civil resilience – corporate social responsibility david donegan bt group

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Civil Resilience – Corporate Social Responsibility David Donegan BT Group

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Page 1: Civil Resilience – Corporate Social Responsibility David Donegan BT Group

Civil Resilience – Corporate Social Responsibility

David Donegan

BT Group

Page 2: Civil Resilience – Corporate Social Responsibility David Donegan BT Group

www.londonprepared.gov.uk

Page 3: Civil Resilience – Corporate Social Responsibility David Donegan BT Group

Links between civil and corporate?

Page 4: Civil Resilience – Corporate Social Responsibility David Donegan BT Group

IP Phone

PDA

Blackberry®

Mobile Email

WEB

Instantmessenger

Remote users servers

ID TV & VTC

Telephone& Conferencing

What we support …

Page 5: Civil Resilience – Corporate Social Responsibility David Donegan BT Group

BT Resilience - underpinning that strategy

BT STRATEGY

Managing Risk EffectivelyProviding an Emergency

Response in support of others

Promoting Corporate

Social Responsibility

Maximising the benefits from

compliance and Regulation

Maintaining and Growing

Revenue

Minimising Loss,

Reducing Costs

Maintaining &

Enhancing BTs Brand

& Reputation

Page 6: Civil Resilience – Corporate Social Responsibility David Donegan BT Group
Page 7: Civil Resilience – Corporate Social Responsibility David Donegan BT Group

Responders

BT

BT Gold

Page 8: Civil Resilience – Corporate Social Responsibility David Donegan BT Group

Programme – External Focus

Emergency Service / Emergency Planning – ‘The Give’

Rapid Provisioning & GES Work

Implementing HMG / Police Schemes (GTPS)

Mutual Aid (C&W / AT&T SLA + Good Will & Receive in Return)

Civil Support (Generators…Education)

CNI Support

Advice on their vulnerabilities / CP / BCP

Plan / Respond using HMG / CNI Influence

Assist in protection of CNI (MOD, VSS, EKP)

DR / BC / Support

Educate about ICT Issues (21CN… Vendors… BRENT…)

BT Resilience

Page 9: Civil Resilience – Corporate Social Responsibility David Donegan BT Group

Programme

Impact Management - BT Needs Support – ‘The Take’

Information

Physical Access

Escorts / Transport

Emergency Powers (Requisitioning / Land…)

Protection

Rescue Support

Priority Access

Mutual Aid, Communications, Welfare,

Inclusion in Plans & Having Plans (For Telco Incidents)

Training, Awareness, Exercising

Integrated C&C (USC, NEAT, RCCC)

1 of 200!

BT Resilience

Page 10: Civil Resilience – Corporate Social Responsibility David Donegan BT Group

Programme

Compliance with Obligations – ‘The Must’

Civil Contingencies Act

Co-operate

Info Sharing

Attendance

Risk Registers

Education!

Communications Act

S94 – National Directives

Section 3 & 5

USO

SOME BT SPECIFIC

BT Resilience

Page 11: Civil Resilience – Corporate Social Responsibility David Donegan BT Group

Programme

Broader Benefits – ‘The Rub’

Relationships, Understanding, Opportunities (Civil, Govt, & Industry)

Revenue – EGTPS, ECN2, & wider – Wireless Networks…

Reputation & Brand (Education & Expectation Management)

CSR Opportunities (Leadership, Sponsorship…)

Minimise Burden (53+9 with Sub-Committees)

BT Resilience

Page 12: Civil Resilience – Corporate Social Responsibility David Donegan BT Group

Managing potential impact on BT

The Impact on Shareholder Value

Cu

mu

lati

ve A

bn

orm

al R

etu

rns

(%)

i. e.,

chan

ge in

mar

ket c

ap a

djus

ted

for m

arke

t mov

emen

t

Source: “The Impact of Catastrophes on Shareholder Value,” Rory F. Knight & Deborah J. Pretty, Templeton College, University of Oxford, p. 3.

Trading Days After the Event

25 50 75 100 125 150 175 200 225 250

Effective Crisis Response

Ineffective Crisis Responses

After initial reflex (10 days),market begins to assesscompany’s response.

Page 13: Civil Resilience – Corporate Social Responsibility David Donegan BT Group

Managing potential impact on BT

People

Property

Providers

Platforms

Products

Networks

Systems

Data

Brand, Reputation & Revenue

CUSTOMERS

CRITICAL (INTER)NATIONAL INFRASTRUCTURE

Page 14: Civil Resilience – Corporate Social Responsibility David Donegan BT Group

Supporting disaster recovery of others

Page 15: Civil Resilience – Corporate Social Responsibility David Donegan BT Group

Supporting disaster recovery of others

Re-route traffic

Provision of system / data back up

Call centres

Messaging

Page 16: Civil Resilience – Corporate Social Responsibility David Donegan BT Group

Provide support to the response

Page 17: Civil Resilience – Corporate Social Responsibility David Donegan BT Group

Provide support to the response

Page 18: Civil Resilience – Corporate Social Responsibility David Donegan BT Group

Provide support to the response

Information & Traffic ManagementCasualty Bureau – Directory Enquiries, Link-Line, Network management

Disasters Emergency Committee

Call capacity controls / gapping

Emergency ProvisioningAdditional lines / equipment

Priority restoration

Support to CNI

Implement Special SchemesGovt Tele Preference Scheme (GTPS) & Code Words, Kidnap / Hostage

Stanstead & Channel Tunnel./… RAF Nuclear Crash

Mutual AidGenerators

CSR Missions Appeals / Funds

Page 19: Civil Resilience – Corporate Social Responsibility David Donegan BT Group

Assist with the investigation

Page 20: Civil Resilience – Corporate Social Responsibility David Donegan BT Group

Assist the authorities

National Security Operations

Forensic Support

Internal Security Operations

Page 21: Civil Resilience – Corporate Social Responsibility David Donegan BT Group

BT SUPER EMERGENCY CONTROL CENTRE (SECC)

13.5 m x 2.5m Step frame semi trailer based at Coventry ROMES site

Page 22: Civil Resilience – Corporate Social Responsibility David Donegan BT Group

BT EMERGENCY CONTROL CENTRES (ECC)

Page 23: Civil Resilience – Corporate Social Responsibility David Donegan BT Group

ROMES (Rationalisation Of Mobile Exchanges Site)

Page 24: Civil Resilience – Corporate Social Responsibility David Donegan BT Group

BT RED (Restoration Equipment Deployment)

Page 25: Civil Resilience – Corporate Social Responsibility David Donegan BT Group

OTHER MOBILE EQUIPMENT

Page 26: Civil Resilience – Corporate Social Responsibility David Donegan BT Group

Recent experience

Page 27: Civil Resilience – Corporate Social Responsibility David Donegan BT Group

Recent experience

Page 28: Civil Resilience – Corporate Social Responsibility David Donegan BT Group

Recent experience

Page 29: Civil Resilience – Corporate Social Responsibility David Donegan BT Group

Offices worldwide

Telecommunications services described are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc's respective standard conditions of contract. Nothing in this publication forms any part of any contract.

© British Telecommunications plc 2006

Thank you