration Testing

Application Design

Data

Select focus integration areas based on your Business Use Case

Select topics applicable to

your deployment

Page 8: Cloud Computing & Enterprise IT. Hybrid IT. Coexistence Strategies

EXAMPLE: SERVICE DESK KNOWLEDGE MGMT

Enable enterprise to meet business service expectations, deliver interactive IT support services anywhere, anytime.

To empower support teams with real-time collaboration and knowledge management supporting cloud services:

simplify complexities of Hybrid IT (Gartner Bi-Modal) by defining clear documented services and functions/options (internal & externally aligned)

extend Service Desks’ Knowledge DB to include suppliers, consumers, and third party services• covering common questions, answers, and incident- and problem-related information

pertaining to the cloud service use key ITIL service management processes across all parties (at defined levels)

for greater control and efficiency create comprehensive end-user self-service capabilities minimize number of problems and incidents overall e.g. pro-active gamification

of service desk on tips & tricks

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Page 9: Cloud Computing & Enterprise IT. Hybrid IT. Coexistence Strategies

CONCLUSION1.Plan people, process and technology layers of integration as

you create your “extended enterprise”2.Used a defined service integration framework between the

“extended enterprise” participants3.Create well-defined integration points4.Test against defined use cases5.Train and Educate (consumer & provider)

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Page 10: Cloud Computing & Enterprise IT. Hybrid IT. Coexistence Strategies

ODCA RESOURCESWebsite www.opendatacenteralliance.org

Search ODCA Libraryhttps://www.opendatacenteralliance.org/advanced-search-and-tools/advanced-search

ODCA Whitepaper: “Cloud Coexistence with Extant Enterprise Systems”https://www.opendatacenteralliance.org/advanced-search-and-tools/advanced-search/best-practices-papers/whitepapers/cloud-coexistence-with-extant-enterprise-systems

Join the ODCAhttps://www.opendatacenteralliance.org/membership-and-benefits/join-as-a-member-company

Follow ODCA

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Page 11: Cloud Computing & Enterprise IT. Hybrid IT. Coexistence Strategies

Q&A

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Page 12: Cloud Computing & Enterprise IT. Hybrid IT. Coexistence Strategies

HYBRID CLOUD & ENTERPRISE SYSTEMSAchieving Successful Coexistence

November 10, 2015

Ryan Skipp, ODCA & T-Systems International