Jon Stephenson

ClientAttrition

Prevention

Contracts

Product

Sales

Service

Type

Length

Pricing

Margin

Delivery

Improvement

Measurement

At risk strategies

DetectionMeasurement

Passives HappyWanderers

At risk matrix

Dealers SatisfiedBuyers

Attention

Cancellation reasons

Measurement

Product

ServiceMarket

Outsidecontrol

Recovery

16/07/2016https://uk.linkedin.com/in/stephensonjon

www.tedconsulting.com

Client Retention – a strategy to mind the gap!

Performance

Attention

Cancellation reasons

Measurement

Product

ServiceMarket

Outsidecontrol

Solution based selling

Commission

RetentionContactstrategy

MeasurementCancellation

strategy

Upselling Method

Commission

Redemption

Measurement

Win back strategy

Feedback

Commission

Onboarding

EnhancementDevelopment

Prevention

Contracts

Product

Sales

Service

Type

Length

Pricing

Margin

Delivery

Improvement

Measurement

At risk strategies

Onboarding

EnhancementDevelopment