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CITY OF VICTORIA Stormwater Engagement Feedback November 5, 2013 – January 10, 2014

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Page 1: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

CITY OF VICTORIA

Stormwater Engagement Feedback

November 5, 2013 – January 10, 2014

Page 2: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

city of victoria | Stormwater Engagement Feedback

FOR MORE INFORMATION:City of Victoria Public Works and Engineering Department

E [email protected]

1 CENTENNIAL SQUARE, VICTORIA, BC V8W 1P6 | www.victoria.ca/stormwater

Index

Part 1: Stakeholder Meetings

Part 2: Open Houses

Part 3: Surveys

Part 4: Emails, phone calls and letters

Part 5: Social Media

Part 6: Session Feedback Forms

Page 3: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

city of victoria | Stormwater Engagement Feedbackwww.victoria.ca/stormwater

Stakeholder Meetings Summary

Invitations were sent to stakeholders in the property-type categories of multi-unit residential, civic/institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview of stormwater management and rainwater management through a video and a short, tailored PowerPoint presentation.

Small groups were then formed with one City stormwater representative at each table. There was an open questions and answers session first, and then a mini-workshop to explore rainwater management methods that could work for specific properties. To wrap up, each of the small groups were asked to brainstorm and choose 3-5 recommendations relating to Stormwater Utility and Rainwater Management Credit Program. These recommendations were shared with the larger group and have been compiled here.

Participation

Goal: to hear diverse perspectives from all targeted stakeholder groups

Attendance:

• Multi-Unit Residential (two meetings): ...................................................................... 60

• Commercial/Industrial (three meetings): .................................................................. 45

• Permissive Tax Exempt: Not For Profits, Shelters and Private Schools: .................. 13

• Permissive Tax Exempt: Faith Groups: ..................................................................... 12

• Heritage and Revitalization Tax Exempt: .................................................................... 6

• Deferred Tax: .............................................................................................................. 6

• School District 61: ...................................................................................................... 1

Total: .......................................................................................................................143

Part 1: Stakeholder Meetings

Page 4: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

Stormwater Stakeholder Meeting Feedback

Commercial / Industrial #1Stakeholder Meeting November 18

RecommendationsCredit Program ∙ identify case studies

∙ develop incentive program, rebate program∙ partnership with City on developing rainwater management techniques∙ one department, streamlined approach for applications∙ identify city approved contractors∙ acknowledge limitations of downtown properties re rainwater management

General Comments ∙ show city leadership∙ lots of small family business owners that feel city has a negative approach, businesses have limited representation ∙ there are different kinds of business owners (consider them too) be more business friendly∙ look into managing infrastructure in a way that reduces long term costs

Rates ∙ have a specific downtown category for property taxes∙ affordability an issue

Timeline ∙ phase into budget planning, provide extra year 2015∙ extend implementation timeline

Utility ∙ don't change the current system

Attendees14 participants Fairfield Auto Repair / Tekhi Holding Ltd.

Robbins ParkingColliers InternationalBody Colision ClinicCanadian Coastal Properties LimitedFromer Bed and BreakastProperty Owner (4)Fort Realty Ltd.

Page 5: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

Commercial/ Industrial #2Stakeholder Meeting November 19

RecommendationsCredit Program ∙ city provide consultants / specialists to assist owners with credit options

∙ help find credit options for built-out properties

Education & Engagement ∙ web tool - calculate your rate, breakdown and comparison to last year. want more information to help with credit process

Timeline ∙ budgets done for 2014 already, delay by one year (2)

Utility ∙ leave on taxes but still offer credits∙ keep administration costs low

Attendees29 participants Jawl Properties

EY Properties Ltd. (3)Pemberton HolmesRandom PropertiesQuadra Pacific PropertiesVan Isle Windows (2)Tires UnlimitedRichmond Property GroupNewport Property Management Ltd.TPM Management Ltd.Shelbourne and Hillside PetroCan

Page 6: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

Multi-Family #1Stakeholder Meeting November 21

Recommendations

Credit Program

∙ provide capital incentive upfront - grants for intial retrofits including professional fees eg., engineer, eg., city of victoria planner to visit site to provide recommendations

∙ specific construction guidelines -would include details such as order of magnitude costing - availability of resources to provide optimal choices to the property owner∙ provide clear information on the process, what is required for what credit∙ partial credits to accommodate retrofitting of existing properties, eg., raingardens, extra large parking lots∙ simplify the process, make it less technical- extract engineers from process and educate city staff to educate the public on the process and what can be done: professional to asses options, engineering firms are too technical, provide credit for using recommended service providers∙ provide up front rebate versus long term credit∙ central location for resources relating to rainwater management credits∙ incentives are not large enough to be worth it; ROI isn't large enough

∙ have site visit and assessment done simultaneously. City should have advisors who can come and help identify what can be done to ensure it will be approved.∙ pilot projects or feasability study/ permit process

Education & Engagement∙ engage Vancouver Island Strata Association, keep them in the loop to share information with members∙ there is an opportunity for program to evolve - make that publicly known∙ communicate how much work was done to develop this and all the departments that are involved

∙ communicate how the rates were determined to heighten confidence of process∙ more information around utility∙ Condo Hone Owners Association; landlord BC (rental/owner managers) VISOA should be consulted∙ provide a cost benefit analysis - ROI - so can see cost upfront

General Comments∙ consider a holistic approach and the other factors affecting owners - cost of doing business in Victoria∙ thanks to Council for setting the vision

Rates ∙ do not increase taxes, keep it within 3.25%∙ stay within 3.25% cap now and the future∙ cap on utility∙ consider rental controls∙ consider impact on low/income housing

Timeline∙ no opportunity to raise revenue to cover costs, being implemented too fast! Need for longer term budget planning∙ the public should have been consluted before the decision was made

Page 7: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

Utility∙ implement 2 tier system: existing systems remain, have option to stay with the old process or move to new model; have this proposed program just for rebuilds∙ don't implement utility

Attendees28 participants Strata 1785

Strata VIS 48 Market Court (2)Strata VIS 49 3170 IrmaStrata 179, 1145 HildaDevon Properties (2)Landlord BCBrown Brothers (5)Canadian Home Owners AssociationStrata 48Greater Victoria School DistrictItziar Management (2)Spring Ridge Housing Cooperative AssociationHome OwnerApartment ownerMorgan Oaks Strata225 Menzies StrataFiori StrataCapital Region Housing CorpDuttons Property ManagementAGB Properties

Page 8: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

Multi-Family #2Stakeholder Meeting November 26

Recommendations

Credit Program ∙ offer grants - to update or establish rain gardens, permeable paving, cisterns etc∙ review existing property data to proactively apply credits / liason with the City to expedite the permit process for updates∙ make credits scalable based on ratio of permeable to non permeable paving∙ more flexibility, allow credit sharing between properties

∙ do more research on strata bylaws to better understand barriers to special credits, ie sound and visual concerns- construction of rain garden on common property etc∙ work with Heritage to relax requirements for heritage buildings ∙ simplify the prcoess, easier application process∙ minimize need for external consultant and engineers∙ examine permit process related to credits∙ explore partnerships with city∙ explore if rain gardens in boulevards are possible - in partnership with City

General Comment ∙ work with Province to adapt strata property act

Timeline ∙ conduct pilot program first to examine entire process

Utility ∙ bill to show old charge compare to new cost of utility

Attendees32 participants Strata 2719

Strata 286The ReefTerra Rose (6 Unit Strata)Gorge View SocietyVIS 69 Strata CorpStrata VIS 2282Strata VIS 1052 and VISOAStrata VIS 2282Strata VIS 3275, 936 FairfieldStrata VIS 69Strata VIS 1926Red Brick Holdings Ltd. 1046 Mason (5 units)Strata VIS 5704Strata VIS 308 (2 reps)737 Vancouver Street121 MenziesStrata VIS 1981Beacon Hill School StrataStrata VIS 5571Strata VIS 2155Strata VIS 755

Page 9: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

Tax Exempt - Churches / Places of WorshipStakeholder Meeting November 26

RecommendationsCredit Program ∙ increase possible credit % for exempt properties

∙ flexibility for innovative rainwater management solutions, not necessarily in credit program

∙ please provide free or low cost consultant / assessment of property /site visits (2)∙ flexible approach, recognize different types of soil etc - be flexible, consider topography - Provide a credit that fits the circumstances∙ sliding scale for credits / partial credits∙ if more education under taken, give more of a credit∙ more credit for slowing flows (attenuation / detention)∙ one-time rebate ie., cisterns∙ keep it simple, user-friendly process∙ look for grant opportunities

Education & Engagement ∙ easy access to site information (soil types, lateral connections, hydrology)∙ celebrate water

General Comments∙ Regional / Provincial approach (need a level playing field) -also push for Fed/Prov to lead in sustainable practices like this. appreciate leadership on important issue

Rates ∙ churches should stay exempt, they provide services to the community

Timeline ∙ longer phase-in, 5 years

Attendees12 participants Maplewood Gospel

Community of ChristSaint Barnabas (2)Church of Truth (2)Central Baptist ChurchSaint Germain Foundation of CanadaQuaker MeetingSt. Andrew's

Page 10: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

Tax Exempt - Not For Profit, Shelters, SchoolsStakeholder Meeting November 27

RecommendationsCredit Program ∙ NFP should have a free city staff assessment (2)

∙ move up to 50% credit∙ relax credit terms (flexible credits)∙ adjust zoning requirements, ie., parking for rainwater management∙ green infrastructure expenditure exemption, similar to grant, in lieu of bill∙ city should sell cisterns in bulk (2)∙ upfront incentives∙ partnership for grants, City and NFP∙ simple credit applications

∙ consider green space on property for credit (has rainwater management capacity)

Rates ∙ assess NFP at a lower rate, reduce it by 50%, align with the tax exemptions

Utility ∙ this program should be aborted∙ Grandfather NFP, focus on new construction

Other Additonal Comments From Individuals (not prioritized recommendation from a table)Credit Program ∙ maintenance of these systems is costly and problematic

∙ cost of these systems could be significant - will never realize the savings

General ∙ not-for-profits carefully scrutinized for every dime they spend

∙ understand the need for changes. For non-profit, they contribute to community in different ways, no recognition of unique contributions they make that helps the City. Standard approach doesn't make sense. May reach tipping point from rising costs.

Rates ∙ as NFP, this is not the only increase they are facing., benefits, hydro etc.

Utility ∙ this is a great idea - proud to be a Victorian

Attendees12 participants Pacifica Housing (2)

James bay Community ProjectBioregional Education Association (2)YMCAGreater Victoria Womens Shelter SocietyThe Cridge Centre for the Family (2)Open Space Arts SocietyVictoria School of Ideal Education

Page 11: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

Deferred TaxStakeholder Meeting November 27

RecommendationsCredit Program ∙ if low participation = not a success

∙ upfront rebate- capital outlay ∙ to help to buy materials

Education & Engagement ∙ emphasize long term environmental impacts

General ∙ low interest in specific area.∙ what is the financial cost to the city?∙ honour intention of deferred tax, affordable for seniors to live in homes.

Rates∙ consider homeowner who can't reduce stormwater runoff due to property attributes (slopes/space limitations).∙ older residents don't see value in upgrades / ROI make younger residents pay. Seniors should be tax exempt. (2)

Timeline∙ start with commercial/ industrial properties first and new builds - harder for other properties

Other Additonal Comments From Individuals (not prioritized recommendation from a table)

Credit Program∙ duplex's should be considered as one property as the work for credits will likely take place on the combined property.. harder for condos to take advantage of credits than single family homes -many seniors live there

Education & Engagement ∙ Get into community groups to make presentations∙ keep the information coming. It is a long term sell. People will really have to be onboard.∙ need to emphasize environmental impact and long term impacts for future generations. Don't assume people get that.

Rates ∙ For tax deferred, will see the increase.

Utility∙ if it is a two person strata, how do we determine who the bills go to? Will we consider splitting it if requested? Could we put this choice in place?

Attendees6 participants 715 Suffolk Street

621 Toronto Street (2)242 Michigan Street106 Superior Street907 Oliphant Street

Page 12: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

High Impact/ Commerical / IndustrialStakeholder Meeting November 29

RecommendationsCredit Program ∙ consider sliding scale for credits

∙ simplify the process - create a one stop shop.∙ consider the impact of contamination runoff with permeable pavers. Infiltration of oils, metals and minerals. Examine design requirements, talk to the Province about the impact on the environment - The Water Act. ∙ Provide credits based on percentage of site size versus a flat amount (rather than 20% for permeable paving, require hard paving be reduced by a certain percentage). Base the credit on the impact the change will have. ∙ Consider credit sharing between multiple properties and adjacent lots that have the same owner and use. ∙ Consider allowing partnerships between adjacent lots owned by different owners (e.g. Atrium building).∙ Look at dosing systems for cisterns.

Other Additonal Comments From Individuals (not prioritized recommendation from a table)Credit Program ∙ provide study from Hillside Mall (how many parking spots did they loose)

∙ Gravel parking lots (SE of Capital Iron) If we approve for permeable, be careful that we don't open the door to something that our bylaws don't allow∙ Conduct studies on qualitative and quantitative discharge on certain properties and the impacts they are making

General∙ BC Transit supports the shift. They have a Green Team in place already and could assist with the educational component.

Rates ∙ Consider impact on long term lease holders

Attendees2 participants BC Transit

Ron Lou-Poy Representative

Page 13: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

Heritage & Revitalization Tax ExemptStakeholder Meeting November 28

RecommendationsCredit Program ∙ would like credit for Education for multi-family strata

∙ ease of implementation versus credit - scale∙ scale credit required to property size∙ develop waste management system for installation fo RW Management (ie. How to get rid of asphalt)∙ to help with renos - offer a higher initial credit that decreases over time (help with capital costs)∙ first do feasibility study on four buildings - use engineering, landscape, mechanical, structural arch, property management

Education & Engagement ∙ publish estimated increases for the next year (June 2014 for 2015)

Rates ∙ credits for no connection - ensure sufficient amount (40%)

Timeline ∙ push back one year to allow for budgeting - implement 2015

Other Additonal Comments From Individuals (not prioritized recommendation from a table)Credit Program ∙ credits are more likely during remediation of property

∙ options are limited on downtown properties∙ past 5 years payback, not a lot of interest. ∙ focus on new construction - to ensure developer install this.

Attendees6 participants Boorman

SDM Realty AdvisorsRichmond Property GroupVictoria Heritage Foundation

Page 14: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

School District 61Stakeholder Meeting December 19

Recommendations (in order of preference)∙ Exemption for schools∙ Phase in ∙ Delay – budgeting is July 1, cycle is in April 2014 for July 2014-2015

Attendees2 participants SD 61 reps

Page 15: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

city of victoria | Stormwater Engagement Feedbackwww.victoria.ca/stormwater

Open House Summary

Three open houses were held to reach single-family residential property owners. Venues included the Victoria Public Market and the Burnside Gorge Community Centre which provided an opportunity to showcase a City of Victoria green roof and an example of permeable paving.

The Open Houses included a watershed table to demonstrate the flow of stormwater, a Victoria watershed map, display boards, feedback boards, an “Ask an Expert” table, a rainwater harvesting demonstration, a CRD watershed management display, three stormwater videos, credit program and stormwater fact sheets and the stormwater utility survey. Feedback about the stormwater utility and credit program was collected verbally and through surveys.

The open houses were promoted through paid advertising in the Times Colonist and Victoria News, through media outreach and social media.

Participation

Goal (based upon past open houses): 35 participants per event

Attendance:

• Victoria Public Market (average visit: 5 –10 minutes) ............................................... 80

• Burnside Gorge (average visit: 30 minutes)............................................................. 35

• Victoria Public Market (average visit 10 –15 minutes) ............................................ 110

Total: ...................................................................................................................... 225

Part 2: Open Houses

Page 16: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

Stormwater Utility Open House Feedback (From November 20, 23, 24, 2013) From Feedback Boards and Conversations Utility

• I like it! –focus on the environment – options for lowering utility bills • I think this is a move in the right direction. I’m trying to figure out how it applies to

my property. • On the 2014 assessment, show what would have been charged if based on the

current property tax method. • Good initiative, progressive. • The administration of this program is going to be expensive for the city. You will

have to hire extra staff for billing, delinquent accounts, etc. Don’t change from current property tax system.

• This is a great idea, I support it. Rates

• I think schools should remain exempt. They have enough budget challenges. • Hard enough to pay taxes- and they are going up and insurance is going up • Credit for properties that do not have a storm drain service connection should be

higher than 30%. • Schools shouldn’t be charged, their budgets are already strapped, and we’ll just

end up paying for them in higher school taxes. • I like that Dean cares about the homeless, because next year I may be living on

the streets too, with all these tax increases. • Don’t increase the rates in future years like CRD Water.

Credit Program

• Would offering incentives on purchases of rain barrels, tank, rain garden design, end up being cheaper than administering this program?

• I have several French drains on my property to increase capacity. Will they be included as infiltration chambers?

• Make permeable driveways a “must-do”- a requirement under the bylaw/permit process

• Is 100% exemption possible if all categories are used? • Should take neighbourhood water related characteristics into consideration

(flooding area) to select appropriate credits. • Please provide designs for modular systems (for flow-through planters) that can

be easily adapted. Flow-throughs should be on the credit list. • Credit for natural systems that mimic infiltration – eaves through water into

connected pond system • Introduce credit in this order: honour system- inspection and testing- monitoring-

enforcement- five year permit? • Provide site visits to help direct them and give them ideas • Provide partial credits for areas that don’t meet our minimums • Most seemed to want to be able to take advantage of the credits

Page 17: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

• Very interested in how to build various credit items, but need help in where to go, who to see, how to do it.

• Give people the opportunity to apply partial credits, scale-able based on area or volume.

• Offer help from city staff to provide onsite consultation and advice on techniques appropriate for my property.

• Provide grants for purchase of rain barrels or cost to install rain gardens or pavers.

• Provide funding assistance for these rainwater management improvements. • Allow rain gardens to be built on City boulevard space. • Make it as easy as possible for everyone. Provide qualified contractors,

suggestions for what will work on my property, simple approval and permit process.

• Check all recent building permits to see that storm drain utility property assessment includes latest improvements. We had to install permeable paving as part of a recent rezoning and that should be reflected on our assessment.

• Gravel roofs should be given credits. • Your plumbing inspectors forced me to get a drain connection, even though the

drainage on my property all seeps into the ground. I should be allowed to close my connection and get a discount.

• Keep it simple. • My neighbourhood is already a swamp after days of rain. None of these

rainwater management techniques will work. • Strata bylaws may limit what can be done on our property

General

• Redesign some roads to handle extreme rainfall on the surface • The arena parking lot (Quadra end) has rainwater flow over the sidewalk onto the

street. Drains are plugged. Arena piles leaves and snow on them. • Great! Unbelievable that Bowker Creek is a discharge throughfare. • Gnomes are a good start. • I hope my municipality follows the lead of the city. (Saanich)

Timeline

• It’s about time. • Give us more time to budget for changes

Education / Engagement

• Create an email list for updates • Why wasn’t there any engagement with residents asking if they even want to

change stormwater charges from property tax to utility?

Page 18: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

city of victoria | Stormwater Engagement Feedbackwww.victoria.ca/stormwater

Surveys Summary

Surveys were developed to gather feedback from property owners in the City. The properties were grouped into five categories: single-family residential, multi-family residential, civic/institutional, commercial/industrial and tax exempt. The surveys focused on collecting feedback about the stormwater utility and on the rainwater management credit program, while also collecting baseline information regarding what property owners were already doing to manage rainwater and what else they would like to learn. All five surveys asked the same questions, but were tailored for the variations in the credit programs that are proposed for the different property types.

The survey deadline was December 13. Late surveys were accepted until January 10. The completed surveys are available in the Stormwater Engagement Feedback Binder.

Participation

Goal: Create an opportunity for those who were unable to attend a meeting or open house, or had additional comments, to provide input.

Completed Surveys:

• Single-family: .......................................................................................................... 143

• Multi-family: .............................................................................................................. 76

• Commercial/Industrial: ............................................................................................. 24

• Civic/Institutional: ....................................................................................................... 4

• Tax Exempt: .............................................................................................................. 16

Total: ...................................................................................................................... 263

Part 3: Surveys

Page 19: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

StormwaterUtilityandRainwaterCreditProgramSurvey(forsingle-familyhomes)

1/39

86.01% 123

13.99% 20

Q1Doyouownasingle-familyhome(1-4residentialunits)intheCityofVictoria?

(Pleasefillinthesurveythatbestdescribesyourproperty.Forexample,ifyouareacommercialpropertyowner,pleasefillinthecommercialsurvey.)

Answered:143 Skipped:0

Total 143

Yes

No

0% 20% 40% 60% 80% 100%

AnswerChoices Responses

Yes

No

Page 20: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

StormwaterUtilityandRainwaterCreditProgramSurvey(forsingle-familyhomes)

2/39

11.89% 17

88.11% 126

Q2Areyouarenterinasingle-familyhomeintheCityofVictoria?

Answered:143 Skipped:0

Total 143

Yes

No

0% 20% 40% 60% 80% 100%

AnswerChoices Responses

Yes

No

Page 21: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

StormwaterUtilityandRainwaterCreditProgramSurvey(forsingle-familyhomes)

3/39

6.99% 10

0% 0

16.08% 23

12.59% 18

Q3Whatneighbourhoodisyourpropertylocatedin?

Answered:143 Skipped:0

BurnsideGorge

Downtown/HarrisGreen

Fairfield

Fernwood

Gonzales

Hillside/Quadra

JamesBay

NorthJubilee

NorthPark

Oaklands

Rockland

SouthJubilee

VictoriaWest

Notsure

0% 20% 40% 60% 80% 100%

AnswerChoices Responses

BurnsideGorge

Downtown/HarrisGreen

Fairfield

Fernwood

Page 22: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

StormwaterUtilityandRainwaterCreditProgramSurvey(forsingle-familyhomes)

4/39

5.59% 8

2.10% 3

10.49% 15

6.99% 10

4.20% 6

4.90% 7

6.29% 9

1.40% 2

13.29% 19

9.09% 13

Total 143

Gonzales

Hillside/Quadra

JamesBay

NorthJubilee

NorthPark

Oaklands

Rockland

SouthJubilee

VictoriaWest

Notsure

Page 23: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

StormwaterUtilityandRainwaterCreditProgramSurvey(forsingle-familyhomes)

5/39

88.97% 121

11.03% 15

Q4DoyouunderstandwhytheCityischangingthewaytheymanagethe

stormwatersystem?Answered:136 Skipped:7

Total 136

Yes

No

0% 20% 40% 60% 80% 100%

AnswerChoices Responses

Yes

No

Page 24: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

StormwaterUtilityandRainwaterCreditProgramSurvey(forsingle-familyhomes)

6/39

Q5Ifno,whatwouldyouliketobetterunderstand?(Thisfeedbackwillbehelpful

asfutureeducationalmaterialsaredeveloped.)

Answered:21 Skipped:122

# Responses Date

1 Weareanon-profitcharityandreceivedpropertytaxexemptstatusforwhichweareverygrateful.Thenewstormwaterfeesseemtobearevoking

1/16/20144:28PM

2 Yes,verygoodobjectives 1/16/20144:15PM

3 Whyit'sbeingchanged. 12/12/20134:16PM

4 Istherepollutiongoingintotheoceanoristhesystembrokenoldinadequate? 12/12/201311:18AM

5 totrayandmakemoneywhileappearingtodothe'green'thing.ie.,peoplewil lnotbemadetodiguptheirpavedyards,theycanpayinsteadandwil l!

12/12/201311:09AM

6 Istheregoingtobeaseparateadministrationsystemputinplacetoadministerthis,orcanitbedonealongsidethewateruti l i ty?I'dhatetoseeyetanotherhigh-paiduti l i tyadministrativeinfrastructure.

12/11/20134:33PM

7 togetmorerevenue,ofcourse 12/9/20132:25PM

8 Why 12/9/20131:23PM

9 Whatisthisgoingtocosttaxpayers?Provetoushowthisisntjustanothertaxgrabtopayforabridgenoonewantsandsalaries/raisesforc ityemployees.

12/8/20135:04PM

10 Theinformationprovidedonthec ity'swebsitetellsmethattherewil lbeanewtaxonmypropertybasedonthefootprintofmyhouseand,perhaps,theamountofrainfallinagivenyear.Ihavenoideawhattheamountofthetaxmightbe,whetheritwil l beoffsetbyreductionsinexistingtaxesorlevies,whatthenewrevenuewil lbespentonorwhatbenefitswil laccrue.Theproposedoffsetmechanismsappeartobeexpensive(apartfromthemostsimplerainbarrels)andwouldinvolveallofthecomplicationsofpermittingandinspections.Absentanyknowledgeofwhatthenewrainfalltaxwil lcostmeitisimpossibletodoacost-benefitanalysisonanyofthem.

12/8/201312:23PM

11 Wehadtoinstalladrainagesystemjustover7yearsagoandwealsohadtoputinalargeconcretepadatthebackofourhouseforthegarage,(turnaround).Yourinspectorsrequiredthis.Nowwewil lbetaxedhigheronanewstormwaterbil l forhavingthisconcrete.DoestheCityhaveanyplanstosubsidiseowners,especiallyfixedrateseniors,tochangetheirpavingtoonethatwouldbeacceptabletothisnewplanyouhave?

12/7/20139:44AM

12 I'dl iketounderstandhowyoucanpossiblyjustifythistothepublic asabenifitor"unavoidablesituation".Thisisabsolutelyarediculousproposalandthoseinvolvedtotopulltheircollectiveheadsoutoftheirassesandstopactingl iketyrants.

12/6/20135:06PM

13 Doesthismeanthatnewsingle-familyhomeshomesnolongerhavetohookuptothestormwatersystemiftheycandivertallrainfallontotheirownproperty?

12/6/20134:29PM

14 Howtoplanandassociatedcosts 12/5/20135:25PM

15 howthehellcanyoutaxrainfall???whatgivesyouthatauthority??? 12/4/20131:44PM

16 Donottrustmotivesofc itytochangesystem.Looksl ikeanothermoneygrab 12/1/20139:41AM

17 Seecommentsbelow. 11/29/20138:10PM

18 Thetimingofthisandallowingresidentstocatchupwiththeprocessbeforeitbecomespartoftheuti l i tybil l .

11/21/20139:50AM

19 I'dl iketoknowmoreaboutbothsewageandstormwateroverflowsduringandafterheavyrainstorms.Howwil lthesechangewiththenewsewagesystem?

11/12/201311:18AM

20 whysol ittlenoticehasbeengiven,whynorateshavebeendisplayed 11/7/201312:22PM

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21 whyareallhomesbeingchargeddifferentlyrightoffthebat? 11/5/20137:09PM

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Q6Doyouhaveanygeneralcommentsaboutthechangetoastormwaterutility?

Answered:64 Skipped:79

# Responses Date

1 Ownersofheritagebuildingsareaffecteddifferentlythannon-heritagebuildingowners.Forexample,install ingagreenroofisnotanoption.

1/16/20144:28PM

2 Itisagoodideahoweveritdoesnottakeaccountoftheadvantagesofhigherdensities(morepeopleonlessare)whichthec ityistryingtopromoteyetthispolicydiscourageshigherdensitywhichgenerallyrequiresgreatersitecoveragetoaccommodateundergroundparkingetc.

1/16/20144:15PM

3 creditsshouldapplytopreviouslyinstalledrainbarrelsandpermeablesurfaces 1/16/20144:06PM

4 Credit Asa4unitcondoowner,I'mangrythatwecannotreceivecreditforonsitestormwaterinfrastructureeventhoughwewil lbesubjecttoanincreaseinuti l i tyfees.

12/13/201311:14AM

5 Rate Again,l ikethechangeinthegarbagecollection,thisplanispunishingfamilies.Generallyyouhavemoresurfaceareabecausepeoplewithkidshavetoown/renthouses.Morekids,biggerhouse,moretax.

12/13/201310:18AM

6 Utility Greatidea. 12/12/201311:31PM

7 Credit Ithinkitisverypositive.Twomainsuggestions:1.The40%cumulativecreditseemstooconservativetoserveassuffic ientincentivetohomeowners.Ifownersareintroducingmultiplemeasuresthathaveacumulativeeffectgreaterthan40%,whytheseeminglyarbitrarycap?2.Thespin-offbenefitsoftheproposedmeasuresshouldbebetterexplained(ex:rainbarrelscanreducewaterbil lsforgardeners-allowingadouble-benefitonyourwaterbil l andstormwateruti l i tybil l -bothofwhichwil lbecontinuingtoriseoverthenextdecade).

12/12/20135:00PM

8 Rate TAXGRAB! 12/12/20134:14PM

9 Rate Agoodideabuttoworkitmustbeaffordableforhomeowners. 12/12/20133:56PM

10 Credit Pleaseinc lude'flow-throughplanters'inyourproposedcreditprogramlistandprovideexamplesofcheapmodularsystemsthatcommunitygroupscando'bulkbuys'onmaterialsandexpertise.

12/12/20133:09PM

11 Rate Iunderstandthatitisaripoffinordertoobfuscatetransparancyandaccountabil i ty,byhidingdefactotaxincreasesasuti l i tyfeeincreases.SHAME.

12/12/201311:43AM

12 Credit Ibelieveitisnecessaryforthefuture-buttheimpactofindividualsonthesystemwil lbeminimal.Renovationsrequiredaretoocomplexandcostly,andcreditsarenotconvincing.

12/12/201311:34AM

13 Education muchmoreinfo. 12/12/201311:18AM

14 Rate Byputtingyetanotherchargeontheuti l i tybil l ratherthanpayingforthisonpropertytaxesyoumakeitappearthattaxeshavenotincreasedsignificantly.Youhavealreadymorethantripledtheuti l i tybil lssince2005.Youhavecutthetimesofgarbagecollectioninhalfandcontinuetochargethesameamountforthisreducedservice.Peoplewithl imitedincomewil lnolongerbeabletoaffordtopaytheincreasinguti l i tybil lsandl iveinhouses.

12/12/201311:13AM

15 Credit thecreditsdon'tcomeanywherenearthecostofdoingtheimprovements! 12/12/201311:09AM

16 Rate soundsl ikeagoodideabutmakeitasc learaspossiblewhatI'mpayingnowthroughtaxesandhowthat'scalculatedandwhatI'l l payintermsofthenewsystem.

12/12/201311:05AM

17 Rate i disagreewithit;i tisawayofraisingtaxeswithoutappearingto. 12/12/201312:01AM

18 Rate Soundsl ikeagoodidea,butmakeitasc learaspossiblewhatI'mpayingnowthroughtaxesandhowthatiscalculatedandwhatI'l l payintermsofthenewsystem.

12/11/20133:09PM

19 Utility Idon'tunderstandhowthenewbil l ingmodelwil lwork.Howarethenon-permeablesurfacesmeasuredandhowdotheygetre-measuredwhenchangesaremadetoaproperty.Also,pleasepleasepleaseswitchtopaperlessbil l ing,sincethepaper-baseddeliveryofuti l i tybil lsbytheCityofVictoriaisveryinconsistent.

12/11/20132:17PM

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20 Credit grantsforimprovementswouldbehelpful 12/11/20131:59PM

21 Rate Il ikethatsomesmallcontroloverbil l ingisbroughtbacktothehomeowner.However,water,stormwaterandgarbagebil l ingisincreasingataveryhighpace.Totakeadvantageofsomerelief,significantfurthermoneyisrequiredbythehomeowneronmaterialsandlabour.

12/11/201310:02AM

22 Utility Gladyouareworkingtoimproveit! 12/11/20139:14AM

23 General Greatidea!However,itseemslikeotherCitydepartmentsareNOTplanningtheirworksinlinewithcurrentpracticesregardingstormwatermanagement.(i.e.Parks,Transportation;etc.).

12/11/20138:16AM

24 Credit Goodidea,Ihopethebuildingdepartmenthasthepolic iesinplacetoreducetheobstaclesinvolvedinonsitestormwatermanagementforhomeownersandcontractors

12/10/20139:10PM

25 Rate It'snothingmorethanaploytoseparatethiscostfromtaxbil lssothatmayorancouncilhavemoreflexibil i tytoattaintheir3.25%annualhike.Bycall ingitsomethingelsetheyassumeit'snottaxation.Pathetic .

12/10/201311:59AM

26 Rate WhathappensifIdo'thavestormwaterservice.Ihaveacysternandundergrounddispersalsystem.Nouti l i ty-nocharge?

12/10/20138:10AM

27 Credit financialassistancetochangeasphaltdriveway-installedlongbeforeIboughtthehouse-topermeabledrainagewouldbeaREALLYgoodidea

12/9/20138:18PM

28 Credit Easilyunderstoodcreditrequirementsandacreditsystemthatdoesnotdemandlargeinvestmenttoqualify.Otherwisecreditsareskewedtowardthosewhocanaffordtheupgradesandhaveyethavethegreatestcapacitytopayhigherleveloftax.

12/9/20138:10PM

29 Utility Ididn'trealizeitwasanissue 12/9/20135:20PM

30 Rate Dowegetabreakifi tdoesnotrainmuch,suchasthedryNovember.Bil l ingshouldbebasedonnothardsurfaceonlybutifthereisnorainthenIshouldnothavetopay.

12/9/20134:36PM

31 Rate Ialreadypaytoomuchintaxes&Ithinkthisisjustanotherwaytogetmore.letsfaceit,thecity'sbeendealingwithstormwaterfor150years.ifthischangewasn'tgoingtopayforitself(andmore),thec itywouldn'tbedoingit.

12/9/20132:25PM

32 Utility Thisisfantastic . 12/9/20132:23PM

33 Rate i tisanotherwayoftaxingresidentswhilemaintainingCouncil 'spromisetokeep"property"taxestoincreaseonly3.25%.Justkeepingdiggingintoourpocketsandnoonewil lbeabletoafforttoownahouseinVictoria

12/9/20132:19PM

34 Credit Comeupwithaplantohelphomeownersinsteadofpunishingthosethatdon'thavethemoneytoputinpermeabledrivewaysthatareexorbitantlyexpensive.Howaboutgrantstohelppeopledothethingsyoupropose?

12/8/20135:04PM

35 General Anotherfeel-goodboondoggletoaccompanytheunnecessarysewagetreatmentsystemandtheunworkablecompostingplan.

12/8/201312:23PM

36 Education Itisabouttime.Il iveinSaanichwhichisdefinitelywaybehindVictoriainstormwatermanagement.IhopeyoucanleadthewaybyeducatingtheengineersandplannersinSaanich.

12/8/20137:00AM

37 Rate Thestormwaterportionistobeonanewbil l .Thenwewil lhaveadministrationfees,basicratesetcand,inalll ikelihoodrateswil lincreasebecausewearenotusingitasmuchandyousti l lneedthemoneytomanageyourcostsjustl ikethewaterrates.It'sjustanothertaxgrabasyourrulesformakinganychangestogetalowerrate,hiringprofessionals,permits,frequentinspectionsmakesthecostsoutofreachformanyofthepeopleinthisc ity.

12/7/20139:44AM

38 Rate Ithinkyouneedtogiveyourheadsashakeandstoptryingtopushagendasl ikethisonetopullinextrarevinueattheexpenseofthetaxpayers.Ifyouneedextrarevanuestartlookinginhouseatproperspending,andbudgets.Stoptryingtomaketheprivatec itizencoveryourinneptspendingattroc ities.

12/6/20135:06PM

39 Rate Soundsl ikeitmayhaveunintendedconsequencesaspeopletrytoreducetheproposedtax 12/6/20134:29PM

40 Rate Ithinkthisisyetanotheropportunitytoreducetherateoftaxationonwealthypropertyownersandtodownloadtheburdenontothemiddleandworkingc lasses.

12/6/20138:41AM

41 Utility Basicallygoodidea....withattendantrisingcostsforthebridge,hydro,uti l i ties....i t'sanissueforthoseofusonfixedincomes.

12/5/20135:25PM

42 Utility It'sagreatidea! 12/5/201312:01PM

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43 Credit Whymustoverflowsconnecttoc itystormwatersystem?Whataboutpropertyownerswhodonottieintothestormwatersystem?Willtheybeabletoc laimcreditsformanagingtheirownstormwaterontheirpropertywithoutneedingtotieintothec itysystem?

12/4/20138:48PM

44 General Fuckoff!! 12/4/20135:45PM

45 Credit Thesystemseemstofavourthosewiththefinancestoaddanewroofordotheconstructionnecessarytogetadiscount.Whataboutseniorswithfixedincomes?

12/4/20133:34PM

46 Rate Ifeelitshouldbetargetedastaxesinsteadoftheuti l i ty.AsarenterIdon'thavetheoptionofinstall ingapermeabledrivewayorrainbarrellsorchangetheroofingstyleandyetIamtheonethatwil lbecharges.Itdoesn'tseemright.Also,Ifeelmorechargesshouldapplytobusinesswithlargepavedparkinglots.Theyshouldbechargedmorethansmallresidences,sincetheycoverlargelots.Theyarealsomorel ikelytohavelarge,imperableroofs.

12/4/20132:50PM

47 Credit needrebate/assistanceprogramstohelppeoplemakechangestoexistingproperties.Itsnotinexpensivetoinstallpaversorraingardens.Eventherainbarrelsaren'tcheap.

12/4/20132:48PM

48 General IDONOTCONSENT! 12/4/20131:44PM

49 Credit Wearenotinapositiontoaddanyofthefeaturestoourpropertywhichmightlowerthecostsofthisuti l i ty.Thewayourhousewasdesigned(notbyus)meansthatourperimeterdrainsaredischargedintothestormsewer.Moreover,wearethelowestpropertyintheareasoothersdrainINTOourpropertyandweinturnemptyalltheirrainwaterintothestormsewers.Itseemsthatwewillbeunfairlypenalizedforthedesignofourproperty'sdrainagesystemandforourgeographicallylowpositioninrelationtoourneighbours.

12/4/201311:30AM

50 Credit Iwouldl iketocollectrainwateranduseitinthegardenifpossible. 12/1/20133:40PM

51 Utility Doesnotseemareasonableresponsetoc limatechangestormwaterprojectionstome.Thevolumeofstormwatertobemanagedisnotquantifiedinanywaythatrelatestotheeffectivenessoftheabatementsuggestionsoffered.Currently,IusenoCitywateratallonthegroundsofmyproperty,Everyplantonitiswaterednaturallybyrainwaterifi tistosurvive.YouoffermenousefulcreditfornotusinganyCitywateronthegroundsofmyproperty,butinsteadoffermecreditsformanagingrainwaterIdonotneedandwil lneveruseinanyway.Mypropertyisnotpaved.Anyrainthatfallscansoakintothegroundwithouthindranceofanykind.WhatmorecanIdo?

11/29/20138:10PM

52 Rate Goodidea,butwitheverythingelsethatwe'refac ing...newsewagesystem,25%riseinHydroratesoverthenext5years,continuingtaxincreasesandgreatercostsonallfronts,Ijustdon'tseehowwecanaffordthis.Itshouldbemodifiedinsomewaysothatwedon'thavetobarethebruntofallthesecosts.

11/26/20137:51PM

53 Utility Thedraftplanneedsmuchimprovementatthisstage. 11/26/201311:54AM

54 Utility Linkingthechargesforstormwatermanagementfromvalueofproperty(propertytax)toquality/quantitymeasuresmakessense.

11/24/20139:04PM

55 Rate Ihatel ivingherebecauseofthenickel&dimebullshitthatisthehallmarkofthisc ivicgovernment.

11/24/201310:40AM

56 Credit Isthecreditonlygoodfor5yearsanddoesithavetobeappliedforeachyear? 11/22/201311:16AM

57 Utility Ithinkit'sanexcellentidea. 11/21/20132:37PM

58 Rate Yes,wearepayingmoreforgarbageremoval(andlessservice),wehavecompostgoingtothelandfi l l (notgood),wearepayingmoreforournot-yetexistingsewagetreatmentandwehavetopayfortheJohnsonStreetBridge.Whilethetransferofthestormwatertotheuti l i tybil l seemsfair,i tisanothertax/bil l burdenwehavetobear.Itstoomuchrightnow.

11/21/20139:50AM

59 Utility IunderstandwhybutIdonotunderstandhowmeasuringinterveningvariablesinsteadofoutputshasbeenchosen.Youarefundamentallychangingthesystemofincentiveswithouttheusualprogramsofsupports.Yoursystemdoesnottakeintoaccountthedifferentialwaterabsorbingcapabil ityofcertainsoils-e.g.Fairfieldc lay,andisthusunfair.

11/19/20139:05AM

60 General Itisagreatidea 11/14/20139:34AM

61 General SeemssuchanobviouslygoodideathatIwonderwhyeverymunic ipalityintheCRDisn'tdoingit.WillVictoria'sstormwatermanagementmeshperfectlywithSaanich,OakBayandEsquimaltinthefuture?

11/12/201311:18AM

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62 Timeline allhomesshouldbechargedthesametostartbecauseallhomeownersdidnotexpectthisextracharge.allfuturebuildingpermitswouldbesubjectthenewschedule.

11/5/20137:09PM

63 Credit Iwouldl iketoseeac learsystemofincentivesforhomeownerswhomaketheefforttobettermanagetheirstormwater.

11/4/20138:30PM

64 Rate c learly,itistoreducetheannualpropertytaxbil l ,bymovingthecosttotheuti l i tybil l ! 11/4/20133:14PM

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64.93% 87

35.07% 47

Q7Ifelectronicbillingwasavailable,wouldyouchoosetousethisoption,insteadof

beingmailedyourutilitybill?Answered:134 Skipped:9

Total 134

Yes

No

0% 20% 40% 60% 80% 100%

AnswerChoices Responses

Yes

No

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Q8Doyouhaveanygeneralcommentsabouttheproposedrainwatermanagement

creditprogram?Answered:69 Skipped:74

# Responses Date

1 Seequestion6-oursimplerainbarrels(withwateringcans)shouldqualifyforthecredit 1/16/20144:07PM

2 credit Creditshouldbeavailabletoallresidentsregardlessofunitnumbers 12/13/201311:16AM

3 credit arewereallygoingtosave$$oristhecostofadministeringthisprogramgoingtobeequaltothegreateramountsyou'l l bechargingpeople?

12/13/201310:22AM

4 credit Il ikeit,butthinkitmighttakesometimetoputintopractice.Ialsoworryabouttheimplicationsforlowerincomehouseholdswhocan'taffordtoinstalltheequipmentnecessarytoqualifyforcredits.

12/12/201311:35PM

5 credit Itisgood,butthecumulativecreditsshouldn'tbecappedat40%.Ahighercaponcumulativecreditsofupto70%wouldencouragehigheruptakeandensurethesuccessoftheprogram.Forsinglefamilyhomes,evenwithincreasingstormwateruti l i tybil ls,itwil l beimportanttoprovidemeaningfulincentivetoobtaindesiredlevelsofpartic ipation.

12/12/20135:08PM

6 credit Ithinkit'sagoodideaifthequalificationbarisn'tsettoohigh. 12/12/20134:17PM

7 General Wewil lseenorealbenefittoenvironment,etc. 12/12/20134:15PM

8 see#6 12/12/20133:11PM

9 credit You'vepurposelymadeitdifficultforresidentsinestablishedneighbourhoodstointegrate.Ihavetworainbarrels,whichleavesmeremarkablyshortinqualifyingforthecredit.Idon'thavethespaceforallofthoserainbarrels,norforac istern.IalsodonothaveapropertyconducivetoagreenroofandIwil l neverrecoupthecapitalinvestmentforaraingardenorpermeablepaving.

12/12/201311:48AM

10 credit Creditsarefinanciallyinsignificantcomparedtothecostsoftheimprovements. 12/12/201311:35AM

11 credit Willyougivecreditforbackyardgardens? 12/12/201311:14AM

12 credit i tcreatesaseparate'office'beureacracy,needforemployeesetc.,leaveitwiththepropertytaxesseparateitonthebil l i fyoumust.

12/12/201311:12AM

13 credit Iwouldl iketoknowwhatthetotalcostsarenowandtotalcostsafter.Iknowsomepropertiessuchaschurchesdonotpaythatmeansiftheypayothersshouldgodownwil lthatbec lear?

12/12/201311:07AM

14 credit complicated 12/12/201312:06AM

15 credit Ihavealreadyinstalledac isternandallmypaving/driveways/patios,etc.,arepermeable.IhopethatIcansti l l receivecreditforthisworkdonebeforeitwas'trendy'.

12/11/20134:35PM

16 Rate Iwouldl iketoknowwhatthetotalcostsarenowandtotalcostsafter.Iknowsomepropertiessuchaschurchesdonotpaythatmeansiftheypayothershouldgodownwil lthatbec lear.

12/11/20133:11PM

17 credit Thereseemstobealotofregulationforthis.Requiringanengineerforc isternsmaynotencouragefolkstogetoneinstalled.Havingthec isterndesignedandbuilttoengineerspecsandhavingthebaseorfoundationdesignedtoengineerspecsseemsmoreappropriate.

12/11/201310:40AM

18 credit Iwouldl iketoseeacurbonstomrwaterbil l ingincreasesoverseveralyearswhilehomeownersinterestedinthisprogrammakepurchasestowardsupgradingthesystemoftheirhome.

12/11/201310:07AM

19 credit Iunderstandthatthecreditscannotgoto100%asthereissomeoverheadtotheexistingsystemsbutIwouldencourageyoutoincreasethemaximumcreditbeyond40%.

12/11/20138:19AM

20 Rate Isthisgoingtobeinadditiontotheexistingc ityservicescharge? 12/10/20139:14PM

21 credit Il ikeit! 12/10/20132:56PM

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22 credit Itishardtoknowifthecreditsforeachsolutioniscumulative.Forexample,Ihaveapermablesurface,andinfi l trationsystemandaraingarden.Iamcompletelydetachedfromthesystem.DoIonlyqualifyfor30%

12/10/201312:54PM

23 credit Ilovetherainbarrelconceptthatthec itywouldgivecreditforrainbarrels.Thinkaboutit……howmuchraindowegetfromMay-Sept?Rainreallyworkwellduringtheothermonthswherewehaveconstantrain!Anotherwellthoughtthroughconceptfromthec ity.

12/10/201312:04PM

24 credit Thattherulesarec learandeasytoimplementwithoutlargeinvestmentotherwisethetaxbenefitsskewtowardthewealthierownersiebiasedtowardthosemostabletopay.

12/9/20138:13PM

25 Rate Idon'tknowhowmuchIpayforrainwatercostsnow 12/9/20135:21PM

26 credit Yesaraingardenshouldhaveahigher%factor 12/9/20134:40PM

27 credit notenoughincentive 12/9/20132:28PM

28 credit Greatforincentivisinggreeninitatives 12/9/20132:24PM

29 credit consideringtheintialoutputofputtinginanyofthesesystems,theactualbenefitisminimal

12/9/20132:21PM

30 Rate Moneygrab 12/9/20131:24PM

31 credit Whatisthisgoingtocosttaxpayers?Wearetaxedtodeathwiththenewbridgeandoutofcontrolc itywagesforoverpaidworkersandmanagers.Howaboutnotgivingemployeeswageincreasesthisyearandputtingthatmoneytowardgrantsforhomeownersthatwanttoputinpermeabledrivewaysorsomerainbarrels.Howdoyouproposetohelpc itizenswithsmalllotsthatdon'thavespaceforwatergardensandrainbarrels,youneedtogivepeoplemoreoptions.Howaboutallowingmoregreenroofconstructionfornewhomebuilders?Weproposedagreenroofwhenwebuilt7yearsagobuttheoneneighbourwasopposedandbecauseofthisthec ityofvic toriaplanningdepttoldustodropthegreenrooffromourplansaswewouldnotbeabletogetbuildingplansapprovedandthruthevarianceprocessbecauseoneneighbourraisedCain!Thiswasveryshortsightedonthec ity'spartandasaresultwetookourgreenroofoutofourplansandbuiltahomewithoutagreenroof.Nowyouaregivingrebatesforgreenroofs!!!!!!!!!!!!!!Howdoyouproposetocompensateusforyourshortsightednessandtheshortsightednessoftheseniorstaffmemberinthec ityplanningdeptthatdiscouragedourgreenroofandsidedwithoneneighbourthatwasraisingCain!AllotherneighboursbtwwereonboardandLOVEDthegreenroof.Ohrightnothirdpartycomments,whatajoke.IwishIcouldcheckoffgreenroofinanswertoquestion9below!!!!!!!!!!!!!!

12/8/20135:25PM

32 Seetheanswertoquestion5. 12/8/201312:28PM

33 credit Subsidiesforsomeequipment,rainbarrels,forexample,withcredittouti l i tybil l startinginthesecondyear.

12/8/20139:43AM

34 credit Goodoption 12/8/20137:03AM

35 credit Alreadydoneinaprevioussectionexceptforpointingoutthatbarrelsofrainwaterleadstomosquitoesjustascompostingleadstorats,miceandotherpestssowedoneither.

12/7/20139:52AM

36 General see5-6responses...IhavenothingkindorpleasanttosayaboutthisproposalotherthanIwil lbethinkingVERYHARDaboutwhoIsupportinfuture.

12/6/20135:10PM

37 Rate Thecreditisjustawayofhopingpeoplewon'trealizethayarebeingtaxedmoretohandlestormwater

12/6/20134:30PM

38 Rate whileIagreewiththeprograminprinc iple,paymentshouldbetiedtopropertyvalue.individualownerswhoimprovedrainageshouldbeofferedataxrebate.thisisbetterforpublicmoralethanpunitivefees.rainbarrelsmightalsobeofferedforfreeorreducedpricetoencouragecompliance.

12/6/20138:48AM

39 Education Itdoesnotlookcostbenefitgiventhelackofinformationofactualcosts. 12/5/20135:27PM

40 credit Somehomesarenotconnectedtothestormsewersandhavebeenpractisingrainwatermanagementmethodsfor100years.Somehadtodothisbecausetherewerenostormsewersonthestreet.Despitethis,theypaidthefullamountontheirtaxestowardsstormsewers.Iftheproposedchangesaremoreuser-pay,thenthesehousesdeservealargercreditthan30%.

12/5/20134:12PM

41 credit Whyisthereonlya40%creditavailable.Wedon'tevenhaveac itystormlineinfrontofourhouse.

12/5/201312:56PM

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42 Rate Thisappearstobeanothertaxgrabbythec ityontaxpayersthatarealreadypayingtoomuch.

12/4/201311:13PM

43 credit Canpropertyownerswhodonottieintoc itystormwaterc laimfullcredits? 12/4/20138:50PM

44 utility Yes,putitonthetaxes.Nottheuti l i ties.Thiswouldtargetthelandowners,insteadofthetenants.AsatenantIhavenochoiceindrivewaystyle,rainbarrell,raingardeninstallationetc.

12/4/20132:52PM

45 utility condosandapartmentcomplexesbetterbepayingthefeestoo!parkinglotsanddowntownroadsaresomeoftheworst-fixthosebeforehittingupthestrugglingfamilyhomeownerformorecash.

12/4/20132:52PM

46 utility Ifeelitissmarttochangethewayswecurrentlyuseourstormwater.Butfeelthatbeingtaxedonwaterfall ingfromtheskyisunfair.Evenwiththe40%off...Unhappyaboutrisingcost.Buthappyaboutsavingwater

12/4/20132:27PM

47 General ItisabsolutegarbageandIdonotconsenttothis.Iremovemyconsenttobegovernedinthisway.

12/4/20131:46PM

48 credit Wewil lbeunabletotakeadvantageofanyofthesecredits.Withtheexceptionofarainbarrel,theoptionswil lbetooexpensiveforustoinstall.Ifweusedarainbarrelitwouldfi l l inonerainfall.Ifweemptiedthewaterintoourgarden,itwouldflowintoourperimeterdrainsandwethenintothestormsewerdefeatingthepurpose.Also,ourwatertableinthewinterisgenerallyveryhighandourgardenwouldnotbeabletoabsorbadditionalwaterfromarainbarrel.Wewouldbeunabletodoanythingwiththewaterthanpouritdownthestreetdrain,againdefeatingthepurposeofeasingthepressureonthedrains.

12/4/201311:36AM

49 credit Iknowthatmypropertyisnotconnectedtothestormwatersystemandbecauseoftheslopeofmyproperty,anyrainwaterthatfallsisabsorbedwithinmyownpropertyboundaries.Ihavefourrainbarrelsonmypropertythatdivertwaterfromtheroofintomygardens.Itappearsfromthedocumentsonthewebsitethatyouhavetobeactuallyconnectedtothestormwatersysteminordertogetthesecredits.Ifthatisthecase,thenitseemsunfairtomethatsomeonewhoisn'tconnectedtothesystemgetsonlya30%credit,whilesomeonewhoisconnectedtothesystemcangetupto40%incredits.Surelythepeoplewhodon'tusethesystemshouldgetmorecreditthanthosewhodo?

12/4/201311:08AM

50 Rate Whywoulditaddtothebil l andnotdecreaseit? 12/1/20133:42PM

51 General Unhelpfulandmisguided. 11/29/20138:21PM

52 credit Thesetupexpenseissomuchhigherinrelationtothecreditgiven... 11/29/20138:12PM

53 credit Notsuffic ienttooffsettheextracoststhatwewil lhavetobare.It'sabitofa"pipedream"andalthoughIthinkithasmanybenefic ialattributes,wejustcannotaffordyetanotherfinancialburden.Wewil lhavetoseeourhomeandmovesomewhereelseifallthesehugecostsareimposeduponus.Weliveonapension...wherecanwefindthismoney....helpusplease!!!

11/26/20137:54PM

54 General Yes-wil l besendingemail. 11/26/201311:55AM

55 credit Docreditsaccumulatebeyond30%forapropertywithnoconnectiontothesystem? 11/26/20138:22AM

56 credit Whydohomeownersthatcontribute0rainwatertothestormdrainsystemgeta30%credit,whilehomeownersthathaverainwatermanagementmethods(butmaysti l l contributetothesystem)receivemorecredit(40%)?

11/25/20136:57PM

57 credit Considerationshouldbegiventopropertyownerswhosepropertieswil lnotallowforhighercreditformsofrainwatercollection-e.g.mostofthepropertiesinJamesBaywouldprobablynotbesuitableforaraingarden.

11/25/20139:23AM

58 credit Withtheexceptionofsomethingl ikearainbarrelandpermeablepaving,allofthesemethodsrequireacontractor/certifiedinstaller,whichmakesthemoutsideofthepricerangeofmanypeople.

11/24/20139:07PM

59 credit SoIhave2rainbarrels,butthosewon'tcountbecauseyouhavesuchahigh800Lthresholdforthesmallcredit.Typical.

11/24/201310:45AM

60 credit isthecreditonlygoodfor5yearsanddoesitneedtobeappliedforeachyear? 11/22/201311:17AM

61 credit Ithinkit'sreallyimportanttoinc ludetrees.Treecanopiesandrootsystemsareinvaluableindispersingandretainingstormwater,andpeopleneedtobeencouragedtokeeptreesontheirproperties.TheTreePreservationBylawisnotstrongenoughtokeeppeoplefromcuttingdowntreesonprivateproperty,soothermeasuresneedtobeinplacetoactasincentives.

11/21/20132:43PM

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62 credit Howareyougoingtoassessthisfairlyandtransparently.Howarechangesgoingtobeadopted.WhatsupportareyougoinggiveUSifwedothis.Alsomanyolderpropertieshaveonesystemallwater/sewergoesthroughthesewer.Iftheygetac isternforexample,dotheyhavetodealwithseparatingtheirsewerandrainwaterrunofftoo.Anotherhugecost.

11/21/20139:56AM

63 credit Howwil lweknowifourexisting,expensivepavingmeetsyourcriteria?Lastyear,whileredoingmydrainagework,Iaskedthec ityforhelpdesigningacollectionsystemandnonewasavailable.Now,I'mpenalizedfornotputtingitin.MypropertyisfrequentlywaterloggedandIhavehadfloods,despiteamoderndrainagesystem.Yourcreditsystemisunfairifi tdoesnottakeintoaccountwhatthegroundcanaccommodate.

11/19/20139:12AM

64 credit Excellent 11/18/20136:58AM

65 credit Thediscountsseemarbitrary.Forexample,just5%offanunknown(butl ikelyrelativelysmall)bil l ispracticallynoincentivetogetabarrelorc istern.

11/12/201311:26AM

66 utility Myhouseisnotconnectedtothestormwatersystemnow.DoesthatmeanIdon'tpayanything?

11/9/20137:30PM

67 credit Thisisagood,andoverdue,idea. 11/9/20134:44PM

68 Rate therateshouldbeappliedbasedonvalue,thenchangedtonon-permeablesurfaceareaafterbuildingpermitsareissued.

11/5/20137:12PM

69 credit doesnottakeintoaccountolderhomeswhichhavenoperimiterweepingti lesystemsandthusarenotevenhookeduptothestormsewers.

11/4/20133:23PM

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17/39

44.74% 34

7.89% 6

11.84% 9

56.58% 43

23.68% 18

0% 0

Q9Doyoucurrentlyuseanyoftheserainwatermanagementmethodsonyour

property?(Selectallthatapply)Answered:76 Skipped:67

TotalRespondents:76

RainBarrel

Cistern

InfiltrationChamber

PermeablePav ing

RainGarden

GreenRoof

0% 20% 40% 60% 80% 100%

AnswerChoices Responses

RainBarrel

Cistern

Infi ltrationChamber

PermeablePaving

RainGarden

GreenRoof

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76.14% 67

40.91% 36

22.73% 20

54.55% 48

31.82% 28

11.36% 10

Q10Withtheproposedcreditprogram,wouldyouconsideranyoftheserainwatermanagementmethodsforyourproperty?

(Selectallthatapply)Answered:88 Skipped:55

TotalRespondents:88

RainBarrel

Cistern

InfiltrationChamber

PermeablePav ing

RainGarden

GreenRoof

0% 20% 40% 60% 80% 100%

AnswerChoices Responses

RainBarrel

Cistern

Infi ltrationChamber

PermeablePaving

RainGarden

GreenRoof

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Q11Doyouhaveanycommentsaboutwhyyouwouldchoosesomeandnot

others?Answered:75 Skipped:68

# Responses Date

1 Someoptionsnotviableforheritagedesignatedbuildings.Alltheoptionscostmoney.Foranon-profitcharity,payingfortheseoptions/andor

1/16/20144:28PM

2 NoopportunitysinceShoalPointhasvirtuallysitecoverage.Unlikelytobetechnicallyfeasible. 1/16/20144:16PM

3 Wecannotaffordthecostofraingardensorinfi l trationchambers.Wehaveanoldhouse(1891) 1/16/20144:07PM

4 Wealreadyhavepermeablepaving.Theraingardenactsmuchlikeaninfi l trationchamber. 12/13/201311:32AM

5 costvsbenefit 12/13/201311:16AM

6 convenienceandwatersystemsalreadyinplace 12/13/201310:22AM

7 Permeablepaving,infi l trationchamberandgreenroofareoutsideourhouseholdbudget. 12/12/201311:35PM

8 Cost,bylaws,appearance 12/12/20137:03PM

9 -sizeofproperty-easeofinstallation 12/12/20137:02PM

10 Limitationsderivefromhousedesignandsmalllotsize. 12/12/20135:08PM

11 Asarenter,IamlimitedintheamountIamgoingtoinvestinmylandlord'sproperty.Thisisarealproblemforrentersbecausethelandlords(especiallyinfull-houserentals)justpassontheuti l i tiescostsanddon'tcarehowmuchtheyare.Thisimpactsenergyeffic iency,l ikefurnacesandinsulation,aswellasstormwater.Giventhenumberofrentalhousesinthec ity,toensuretheeffectivenessofyourprogram,youmusthaveamechanismtorequirelandlordstotakeaction.

12/12/20134:47PM

12 Infi ltration-soilonourpropertyisl ikelynotsuitable(oldlakesite)andcostothers,costofinstall ing. 12/12/20134:17PM

13 No 12/12/20134:15PM

14 Commentsregardingquestions#9.Infi l trationChamber:atpresentwedivertourdownspoutsintoagravelbedorintoourflowerbedsdirectly.Indoingso,wehaveexperiencednoproblemsofseapageorwetareas.Itisasimple,inexpensivesolutionwhichsofarseemsnottohavebeenconsideredinthisprogramme.Thecostofprofessionalexcavationandinstallationwouldbeverycostlycomparedtotheabovesolution.

12/12/20133:59PM

15 cistern-1000gallons,drainedtosanitarysewer'off-peak'(nostormsewerconnection).Also,pleaseprovideflow-throughplantersasanotherrainwatermanagementmethod.Raingardensarelessfeasiblethanflow-throughplantersand(inmyopinion)shouldnotbepromotedduetorock/c layissues.

12/12/20133:11PM

16 Theonlyonethatwouldbeeasytointegrate-rainbarrels-wouldrequireway,waytoomanyandwouldrendermypropertyunusable.Samewithac istern.Iwouldneverrecoupthecapitalinvestmentforaraingardenorpermeablepaving.Thisissuchacrappyidea.IalsodonothaveapropertyconducivetoagreenroofandIwil l neverrecoupthecapitalinvestmentforaraingardenorpermeablepaving.

12/12/201311:48AM

17 Rainbarrelistheonlychoicefeasiblewithoutcostlyandcomplexrenumerationoftheproperty. 12/12/201311:35AM

18 $isthecost 12/12/201311:19AM

19 Permeablepaving-ifi tdidn'tcostmorethanthesavings,catchmentbasisnandhookupstostormsewerssoundsl ike$$$!We'l ldotheseimprovementsasweareablewhetherthec itydoesthisplanornot.Whenwecanafforditandhavethetimeandenergy.

12/12/201311:12AM

20 ExpensiveandIdon'thavealotofspare. 12/12/201311:07AM

21 Rainbarrelisdoableandraingardenisn'tintheyardIhave 12/12/201312:06AM

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22 Aninfi l trationchamberwon'tdomeanygoodwhenthewatertablerisesinmybackyardinDecember/January.Bedrockisnotthatfarbelowthesurface.

12/11/20134:35PM

23 expensiveandIdon'thavealotof 12/11/20133:11PM

24 theseseemlikelesscostlyoptionsandlessintrusive 12/11/20132:00PM

25 Rainbarrelistoosmall,notenoughpressuretoallowthewatertorunthruahose.Raingardentoomuchlandscaping!Greenroof,engineeringandwaterpenetrationconcerns.

12/11/201310:40AM

26 Theexpenseofagreenroofandpavingwouldprecludetheseoptions. 12/11/201310:07AM

27 Welikethegreenroofideabutitwouldbewaytoocostlytoputonourveryold&quirkyhouse. 12/11/20139:19AM

28 IwouldloveagreenroofbutIhaveasteeproof.IfIwasbuildinganewbuildingIwoulddefinitelyconsideragreenroof.

12/11/20138:19AM

29 Theseallsoundgood,mymainconcerniswiththebuildingandengineeringdepartmentsnothavingthetoolstheyneedtoallowsomeofthesemanagementstrategieswithout

12/10/201310:09PM

30 Limitedspace 12/10/20139:14PM

31 Costandhaveanolderhomewheremodificationsmightbechallenging. 12/10/20132:56PM

32 Iwouldhavebuiltaflatroofformygarage,sothatIcouldputagreenroofonit,butIlearnedthatthereisamaximumheight,soasaresult,i tmademoresenseformetohaveapitchedroof,sothatIcouldusemoreofthebuilding.Thisisanunintendedconsequence.

12/10/201312:54PM

33 occupiesspaceinasmallyard 12/9/20139:34PM

34 -affordabil ity-familyfriendhistoryofexpensivegreenroofleaks/repairs-permeablepaving,IFcostreasonablewhenmakingrepairstoexistingasphaltdriveway-Iquestiontheamountofroomneededforac istern/raingardenvsyardspace,mylotismostlyhouse

12/9/20138:33PM

35 Costtobenifitratio.HowcanIanswerwhenwedonotknowtherates... 12/9/20134:40PM

36 Iwouldchosesomethingthatwouldpayforitselfwithin5years,longerthanthatistoolong. 12/9/20132:28PM

37 GreenRoofsoundscostprohibitive 12/9/20132:24PM

38 thesavingsover5yearswouldbarelypaythecostofimplementingmostoftheseoptions 12/9/20132:21PM

39 AsIsaidabovewewantedagreenroofwhenwebuiltandweweretoldwewouldnotbeabletobuildifwekeptthegreenroofbecause1neighbourdidn'twantitandwehadtogothruavarianceprocessandweretoldbythec ityplanningdeptthatwewouldlosethevarianceifwekeptthegreenroof.SoIanswerto10,noIwil l notbeputtinginagreenroofasitstoolate!Giveusgrantmoneyandwemayconsiderapermeablefrontdriveway.

12/8/20135:25PM

40 ThosethatIhaven'tchosenareimpracticalformyhomeandlot.Inaddition,withoutknowingtheamountoftheannuallevyit'simpossibletoknowwhetheranyoftheproposedsystemsmakesfinancialsense.

12/8/201312:28PM

41 BasedonthelotIl iveonIwouldl iketodisconnecttwomoredownspoutsanddirectthemintoaraingarden.IfIreplacethedrivewayoranysidewalksthesurfaceswil lbepermeable.

12/8/20137:03AM

42 Ac isternorinfi l trationsystemmightworkbutjustreadingaboutthestartupcosts,permits,etcisenoughtoputanyoneoff.

12/7/20139:52AM

43 HowandifIcollectwaterthatl i terallyfallsfromtheskyonmypropertyandwhatIdowithitisNONEofyourbusinessnomatterhowyoutrytospinitasa"benefit".

12/6/20135:10PM

44 Raingardensareamajorinvestmentthatwouldrequirechagingtheuseofthebacklawn,somepropertiesaremorel ikelytohaverocksordipsthatwouldmakethiseasytoadoptwithoutsacrific ingalawnarea.Greenroofsrequireaflattop,notapitchedroof.

12/6/201310:30AM

45 wehavel imitedresourcesandcannotaffordalloftheseimprovements. 12/6/20138:48AM

46 Myroofisn'tflat.Mybackyardistoosmalltosupportaraingarden. 12/5/20137:47PM

47 Gobigorgohome 12/5/20135:27PM

48 Costmightbeafactor... 12/5/201312:02PM

49 Cost 12/4/20133:35PM

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50 Iwouldchooseanyofthem,butasarenterIdon'tgetthatchoice.Thisinitiativeshouldtargetownersbybeingpartoftheirhousetaxes.

12/4/20132:52PM

51 Alloptionsarecostprohibitiveexceptrainbarrel,whichIalreadyhave. 12/4/20132:52PM

52 IamconcernedaboutthecostofimplementingsomeofthesemethodsandIamnotsurewheretogetintouchwithanexperiencedengineerwhocanhelpdesignaplanformyproperty.

12/4/20131:52PM

53 thisisinsanity,whothehelldoyoupeoplethinkyouare? 12/4/20131:46PM

54 Therainbarrelisthecheapestoption.Agreenroofisimpracticalforourproperty.Ourwatertableistoohighinthewinterforawatergarden.Ac istern,infi l trationsystemandpermeablepavingareunaffordableoptionsforus.

12/4/201311:36AM

55 Justputaroofonandwehavetwohiproofs. 12/1/20133:42PM

56 costwouldbeprohibitive 11/29/201310:50PM

57 IhavealmostnopavingonmygroundsandIdonotneedanyother'strategy',thankyou. 11/29/20138:21PM

58 Expense 11/29/20138:12PM

59 Can'taffordanythingmorethanarainbarrel. 11/26/20137:54PM

60 Greenroof,nicebutveryexpensive 11/26/20138:22AM

61 Sizeofthepropertywouldseemtorestric tustousingarainbarrel. 11/25/20139:23AM

62 Pitchofroofdoesnotlenditselftoagreenroof,andIalreadyhaveagarden. 11/24/20139:07PM

63 Mydrivewayistoopermanenttotearupforpermeablepaving.Myroofisnotconduciveforgreenroofing.

11/24/20133:03PM

64 Mostoftheoptionsarecostprohibitiveand/oraestheticallydispleasinginalreadyestablishedareas.OhandrainbarrelsareBLOODYEXPENSIVEforwhattheyare.I'dhavetospend$500-1kjusttoqualifyforthesmallcredit.Yousuck.

11/24/201310:45AM

65 Wealreadyhavedugswales,asIexplainedabove,andalthoughac isternandinfi l trationchamberwouldbewonderfulIwouldexpectthemtobetooexpensiveand/ornotsuitableforoursoiltype.

11/21/20133:23PM

66 I'mnotsurewhataninfi l trationchamberis.I'malsonotsurethatourgarageroofcouldsupportagreenroof.Ac isternmightalsobeaproblembecauseofthesignificantbedrockonourproperty.

11/21/20132:43PM

67 Iwouldconsideranundergroundc isternatsomepointwhenitsaffordable. 11/21/20139:56AM

68 Ihaveseennoinformationthatwouldhelpmemakethechoiceaboutwhatmeasure(s)toimplementonapaybackbasis.Greenroofisnotapossibil i tyfortheaverageolderhomew.peakedroof.RaingardenandpermeablepavingarenotviableonFairfieldClay.Theonlyoptionsarecollectionforlateruse.Costwil lbethemostimportantfactor.CantheCitymakebarrelsorc isternsorchambersavailableatwholesaleprices,l ikethebiodegradablebagsforkitchenscraps?

11/19/20139:12AM

69 Ihavea6x6x6gravelpittocapturewaterforrechargingtheaquifer 11/18/20136:58AM

70 Anotherbarrelorc isternwouldraiseourdiscountto20%.Butourpropertyhasnopracticalwaytodothechamber,raingardenorgreenroof.

11/12/201311:26AM

71 1.costofinstallation2.houseandyarddesignwil lnotallowraingardenorgreenroof 11/9/20134:44PM

72 raingardenisonlyfeasibleforareasoflandwithexistingstandingwater.whywouldwespendmoneytolandscapeourlandtocreatestandingwaterjusttogetacredit?agreenroofseemsexpensive.viablealternativesshouldbeprovided.

11/5/20137:12PM

73 Theoptionswhicheitherallowustostorethestormwatertowaterourfoodgardenortoreducetheimpermeablesurfacesonourpropertywouldbeoneswewouldbeinterestedinpursuing.

11/4/20138:36PM

74 sizeofsite 11/4/20133:25PM

75 Verysmalllot,notmuchroomtoinstalltheseitems. 11/4/20133:23PM

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Q12Arethereotherrainwatermanagementtechniquesthatyouwouldlikeconsideredforthecreditprogramfor

single-familyhomes?Answered:44 Skipped:99

# Responses Date

1 Mayberoutingdownspoutsfurtheroutintolawnsandgardensratherthanontodrivewaysandsidewalks?It'sanaffordable,accessiblewaytoachievesomeofthesamegoals.

12/12/201311:35PM

2 graveldrivewayasanalternativetopermeablepaving. 12/12/20134:17PM

3 No 12/12/20134:15PM

4 asnotedpreviously. 12/12/20133:59PM

5 See#6,10and11.Modularflow-throughscouldbeadaptedtomanydifferentsituations. 12/12/20133:11PM

6 Howaboutnotcreatingauti l i tyforstormwater?Thatwouldsaveeveryonethemost.JUSTSAYIN'. 12/12/201311:48AM

7 don'tknow 12/12/201311:19AM

8 Backyardgardenandtrees. 12/12/201311:14AM

9 Creditsforlargetreesormanyshrubs. 12/12/201311:12AM

10 iwouldl iketheCitytoabandonthisinequitableplan.Youhavesomewithaverylargeyardandsomewithasmallyardanditisimpossibletomeasuretorainwaterinoneortheother;itisalsoimpossibletostopaneighbour'srainwateronhighergroundfromflowinginone'syard.TheCity'splanissimplyawaytoraisetaxesinanindirectway.

12/12/201312:06AM

11 engineeredrockpits(Ihaveone) 12/11/20133:08PM

12 Apleaseconsider:apropertywithlotsofshrubs,treesetcandexcellentdrainageshouldqualifyforcreditasaraingarden.

12/11/20139:19AM

13 Rainwateruseforflushingtoilets. 12/11/20138:19AM

14 Ifapropertyisnothookeduptothestormsewercreditshouldbe100% 12/10/201310:09PM

15 Iwouldl ikeyoutoconsideraspecialcreditsystemforthosefolkswhohavecompletedetachedfromthepipes.Oursystemwasbrutallyexpensive($30Kplus)toinstall.

12/10/201312:54PM

16 -AsCityofVictoriareplacessidewalksandstreetpaving,wil li tbepermeable?Evendowntown?-Isthec itymaking'bio-swales'?

12/9/20138:33PM

17 Ishouldbeabletodumpmydownspoutsontheground. 12/9/20134:40PM

18 creditforanimalsconsumingcollectedwater.ourchickensconsumealotofwater,butIdon'tbelievethatwil lbetakenintoconsideration.

12/9/20132:28PM

19 ponds/holdingponds. 12/9/20132:24PM

20 shouldlookattheamountoflandalreadypermeableonaproperty 12/9/20132:21PM

21 Howaboutaswimmingpoolorwavepoolinbackyardsfedbyrainwater?Howaboutturningoneofthec ityparksintoawetlandforbirds,thatwouldcaptureexcessrainandstormwaterandprovideasanctuaryforwildbirds.Chargethebirdwatchersanominalfeeordonationtowardtheupkeepofthepark.

12/8/20135:25PM

22 No. 12/8/201312:28PM

23 Downspoutdisconnection 12/8/20137:03AM

24 ThestormdrainagesystemistheonlywayfortheseveryoldhousesunlessyouwishtochangethelookofVictoria'soldneighbourhoods.Wehavemanytouristswalkingandadmiringhousesinthisarea.Wesavewaterbyhavingadroughtresistantgarden.

12/7/20139:52AM

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25 YesIwouldl iketoseenaturalrainwaterNOTtaxedsincenoformofgovernmentormanagementhasproducedit,allowedforit,orcreateditinanyformsotakethecreditprogramandallowittodieinthehallowsofprogramsthatneednotapplytoc itizens.

12/6/20135:10PM

26 Notwithoutcostinformation 12/5/20135:27PM

27 Geotechnicaldesignedrockpitstoaddressroofrainwater. 12/5/201312:56PM

28 smallerhomesthattakeuplessofthelot-propertieswithgardensandevenlawnsshouldpaylessthanthosewithbigpalacehomes.Peoplewithsmallshortsingledrivewaysshouldgetcreditorlowerbil l thanthosewithlongwidedriveways.Peoplewithtreesonpropertyshouldgetacredit.

12/4/20132:52PM

29 yeshowaboutyouDONTtaxrainfall? 12/4/20131:46PM

30 Weshouldnothavetosubsidizeotherpropertieswhodonothaveperimeterdrainsandwhodrainintoourproperty.Wewil lbeunfairlypenalizedbecauseofthedesignofourpropertyandit'slocationinthelowestareaoftheneighbourhood.

12/4/201311:36AM

31 Yesindeed.IfamajorearthquakedisablesthepotablewatersupplyinVicfor7daysormore,thenarainwaterc isternwouldbecomeavitalresource,providedthatitcanbemadepotable.Thatwouldbesomethinguseful.

11/29/20138:21PM

32 No 11/26/20137:54PM

33 Howaboutgrasspave(whatwasusedatViaTEC)?Also,whataboutexistingpermeablepaving-canweapplyforcreditforthat(wasinstalledviapermit)?

11/25/20139:23AM

34 useofgraywatersystemsinhouses 11/24/20133:03PM

35 Myrearyardabutsalaneway,inwhichthereiszerostormdrainage.Ifyoutrytomakemepayformypavedasphaltcarport,Iwil l sueyourassesintotheStoneAge.Consideryourselfwarned.

11/24/201310:45AM

36 Swales. 11/21/20133:23PM

37 Yes,pleaseseeabove.Ialsothinkit'simportanttoendorsetheCity'sproposedPhaseTwoplanforbylawchanges.Specifically,theplanregardinghardandsoftlandscaping.Inc ludinghardlandscapinginthebuildingfootprintwil l beaseriousdisincentivetopeoplepavingtheiryards.

11/21/20132:43PM

38 Weliveacrossfromatinypark.Iwouldl iketheCityhelpusandourneighbourscreatearaincollectionarea(raingarden)thereandgivingusthecredittomoveitforward.Plusengineeringsupport.

11/21/20139:56AM

39 Thetypesofplantswehave.Thereisawil lowsuckingoutvastamountsofwaterfromourproperty.Butmostimportantfactoristheabsorbingcapacityoftheland.

11/19/20139:12AM

40 doesmy6x6x6gravelpitcountasaninfi l trationchamber? 11/18/20136:58AM

41 I'veseenthatsomepeoplewithbarrelsorc isternsdon'temptythemoftenenough,whichnegatestheirvalue.Howcouldthec itygetpeopletodrawdowntheirstoragecontainersmoreoften?Education'satleastcalledfor.

11/12/201311:26AM

42 Gardensforgrowingfood!Noneedforprofessionaldesign,permittingoroverflowprotection. 11/7/201310:31AM

43 creditforcreativesumppumpsystemswherebasementsarelowerthanthec ity'sstormconnection 11/5/20137:12PM

44 yes,notbeinghookedupatalltothestormsewershouldcountforacredit.Onmyproperty,almostallrainisabsorbedintotheground/gardens.Veryl i ttlerun-offtothestreet.Also,havinganexistinggraveldrivewaywhichabsorbsrainshouldcountequallywithpermeablepaving.Droptheminimumsizefrom40sq.m.-somepeoplehaveverysmalllots.Makeita%ofexistinglotsizeinstead.

11/4/20133:23PM

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Q13Ifyouhaveothersuggestedtechniques,whyaretheyattractiveto

you?Answered:24 Skipped:119

# Responses Date

1 affordabil ity,easeofinstallation,accessibil i ty 12/12/201311:38PM

2 lessexpensiveandbettersuitedtoourdrivewaywhichisaffectedbytreerootsleavingthepaving. 12/12/20134:23PM

3 No 12/12/20134:15PM

4 Asabove,flow-throughscouldbeused,quitecreativelyonproblemareasl ikehil ly,rockyorc layareas.

12/12/20133:12PM

5 Howaboutnotcreatingauti l i tyforstormwater?Thatwouldsaveeveryonethemost.JUSTSAYIN'. 12/12/201311:48AM

6 Theydon'tcostextramoenyandlargetreesprovidemanybenefitsaswellandusegallonsofrainwatereachday.

12/12/201311:13AM

7 Doesthesamethingasac isternorpermeablepaving. 12/11/20133:09PM

8 Rainwaterifmanagedproperlyisafantastic resource.Mostpeopleintheworlduserainwaterfordrinking.Itisonlythefirstworldthatseemstoviewitasaproblem.Surelywecanuseittoflushourtoilets.

12/11/20138:22AM

9 CreateaRTEforwaterwisedevelopments! 12/9/20132:25PM

10 Simpletodowiththeprovisionthatneighboringlotsneedtobeconsidered.Infi l tratingroofwaterisaneasyoption.

12/8/20137:06AM

11 Isuggestyoustopwastingmytaxmoneyonrediculoussurveysthatdonothingexceptcreatetheil lusionofpublic togovernmentinteractionandoversightaswellasinput.ThisentireprocessisasubterfugetoallowataxonsomethingthatshouldNEVERbetaxed.Thisisarediculousproposalthatshouldneverhavebeenthoughtupoutsideacoffeebreakjoke.

12/6/20135:14PM

12 N/A 12/5/20135:28PM

13 Enablehomeownerstopotentiallymanage100%oftheirpropertiesrainwater. 12/5/201312:58PM

14 morerealistic toimplement.makesthosewithmorehardsurfacespaymorethanthosewithlesshardsurface.encouragestrees(whichc leanairandwater)

12/4/20132:54PM

15 becauseyouhavenorighttotaxrain 12/4/20131:46PM

16 Ihavealreadymadeone.LetmeknowwhatVicisgoingtodointhatregard. 11/29/20138:23PM

17 betteruseofwaterbeforeitreachesthec itypipes 11/24/20133:04PM

18 Howaboutabandoningthiswholestupidendeavour?It'sjustahiddentaxincrease. 11/24/201310:45AM

19 Theswaleswehavedugmatchthesizeofourpropertyandcanbedoneoveraperiodoftime. 11/21/20133:25PM

20 Theyinvolvesideeffectsthatareveryimportant,suchastreeandgreenspacepreservation. 11/21/20132:55PM

21 Cost,technicalandphysicalsupport.Ifwecouldget10neighbourstousetheparkastheraingardenthenyouhavelesswatertodealwith.Itsanaturalparkanditmakessenseratherthaneachdoingthec isternthinginthefrontyard.

11/21/20139:59AM

22 Measurewaterout.Ifthatiswhatyouseektoreduce,thendon'tmeasureinputs. 11/19/20139:16AM

23 becausethesumppumpissomethingwealreadyhave 11/5/20137:13PM

24 alreadyexist 11/4/20133:23PM

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25% 26

26.92% 28

84.62% 88

49.04% 51

44.23% 46

56.73% 59

31.73% 33

4.81% 5

Q14Whatarethebarrierstomanagingrainwateronyourproperty?(selectallthat

apply)Answered:104 Skipped:39

TotalRespondents:104

# Other(pleasespecify) Date

1 ingroundinfi l trationisnotsuitableduetosubsurfaceconditions. 12/13/201311:18AM

2 -tenantsunlikelytocomplywithchanges 12/12/20137:05PM

3 Domestic wateristoocheapthusthereisnofinancialneedtouserainwater. 12/11/20138:22AM

needtolearnmore

time

costofinstallation

returnoninvestment

permits

professionalcosts

I’mnotinterested

0% 20% 40% 60% 80% 100%

AnswerChoices Responses

needtolearnmore

time

costofinstallation

returnoninvestment

permits

professionalcosts

propertyisn’tsuitedtotheserainwatermanagementmethods

I’mnotinterested

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4 space 12/10/20136:32PM

5 Ihaveaverysmalllot. 12/10/20132:57PM

6 doesnotapply,becausewealreadyfullymanageallrainwateronourproperty 12/10/201312:55PM

7 Norainwaterserviceinmyarea 12/10/20138:11AM

8 Needtoretiretotakeontheprojects 12/8/20137:06AM

9 Thereisnoreasonyouneedthisinformationorwil lIEVERsupplyitforfuturetaxing 12/6/20135:14PM

10 Asrenter,Idon'tgettheoption.Thereshouldbeincentivestoownerstomakethechanges.Thebil l ingstructurejustpenalizesmeasarenter,whenIhavenochoiceinthematter.

12/4/20132:54PM

11 youdonthavemyconsent 12/4/20131:46PM

12 bedrock 11/26/20138:23AM

13 It'sdistasteful 11/24/201310:45AM

14 Iforgottomentionthatwehavesolarpanelsonourmainroof,whichwouldn'tworkwitharoofgarden.

11/21/20132:55PM

15 size-wehaveasmalllotandhaveonerainbarrell-notsurewherewewouldputtheother. 11/21/20139:59AM

16 ExistingInvestmentinmyhardscaping.Thenaturalcapabil itiesofmysoilandsubstrate. 11/19/20139:16AM

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68.22% 73

31.78% 34

Q15Isthereanythingthatwouldmotivateyoutodomoretomanagerainwateron

yourproperty?Answered:107 Skipped:36

Total 107

Yes

No

0% 20% 40% 60% 80% 100%

AnswerChoices Responses

Yes

No

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Q16Ifyes,whatwouldmotivateyou?Answered:74 Skipped:69

# Responses Date

1 Iftheassociationcostsdidnottakeawayfinancialresourcesthatcouldotherwisebeusedinfulfi l l ingourcharitablemandateIwouldbehighly

1/16/20144:29PM

2 knowingthattherewil lbeabenefitintermsoflowertaxesanduti l i tybil ls 1/16/20144:08PM

3 Threatofmoreexorbitantcosts 12/13/20134:11PM

4 increasethecreditandextendittopropertieswithlessthanfiveunits 12/13/201311:18AM

5 rebates 12/13/201310:22AM

6 Resourcesandsupportsforimplementingtherecommendedstrategies(l ikeneighbourhoodworkparties,lower-costmaterialsorbeingabletopayforinstallationsininstallments...).

12/12/201311:38PM

7 Thec itywavespermitfeesandsubsidizesinstallationcosts 12/12/20137:04PM

8 Greaterfinancialincentive 12/12/20135:09PM

9 Regulationsappliedtolandlords. 12/12/20134:48PM

10 highercreditpercentages.Abil itytoworkwithqualifiedprofessionalsotherthanhigh-pricedengineers.

12/12/20134:23PM

11 lowertaxesandloweruti l i tybil ls. 12/12/20134:15PM

12 simplesolutions.Bulkbuying(bythec ity)ofc isterns/rainbarrelstoreducecosts.Ithinkthiswholeinitiativewhilewellintentedisunlikelytobeverysuccessfulduetothesolutionssuggested,mainlyduetoadministrativeissues(professionalinstallation,coststohomeowner,etc).Itseemstomeatypical'bureaucractic minefield'.

12/12/20134:01PM

13 Aprogramthatpromotesandfac il i tatesflow-throughplanters. 12/12/20133:12PM

14 the30%creditwouldhavetobeworththecosts. 12/12/201311:19AM

15 grantsforpurchasereducedwaterandsewerfees. 12/12/201311:15AM

16 Ifthecostwasequaltothesavingsoratleastc lose.ie.,20%of$165=$33.Itcouldtaketenyearstorecoup$330worthandI'mnotyoungenoughtorecoupovermanymoreyears!!

12/12/201311:13AM

17 justtheincentive 12/12/201311:07AM

18 Ihavealreadyputapermeabledriveway;whattheCityisdoingisdemotivatingpeoplefromlivinginthisalreadyexpensivec ity.

12/12/201312:09AM

19 subsidiesortaxcredits 12/11/201311:23PM

20 r 12/11/20135:07PM

21 savingonstormwateruti l i tycosts. 12/11/20134:35PM

22 financialassistanceorincentives 12/11/20133:09PM

23 grantsforrainwatermanagementimprovements 12/11/20132:01PM

24 Permitsifnecessaryshouldbeinexpensive,timelyreviewandresponse,andcomewithassistancefromthec ity.Thismayinc ludeadviceoninstallation,useofthewater.

12/11/201310:43AM

25 Thcurrentpolicyofbasingsewerfeesonwaterconsumptionispunitiveforpeoplel ikeuswhosemainuseofwaterisforgrowingfood.Considerasewercreditforpeoplel ikeus.

12/11/20139:22AM

26 Increasewaterratesandeveryonewouldbeinterestedinsavingmoney. 12/11/20138:22AM

27 100%creditfor100%onsitemanagementandeliminatingbarriersl ikeprofessionalfees. 12/10/201310:11PM

28 lotsmoremoney 12/10/20136:32PM

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29 Ideas/plansonhowtocreatearaingarden. 12/10/20132:57PM

30 ceditsagainstmytaxes 12/9/20139:35PM

31 Isupportthisproposedschemeandwouldl ikelyimplementsomeaspectsinpartbecauseoftiming-wehavesomedriveandwalkwayimprovementsplanned.

12/9/20138:15PM

32 areductionontheuti l i tybil l 12/9/20136:31PM

33 Nothavingtodealwiththepermitbeaurocracy 12/9/20135:23PM

34 Costtobenifit 12/9/20134:41PM

35 I'mnotsurewhatwouldmotivateme,butIknowmyanswerisn'tNO 12/9/20132:31PM

36 incentives 12/9/20132:25PM

37 Cityshouldofferlargerincentivesorpartnerwithacompanytogettheseitems(akarainbarrels,c isterns)atcostorcost+10%

12/9/20132:22PM

38 money 12/9/20131:24PM

39 Cityworkersthatworkforthec itizensinthecommunitythatwhosetaxesgotowardpayingtheirwages.Insteadofsayingno,sayyes,whenc itizenswantgreenroofsasitstoolateforusnowbecauseofyourshortsightednesssevenyearsago.

12/8/20135:28PM

40 Subsidieswouldbehelpful,costoutlaymaydeterhomeowners.Asmentioned,creditwouldstartaftersubsidyis'paidoff'thrucreditprogram.

12/8/20139:44AM

41 Seeingmoresalmonreturntolocalstreams;visiblyrebuildthehealthofaquatic ecosystems 12/8/20137:06AM

42 Doingthestepswehaveinplacenowwithourfrontgarden. 12/7/20139:53AM

43 financialassistanceorpropertytaxrelief. 12/6/20138:49AM

44 moreofacredit 12/5/20137:48PM

45 Assistanceatreasonablecost 12/5/20135:28PM

46 Potentialtaxcreditof100%ifhomeownersareabletomanagealloftherainwaterontheirsite. 12/5/201312:58PM

47 notrequireanengineerforallgreenroofs. 12/4/20139:49PM

48 Subsidizedconstructioncosts. 12/4/20133:36PM

49 Thelandlordwantingtodothework. 12/4/20132:54PM

50 rebateprograms-financialhelp.IalreadydoeverythingIcanwiththel imitedfundsIhave.mywageshaven'tgoneupin7years,butallmycostshavegoneup.

12/4/20132:54PM

51 Freeorlow-costconsultingwithanengineertodesignaplanformypropertyandacreditprogramthathelpedwiththecostsofinstallation.

12/4/20131:56PM

52 theentireCitycouncilQUIT 12/4/20131:46PM

53 Taxcreditsandcostofinstallation 12/4/201312:56PM

54 Evenifweweremotivated,wecannotdomorebecauseofourlowgeographicallocationandthedesignofproperty.

12/4/201311:37AM

55 freeadviseanddesignhelp 12/3/20139:31AM

56 Grantstooffsetthecosts. 12/1/20133:43PM

57 assistancewithinitialcosts 11/29/201310:52PM

58 Installationgrants 11/29/20138:14PM

59 IftheCityortheProvincewouldbewil l ingtopaymeformytimeandefforttodothisandtopayfortheinstallationandthecostofthenecessaryequipmentandfac il i ties.OnlythenwouldIbemotivatedtodothis.

11/26/20137:55PM

60 Thisisapoorquestion.Obviously,certain"anythings"wouldmotivateanyoneoreveryone.E.g.ifuti l i tycostsweretentimeshigherthanproposed.

11/26/201311:57AM

61 one-timesubsidytocovercostofprofessionalservices 11/25/20139:24AM

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62 Rebatesonthecost,perhapsagainsttaxes(ratherl iketheFederalgovernmenttaxcreditonhomerenovationsthatoccurredseveralyearsago.

11/24/20139:08PM

63 installtiondetailsandsizerequiredforrainbarrelsystemfor30%credit 11/24/20134:54PM

64 subsidizedrainbarrels 11/22/201311:18AM

65 Financialassistance. 11/21/20133:25PM

66 Technialsupportandtimeratherthangearingthisupsoquicklywhenwearefacedwithsomanytaxhikes.Il ikemyparkideaandwouldlovetotalktoyouaboutitmore.

11/21/20139:59AM

67 Significantdiscountonpropertytaxes. 11/20/20139:12AM

68 Financialassistancesuchasmakingcollectionequipmentavailableatwholesaleprices.Maketechnicalassistantavailable.Reduceredtapeforpermits(whichmethodswouldrequirepermits?).

11/19/20139:16AM

69 I'dl iketoknowthatVictoriaisworkingwithneighbouringmunic ipalitiesonthis.Itwouldn'ttakemuchforSaanichtoundermineVictoria'sefforts.AlsoI'dl ikeassurancethatVictoriahasresearchedandisdevelopingplanstoactuallycapitalizeonourwaterresource.Water'sworthalot,andjustflushingitseemstolackforesight.

11/12/201311:32AM

70 taxreduction 11/9/20134:44PM

71 thatthec ityassistateachlevel,financially 11/7/201312:23PM

72 Reducethecostsandbeurocracytoimplementtheinitiatives. 11/6/20135:14PM

73 givehomeownersachancetodesigntheirhomesinamannerthatiscondusivetothecreditprogramratherthanapplythestormwatertoeveryonerightaway

11/5/20137:13PM

74 Incentiveswhichwouldbringthecostdowntoimplementthechanges. 11/4/20138:37PM

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49.51% 51

50.49% 52

Q17Didyoulearnsomethingnewaboutstormwaterandrainwatermanagementin

Victoriabyattendinganopenhouseorvisitingthewebsite?

Answered:103 Skipped:40

Total 103

# Whatdidyoulearn? Date

1 JBNApresentation 1/16/20144:19PM

2 -whattheoptionsareforcredits 12/12/20137:07PM

3 Betterunderstandingofavailableoptions. 12/12/20134:24PM

4 Thatthec itysolutionsareunlikelytobeadoptedbymanyresidentsduetocostfactors. 12/12/20134:01PM

5 Canarminfowasuseful. 12/12/20133:16PM

6 Whatcanyoulearnfromblatent,agenda-drivenpropaganda? 12/12/201311:50AM

7 Howcomplexthewholeissueis. 12/12/201311:36AM

8 howtheforumlaswork-howtocomparemynewbil l inSeptembertopreviouspartoftaxbil l (5%ofoldbil l wasforstormwater).Staffwereverypatient,helpfulandinformative.Howcanwerollthisprogramintothebuildingcodefornewconstructionandintothetaxrollsforprivatehomes?ie.getridofseparatecostlybeureacracybutaccomplishsamegoals.

12/12/201311:16AM

9 wewerealreadyprettysavvyaboutrainwatermanagement,asaresultofalreadyinstall ingc isternandpermeablepaving.

12/11/20134:36PM

10 LikedthePDFontheProposedCreditProgram-madeitveryc leartounderstandtheoptions. 12/11/20132:24PM

11 Furtheroptionstodivertingstormwater. 12/11/201310:09AM

12 History,newinitiatives. 12/11/20139:23AM

13 Ilovethevideo.Welldone! 12/10/20132:58PM

14 thatthec ityissettingupauti l i ty 12/10/20131:09PM

Yes

No

0% 20% 40% 60% 80% 100%

AnswerChoices Responses

Yes

No

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15 expensesthec itywouldhavetorepairstormwaterinfrastructure 12/9/20136:40PM

16 Thatitwasanissue.Notsureithinkthatc limateisaguaranteetochangethatdrastically 12/9/20135:25PM

17 Currenttaxationisnotfair 12/9/20132:26PM

18 ItcostsmoneyandIdon'thaveit.Thisisanothertaxgrab. 12/8/20135:30PM

19 Thatthecostofl ivinginmyhomewil lincrease. 12/8/201312:35PM

20 moreaboutinfi l trationsystems 12/8/20139:45AM

21 ThatVictoriaisseriousaboutrespondingtostormwater 12/8/20137:11AM

22 Thatitwil l beveryexpensivetoinstallandpermit. 12/7/20139:55AM

23 thatthepeopleinchargedon'tactuallycareintheslightestaboutwastingmoneyonpointlesssurveysandsupplimentingthosecostsbytaxingmeonnaturallyoccuringphenominons...nextwil lbetotaxthel ightfromthesun.Getoveryourselvesandrethinkyoursenseofpublic obligation.

12/6/20135:18PM

24 ThisisjustawaytoincreaseCityrevenues-atax 12/6/20134:31PM

25 Needtocoordinatewithourco-ownersonaduplex-stratefied 12/5/20135:31PM

26 Ilearnedyouhavenorespectfortheprivatepropertyandhardworkthatgoesintomakingal ivinginthistown

12/4/20131:48PM

27 Thatthissystemisgoingtopenalizeusunfairly. 12/4/201311:38AM

28 Websitehadlotsofgoodinformation,learnedtoomuchtodetailspecificshere 12/4/201311:11AM

29 approx.uti l i tycosts 11/26/201311:58AM

30 Sinceourhouseisnothookedtothec ity'sstormdrain,westi l l apparentlywouldonlyqualifyfora30%reductioninouruti l i tybil l !

11/24/20139:12PM

31 potentialcheges 11/24/20134:54PM

32 WhattheCityisattemptingtodo. 11/22/20139:01AM

33 I'vedonealotofreadingaboutthisalreadyandhavetakensomecourses. 11/21/20133:26PM

34 Attendinganopenhousehelpedmetobecomeinformedabouttheprogramandaboutmorecapabil itiesoftheonlinemappingsystem.

11/21/20132:58PM

35 Wherepreciselyourrainwatergoes 11/21/201310:00AM

36 Infi ltrationchambers 11/12/201311:44AM

37 optonsavailableIwasunawareof 11/9/20134:46PM

38 lots 11/7/201310:32AM

39 thecreditprogram 11/5/20137:16PM

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56.57% 56

43.43% 43

Q18Wouldyouliketolearnmore?Answered:99 Skipped:44

Total 99

Yes

No

0% 20% 40% 60% 80% 100%

AnswerChoices Responses

Yes

No

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Q19Ifyes,whatwouldyouliketolearnmoreabout?(Thiswillhelpguidefuture

educationalprograms.)Answered:39 Skipped:104

# Responses Date

1 howtomakechangeseconomically 12/13/201310:27AM

2 WhatIcandoatmyhouseandinmyneighbourhood.Simple,manageablewaystobegin. 12/12/201311:39PM

3 -raingardensforsmallyards-permeablepaving 12/12/20137:07PM

4 Moreinformationonalternativesforreplacingimpermeabledrivewaywithapermeablesurface. 12/12/20134:24PM

5 Buyingandinstall ingtherainbarrels. 12/12/201311:20AM

6 informationonc isterns 12/12/201311:16AM

7 costsforspecific systemsandtheircapacities. 12/12/201311:07AM

8 I'dl iketolearnmoreabouthowthenewfeeswil lbeassessedandwhattheaveragechangeincostwouldbeforasinglefamilyhome.

12/11/20132:24PM

9 Raingardens. 12/11/20131:48PM

10 Installation 12/11/201310:45AM

11 Howtopurchaseandinstallc isternsandrainbarrels.Ahowtoguide. 12/11/201310:09AM

12 Raingardens 12/11/20139:23AM

13 Howtouserainwaterforflushingtoilets.Howtobuildaraingarden. 12/11/20138:24AM

14 ThereisawealthofinformationavailableIdon`tthinktheCityneedstoinvestmoreineducatingit`sc itizens,thosewhoareinterestedcandoitforthemselves.

12/10/201310:12PM

15 Howtoinstallpossiblerainmanagementsolutionsonmyhome.Visual--I'dl iketoseemorepictures.

12/10/20132:58PM

16 Iwouldjustl iketofollowthisprocess,seehowitisworkingout,payingforitself.Whattheuptakeis.Newinnovations.

12/10/20131:09PM

17 theconstructionofsubsurfaceinfi l trationsystemandcost 12/9/20136:40PM

18 costofuti l i tyandcostsofraingarden 12/9/20134:44PM

19 Tellushowyouwil lhelpthecommunitywithgrantsandfundingandresources. 12/8/20135:30PM

20 infi ltrationsystemsandc isterns 12/8/20139:45AM

21 Iwouldl ikemoretechnicalexplanationswrthowwaterwaysarepollutedbystormwaterandmoreabouthowtomanagepollutionatsource

12/8/20137:11AM

22 Alternativestotheseexpensiveideas.Nograssontheroofapproach.Rememberthisisatouristtown.

12/7/20139:55AM

23 Areyouintendingtotaxthepublic forsunlightandoxigennextyoumoneyhungrysociopaths? 12/6/20135:18PM

24 Iwouldl iketoknowhowwecouldtakeourrainrun-offanddivertitintomyhousetouseintoilets. 12/5/20137:49PM

25 CostinformationConsultationavailable?Helpwithplanning 12/5/20135:31PM

26 WhatarethenewchargesforstormwatermanagementthatIwil l befac ing?Isthenewsystemreallytakingrisingsealevelsintoaccount?Whatotherstrategieshasthec ityplannedtodealwithrisingsealevels?

12/4/20131:59PM

27 howisthisconstitutional?Whichc itycouncilmemberconceivedthismess? 12/4/20131:48PM

28 Realistic coststoimplementandreturnontheinvestment. 12/3/20139:32AM

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29 ReadingMaterials 12/1/20133:44PM

30 Betterinfooncosts(exampleproperties)-thiscouldbeputonCitywebsite. 11/26/201311:58AM

31 Howrainwaterrunoffismonitored-howwewoulddealwithsuddenincreasesinrainwater,howthestormwaterrehabil itationunitswork

11/25/20139:25AM

32 guidestoinstallationprocesses 11/24/20133:05PM

33 moreworkshops 11/22/201311:22AM

34 Whichtreeshaverootsystemsthataremosteffectiveatretainingstormwater.Howtoturnagarageroofintoaroofgarden.

11/21/20132:58PM

35 Cost-benefit.Averagecostperproperty.costofequipment.Savingsandpaybackperiods.Howtheappealprocesswouldwork.Whetheryouwil lconsidermakingconcessionsforpropertiesonc lay.

11/19/20139:18AM

36 HowVictoriaintegratesstormwatermanagementwiththeCRDandneighbouringmunic ipalities. 11/12/201311:44AM

37 costofprofessionalconsultationandinstallationofthevariousmethods 11/9/20134:46PM

38 openhousesmighthelp 11/7/201310:32AM

39 waystoincreasethecreditgreaterthan40% 11/5/20137:16PM

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8.74% 9

24.27% 25

3.88% 4

0.97% 1

5.83% 6

9.71% 10

21.36% 22

Q20Wheredidyouhearaboutthissurvey?(Selectallthatapply)

Answered:103 Skipped:40

OpenHouse

TimesColonist

VicNews

TVstation

Radiostation

CityofVictoriawebsite

Facebook

Twitter

Letter

Email

WordofMouth

0% 20% 40% 60% 80% 100%

AnswerChoices Responses

OpenHouse

TimesColonist

VicNews

TVstation

Radiostation

CityofVictoriaConnectNewsletter

CityofVictoriawebsite

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18.45% 19

2.91% 3

4.85% 5

16.50% 17

13.59% 14

TotalRespondents:103

# Other(pleasespecify) Date

1 JBNAmeeting 1/16/20144:19PM

2 NJNA 12/13/20134:12PM

3 NorthParkNeighbourhoodAssociation 12/12/20137:07PM

4 Ondayofevent!HadIknownaboutitIwouldhave'leaf-lettered'myneighbourhood. 12/12/20133:16PM

5 CBCAM 12/12/201311:16AM

6 communityassociation 12/12/201312:11AM

7 VictoriaWestCommunityAssoc. 12/11/201310:45AM

8 Vicwestcommunitynewsletter 12/11/20139:23AM

9 VWCA 12/11/20138:24AM

10 neighborhoodassociation 12/10/201310:12PM

11 LandlordBCnewsletter 12/10/20139:16PM

12 NorthParkassociationemail 12/10/20131:09PM

13 neighbourhoodmeetings 12/9/20139:36PM

14 BCLandlordAssnwebsite 12/9/20138:35PM

15 apartmentownersass. 12/9/20136:40PM

16 CoVintranet 12/9/20134:44PM

17 workshopatc ityhall 12/5/20135:31PM

18 RentalsocietyofB.C. 12/1/20133:44PM

19 ROMSBC 11/29/201310:52PM

Facebook

Twitter

Letter

Email

WordofMouth

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Q21Ifyouhaveadditionalcomments,pleaseincludethemhere:

Answered:34 Skipped:109

# Responses Date

1 ShoalPt.contributedover$100KtoFisherman'sWharfParkdevelopmentwhichinc ludestheraingarden.WillShoalPt.getanycreditforamajoroffsitecontributiontostormwatermanagement??Pleasedirectmyanswerto:

1/16/20144:19PM

2 taxesarehardlybeingheldat3%whenyoutakeoutalloftheservices,increasethemandthenchangethemseparartely.Alsoyouareshiftingtheburdenontofamiliesandawayfromdowntownbusinesses.

12/13/201310:27AM

3 VictoriahasastrongSustainabil itymandate,buttherealityis,peoplewhogardenareunfairlycharged.Weirrigateourvegetables,andsti l l getchargedforthesewageandstormwateruti l i ty.Thisisveryunfair,asobviouslythewaterisinfi l tratingintothesoil,anditisopposedtoyourstatedsustainabil itygoals.

12/12/20135:03PM

4 Manyoftheseoptionsseemprohibitivelyexpensive(relativetocredits)forhomeownerswithlowtomoderateincomes.

12/12/20134:24PM

5 Itriedtocompletethesurveyonlinewithoutsuccess.Thewebsitedidn'treallyhelpmeatleast. 12/12/20134:01PM

6 1.Whydon'tyoudoaseriesinlocalnewspapersonlocalhomeownerswhohavemanagedstormwater"onthecheap?"eg.howdidtheydoit?2.Doaseriesonotherc itiesandhowpeopleresponded.Whatworked,whatdidn't,howourc ityhaslearnedfromotherc ities'examples,whichcityoffersbestpractices,thatourc ityshouldaspireto.3.Havearain-c isternartcompetition(doneinotherc ities).4.Ifyoudecidetopromoteflow-throughplanters(overraingardens,asIthinkyoushould)havecompetitionsforbestdesigns.Thiswouldworkespeciallywelli fthereisacheapmodularsystemavailable.(smallsectionsofconcretepipes,l ikethosethec ityalreadyusesperhaps?)Peoplecanbeverycreativewithmodularsystems.Thanksforconsideringmysuggestions!

12/12/20133:16PM

7 STOPRIPPINGOFFTAXPAYERSINORDERTOFUNDYOURF*(&$INGSOCIALENGINEERING!! 12/12/201311:50AM

8 Thankstothestaffatthepublic marketinfosession. 12/12/201311:16AM

9 IamconcernedbythepresentCouncil 'sinitiativesthatincreasecostsofl ivinginVictoria.Saanichgaveupontheideayearsagobecauseitwasseenasthetaxgrabitis.

12/12/201312:11AM

10 I'minEsquimalt...i twasnotl istedasaneighbourhoodofVictoria,althoughourwateruti l i tyisfromtheCityofVictoria.

12/11/20134:36PM

11 rainwatermanagementshouldbemandatoryonallnewhousingorwhererenosinvolvemorethan50%newconstruction.Thereshouldonlybeconnectiontothestormdrainforemergencyoverflow.Wealsoneedtodosomethingabouttheoilsandchemicalsonourstreets.Notsurewhatbutthisneedstodealtwith.

12/11/201310:45AM

12 Whyisabackflowpreventerneeded? 12/11/20138:24AM

13 Ithinkthisisabri l l iant,audaciousandimportantsteptowardssustainabil ity.Ithinkyouwil lneedtogivesomeoneatCityHallthepowertotackleallbarrierspersentedbyotherdept.,forexample,buildingcodes,zoning,heightrestric tions,etc.Iinstalledacomprehensivestormwatersystemthatiscompletelyoffthegrid.IdidthisbecauseIcouldnothookuptothestormdrainbecauseitwasputintothestreettooshallow.Thecosttobuildmysystemwashuge-(environmentallyandfinancially)becausetheCityrequiredanover-engineeredsystem-onethatrequiredmetohaulawaytruckloadsofbeautifulsoilandreplaceitwithdrainrockandgiantundergroundholdingtanks,suffic ienttohandlemorewaterthanGodcanpouronanyCity.ItwouldhavebeenwaaaaaybetterifIcouldhavebuiltamorenaturalsystem,onethatworkswiththenaturalinfi l trationoftheland,ratherthanacompletere-engineering.I'mgladtheCityhasexpertsonstaffnow,whocanhelpnavigatethecomplexitiesofthisprogram.

12/10/20131:09PM

14 Mypreviousresidencedidnothaveastormdrainconnection,howdoyoubil l thoseresidences? 12/9/20134:44PM

personal information

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15 Howaboutyoulookatcostrecoveryondevelopmentapplicationstoo? 12/9/20132:26PM

16 Ihave,byVictoriastandards,arelativelylargelot.Mostofitisgardenthathappilysoaksupanyamountofrainfall,year-round.Shouldn'tIreceiveacreditforthat?

12/8/201312:35PM

17 Greatjobonhil lsidebythemallredevelopment-veryniceexampleofstreetswales!.UnfortunatelyVictoriadidnotholdthedevelopersfeettothefirewrtdaylightingBowkerCreek-failuretodothatmeansBowkerCreekstaysundergroundforanother100years-if"c ivi l ization"laststhatlong.

12/8/20137:11AM

18 thisproposaldisguststowardsgovernmentmeinwaysIhaven'tfeltsinceIwasanangstriddenteenrebelingagainsttheman.seriouslyyouneedtore-assessyourcommitmenttohumanityanddecidewhoyouactuallyserve.

12/6/20135:18PM

19 Forthosealreadyonboard,costistheissue.Forthosenotonboard,educationaboutwhatisatstakeandcostwil lbetheissue.

12/5/20135:31PM

20 Thisprogramseemstobemoreofanother"taxgrab"Howcanthec ityguaranteethattherevenuesgeneratedfromthisprogramwil lnotgointogeneralrevenuebutusespecificallyforstormwaterinfrastructure.

12/5/20131:05PM

21 Cityhastostartcuttingbackandnotfindnewwaystoincreaserevenues. 12/4/201311:15PM

22 AlthoughIdothinkweshouldbeplaningforthefuture,taxingusonrainthatfallsfromtheskyseemsexcessive.

12/4/20133:39PM

23 Rentersoftenpayuti l i tybil lsonthepropertiestheyrent.Thissortofinitiativeshouldtargettheownersthroughtaxes,butyouareafraidtogoformoretaxincreases,soyouarehidingitontheuti l i tybil l .IresentthisasIhavenochoiceinthematterasperinstall ingchangestothepropertyetc.Talktotheowners,bil l theowners.Thisisjustamoneygrabotherwise.Awaytobil l peoplewhoareunabletomakemodifcationstotheproperty,tosubsidizetheinfrastructure.Ifyouwereseriousaboutreducingrunoffandstormsewerburdens,therewouldbeincentives(inc ludingforrenters)insteadofjustanadditionalchargeonthebil l .

12/4/20132:57PM

24 Historywil lnotbekindtoyourauthoritarianideas. 12/4/20131:48PM

25 Unfortunately,wewereunabletoattendtheopenhouses. 12/4/201311:38AM

26 Timetobemoreselectiveinthisprogram.Vicisgoingtoimposeanothertaxtonologicalend,isit?Icandonothingwithstorm-waterbecauseIhavenoactualuseforit.Ihavenoneedforit.So,isVicgoingtotaxmefornotretainingitfornopracticalpurpose?Looksl ikeyouarelookingforac lassactionlawsuithere.

11/29/20138:35PM

27 Niceidea....nastycosts.Youhavenoideaastohowthegrandtotalofallthetaxandothercostswe'refac ingoverthenextfewyearsisimpactinguponus.Aspensionerswehavenomeansofpayingforalltheseextracosts,ouronlysolutionistosellourhomeandmovetosubsidizedhousing.

11/26/20137:57PM

28 Goodprojectwithhopefullyno"downstream"surprises...l ikewildlyescalatingrates 11/26/20138:26AM

29 A30%reductionfornotbeingconnectedtothestormdrainsystemisinsuffic ient.Imanagebothqualityandquantityofwateronmyc ityproperty,andIthinkthecreditshouldbeatleast40%,andthenhavetheabil i tytoaddtothatbyinstall ingsystemsthatimprovethequalityofthewaterthatcomesofftheroof.

11/24/20139:12PM

30 Thisisagoodideabutwearebeingoverwhelmedwithinitiativesl ikethenewbluebridge,garbagecollectionandthenewsewerplant.Goslow,testthisoutonasmallscaleanddon'tchargeusmoreforthis.

11/22/201311:22AM

31 theprogramisi l l-conceivedandappearsunfair 11/19/20139:18AM

32 Goodwork!Importanttohelppeoplebemoreawareofthenaturalenvironmentandsourcemanagementofwatercontaminants.

11/18/20137:00AM

33 It'dbesensibleforVictoriatotelluswheretogetproperrainbarrels,c isternsandothercomponents. 11/12/201311:44AM

34 morethoughtisneededintheapplicationoftherateandthewaystothecreditforthosewhogoaboveandbeyondrecyclingtherainwater

11/5/20137:16PM

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1/29

78.95% 60

21.05% 16

Q1Areyouapropertyowner,propertymanagerorstratacorporationforacondoorapartment(5ormoreresidentialunits)intheCityofVictoria?(Pleasefillinthe

surveythatbestdescribesyourproperty.Forexample,ifyouareacommercial

propertyowner,pleasefillinthecommercialsurvey.)

Answered:76 Skipped:0

Total 76

Yes

No

0% 20% 40% 60% 80% 100%

AnswerChoices Responses

Yes

No

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2/29

28.95% 22

71.05% 54

Q2DoyourentacondoorapartmentintheCityofVictoria?Answered:76 Skipped:0

Total 76

Yes

No

0% 20% 40% 60% 80% 100%

AnswerChoices Responses

Yes

No

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3.95% 3

10.53% 8

25% 19

3.95% 3

Q3Whatneighbourhoodisyourpropertylocatedin?

Answered:76 Skipped:0

BurnsideGorge

Downtown/HarrisGreen

Fairfield

Fernwood

Gonzales

Hillside/Quadra

JamesBay

NorthJubilee

NorthPark

Oaklands

Rockland

SouthJubilee

VictoriaWest

Notsure

0% 20% 40% 60% 80% 100%

AnswerChoices Responses

BurnsideGorge

Downtown/HarrisGreen

Fairfield

Fernwood

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0% 0

6.58% 5

22.37% 17

3.95% 3

3.95% 3

2.63% 2

6.58% 5

0% 0

9.21% 7

1.32% 1

Total 76

Gonzales

Hillside/Quadra

JamesBay

NorthJubilee

NorthPark

Oaklands

Rockland

SouthJubilee

VictoriaWest

Notsure

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80.88% 55

19.12% 13

Q4DoyouunderstandwhytheCityischangingthewaytheymanagethe

stormwatersystem?Answered:68 Skipped:8

Total 68

Yes

No

0% 20% 40% 60% 80% 100%

AnswerChoices Responses

Yes

No

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Q5Ifno,whatwouldyouliketobetterunderstand?(Thisfeedbackwillbehelpful

asfutureeducationalmaterialsaredeveloped.)

Answered:7 Skipped:69

# Responses Date

1 Reasonsforchangenotdiscussedwithcommunity 12/10/201310:19AM

2 Ithinkthisisataxgrabandthec ityshouldfindmoneyelsewhere,thiswil leffectthecostofl iving.Citytaxesneedtobecappedforafewyears.

12/10/20139:50AM

3 Idounderstandbigpicture-however,Idoseeabenefitofprovidingmoredetailstohomeownersandperhapsspecificallytorenters.Asperhapstheirrentmayincreasesasaresult.

12/4/20131:04PM

4 Noindicationofwhatsavingsaregoingtobefortheamountofinvestmentrequired.Poorindicationofproblemsincestormwateriscurrentlyputintoocean.Wekeeptestingoceanwaterqualityanditissti l l goodandthatinc ludespumpinginrawsewage.Oncesewageisreducedthenwaterqualityshouldimprovesignificantlyhencestormwaternotasignificantproblem.Therearesignificantdangersofstoringwaterinsuffic ientquantitiestobeanybenefit.Burstingofcontainers,sizeandstoragelocation,contaminationduetobugs,algae,chemicalstokeepwaterc lean,maintenanceetc.

11/30/20138:31PM

5 Idon'tseewhyweneedthis 11/29/20132:11PM

6 AllI'veheardaboutthisprogramsoundssuspic iouslyl ikeawaytotryandgenerateextrarevenuesforthec ityindifficulteconomictimes

11/27/20138:26AM

7 Wouldl iketoknowthebasisofthetaxandwhetheritisneutral(notresultinginnetincreasedintaxrevenue)

11/6/20139:31PM

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Q6Doyouhaveanygeneralcommentsaboutthechangetoastormwaterutility?

Answered:31 Skipped:45

# Responses Date

1 Utility notinfavour,itcreatesanotherlevelofbureaucracywiththeattenuatingcostsofmanagingthisbureaucracy

12/12/20136:37PM

2 Utility It'sataxgrabandabureaucratic nightmare 12/12/20136:27PM

3 Rates IbelievethatthisisnothingmorethananadditionalfeebeingleviedinorderthattheCity(StaffandCouncil)canc laim--incorrectly--thattheyarekeepingpropertytaxesbelow3.25%.Itisaboondoggleofthefirstorder.

12/12/20135:08PM

4 Rates Whenyousendoutthechangeinthespring,pleasshowuswhatwepayintheoldsystemcomparedtothenew.

12/10/20134:13PM

5 General Don'tthinkitisfairforolderbuildingswithlargeoutsidepainting 12/10/20134:05PM

6 Credit Excellentinitiative.Isthebuildingcodebeingamendedtoensurenewbuildsinc ludethesefeatures?

12/10/201311:14AM

7 Credit Webuiltnewbuildings(2)2012andone2014,theydonotcomplywhywasthisnotinthebuildingcode?

12/10/20139:50AM

8 Credit Iwouldl iketoseea'grandfathering'systemwhereneworrenovatedpropertieswererequiredtoearcredits(ornot)andchargedunderthenewproposedsystem.Existingoldersitesshouldbeleftasis.

12/9/20134:41PM

9 Credit Raingardensmakealotofsensewherepossible. 12/6/20139:36AM

10 Rates mostl ikelythiswil lincreaseouroverallwater-relatedtaxasmystratahasl imitedscopeforimplementingtaxreductionmeasures:nospaceforc isterns,etc

12/5/20137:59PM

11 Credit Ithinkitisgreatthatthec ityismovingtowardsrestoringamorenaturalwatercycle 12/4/201310:50AM

12 Utility Wehavealreadyhadhugeincreasesinourwaterbil ls,thisisjustanotherincreaseintaxesundertheguiseofenvironmentalcorrectness.

12/2/20139:59PM

13 Credit Concernedthatallcostshavenotbeencalculatedly 12/2/20133:53PM

14 General Ithinkitisagoodchange.Ireallythinkthatthec ityshoulddevelopbylawsthatpreventpeopletowashtheircarsandallowthedischargetogostraightintothestormwatersystemandintheocean.Itisnotresponsible,norisitsustainable.

12/1/20138:39PM

15 Rates Isthereanyprojectionsintothefutureastohowthestormwateruti l i tybil l ingmayincrease-concernedre:off-loadingalargeinfrastructurecostinthenearfuture??

12/1/201312:42PM

16 General ConcernonhowpoorlytheCityhandledcurrentkitchenscrapprogramandtheconsequenceofodorproblemandcollectionprocessandincreasedcostoftrucking.NotsurewhetherCityhastheabil i tytodealwithwaterrunoffandthenmanagingtheprocessviathemanyproperties.

11/30/20138:31PM

17 Utility Itissimplyamisguidedwayofcomplicatingthetaxstructuretopenalizesomepropertyownersperceivedasmoreabletopaymorethanothers.

11/30/201311:10AM

18 Utility justanadditionaltax-whichisunacceptable 11/30/201310:35AM

19 Credit Thesuggestionstogetreducedannualfeesaretooexpensiveandnotpracticalforapartmentowners.Apartmentownersarebeingtaxedandfee'dtodeath.Governmentneedstoreduceunionwagesandbenefitsinthisc itybeforetherestofusgobroke!!!

11/29/201310:15PM

20 Utility Justanothermeansofdeletingataxincrease. 11/29/20137:45PM

21 Utility IfeelitisacongametohidetaxincreasesandIfeelviolated 11/29/20132:11PM

22 Seeabove 11/27/20138:26AM

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23 General Improvementiscostlybutupgradeisessential. 11/26/20131:35PM

24 Credit Ithinkitisgreatthatpropertyownersarebeingencouragetomanagerainwaterinasustainableway.

11/26/20139:29AM

25 Credit Itappearsthisisjustatransferoftaxesfromonesourcetoanotherandtheoptionsformitigatingtheincreasedpayment(somewherebetween$200and$500/year)areveryexpensiveandoneroustoimplement.

11/26/20137:45AM

26 Willsendseparately 11/22/20134:51PM

27 No.Thankyouthough! 11/21/201310:02PM

28 Utility Ifeell ikeIwil l bepayingforsomethingthatisoutofmycontrol(rain!!).IfeelIambeingcheatedbytheCity.

11/21/20136:03PM

29 Utility Frankly,Iseeitasjustanothercashgrabbythec itymakingitincreasinglycostlytodobusinessinVictoria.Rememberallthepromiseswhengarbagecollectiontoaprtmentswasfarmedouttotheprivatesectorbythec ity?Wellsincethenmycollectioncostshavegoneupover400%!!The"subsidy"paidbythec ityhardlycoveronemonthscostofcollectionnow.So,experienceshowsthatitwon'tbetoolongbeforethe$200-$500increasewil lbecome,$700,$800,$1000.Andasforthecreditsystem,thatagreaterfarce.Howwouldthec ityfeelaboutmyfi l l ingintheparkinglottomakeanicerainwaterwetlandorgardenwiththeresultthatthetenantswouldhavetofindparkingonthestreetinJamesBay.Yes,Ithoughtthec itymightfeelthatway.Insahort,Ihavenoconcidenceintheplanorthec ity-butwhatcanyoudo-exceptbusinessinoneoftheothermunic ipalitiesintheregion.Certainlyagoodreasonnottosupportamalgamation!!

11/9/20135:11PM

30 EducationEngagement Notimpressedwithlackoftransparencyininformationrelatingtohowthetaxistobedeterminedandwhetheritistaxneutral.Thisinformationshouldbereadilyaccessibleinimplementationofsuchachange.

11/6/20139:31PM

31 Credit ThispolicyDISCRIMINATESagainstcondoandtownhousedevelopments.Thesepropertiesaremaximizedbythebuilding(s)andthepavedparkingareas,andmostcontainverylittleinthewayofgardenareas.Theyalsohaveamultitudeofundergroundgasandwatersprinklerl inessoalloftheideaspresentedtoreducethebil l arenotfeasibleformostcondosandtownhouses.Onlyasinglehomeonalotcanacheivesomeofyourideasforsavingwater.Totallydiscriminatory.

11/6/20131:52PM

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52.94% 36

47.06% 32

Q7Ifelectronicbillingwasavailable,wouldyouchoosetousethisoption,insteadof

beingmailedyourutilitybill?Answered:68 Skipped:8

Total 68

Yes

No

0% 20% 40% 60% 80% 100%

AnswerChoices Responses

Yes

No

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Q8Doyouhaveanygeneralcommentsabouttheproposedrainwatermanagement

creditprogram?Answered:33 Skipped:43

# Responses Date

1 Willcoverlessthan5%ofcoststocreateanymethod 1/16/20144:35PM

2 Willcoverlessthan5%ofcoststocreateanymethod 1/16/20144:34PM

3 Willcoverlessthan5%ofcoststocreateanymethod. 1/16/20144:32PM

4 credit Nicetooffertheoptionandprovideincentiveformoresustainablepracticesonone'sproperty

12/13/20139:39AM

5 credit theproposedcreditsrelyheavilyoninvestmentthatwil lnotberecuperated,andthecapitalcostsmustbeincurredupfrontbystratacorporations.

12/12/20136:38PM

6 Utility It'sapipedreampetproject.Absolutelynutty.Moresocialengineering. 12/12/20136:30PM

7 credit Whylimitthecreditstojust5years?Capitalimprovementslastlonger.Keeponcreditingus!

12/12/201311:21AM

8 credit Tooexpensiveforolderproperties 12/10/20134:06PM

9 credit Goodideabuttooexpensive. 12/10/20134:03PM

10 credit Willnotwork.Coststoconverttorainwatersystemsaretoocostlyandmanypropertiesdonothavethearea

12/10/201310:22AM

11 credit hardtocomplywithandshouldofbeenalongerperiodtocomply.aregionalsystem? 12/10/201310:01AM

12 credit Idon'tthinkitprovidesmuchscopeforalready-builtbuildingstomakeimprovements/offsetcosts.

12/9/20136:05PM

13 credit Aftertheinitialcreditperiod,wil ltherebelowerrateforthosewhohavetakenproactivemeasures?

12/5/20139:43PM

14 credit creditprogramfavoursstratadevelopmentsthathavemoreexternalcommonareas,whichareneededforc isterns,etc

12/5/20138:02PM

15 credit Thecreditsbeingofferedarenotnearlyenoughtomakeitfinanciallyviableforsmallbuildingownerstoinvestinthetechnologiesrecommended.Therequirementforaqualifieddesigner,etcaloneputsitoutofreach.Itwouldbehelpfulifthereweresomedo-it-yourselfoptions.

12/2/201310:08PM

16 general Ithinkstrataorganizationsthathaveandreinforcetheirownbylawsthatpreventpeopletowashcarsandpreventgreaseandgunkdischargeintodrainsystems,shouldbeencouragedwithsomeformofcreditsordiscounts.

12/1/20138:45PM

17 credit Iamconcernedaboutthecapitalcostofthecreditalternatives,roimayneverturnpositive.Thecreditprocessshouldbeverysimpleandthetaxreductioneveryonegetsneedstobeveryclearsoonecancompareittothenewuti l i tyfee.

12/1/201312:47PM

18 Seepreviouscomments. 11/30/20138:32PM

19 credit Itdoesnotofferenoughfinancialincentivetomadeprojectsworthwhile. 11/30/201311:12AM

20 Utility yourequireoffstreetparking-yourequireddoubleperimeterpiping-youarequiredcatchbasins-nowyouwantustomanageoueownrainwateratourexpense

11/30/201310:37AM

21 credit Thepaybackformakingchangeswil lnothappeninareasonabletime.Certainlynotin10-15years(morel ikeacoupleofhundredyears!)

11/29/201310:20PM

22 Utility Thereisnoevidenceprovidedtosubstantiatethedistributionofcostsonanequitablebasis.Seemsmorel ikeapenaltytoownersthatcannoteffectivelypassonthecoststorenters.

11/29/20137:48PM

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23 timeline Broughtintoofast-shouldhavea3yrwarningperiodtoallowvoluntaryadjustmentsManagementtechniquesaretooexpensiveandshouldn'trequireapermitCreditsarewaytoosmallforthecapitalexpenseofeachtechnique

11/29/20132:24PM

24 Seeabove 11/27/20138:30AM

25 credit Ithinkitisgreat.OurbuildinghasagreenroofetcsoIamexcitedthatwecanapplyforcredits.

11/26/20139:30AM

26 Seenumber6 11/26/20137:46AM

27 No. 11/21/201310:05PM

28 credit Waytooexpensivesolutions.Iwouldlovetohaveanormalsizerainbarrel,forexample,butyouwon'tgivemeacreditforsomethingthatactuallywouldbefeasible.Unfortunately.

11/21/20136:08PM

29 credit Arethererebatesrelatingtotheinstallationofc isterns?Doexistingpermeablepaversqualify?

11/13/20133:56PM

30 credit Seecommenton#6.Howwouldthec ityfeelaboutc losingparkinglotsinordertocreaterainwatercatchmentarea.

11/9/20135:18PM

31 credit Iwonderifthecreditsgainedwil loffsetthecostofinstall ingoneofthesystems?Thecreditsrangefrom15%(permeablepaving)to30%(largecapacityc isternsorinfi l trationchambers).Wheredoesthe40%comein?Andafter5yearsthecreditstopsandwearebacktopaying100%.

11/7/20134:11PM

32 credit Notimpressedwithhavingtoengagesomeoneto"design"orthel imitedcreditsgiventhecosttoretrofit.Shouldbeadditionalcreditincentivesupfrontforimplementation.

11/6/20139:34PM

33 rate Livingonasmallpension,Iambarelysurvivingasitis.Thisnewchargecombinedwithmoremoneyforgarbagecollectionwil lhaveaSERIOUSIMPACTonme.Frankly,Idon'tknowwhereIwil lgetthemoney.Thesecashgrabsareseriouslyhurtinguspensioners.Butdoyoureallycare?

11/6/20132:04PM

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0% 0

6.25% 1

81.25% 13

31.25% 5

6.25% 1

25% 4

Q9Doyoucurrentlyuseanyoftheserainwatermanagementmethodsonyour

property?(Selectallthatapply)Answered:16 Skipped:60

TotalRespondents:16

Cistern

InfiltrationChamber

PermeablePav ing

RainGarden

Bio-swale

GreenRoof

0% 20% 40% 60% 80% 100%

AnswerChoices Responses

Cistern

Infi ltrationChamber

PermeablePaving

RainGarden

Bio-swale

GreenRoof

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61.90% 13

28.57% 6

47.62% 10

61.90% 13

23.81% 5

23.81% 5

Q10Withtheproposedcreditprogram,wouldyouconsideranyoftheserainwatermanagementmethodsforyourproperty?

(Selectallthatapply)Answered:21 Skipped:55

TotalRespondents:21

Cistern

InfiltrationChamber

PermeablePav ing

RainGarden

Bio-swale

GreenRoof

0% 20% 40% 60% 80% 100%

AnswerChoices Responses

Cistern

Infi ltrationChamber

PermeablePaving

RainGarden

Bio-swale

GreenRoof

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Q11Doyouhaveanycommentsaboutwhyyouwouldchoosesomeandnot

others?Answered:33 Skipped:43

# Responses Date

1 Creditsofl i ttletonovalue. 1/16/20144:35PM

2 Creditisofl i ttletonovalue 1/16/20144:32PM

3 costprohibitive 12/12/20136:38PM

4 Thewholeideaisinsane. 12/12/20136:30PM

5 Ourroofdrainsareinternaltothebuilding--adesignAPPROVEDbyCityofVictoriabuildinginspectors.Wedonothavetheabil i tytore-routethosedrains(atanywherenearanaffordableprice)andinstallc isterns.

12/12/20135:10PM

6 Cost!andfeasibil i tytobedoneinastratacomplex. 12/10/20134:10PM

7 cisternmightbegood. 12/10/20134:06PM

8 Cost 12/10/20134:03PM

9 Mycomplexwasbuildin2011andIbelievethecoststoretrofitsomeofthefeatureswouldbeprohibitive.

12/10/201311:16AM

10 Seeanswerno.8 12/10/201310:22AM

11 theonewiththebestreturnoninvestmentwouldbechosen 12/10/201310:01AM

12 Tooexpensive,ouryardandroofaretoosmall.Wewouldhavetotearoutabovegroundparkinglottoinstallpermeablepaving.

12/9/20136:05PM

13 Roofwouldbetooexpensivetoreinforce.Parkinglottoolargetochangeasphalttopermeablepaving.Noroomforabio-swale.

12/5/20139:43PM

14 nospace 12/5/20138:02PM

15 Iwouldchoosethem-however,manyresidentsdonothaveachoiceastowhatthepropertymangersdo.Furthermore,thingsl ike"greenroofs"soundgreat-butimplementationofthesethingscouldtakeaverylongtime,andalotofmoney.Someolderhouses/roofsmaynotevenhavetheabil itytodosuchthings.Isthec ityofVictoriagoingtoholdinformationsessionsaboutthesethings-perhapsnotquiteknowtothegeneralpublic .Willtherebediscountsforupfrontcosts?

12/4/20131:06PM

16 Theyareallunaffordable,andmakenosenseasabusinesscase.Particularlyinl ightofotherincreases-waterbil ls,taxes,insurancecombinedwithrentcontrolsthatl imitinceseforthisyearto2.2%.

12/2/201310:08PM

17 Costofchangingoutexistingdriveway.Haveametalpeakedroof.thec ityshouldchangeoutourgrassboulevardtobio-swalewithnativeplants.weareonaverysmalllot.

12/2/20133:59PM

18 Wecannotchangemuchintermsofourgardenbecauseofsignificantcosts.Ourimmediate-3-5years-focusistopaintthe40homesandtorepairourroofs.Ourrooftopgardenmightbeaplacewheretoconsidersomeraincaptureforlateruti l ization.

12/1/20138:45PM

19 wedon'thavetheroomorthemoney 12/1/20132:31PM

20 Costandroi,doesaparticularoptionmakesensefromaninvestmentpointofview? 12/1/201312:47PM

21 Allmethodsarefartooexpensivefortheaverageapartmentownertoinstall. 11/29/201310:20PM

22 Seeearliercomments.Tooexpenseforthesavings.Iwouldputinac isternifi tdidn'trequireapermit

11/29/20132:24PM

23 Noneofthethesemethodshasanyuti l i tyforasixunitcondobuiltinthe1970sWealreadyhavepermeablepavingonourproperty

11/27/20138:30AM

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24 Dependsonhowthecondomanagementvotesataquorum. 11/26/20131:38PM

25 Cost 11/26/20137:46AM

26 MyDadusedtodrownsquirrelsinac istern-equivalent,sothatisanon-starterforme.However,Iwouldnotjudgeac isternuser.Also,myroofisflat,andcouldbegreener.

11/21/201310:05PM

27 Tooexpensive(all)Wouldloveagreenroof,butmyroofwouldnotsurvive(tooold). 11/21/20136:08PM

28 Thecostofconvertingexistingpavementwouldbesubstantial.Permeablepavingwouldbeconsideredwhenresurfacingisneedednotjustbecausethereisacreditprogram.Anaddedconsiderationisthefactthataneighbouringpropertymakesheavyuseofourdrivewaytoaccesstheirparkingarea.

11/17/20136:29PM

29 ThecostcomparedtothePOSSIBLEcreditsmakethemalltotallyunrealistic exceptasverylongterm(15year),andinthelongertermsitmaymakemuchbettersensetosellthepropertytodevelopersandinvestinaamorebusinessfriendlymunic ipalityintheregion.

11/9/20135:18PM

30 Weareahousingcooperativesupposedlyofferingaffordablehousing.Onethirdofourmembersarelow-incomerequiringfederalhousingsubsidywhichwil lendin2019.Wecan'taffordtoinstallanyofthesesystems.

11/7/20134:11PM

31 otheroptionsaretoocostlytoinstallonourproperty 11/7/201310:12AM

32 Costandfeasibil i tytoinstall 11/6/20139:34PM

33 Readmypreviouscomments. 11/6/20132:04PM

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Q12Arethereotherrainwatermanagementtechniquesthatyouwouldlikeconsideredforthecreditprogramfor

condosandapartments?Answered:19 Skipped:57

# Responses Date

1 consideranincentivetoownersforrainmethods 1/16/20144:35PM

2 consideranincentivetoownersforrainmethods 1/16/20144:32PM

3 rainbarrels 12/12/20136:38PM

4 Wedon'tneedtotouchwhatisworking,spendthemoneyonrepairstotheexistingsystem. 12/12/20136:30PM

5 Treesandshrubsthatcould/shouldcount. 12/10/20134:10PM

6 Capitalcostsrelieveandrebateprogramwellbeyondonlyafiveyearperiod 12/10/201310:22AM

7 Notimetodotheresearch 12/10/201310:01AM

8 Anythingthatcouldbedonewithouthavingtohireanengineer,qualifieddesigner,orcontractor. 12/2/201310:08PM

9 Yes.Pleaseconsiderthoseresponsibleownersthatdonotallowcargreaseordischargetogetintothedrainingsysteminthefirstplace.Carwashingshouldoccuronlyindesignatedspaces,wherethedischargecanbecollectedandproperlytreatedbeforeitisallowedintotheenvironment.

12/1/20138:45PM

10 Il iveattheReefon21ErieStreet,acrossthestreetisFisherman'sWharfPark,arethereanyadvantages/possibil i tieswecouldattachtotherainwatergardeninthePark?

12/1/201312:47PM

11 Wealreadyc leanoutourparkinglotcatchbasinsonaregularbasis(requiredbyCRD).Isn'tthatenough????

11/29/201310:20PM

12 Iwouldputinaraingarden-fishpond,ifIdidn'thavetohookitintothestormdrainandgetapermit 11/29/20132:24PM

13 Possibly.Forexample,thec itycouldmanageitsleafcollectionprogrammoreeffic iently-therebyeliminatingmanyoftheproblemsandcostsassociatedwithrunoffinthefall.Furthermore,themajorproblemswithrunoffoccurasaresultofrainandaccumulatedrunoffonthec ity'sstreets-notfromhomesandtownhouses

11/27/20138:30AM

14 No 11/26/20139:30AM

15 NonethatIamawareof. 11/26/20137:46AM

16 Yes. 11/21/201310:05PM

17 Simplethings,l ikerainbarrels,maybe?Startingsmallwouldalreadybeastepintherightdirection.

11/21/20136:08PM

18 Removingpavementandreplacingitwithgardenspace.(Wehaveasmallpavedareathatisnotusedforparkingandcouldpossiblybeconvertedtogarden.

11/17/20136:29PM

19 No,butyouhavetorealizethatthisisNOTANEQUITABLESYSTEMtoallc ityhomeowners. 11/6/20132:04PM

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Q13Ifyouhaveothersuggestedtechniques,whyaretheyattractiveto

you?Answered:6 Skipped:70

# Responses Date

1 Stopfocusingonfoolishpetprojectsandgetbacktowork 12/12/20136:31PM

2 Whatabouttheremovalofimpervioussurfaces?Whataboutincreasingnativeplantspeciesingardening?Whataboutboardwalkgardens?

12/4/20131:09PM

3 Thec ityshouldbereplacingsomeofthegreengrassyareasintheHarrisGreenblvdtonativeplants.Setanexampleforothers

12/2/20134:02PM

4 Ibelieveinprevention.Iftherainwateroffoursitegoesintheocean,itshouldbereasonablyc lean.

12/1/20138:47PM

5 Seeabove-you'renottacklingtherealproblem 11/27/20138:31AM

6 Cheaperandeasytomanage! 11/21/20136:09PM

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19.64% 11

25% 14

76.79% 43

66.07% 37

46.43% 26

67.86% 38

55.36% 31

8.93% 5

Q14Whatarethebarrierstomanagingrainwateronyourproperty?(selectallthat

apply)Answered:56 Skipped:20

TotalRespondents:56

# Other(pleasespecify) Date

1 Stratabylawsie.gettingavotetoapproveachange. 12/10/20134:11PM

2 ituptobchousing 12/10/20131:57PM

3 leadtime,shouldhavebeeninthebuildingcode2010 12/10/201310:03AM

needtolearnmore

time

costofinstallation

returnoninv estment

permits

professionalcosts

I’mnotinterested

0% 20% 40% 60% 80% 100%

AnswerChoices Responses

needtolearnmore

time

costofinstallation

returnoninvestment

permits

professionalcosts

propertyisn’tsuitedtotheserainwatermanagementmethods

I’mnotinterested

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4 renter-unabletoimplementsomechanges 12/4/201310:51AM

5 Gettingstratatoagreetochanges. 12/2/20137:23PM

6 space 11/26/20131:39PM

7 wealreadytreatsewageandreclaimitfortoiletuse-soac isternwithrainwaterwouldn'thelpmuch 11/26/20139:31AM

8 Wouldneedapartmentmanagementsupportforgreenroofscheme. 11/21/201310:08PM

9 Ourhomesareonc layground.Verynervousaboutpossiblelandslidesifweaddtoomuchwatertothis.

11/21/20136:09PM

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68.75% 33

31.25% 15

Q15Isthereanythingthatwouldmotivateyoutodomoretomanagerainwateron

yourproperty?Answered:48 Skipped:28

Total 48

Yes

No

0% 20% 40% 60% 80% 100%

AnswerChoices Responses

Yes

No

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Q16Ifyes,whatwouldmotivateyou?Answered:32 Skipped:44

# Responses Date

1 see#12 1/16/20144:35PM

2 See#12 1/16/20144:34PM

3 See#12 1/16/20144:32PM

4 grantsforcapitalcostsupfront 12/12/20136:39PM

5 Aconsiderablygreatercredittooffsettheveryhighcapitalcost. 12/12/20135:11PM

6 lowercost 12/12/20133:18PM

7 Nothavingothermorepressingandneartermbuildingrepairs. 12/12/201311:23AM

8 Evaluationofpotentialforolderpropertiestoinc ludeideasintheirgardenmanagement. 12/11/201310:42PM

9 Nothavingtopayforprofessionalengineerstobeabletoapply.(Icanseeforrooftopgardensbuttheothers?)

12/11/20139:39AM

10 helpwithcost 12/10/20134:06PM

11 Ahugegrant. 12/10/20134:03PM

12 Grant,credits,andotherup-frontcostreductions. 12/10/20132:16PM

13 City/provincialgrantsforinstallations. 12/10/201311:18AM

14 Seepreviousanswers 12/10/201310:23AM

15 Givethecarrotandthestick.Youcan'tjustsaywerearegoingtochargetheheckoutofyou----andthen..i fyouspendmoremoney..youmaygetasmallcredit.Itdoesn'tseemveryfair.

12/4/20131:09PM

16 Asystemofcreditsthatwouldmakeitfinanciallyviabletoimplementsomeofthesesystems. 12/2/201310:09PM

17 Provincialtaxcreditsthatpayforinstallationandprofessionalcostsofimplementationofnewrainwatermanagementtechniques.

12/2/20137:23PM

18 Lessexpensiveandsitedrivenoptionsnotblanketsolutions 12/2/20134:02PM

19 Pamphletsthatwouldletall40ownersseethattherearesomecreditsordiscountstousallforbeingresponsibleinmanagingcarwashingonthesite,asinnotpermittingitatall.

12/1/20138:47PM

20 Abil itytohookuptotherainwatergardenatFishermanWharfParkfromtheReef,21ErieStreet. 12/1/201312:51PM

21 Youcreatedit.Youpayforit. 11/30/201311:13AM

22 Lowerthecostsofinstallationsandincreasethegrants. 11/29/201310:22PM

23 Lowertaxes 11/29/20132:25PM

24 Seeabove.Thec ityneedstoreconsiderthewayitfinancesitsefforts-especiallyinareasl ikethis. 11/27/20138:31AM

25 AinexpensivefinancingplanmadeavailabletostratacorpsbytheCity. 11/26/20137:47AM

26 Stairstogreenroof.Notjoking. 11/21/201310:08PM

27 Youneedtomakeitlessdifficulttoapplyforrainwatercredits.Forinstance,canyounotcheckbuildingpermitstoseethatourbuildinghasarain-permeablesysteminplacealready?

11/17/201310:18AM

28 Costsavings 11/17/20138:19AM

29 Rebates 11/13/20133:57PM

30 Thereisveryl i ttlethatcanbedonewithoutreducingparkingorencroachingonexisitngsuites. 11/9/20135:21PM

31 Thec itypicksupthetab. 11/7/20134:13PM

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32 Benefic ialcostincentivesthatweremeaningful 11/6/20139:35PM

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49.02% 25

50.98% 26

Q17Didyoulearnsomethingnewaboutstormwaterandrainwatermanagementin

Victoriabyattendinganopenhouseorvisitingthewebsite?

Answered:51 Skipped:25

Total 51

# Whatdidyoulearn? Date

1 There'snoneedtofixit 12/12/20136:32PM

2 Iamal;readyveryfamiliarwiththeprogramandoptions. 12/12/20135:12PM

3 sawtheadjusteddatesoftheopenhousesfromthemail ingofNov4. 12/12/201311:26AM

4 verycomplexsystem... 12/10/201311:19AM

5 Attendedoneopenhousebutwascancelled 12/10/201310:24AM

6 thefi l teringofoils 12/5/20139:44PM

7 Concept,whynow,cost,howimplemented,creditpotentialoptions 12/1/201312:56PM

8 Options&thenecessityforwatermanagement 11/26/20131:41PM

9 historyofthestorwmatersystem 11/26/20139:34AM

10 Ididn'tknowathingwhenIgotthere. 11/21/20136:10PM

11 Everythingaboutit 11/17/20138:20AM

12 Theproblemisgoingtogetworse. 11/7/20134:16PM

13 notyet 11/6/20139:37PM

Yes

No

0% 20% 40% 60% 80% 100%

AnswerChoices Responses

Yes

No

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36.96% 17

63.04% 29

Q18Wouldyouliketolearnmore?Answered:46 Skipped:30

Total 46

Yes

No

0% 20% 40% 60% 80% 100%

AnswerChoices Responses

Yes

No

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Q19Ifyes,whatwouldyouliketolearnmoreabout?(Thiswillhelpguidefuture

educationalprograms.)Answered:12 Skipped:64

# Responses Date

1 Wouldl ikeaccesstotherawarcinfothemes/layersthatformthebasisforyourcalculations/analysistoconfirm.

12/12/201311:26AM

2 Howeachworks. 12/11/201310:42PM

3 Howthemeasurementofin/outwil lwork. 12/10/20132:17PM

4 WhyisonlyVictoriatakingthison?Hasthec ityneglectedthestormwatersystemmakingthisacatchupfundingprogram?

12/10/201310:07AM

5 creationofraingardens 12/5/20139:44PM

6 Howtoimplementsomeofthestrategiesincosteffectivewaystogaincredits. 12/4/20131:11PM

7 Acleardescriptionofthewatercaptureandpurificationprocess,throughoutVictoria. 12/1/20138:51PM

8 Futureplannedcosts/ratesfortheuti l i ty,i.e.,largeinfrastructurecapitalcostsbeingmovedtothetaxpayer,l ikethewater/seweruti l i tyrateincreasesof@20+%overthelast3/4years!

12/1/201312:56PM

9 I'dl iketolearnmoreaboutwhythec itywouldmakesuchachoicewithoutfirstputtingtheinitiativetoavoteofratepayers

11/27/20138:33AM

10 Theproposedmitigatingsystems. 11/26/20137:48AM

11 I'l l attendtheopenhouse. 11/7/201310:13AM

12 TRANSPARENCYOFPROCESS.Whatisthebasisfordeterminingtaxforpropertyowners-anobviousquestion.Demonstrationthatthetaxisfair.Whethertheimplementationiscostneutralandnotataxgrab.

11/6/20139:37PM

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16.33% 8

14.29% 7

2.04% 1

2.04% 1

2.04% 1

26.53% 13

24.49% 12

Q20Wheredidyouhearaboutthissurvey?(Selectallthatapply)

Answered:49 Skipped:27

OpenHouse

TimesColonist

VicNews

TVstation

Radiostation

CityofVictoriawebsite

Facebook

Twitter

Letter

Email

WordofMouth

0% 20% 40% 60% 80% 100%

AnswerChoices Responses

OpenHouse

TimesColonist

VicNews

TVstation

Radiostation

CityofVictoriaConnectNewsletter

CityofVictoriawebsite

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8.16% 4

12.24% 6

28.57% 14

10.20% 5

10.20% 5

TotalRespondents:49

# Other(pleasespecify) Date

1 FromotherdissatisfiedStrataCouncils 12/12/20135:12PM

2 LandlordBCandMailedbyCityofVictoria 12/11/20139:41AM

3 neighbourhoodassociation 12/10/20134:11PM

4 Facebook 12/5/20138:05PM

5 Victoriapublic market 12/2/20134:03PM

6 infosentfromourbldgmgr 12/1/20132:33PM

7 Conversationwithpropertymanagementfirm 11/27/20138:33AM

8 Therewasagnomeandaqrcode! 11/21/201310:09PM

9 LetterfromEngineering 11/13/20133:58PM

Facebook

Twitter

Letter

Email

WordofMouth

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Q21Ifyouhaveadditionalcomments,pleaseincludethemhere:

Answered:18 Skipped:58

# Responses Date

1 I'veneverseenabiggerbunchoffoolsrunningthec ity. 12/12/20136:32PM

2 Again,thisisnotaboutstormwatermanagement.thisisaboutanewfeestructure.IintendtovoteagainstanyCouncil lorthatsupportsitandintendtoencourageasmanyofmycolleaguesaspossibletodol ikewise.

12/12/20135:12PM

3 No! 12/10/20134:11PM

4 howtogetbuildl ikeaptinco-opsoraptsintooit 12/10/20131:58PM

5 Seemstohitcommercialpropertieshard. 12/10/201310:07AM

6 Ithinkthatrequiringnewdevelopmentstoinstallpermeablematerialsandlandscapingfeaturestoreducestormeffectswouldbeanexcellentstep.Itischeaperandmoreeffectivetobuildthesethingsinratherthanretrofitthem.Withoutamunic ipalrequirementnocondoorcommercialdeveloperwil lpayforthissincetheydonothavetobeartheongoingcostofpayingforextrastormwaterchargesinthefuture.NowthatIthinkofit,mayberequirealldeveloperstopaythecostofstormwaterforthefirsttenyearsoftheirbuilding'sl i fe...thatwil lbeanincentiveforthemtoinvestupfront.

12/9/20136:09PM

7 Pleasconsidersmallgains,asinnotpermittingcarwashingonprivatesites.Therearetoomanypeoplethattakeitasgrantedthattheycandischargesoapandgreasedirectlyintotheocean,whileusingtapwater,whichwastreatedandmadepotablewithgreatenergyconsumption.Thisbehaviourisirresponsible.

12/1/20138:51PM

8 WhileIthinkthisisagoodprogram,Ifeeloverwhelmedwithcosts.Firstgovtcameupwiththesewagetreatmentplant=hundredsofdollarsperyearforeachhousehold-Second,lastyeargovtdecidedeverycondoHADtohaveadepreciationreportdone=thousandsofdollarsforabldginspectorandwenowhaveabout$350,000ourbldgislookingatwithinthenext5years,withassessmentsforeveryoneNow,govthasdecidedweneedastormwatersystem.Ourbldgcannotaffordtopayanengineerorspecialisttoseewhatcanbedonetogreenit,payforpermitsandthenpaytohaveoneofyoursuggestionsapplied.Iwouldl iketoknowhowthegovtexpectscondoownerstocomeupwithhundredsofdollarsmoreayear,manyofthempensioners.Iattendedthecityhallmeetinglastweek.Wheneachtablehadareptoanswerquestions,thenoisefromeveryonewassogreat,Icouldn'thearthepersonnexttometalk.Iftherearemoremeetingsatc ityhall,pleasetakethisintoconsideration.Thankyou.

12/1/20132:33PM

9 Thxforinvitingustothestratacouncilworkshop,itwasveryinformative! 12/1/201312:56PM

10 Thisprogramshouldbegrandfathered.Itiscompletelyunfairtoencouragepeopletobuildrentalpropertiesunderonesetofrulesandthenchangethemtherebyincreasingcostsafterthebuildinghasbeencompleted.

11/30/201311:15AM

11 Thec itywantsaffordablehousing,yetateveryturnthec ity(andCRD)managestoincreaselandlord'soperatingcosts.Apartmentownersshouldbeexemptfromthenewstormwaterfees!

11/29/201310:26PM

12 Thisprogramisportrayedasamoreeffectivewayofdistributingcostsbutfromtheinformationreceivedtodate,therehasbeennothingprovidedtosubstantiatethis.Itcomesacrossasapenaltyfornotinvestingintherainwatermanagementsystemssuggestedandisviewedasapenaltytaxbasedonverydubiousresearch.Iamverydefinitelyagainsttheprinc iplebehindthisunlessotherwiseconvinced.

11/29/20137:54PM

13 Atthemoment,ourpropertytaxesaretoohigh.They'vegonefromapriceofdoingbusinesstoahardship.Withthecurrentmismanagementofc ityfinances,wewil lsoonbeseeinghugetaxincreases.Thisisaprogramwecan'taffordandshouldbelookedatinfivetotenyears

11/29/20132:33PM

14 IamallforimprovingthingsinVictoria...justlet'sdoitinamannerthatisaffordableforthoseofuswhoareretiredandonfixedincomes.

11/26/20137:48AM

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15 Wesupporttheinitiativethat'sbeingtakenhere,butexpectitwil l beeasier(i.e.lesscostly)toincorporatetheseimprovementsinnewdevelopmentsthaninexistingones.

11/17/20136:35PM

16 AsIstatedearlier,itstikesmeasyetanothercashgrabbythec ity.AndwhyamInotsupriseditisgoingtocostme$200-$550more(thisyear);butassureasprivategarbagecostsforapartmentownersincreaseeveryyearyoucanbeabsolutelycertainthatthecostsforrainwater"management"wil lalsoincreaseeveryyear.Why?Becausethec ityseemstothinkthatbusinessesarebottomlesspitstobepiratedateveryopporuntity.

11/9/20135:25PM

17 NOTIMPRESSEDWITHYETANOTHERINCREMENTALTAX!!! 11/6/20139:37PM

18 Myguessisthatyouwon'treadthesesurveysandwil ljustgoaheadandpushthisthroughregardlessofwhattheresidentsofvic toriahavetosay.

11/6/20132:06PM

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87.50% 21

12.50% 3

Q1AreyouanownerofacommercialorindustrialpropertyintheCityofVictoria?

(Pleasefillinthesurveythatbestdescribesyourproperty.Forexample,if

youareasingle-familyresidentialpropertyowner,pleasefillinthesingle-family

residentialsurvey.)Answered:24 Skipped:0

Total 24

Yes

No

0% 20% 40% 60% 80% 100%

AnswerChoices Responses

Yes

No

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50% 12

50% 12

Q2DoyourentorleaseacommercialorindustrialpropertyintheCityofVictoria?

Answered:24 Skipped:0

Total 24

Yes

No

0% 20% 40% 60% 80% 100%

AnswerChoices Responses

Yes

No

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4.17% 1

41.67% 10

0% 0

0% 0

Q3Whatneighbourhoodisyourpropertylocatedin?

Answered:24 Skipped:0

BurnsideGorge

Downtown/HarrisGreen

Fairfield

Fernwood

Gonzales

Hillside/Quadra

JamesBay

NorthJubilee

NorthPark

Oaklands

Rockland

SouthJubilee

VictoriaWest

Notsure

0% 20% 40% 60% 80% 100%

AnswerChoices Responses

BurnsideGorge

Downtown/HarrisGreen

Fairfield

Fernwood

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0% 0

16.67% 4

16.67% 4

0% 0

4.17% 1

0% 0

4.17% 1

0% 0

4.17% 1

8.33% 2

Total 24

Gonzales

Hillside/Quadra

JamesBay

NorthJubilee

NorthPark

Oaklands

Rockland

SouthJubilee

VictoriaWest

Notsure

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5/23

80.95% 17

19.05% 4

Q4DoyouunderstandwhytheCityischangingthewaytheymanagethe

stormwatersystem?Answered:21 Skipped:3

Total 21

Yes

No

0% 20% 40% 60% 80% 100%

AnswerChoices Responses

Yes

No

Page 92: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

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6/23

Q5Ifno,whatwouldyouliketobetterunderstand?(Thisfeedbackwillbehelpful

asfutureeducationalmaterialsaredeveloped.)

Answered:5 Skipped:19

# Responses Date

1 Rate wealreadypayenormousamountsoftaxes 12/11/20133:34PM

2 General Iunderstandfine.Asacommercialpropertyitrunsashortdistancetotheocean.Problem?

12/10/20138:13AM

3 Rate youcan'tgetbloodoutofastone,asfamily'shavenomoremoniesfortaxes. 12/4/201310:05PM

4 General Isthisforrealorjustbasedonfearofthefutureandnaturaldisastersthathaveaffectedotherpartsoftheworld.

11/19/201312:03PM

5 Rate Ourtaxesforcommercialpropertyhavebeenoutofcontrolforyearsandyouhavejustcreatedasystemwherethetaxescanbeshownastonotincreaseasmuchbytransferringthemtoanotherbil l ingformat...butsti l l taxes.Wehavehadnosayinthebluebridgespending,unnecesarrysewerexpenditurecomingupandtheoutrageousunioncostsbeingdumpedonus...andascommercialpropertyownerswedon'tevengettovoteforwhorunsthec ity.Iaminfavourofstormwatermanagementbutadjustspendingsomewhereelsetopayforit.Plaesestopaddingonandthinkthatasbusinessownerswecanaffordit...wecan't.

11/7/20132:41PM

Page 93: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

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7/23

Q6Doyouhaveanygeneralcommentsaboutthechangetoastormwaterutility?

Answered:11 Skipped:13

# Responses Date

1 Rate Worriedaboutcostincreaseandeffecttodowntownbusiness.Businessespaytoomuchandcannotaffordanymoreincreases.

12/10/20133:32PM

2 General No 12/10/20133:30PM

3 Rate Thetaxpayerisbeingkickedinthestomachagain. 12/10/20133:19PM

4 General No 12/9/20135:12PM

5 Rate Anothertaxgrab 12/9/20133:48PM

6 Rate Concernedthatthiswil lbeataxforsinsofthepast.Concernedthatthiswil lbeadditionalcost.

12/6/20138:05AM

7 Rate yesitcriminalandthethiefoftaxeshasgonetofarnow 12/4/201310:05PM

8 Rate Ithinkthetaxmillrateshouldnotpunishcommercialpropertyownersasitcurrentlydoes 11/22/20139:26AM

9 Credit Cityneedtoprovideleadershiponthisandpartnerupwithpropertyownerstodevelopwaystousetherainwaterforpropertiesthatdonthaveanyspaceavailable.Provideaccesstoraingardensadjacenttoprivateproperties.CityshouldprovideCityAppovedContractors,wedontwhatarepeatofthegougingthathappenedduringthestormwaterbylawforcatchbasinupgrades.Cityneedstoreviewitsphasinginplan,currentbudgetsformostownershavebeensetfor2014,noroomfornewimprovements.

11/19/20131:54PM

10 Utility Whydoesithavetobeaseparatebil l??Whatnotleaveonpropertytaxes? 11/19/201312:03PM

11 Rate Itsprogramsandtaxesl ikethesethatmakemydecisiontomovemybusinesstoLangfordseemmuchmorecosteffective

11/7/20131:16PM

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8/23

33.33% 7

66.67% 14

Q7Ifelectronicbillingwasavailable,wouldyouchoosetousethisoption,insteadof

beingmailedyourutilitybill?Answered:21 Skipped:3

Total 21

Yes

No

0% 20% 40% 60% 80% 100%

AnswerChoices Responses

Yes

No

Page 95: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

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9/23

Q8Doyouhaveanygeneralcommentsabouttheproposedrainwatermanagement

creditprogram?Answered:11 Skipped:13

# Responses Date

1 Credit Makeitsimpleandrewardthosewil l ingtomakeanimpact. 12/13/20137:20AM

2 General No 12/12/201311:31AM

3 Credit Commercialbuildingdowntownareveryl imitedtorainwatermanagement. 12/10/20133:32PM

4 General No 12/10/20133:30PM

5 Credit Itisunobtainableformanyandveryexpensivetoimplement.Tospend20-40KonRRMandonyouruti l i tyfeeisnotcosteffective.

12/10/20133:21PM

6 General No 12/9/20135:14PM

7 Utility Anotherhalfthoughtoutpieintheskyplan 12/9/20133:52PM

8 Utility MuchofVictoriaisalreadyhardsurfaced.Creekshavelongbeenenclosed.Don'tbelievethereisactuallybenefittothissystem.Thisisagreenwash.

12/6/20138:08AM

9 Rate yesitisajoke,youpeoplearejustfindingwaystostealmoretaxesofpeoplewhocan'taffordyoupeopleinc ityhall.

12/4/201310:08PM

10 Credit gladtoseeitimplemented 11/21/201311:34AM

11 Rate Howarewesupposedtoaffordit..Ourpropertytaxesincreasedbyover600.00thisyear.Thepropertyinsurancewentupover400dollars.Businessiswaydown.Howarewesupposedtoaffordallthis.Ifeelthec ityhasnoideahowsmallbusinessandpropertyownersstrugglejusttosurvive.Ourtenantcanbarelyaffordtoheatherbuildingandisstrugglingtosurvive.Wedon'tgetfixedsalariesl ikec ityoffic ials.It'sbecomingsohardtosurvive.Thetaxesaresohighonoursmallbuilding.Overtwelvethousanddollars!

11/19/201312:07PM

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10/23

0% 0

33.33% 1

100% 3

0% 0

0% 0

0% 0

0% 0

Q9Doyoucurrentlyuseanyoftheserainwatermanagementmethodsonyour

property?(Selectallthatapply)Answered:3 Skipped:21

TotalRespondents:3

Cistern

InfiltrationChamber

PermeablePav ing

RainGarden

Bio-swale

GreenRoof

0% 20% 40% 60% 80% 100%

AnswerChoices Responses

Cistern

Infi ltrationChamber

PermeablePaving

RainGarden

Bio-swale

GreenRoof

RainwaterManagementEducationalProgramsorSignage

Page 97: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

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11/23

0% 0

42.86% 3

28.57% 2

57.14% 4

14.29% 1

28.57% 2

14.29% 1

Q10Withtheproposedcreditprogram,wouldyouconsideranyoftheserainwatermanagementmethodsforyourproperty?

(Selectallthatapply)Answered:7 Skipped:17

TotalRespondents:7

Cistern

InfiltrationChamber

PermeablePav ing

RainGarden

Bio-swale

GreenRoof

0% 20% 40% 60% 80% 100%

AnswerChoices Responses

Cistern

Infi ltrationChamber

PermeablePaving

RainGarden

Bio-swale

GreenRoof

RainwaterManagementEducationalProgramsorSignage

Page 98: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

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12/23

Q11Doyouhaveanycommentsaboutwhyyouwouldchoosesomeandnot

others?Answered:12 Skipped:12

# Responses Date

1 credit LimitedspaceCosteffective 12/13/20137:20AM

2 credit Ican't,Ihaveaheritagebuilding.Howaboutasub-pump? 12/12/201311:31AM

3 rate wehaveahousewithrentalsuitsonslopeonthewaternexttoastormdrainoutflowWHYDOINEEDTOPAYMORE?

12/11/20133:37PM

4 credit can'taffordany. 12/10/20133:21PM

5 credit Thebuildingisbuilttothelotl inesallthemethodsdescribedaboverequireadditionallandaccess

12/10/20138:14AM

6 credit Whatwehaveworks 12/9/20135:14PM

7 credit olderbuildings,onewithheritagestatus,sononeoftheoptionsareavailable. 12/9/20133:52PM

8 credit costtoinstallonolderexistingbuilding.Almostalloftheseneedtobeaccountedforinthedesignstage.

12/6/20138:08AM

9 rate Idon'tchooseany,itsti l l theftoftaxesasyoupeopledon'townrainwater 12/4/201310:08PM

10 credit cost 11/22/20139:27AM

11 credit Cost. 11/19/201312:07PM

12 credit othersnotpracticalunlessItearmyroofandparkinglotapart 11/7/20132:43PM

Page 99: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

StormwaterUtilityandRainwaterCreditProgramSurvey(forcommercialandindustrialproperties)

13/23

Q12Arethereotherrainwatermanagementtechniquesthatyouwouldlikeconsideredforthecreditprogramforcommercialandindustrialproperties?

Answered:8 Skipped:16

# Responses Date

1 credit Livingwall 12/13/20137:20AM

2 rate wehaveahousewithrentalsuitsonslopeonthewaternexttoastormdrainoutflowWHYDOINEEDTOPAYMORE?

12/11/20133:37PM

3 credit somethingpracticalandcosteffectiveandnotcostprohibitive. 12/10/20133:21PM

4 No 12/9/20135:14PM

5 utiliyt scraptheentireplan 12/9/20133:52PM

6 credit Veryhardtoretrofitthesetoolderexistingbuildings.Becomesataxforsinsofthepast. 12/6/20138:08AM

7 rate Idon'tchooseany,itsti l l theftoftaxesasyoupeopledon'townrainwater 12/4/201310:08PM

8 no 11/21/201311:34AM

Page 100: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

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14/23

Q13Ifyouhaveothersuggestedtechniques,whyaretheyattractiveto

you?Answered:2 Skipped:22

# Responses Date

1 none 12/10/20133:22PM

2 rate nonewiththistypeoffraudtogaintaxmonies 12/4/201310:09PM

Page 101: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

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15/23

5.88% 1

17.65% 3

76.47% 13

64.71% 11

41.18% 7

41.18% 7

52.94% 9

5.88% 1

Q14Whatarethebarrierstomanagingrainwateronyourproperty?(selectallthat

apply)Answered:17 Skipped:7

TotalRespondents:17

# Other(pleasespecify) Date

1 heritagebuilding 12/12/201311:31AM

2 Lackofopenspacetodomore 12/9/20135:16PM

needtolearnmore

time

costofinstallation

returnoninvestment

permits

professionalcosts

I’mnotinterested

0% 20% 40% 60% 80% 100%

AnswerChoices Responses

needtolearnmore

time

costofinstallation

returnoninvestment

permits

professionalcosts

propertyisn’tsuitedtotheserainwatermanagementmethods

I’mnotinterested

Page 102: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

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16/23

50% 9

50% 9

Q15Isthereanythingthatwouldmotivateyoutodomoretomanagerainwateron

yourproperty?Answered:18 Skipped:6

Total 18

Yes

No

0% 20% 40% 60% 80% 100%

AnswerChoices Responses

Yes

No

Page 103: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

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17/23

Q16Ifyes,whatwouldmotivateyou?Answered:10 Skipped:14

# Responses Date

1 Increasethepotentialcreditto90% 12/13/20137:20AM

2 Idon'tthinkIcanduetoheritage. 12/12/201311:31AM

3 somethingthatwouldbepractical,inexpensiveandcosteffective. 12/10/20133:22PM

4 Havehigherpercentageofdrainchargereduced. 12/9/20135:16PM

5 TheCitypaysfortheinstallation. 12/6/20138:08AM

6 Cashsubsidy 11/22/20139:28AM

7 AnincentivefromtheCitytohavetheinitialworkcompletedmuchliketheincentivesthatwereavailableforElectric CarChargingstations.

11/19/20131:56PM

8 Reduceourpropertytaxes 11/19/201312:07PM

9 monitaryrebates 11/12/201310:38AM

10 Leavethechargesonmyexistingtaxbil l sothepublic wouldhaveac learerunderstandingofhowaretaxesarebeingdealtwith.Iftheyareseparateditbecomesfartodifficulttokeepaddingupwhatalltherealcosts(thataretaxes)andpasstheinformationontothepublic inaconciseandsimplemanner

11/7/20132:48PM

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18/23

35.29% 6

64.71% 11

Q17DidyoulearnsomethingnewaboutstormwaterandrainwatermanagementinVictoriabyattendinganopenhouseor

visitingthewebsite?Answered:17 Skipped:7

Total 17

# Whatdidyoulearn? Date

1 notreally. 12/12/201311:32AM

2 thatc ityoffficalsarenothingbutgreedycriminalsstealinganndlookingformoretaxmonies 12/4/201310:11PM

3 Haven'tgoneyet 11/19/201312:09PM

Yes

No

0% 20% 40% 60% 80% 100%

AnswerChoices Responses

Yes

No

Page 105: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

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19/23

33.33% 5

66.67% 10

Q18Wouldyouliketolearnmore?Answered:15 Skipped:9

Total 15

Yes

No

0% 20% 40% 60% 80% 100%

AnswerChoices Responses

Yes

No

Page 106: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

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20/23

Q19Ifyes,whatwouldyouliketolearnmoreabout?(Thiswillhelpguidefuture

educationalprograms.)Answered:2 Skipped:22

# Responses Date

1 Howtogoaboutthis.Whototalkto.Freeestimates 11/19/201312:09PM

2 reducingthecostofrainwatermanangement. 11/12/201310:40AM

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21/23

29.41% 5

11.76% 2

0% 0

5.88% 1

0% 0

5.88% 1

11.76% 2

Q20Wheredidyouhearaboutthissurvey?(Selectallthatapply)

Answered:17 Skipped:7

OpenHouse

TimesColonist

VicNews

TVstation

Radiostation

CityofVictoriawebsite

Facebook

Twitter

Letter

Email

WordofMouth

0% 20% 40% 60% 80% 100%

AnswerChoices Responses

OpenHouse

TimesColonist

VicNews

TVstation

Radiostation

CityofVictoriaConnectNewsletter

CityofVictoriawebsite

Page 108: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

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22/23

5.88% 1

0% 0

29.41% 5

17.65% 3

29.41% 5

TotalRespondents:17

# Other(pleasespecify) Date

1 vicwestcommunitycentre 12/11/20133:38PM

2 UDI 12/6/20138:09AM

3 CityofVictoriaLetter 11/12/20133:46PM

Facebook

Twitter

Letter

Email

WordofMouth

Page 109: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

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23/23

Q21Ifyouhaveadditionalcomments,pleaseincludethemhere:

Answered:4 Skipped:20

# Responses Date

1 Whattoavoid.Skeptical,i twon'tresulthighercosts;barelymakingitthewayitis. 12/12/201311:32AM

2 youpeopleneedtostoptryingtostealtaxmoniesforeverything.youshouldallbearrested 12/4/201310:11PM

3 Mylasttaxbil l wasthe"straw"andIamnowsell ingmyc itycommercialproperty 11/22/20139:33AM

4 Tellc ityhalltaxesaretoohigh.Rememberpeoplewhodon'tl iveonsalaries.Theyarebarelysurviving.

11/19/201312:09PM

Page 110: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

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1/23

75% 3

25% 1

Q1DoyouownormanageacivicorinstitutionalpropertyintheCityof

Victoria?(Pleasefillinthesurveythatbestdescribesyourproperty.Forexample,ifyouownacommercialproperty,pleasefill

inthecommercialsurvey.)Answered:4 Skipped:0

Total 4

Yes

No

0% 20% 40% 60% 80% 100%

AnswerChoices Responses

Yes

No

Page 111: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

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2/23

25% 1

75% 3

Q2DoyourentorleaseacivicorinstitutionalpropertyintheCityof

Victoria?Answered:4 Skipped:0

Total 4

Yes

No

0% 20% 40% 60% 80% 100%

AnswerChoices Responses

Yes

No

Page 112: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

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3/23

25% 1

0% 0

0% 0

25% 1

Q3Whatneighbourhoodisyourpropertylocatedin?

Answered:4 Skipped:0

BurnsideGorge

Downtown/HarrisGreen

Fairfield

Fernwood

Gonzales

Hillside/Quadra

JamesBay

NorthJubilee

NorthPark

Oaklands

Rockland

SouthJubilee

VictoriaWest

Notsure

0% 20% 40% 60% 80% 100%

AnswerChoices Responses

BurnsideGorge

Downtown/HarrisGreen

Fairfield

Fernwood

Page 113: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

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4/23

0% 0

25% 1

0% 0

0% 0

0% 0

0% 0

0% 0

0% 0

0% 0

25% 1

Total 4

Gonzales

Hillside/Quadra

JamesBay

NorthJubilee

NorthPark

Oaklands

Rockland

SouthJubilee

VictoriaWest

Notsure

Page 114: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

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5/23

66.67% 2

33.33% 1

Q4DoyouunderstandwhytheCityischangingthewaytheymanagethe

stormwatersystem?Answered:3 Skipped:1

Total 3

Yes

No

0% 20% 40% 60% 80% 100%

AnswerChoices Responses

Yes

No

Page 115: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

StormwaterUtilityandRainwaterCreditProgramSurvey(forcivicandinstitutionalproperties)

6/23

Q5Ifno,whatwouldyouliketobetterunderstand?(Thisfeedbackwillbehelpful

asfutureeducationalmaterialsaredeveloped.)

Answered:1 Skipped:3

# Responses Date

1 OurpropertyisaChurchandhasonecatchbasinonthepropertyandthepropertyisonlyused3xaweekwithverysmallattendance.

11/25/201311:08AM

Page 116: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

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7/23

Q6Doyouhaveanygeneralcommentsaboutthechangetoastormwaterutility?

Answered:1 Skipped:3

# Responses Date

1 rate Chargesseemexorbitantfortheproperty 11/25/201311:08AM

Page 117: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

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8/23

66.67% 2

33.33% 1

Q7Ifelectronicbillingwasavailable,wouldyouchoosetousethisoption,insteadof

beingmailedyourutilitybill?Answered:3 Skipped:1

Total 3

Yes

No

0% 20% 40% 60% 80% 100%

AnswerChoices Responses

Yes

No

Page 118: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

StormwaterUtilityandRainwaterCreditProgramSurvey(forcivicandinstitutionalproperties)

9/23

Q8Doyouhaveanygeneralcommentsabouttheproposedrainwatermanagement

creditprogram?Answered:1 Skipped:3

# Responses Date

1 credit seemstol imittheopportunityforaChurchtoc laim 11/25/201311:10AM

Page 119: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

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10/23

0% 0

0% 0

0% 0

0% 0

0% 0

0% 0

0% 0

Q9Doyoucurrentlyuseanyoftheserainwatermanagementmethodsonyour

property?(Selectallthatapply)Answered:0 Skipped:4

!Nomatchingresponses.

TotalRespondents:0

AnswerChoices Responses

Cistern

Infi ltrationChamber

PermeablePaving

RainGarden

Bio-swale

GreenRoof

RainwaterManagementEducationalProgramsorSignage

Page 120: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

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11/23

0% 0

0% 0

0% 0

50% 1

0% 0

0% 0

100% 2

Q10Withtheproposedcreditprogram,wouldyouconsideranyoftheserainwatermanagementmethodsforyourproperty?

(Selectallthatapply)Answered:2 Skipped:2

TotalRespondents:2

Cistern

InfiltrationChamber

PermeablePav ing

RainGarden

Bio-swale

GreenRoof

0% 20% 40% 60% 80% 100%

AnswerChoices Responses

Cistern

Infi ltrationChamber

PermeablePaving

RainGarden

Bio-swale

GreenRoof

RainwaterManagementEducationalProgramsorSignage

Page 121: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

StormwaterUtilityandRainwaterCreditProgramSurvey(forcivicandinstitutionalproperties)

12/23

Q11Doyouhaveanycommentsaboutwhyyouwouldchoosesomeandnot

others?Answered:2 Skipped:2

# Responses Date

1 Notqualifiedtounderstandcostorvalueofanyofthesystemssuggested 11/25/201311:10AM

2 Financialcosts 11/20/201311:19AM

Page 122: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

StormwaterUtilityandRainwaterCreditProgramSurvey(forcivicandinstitutionalproperties)

13/23

Q12Arethereotherrainwatermanagementtechniquesthatyouwouldlikeconsideredforthecreditprogramfor

civicandinstitutionalproperties?Answered:0 Skipped:4

# Responses Date

Therearenoresponses.

Page 123: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

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14/23

Q13Ifyouhaveothersuggestedtechniques,whyaretheyattractiveto

you?Answered:0 Skipped:4

# Responses Date

Therearenoresponses.

Page 124: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

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15/23

50% 1

0% 0

100% 2

50% 1

0% 0

50% 1

50% 1

0% 0

Q14Whatarethebarrierstomanagingrainwateronyourproperty?(selectallthat

apply)Answered:2 Skipped:2

TotalRespondents:2

# Other(pleasespecify) Date

Therearenoresponses.

needtolearnmore

time

costofinstallation

returnoninvestment

permits

professionalcosts

I’mnotinterested

0% 20% 40% 60% 80% 100%

AnswerChoices Responses

needtolearnmore

time

costofinstallation

returnoninvestment

permits

professionalcosts

propertyisn’tsuitedtotheserainwatermanagementmethods

I’mnotinterested

Page 125: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

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16/23

100% 2

0% 0

Q15Isthereanythingthatwouldmotivateyoutodomoretomanagerainwateron

yourproperty?Answered:2 Skipped:2

Total 2

Yes

No

0% 20% 40% 60% 80% 100%

AnswerChoices Responses

Yes

No

Page 126: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

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17/23

Q16Ifyes,whatwouldmotivateyou?Answered:2 Skipped:2

# Responses Date

1 Don'tknowhowaChurchpropertycoulduti l izeanyofthemexcepteducation 11/25/201311:12AM

2 Financialincentives 11/20/201311:20AM

Page 127: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

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18/23

0% 0

100% 2

Q17DidyoulearnsomethingnewaboutstormwaterandrainwatermanagementinVictoriabyattendinganopenhouseor

visitingthewebsite?Answered:2 Skipped:2

Total 2

# Whatdidyoulearn? Date

Therearenoresponses.

Yes

No

0% 20% 40% 60% 80% 100%

AnswerChoices Responses

Yes

No

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19/23

100% 1

0% 0

Q18Wouldyouliketolearnmore?Answered:1 Skipped:3

Total 1

Yes

No

0% 20% 40% 60% 80% 100%

AnswerChoices Responses

Yes

No

Page 129: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

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20/23

Q19Ifyes,whatwouldyouliketolearnmoreabout?(Thiswillhelpguidefuture

educationalprograms.)Answered:1 Skipped:3

# Responses Date

1 understandhowthiswil lapplytoChurchproperties 11/25/201311:12AM

Page 130: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

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21/23

0% 0

0% 0

0% 0

0% 0

0% 0

0% 0

0% 0

Q20Wheredidyouhearaboutthissurvey?(Selectallthatapply)

Answered:2 Skipped:2

OpenHouse

TimesColonist

VicNews

TVstation

Radiostation

CityofVictoriawebsite

Facebook

Twitter

Letter

Email

WordofMouth

0% 20% 40% 60% 80% 100%

AnswerChoices Responses

OpenHouse

TimesColonist

VicNews

TVstation

Radiostation

CityofVictoriaConnectNewsletter

CityofVictoriawebsite

Page 131: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

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22/23

0% 0

0% 0

100% 2

0% 0

0% 0

TotalRespondents:2

# Other(pleasespecify) Date

Therearenoresponses.

Facebook

Twitter

Letter

Email

WordofMouth

Page 132: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

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23/23

Q21Ifyouhaveadditionalcomments,pleaseincludethemhere:

Answered:0 Skipped:4

# Responses Date

Therearenoresponses.

Page 133: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

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1/23

87.50% 14

12.50% 2

Q1AreyouanownerofapropertythatistaxexemptinVictoria?

Answered:16 Skipped:0

Total 16

Yes

No

0% 20% 40% 60% 80% 100%

AnswerChoices Responses

Yes

No

Page 134: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

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2/23

18.75% 3

81.25% 13

Q2DoyourentorleaseapropertyintheCityofVictoriathatistaxexempt?

Answered:16 Skipped:0

Total 16

Yes

No

0% 20% 40% 60% 80% 100%

AnswerChoices Responses

Yes

No

Page 135: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

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3/23

0% 0

31.25% 5

12.50% 2

6.25% 1

Q3Whatneighbourhoodisyourpropertylocatedin?

Answered:16 Skipped:0

BurnsideGorge

Downtown/HarrisGreen

Fairfield

Fernwood

Gonzales

Hillside/Quadra

JamesBay

NorthJubilee

NorthPark

Oaklands

Rockland

SouthJubilee

VictoriaWest

Notsure

0% 20% 40% 60% 80% 100%

AnswerChoices Responses

BurnsideGorge

Downtown/HarrisGreen

Fairfield

Fernwood

Page 136: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

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4/23

0% 0

0% 0

18.75% 3

6.25% 1

12.50% 2

0% 0

6.25% 1

0% 0

0% 0

6.25% 1

Total 16

Gonzales

Hillside/Quadra

JamesBay

NorthJubilee

NorthPark

Oaklands

Rockland

SouthJubilee

VictoriaWest

Notsure

Page 137: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

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5/23

100% 14

0% 0

Q4DoyouunderstandwhytheCityischangingthewaytheymanagethe

stormwatersystem?Answered:14 Skipped:2

Total 14

Yes

No

0% 20% 40% 60% 80% 100%

AnswerChoices Responses

Yes

No

Page 138: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

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6/23

Q5Ifno,whatwouldyouliketobetterunderstand?(Thisfeedbackwillbehelpful

asfutureeducationalmaterialsaredeveloped.)

Answered:1 Skipped:15

# Responses Date

1 Seemslikeaprogressiveidea 11/16/201312:12PM

Page 139: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

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7/23

Q6Doyouhaveanygeneralcommentsaboutthechangetoastormwaterutility?

Answered:10 Skipped:6

# Responses Date

1 utility Bri l l iant!Whatagreattoolforcreatingincentivesforpropertyownerstoreducetheircontributionstothestormsewers.

12/10/20138:50PM

2 utility IthinkitisagreatideaandIstronglysupportit! 12/10/201312:59PM

3 education/engagement It'sanewconceptandwil ltakeawhiletogetusedto.Ithinktherewil lbesomequandryastowhatwasthecostbeforethechange,andwhatweseeonourbil lsafterthechange.Somemoredetailedinformationontheexact$$foraparticularpropertybeingmovedfromgeneraltaxestouti l i tywouldl ikelybehelpful.

12/9/20135:24PM

4 utility AsaNPOcharity,thisisanothernegativeimpacttoouralreadystretchedbudget.Irecommend'grandfathering'apartmentcomplexesandrequirethatthenewsystemapplytonewconstructionandrenovationsrequiringabuildingpermit.

12/9/20134:45PM

5 utility WesupporttheCityofVictoria'sendgoalofchangingitsstormwatermanagementsystemstoimproveoceanwaterquality.However,asataxexemptentity,wouldrequestcontinuedexemptionfromthisnewmethodoftaxation.

12/6/20135:11PM

6 CreditProgram utility We,astheLarenSociety,areanonprofitcharity.Willtherebeareductionorexemptionavailable?

11/29/20132:03PM

7 rates Theproposedfeesseemtobequitesteep. 11/28/201311:01AM

8 utility Ourpropertyisfullybuiltout.Itwouldbeincrediblycostprohibitiveatthispointtoconsideraddinganyofthestormwatermanagementsolutionsyousuggest.Thepaybackbasedonthecreditsgivenwouldbeontheorderofdecades.IunderstandthataswearerecipientsofthePermissivetaxexemption,wedon'tpayourfairshareofthestormmanagementcosts,buttheestimatedcostsofourstormwaterfeesseemtometobeexorbitant.

11/20/20139:46PM

9 utility Wecannotaffordtomakeimprovementstoourbuilding,andthereforewil lsimplybepaying.

11/16/201312:12PM

10 utility Asanon-profitchangestoourtaxexemptionrisksourabil i tytoprovideservicestoresidentsasfundsareredirctedfromservicedeliverytooperations.IcanappreicatethechallengestheCityiffac ing.Ithinkalternateoptionsforrevenueneedtobeexploredpriortothenon-profitsectorbeingcharged.

11/15/20134:35PM

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8/23

50% 7

50% 7

Q7Ifelectronicbillingwasavailable,wouldyouchoosetousethisoption,insteadof

beingmailedyourutilitybill?Answered:14 Skipped:2

Total 14

Yes

No

0% 20% 40% 60% 80% 100%

AnswerChoices Responses

Yes

No

Page 141: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

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9/23

Q8Doyouhaveanygeneralcommentsabouttheproposedrainwatermanagement

creditprogram?Answered:8 Skipped:8

# Responses Date

1 CreditProgram Initspresentform,itwil l givenon-profitsanextraexpensewithoutprovidingenoughincentivetomakethecostlychanges.So,initspresentformitwil l failinitslaudablegoalwiththenon-profits.

12/10/20139:03PM

2 Onourinformationletter,therewasthementionthatourpropertytaxwil lbeloweredbythenewsystem(withoutimprovement).1-Willwehavetopaytheportionofthestormwateruti l i tytax?2-Thefactthatourpropertytaxwouldreduced,withoutanyimprovementisnotveryanincentiveforustoimproveoursystem.

12/10/20131:04PM

3 CreditProgram Insomecases,wherepropertieshavel imitedornocapacitytomakechanges(space,nosoftscapeareas,internaldownspoutsandburiedconnections....),thismaybehardorimpossibletoimplement,orextremelycostly,andcreditsmightnotthenbeavailable.

12/9/20135:28PM

4 CreditProgram The5-yeartaxcreditsareunlikelytoenableustobelargeenoughtofullyoffsetthecostsofimplementation.WouldtheCityconsiderallowingacredittorununti lestimatedimplementationcostsare100%recovered?

12/6/20135:13PM

5 CreditProgram Moreapplicablefornewpropertiesunderdevelopmentwherenewdesignscanbeeasilyincorporated.Forexistingpropertiesthesecanbeexpensiveandforsomemethodsnotpossible.

11/28/201311:04AM

6 CreditProgram Itwouldnotbepracticalforustoconsideranyoftheoptionsbasedonourpropertybeingfullybuiltout.Wedon'treallyhaveanyoptionsthatwouldn'tcostusexcessiveamountsofmoney

11/20/20139:48PM

7 CreditProgram Wecan'treallytakeadvantageofthecreditprogram. 11/16/201312:13PM

8 CreditProgram Greatideas.Couldbecostlyforustoimplement. 11/15/20134:36PM

Page 142: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

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10/23

0% 0

0% 0

100% 1

0% 0

100% 1

0% 0

0% 0

Q9Doyoucurrentlyuseanyoftheserainwatermanagementmethodsonyour

property?(Selectallthatapply)Answered:1 Skipped:15

TotalRespondents:1

Cistern

InfiltrationChamber

PermeablePav ing

RainGarden

Bio-swale

GreenRoof

0% 20% 40% 60% 80% 100%

AnswerChoices Responses

Cistern

Infi ltrationChamber

PermeablePaving

RainGarden

Bio-swale

GreenRoof

RainwaterManagementEducationalProgramsorSignage

Page 143: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

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11/23

16.67% 1

16.67% 1

0% 0

33.33% 2

50% 3

16.67% 1

0% 0

33.33% 2

Q10Withtheproposedcreditprogram,wouldyouconsideranyoftheserainwatermanagementmethodsforyourproperty?

(Selectallthatapply)Answered:6 Skipped:10

TotalRespondents:6

RainBarrel(onlyforsingle-fam...

Cistern

InfiltrationChamber

PermeablePav ing

RainGarden

GreenRoof

0% 20% 40% 60% 80% 100%

AnswerChoices Responses

RainBarrel(onlyforsingle-familyhomes)

Cistern

Infi ltrationChamber

PermeablePaving

RainGarden

Bio-swale(maybeapplicabledependingonpropertytype)

GreenRoof

RainwaterManagementEducationalProgramsorSignage(maybeapplicabledependingonpropertytype)

Page 144: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

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12/23

Q11Doyouhaveanycommentsaboutwhyyouwouldchoosesomeandnot

others?Answered:6 Skipped:10

# Responses Date

1 Thechurchisalreadyintheredfinancially.Mostoftheproposedmanagementmethodswouldhavesogreataninitialcostthatitwouldbemanyyearsbeforethecostwouldberecovered.Theproposedpercentagecreditsarenothighenoughtomakethemanagementmethodsviableforachurchthatisstrugglingtosurvive.Bio-swalemaybeanexceptionbecauseitmightbeinstalledwithverylowinitialcostinthisparticularproperty.

12/10/20139:03PM

2 Thedesignofourgardeniscentralinourdecisionofthetypeofmanagementmethodwecanapply.

12/10/20131:04PM

3 Feasibil i tyofexistingroofandon-sitegreenspace. 12/6/20135:13PM

4 Thecostofimplementingsomeoftheoptionsmaybeaconcerntous 11/29/20132:05PM

5 Nonearepossible 11/16/201312:13PM

6 Cost 11/15/20134:36PM

Page 145: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

StormwaterUtilityandRainwaterCreditProgramSurvey(fortaxexemptproperties)

13/23

Q12Arethereotherrainwatermanagementtechniquesthatyouwouldlikeconsideredforthecreditprogram?

Answered:3 Skipped:13

# Responses Date

1 Cilstern 12/10/20131:04PM

2 propertysharing:monitoredsystemsbetweenpropertiestotakeadvantageofgreenspace,accesstosoilinfi l trationwherehardscapeexistsononesiteexclusively......perhapsalsoacrosszones,suchasinstitutionalwithresidential,etc.

12/9/20135:28PM

3 Notthatwe'reawareofatthistime. 12/6/20135:13PM

Page 146: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

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14/23

Q13Ifyouhaveothersuggestedtechniques,whyaretheyattractiveto

you?Answered:1 Skipped:15

# Responses Date

1 thinkingoutsidetherainbarrel,that'sall,andamasteratwhat-if's;consideringpropertiesIknowof,andsomeofthedifficultiesthatmightarise

12/9/20135:31PM

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15/23

25% 3

16.67% 2

100% 12

66.67% 8

41.67% 5

75% 9

66.67% 8

0% 0

Q14Whatarethebarrierstomanagingrainwateronyourproperty?(selectallthat

apply)Answered:12 Skipped:4

TotalRespondents:12

# Other(pleasespecify) Date

Therearenoresponses.

needtolearnmore

time

costofinstallation

returnoninvestment

permits

professionalcosts

I’mnotinterested

0% 20% 40% 60% 80% 100%

AnswerChoices Responses

needtolearnmore

time

costofinstallation

returnoninvestment

permits

professionalcosts

propertyisn’tsuitedtotheserainwatermanagementmethods

I’mnotinterested

Page 148: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

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16/23

54.55% 6

45.45% 5

Q15Isthereanythingthatwouldmotivateyoutodomoretomanagerainwateron

yourproperty?Answered:11 Skipped:5

Total 11

Yes

No

0% 20% 40% 60% 80% 100%

AnswerChoices Responses

Yes

No

Page 149: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

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17/23

Q16Ifyes,whatwouldmotivateyou?Answered:5 Skipped:11

# Responses Date

1 -Betterreturnoninvestment-higherpercentageincentives-Flexibil i tyindefiningthepractices-Bio-swale,forexample:ifourpractices,howeverinformalorinexpensiveachievevethegoalofgettingtherainwaterintothegroundratherthanintothestormsewer,thenweshouldqualifyfortheincentives-Freeadvicefromthec ityinattainingthegoal(reducedflowintostormsewers)atthelowestcost.

12/10/20139:09PM

2 Differentmanagementmethodsseemtohavethesameresultsinwatermanagement,butarenotcreditedthesameway.

12/10/20131:05PM

3 infrastructureprogramstoassistnon-profits,seniors,affordablehousingsituations,etc.,perhapsinlieuofthecreditsystem,orinitial lyandthecreditsystemkickinlater

12/9/20135:31PM

4 Creditsorexemptionsforanonprofitorcharitablesociety 11/29/20132:06PM

5 Wewouldl iketokeeptherainwaterasc leanaspossibleonourproperty,asaNPOwehavel imitedresourcestoundertakecertainrainwatermgtprojects.

11/12/201312:35PM

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18/23

75% 9

25% 3

Q17Didyoulearnsomethingnewaboutstormwaterandrainwatermanagementin

Victoriabyattendinganopenhouseorvisitingthewebsite?

Answered:12 Skipped:4

Total 12

# Whatdidyoulearn? Date

1 Excellentpresentation.Welearnedthepurposeandproposedoptions. 12/10/20139:14PM

2 thec ityapproachandhowotherc itizenareunfortunatelyagainstit. 12/10/20131:06PM

3 possiblerainwatermanagementoptions 12/6/20135:14PM

4 Theneedtochangethewaywedealwithstormwater 11/29/20132:08PM

5 Optionsandbenefitsofstormwatermanagement 11/20/20139:49PM

6 impactonwatersystems 11/15/20134:37PM

7 Optionsforrainwatermgt 11/12/201312:39PM

Yes

No

0% 20% 40% 60% 80% 100%

AnswerChoices Responses

Yes

No

Page 151: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

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19/23

40% 4

60% 6

Q18Wouldyouliketolearnmore?Answered:10 Skipped:6

Total 10

Yes

No

0% 20% 40% 60% 80% 100%

AnswerChoices Responses

Yes

No

Page 152: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

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20/23

Q19Ifyes,whatwouldyouliketolearnmoreabout?(Thiswillhelpguidefuture

educationalprograms.)Answered:3 Skipped:13

# Responses Date

1 Wewouldl ikeadviceregardingourspecific propertyinhowtoattainthegoalsoftheprogramatlowestexpense.

12/10/20139:14PM

2 howmanagementoftheprogramwil ltakeplace,andhoweducationonspecificscanbeshared;whowil lbecertifiedtodesign/create/installandmonitorsystemsinstalledthatwil lreceivecredit

12/9/20135:34PM

3 Informationl iketheCityhasprovided,innovativeideaswil lcontinuetocometomarketrerainwatermgtandupdatesfromthec itywil lkeeppropertyownersinformed.

11/12/201312:39PM

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21/23

7.69% 1

7.69% 1

0% 0

0% 0

0% 0

7.69% 1

15.38% 2

Q20Wheredidyouhearaboutthissurvey?(Selectallthatapply)

Answered:13 Skipped:3

OpenHouse

TimesColonist

VicNews

TVstation

Radiostation

CityofVictoriawebsite

Facebook

Twitter

Letter

Email

WordofMouth

0% 20% 40% 60% 80% 100%

AnswerChoices Responses

OpenHouse

TimesColonist

VicNews

TVstation

Radiostation

CityofVictoriaConnectNewsletter

CityofVictoriawebsite

Page 154: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

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22/23

0% 0

0% 0

69.23% 9

0% 0

15.38% 2

TotalRespondents:13

# Other(pleasespecify) Date

1 Lettertothechurchfromthec ity 12/10/20139:14PM

2 connectionstoCofVictoria 12/9/20135:34PM

Facebook

Twitter

Letter

Email

WordofMouth

Page 155: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

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23/23

Q21Ifyouhaveadditionalcomments,pleaseincludethemhere:

Answered:3 Skipped:13

# Responses Date

1 Thestormwateruti l i tyisagreatinitiative.Initspresentlyproposedform,itwouldplaceanewtaxburdenonnon-profitswithoutprovidingstrongenoughincentivestoengagetheminattainingthedesiredgoals.

12/10/20139:14PM

2 agoodprogram,wanttoremaininvolvedandc [email protected] 12/9/20135:34PM

3 Thankyouforworkingonthisveryimportanttopicofmanagingrainwater. 11/12/201312:39PM

Page 156: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

city of victoria | Stormwater Engagement Feedbackwww.victoria.ca/stormwater

Emails: 93

Common themes:• regarding connection or no connection to stormwater utility

• regarding stormwater fees for specific properties

• engagement related – open houses, surveys, meetings

• regarding other topics – timelines, affordability, credit program, billing

Letters: 3

Phone Calls: 79

Part 4: Emails, phone calls and letters

Page 157: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

Stormwater Engagement - Email Comments and Questions Fall 2013- January 10

-----Original Message----- From: Sara Radford [mailto:Sent: Tuesday, Nov 19, 2013 10:26 AM To: Storm Water Subject: Hi I am needing information to where the storm drain connection is on our property. We live at . Could you please let me know how I could go about obtaining plans that show this? Thanks, Sara Radford

(From original call) From: Brad or Kathryn Bauer [mailto:Sent: Tuesday, Dec 3, 2013 10:40 AM To: Pamella Mason Subject: Re: 1002 Carberry Gardens Strata Hi Pamella, Thank you very much. This is the information I was looking for. Brad Bauer Sent from my BlackBerry 10

From: Pamella Mason Sent: Tuesday, December 3, 2013 10:02 AM To: ' Cc: Christopher Paine Subject: 1002 Carberry Gardens Strata

Good morning Brad, I have the following estimates for you: Actual use code used to determine your tier…….030…. Tier B Total lot surface area for 1002 Carberry Gdns Strata…..905.44 Total impervious surface area for 1002 Carberry Gdns Strata…..174.53 Total expected 2014 stormwater utility bill under current proposed formula (estimate)….$180. Total expected 2014 stormwater utility contribution including 20% of stormwater funding to remain

personal information

personal information

personal information

personal information

Page 158: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

on the individual tax notices……$260. Total 2014 stormwater contribution had funding remained 100% on taxes (for all strata units combined)….$400. I hope this it what you are looking for. Any further questions please don’t hesitate to ask. Regards, Pamella

From: Lyle Smith [mailto:[email protected]] Sent: Tuesday, Nov 26, 2013 12:54 PM To: Storm Water Subject: 2014 storm water costs I would like to know the approximate expected change for the Storm Water Utility fee for The Salvation Army’s property located at 525 Johnson St as I am in budget preparations right now. Thanks Lyle Smith Operations Manager The Salvation Army Addictions and Rehabilitation Centre 525 Johnson St Victoria BC V8W 1M2 Office: 250-384-3396 Cell: Fax: 250-384-8412

From: Peter Murray [mailto: Sent: Friday, Nov 29, 2013 11:06 AM To: Storm Water Subject: Stormwater service cost question Hi, I live in a 5 unit townhouse complex in James Bay. In preparing our budget for 2014, we are trying to figure out what costs will moved to our utility bill. The notice we received says the expected change will be an increase of $200-500 (I’m assuming for the entire complex.) Can you tell me approximately how much we currently pay in property taxes for stormwater services? I couldn’t find this anywhere on my property tax bill. Thanks. Peter Murray 321 Simcoe street.

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(internal email) From: Pamella Mason Sent: Tuesday, Nov 12, 2013 12:46 PM To: Brianne Czypyha Subject: 410 government FYI In regards to this property there still is an active business license for her B&B. She has to contact the Business License Department directly to have her business closed. They will be printing the 2014 invoices in the next week or so.

From: Libbi Smith [mailto: Sent: Wednesday, Nov 20, 2013 3:29 PM To: Storm Water Subject: A question regarding a home that is not connected to storm drains

Hello,

I live in a house in Victoria that is designated heritage and has never been connected to the storm drains. We have a large front yard and all the water runs down the elevation grade, into the yard and therefore into the surrounding area.

How will this new policy affect us?

Thank you,

Libbi Smith

From: JOHN dietrich [mailto Sent: Friday, Nov 22, 2013 4:02 PM To: Storm Water Cc: JOHN dietrich Subject: 638 Craigflower Hello, I received in the mail your stormwater proposed credit program. It seems to apply to buildings with 5 units or more. 638 Craigflower Rd has 1 unit, undergoing a rezoning to 3 units. Can you clarify if this change in 2014 will apply to me? If so why? Thank you, John Dietrich

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-----Original Message----- From: John West [mailto: Sent: Wednesday, Nov 6, 2013 3:24 PM To: Storm Water Subject: 645 Battery Street This property, built in 1891 and heritage designated, has never been connected to the storm sewer system. It has never had perimeter drains, the down spouts being led out to surface diffusers. The glacial moraine on which it stands absorbs the rain water, there has never been standing water on the property, or run off into the street in the twenty years I have owned it. Nor has there ever been water in the basement or crawl space. The only non permeable surface on the property, apart from the entry sidewalk, is a concrete driveway, approximately ten feet wide by forty five feet long. The building is a legal non conforming fourplex. I do not expect to see any increase in my charges from the city. Sincerely, John West

-----Original Message----- From: d m [mailto: Sent: Wednesday, Nov 6, 2013 4:41 PM To: Storm Water Subject: Change to stormwater billing Attention: Brianne Czypyha Hi: We recently received your letter dated November 4, 2013 that provides criteria for properties with 5 or more units. This is to let you know that our house at 32 Marlborough has only 3 apartment units, so the information you provided does not apply to this property. Would you kindly send us the information that does apply to our situation. Sincerely Duncan McLaren Phone Second question: -----Original Message----- From: d m [mailto: Sent: Wednesday, Nov 13, 2013 11:01 AM To: Brianne Czypyha Subject: Re: Change to stormwater billing

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Thanks for your response Brianne. I have a question regarding my driveway. I hired a contractor to install a permeable paving block driveway about 4 years ago under a permit from the city. Would your stormwater credit program apply to existing works or do they have to be installed after the program starts. This driveway is about 25 m2 in area, but does not have an overflow connection to the storm sewer. My experience with it is there is no runoff during storm events as the soil here is very permeable. Thanks in advance for any advice you can provide. Sincerely....Duncan

From: CPC Victoria [mailto Sent: Tuesday, Nov 19, 2013 11:22 AM To: Storm Water Cc: John Lee Subject: City of Victoria Stormwater letter to the Chinese Presbyterian Church

The Victoria Chinese Presbyterian Church at 816 North Park Street received your letter dated November 4, 2013 concerning the change of the City of Victoria's municipal stormwater services.

Please note that the property identified on page 2 is not our church address. I have attached a scan of the original letter sent to us for your records. You may want to update your records and re-issue us a new letter with the new estimates. Thank you,

Brian

Brian Low

Interim/Clerk of Session

Victoria Chinese Presbyterian Church

A community of faith in Victoria, BC

816 North Park Street

Victoria, BC V8W 1T1

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From: Bonnie Hardy [mailto: ] Sent: Thursday, Nov 7, 2013 11:04 PM To: Storm Water Subject: Commercial Industrial Property

To Whom it may concern:

Since . Over the past three years there have been very few B&B guests due to the economy. I am now years old and

So, as I am no longer a Commercial Industrial Property.

Please remove me from this designation.........

We are a two person family, one of whom still goes off to work daily. We are installing two rain barrels one in the front garden and another in the backgarden to water our trees, shrubs, and vegetation...

The BC government has been negligent for taking so long to update its antiquated Water Act. BC is still one of the only jurisdictions in North America that doesn’t regulate groundwater – AND allowed Nestlé, one of the largest corporations in the world, to extract 265 million litres of ground water annually from an aquifer in the Fraser Valley for FREE. Astoundingly, Nestlé was not even required to measure or report the amount of water it used.

My criticism doesn’t stop there. Last week the Wilderness Committee revealed that oil and gas corporations, which use a huge amount of freshwater for fracking, are paying the provincial government just $2.20 for the equivalent of 132 truckloads of water.

SO Yes! please ensure that water pricing for Commercial use does reflect the inherent value of freshwater for British Columbians... AND SECONDLY Please remove me, Bonnie Hardy,formerly

from your Commercial Industrial Property Owners List. Regards Bonnie Hardy 410 Government Street

From: Tatiana Montgomery [mailto: Sent: Thursday, Nov 21, 2013 10:10 AM To: Storm Water Subject: Community Gardens

Will this new utility apply to Community or Allotment Gardens that are located on City-owned lots? There should be a 100% exemption available.

It is worth noting that for allotment gardens with a water bill, there is currently no exemption or credit available for sewer fees even where no sewer hookup exists. Although there are staff proposals to fix that issue, the process takes time and no solution has been implemented. This is in contrast to Saanich's Community Garden policy which explicitly sets out reduced water rates for all shared gardens.

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Will a provision for a full Community/Allotment Garden credit or exemption be built into this new stormwater utility from the start?

Regards, __________________________________________________ Tatiana Montgomery Treasurer - James Bay Garden Association

______________________________________________________________________

From: [mailto: Sent: Monday, Dec 16, 2013 2:34 PM To: Nick Armstrong Subject: Re: Montreal Street Sidewalks Hi Nick, Thanks for meeting with our Executive last Wednesday to discuss the sidewalk placement and planned water service hook-up. We are most appreciative that the City is working with the James Bay Garden Association to preserve the current garden lots that extend past the property line. One issue that came up was related to the timing of the 2 projects and how to best co-ordinate. I mentioned to you that since this time of year is not an active growing season, and that we would not turn on the water earlier than mid-March, there is not a rush to install the water service if it can be done at the same time as the sidewalks. But if the sidewalk project will commence later than March then we will need to go forward with the water service at an earlier date. We will be meeting with Leigh Sifton and others at the garden tomorrow to finalize the best placement of the service. We are currently advocating for the north corner of garden on Montreal St. This option was also discussed between Jordan and our Director of Maintenance, Cindy Frewer, as a good choice. We understand that the corner fence post may have to be removed and replaced by either or both projects. I have some other questions about utilities, including sewer and storm water, and I wonder if you could put me in touch with the best person to discuss these issues. 1) Sewer - We've been told that there is currently no exemption of City or CRD sewer fees on water bills available for properties that have water service but are not hooked up to sewer line. This is puzzling for a Community Garden on City-owned land. I was told earlier this year by Paul Mernick? that Engineering was to send a report to Council recommending to exempt properties without sewer hook up, and that it was expected to pass. Does anyone know if this is the case, or if there is a time frame? Sounds like this proposal has been stalled for at least 4 years now:

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Previous Council minutes from 2009 state, "John Sturdy (Assistant Director, Underground and Facilities): He said that staff are looking at other things in relation to this proposal. There is a new sewer bylaw that will be replacing the existing bylaw and one item they are looking at is the option that if someone is not connected to the sewer they wouldn’t be paying sewer rate." 2) Storm Water - I have sent requests to find out if a full exemption will be available for city-owned properties that are entirely used for community gardens or urban agriculture. I know there is talk of discounts available depending upon permeable surfaces, but these are really directed to properties with structures and paving. I was told my request was forwarded to Brianne, but I have not heard back. 3) Water - I have been told by Park staff that there is an unwritten policy that the City provides or pays for water on Park parcels, but not vacant city-owned lots. The Community Garden Policy guidelines for new garden sites include having access to municipal water, and in-kind support provided where feasible. Could this not be expanded and specified to include water for all gardens on City-owned land, as is now being done for all gardens on City-owned "park" land? Or to at least come up with some other supportive and equitable formula? A couple points about this: An actively managed community garden with raised bed infrastructure and fencing should not be defined as "vacant" or "undeveloped". Our property is now included as official green space on the new 2012 OCP-Parks Map. We are currently zoned R2--same as the other "parks" on our block, namely MacDonald Park, Todd Parkette, and the Tennis Courts, so are we part of the Parks Inventory or not? If a park zone was created would we meet the criteria? The City is providing free water to the new allotment garden at Cecilia-Ravine Park, so there is no longer an argument that parks only contain "collective-type" community gardens. We are adjacent to MacDonald Park, where there is an existing water line to the Parks/Washrooms building. A clear directive on water provision would be a good step in translating the principles of the Urban Agriculture Resolution into real policy and planning support. There are also different models currently being used in the different surrounding municipalities: Saanich has an agricultural water rate and does not charge summer sewer fees based on summer water use, Esquimalt does not include sewer fees on water bill, and Oak Bay provides water free of charge to Community Gardens. The result is that the City of Victoria needs to do more to encourage Urban Agriculture in keeping with its neighbours. I've done a lot of surveying and research and would be interested to work with some others to develop a utility policy for Community Gardens. It sounds like all these issues have come up before separately, but have not moved forward. Our reality on the ground is that the bills are reaching a level that is pricing some out of their plots, especially the seniors on fixed incomes. We can't keep raising the membership fees just to break even on a bare-bones budget. We consider our garden a community resource and expect to re-invest in this neighbourhood-enhancing asset. Thanks for your time and will keep you updated on anything pertinent, Tatiana Montgomery Treasurer, James Bay Garden Association

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-----Original Message----- From: Randy Kaneen [mailto: Sent: Wednesday, Nov 6, 2013 4:47 PM To: Storm Water Cc: Mayor (Dean Fortin) Subject: concerned I read in the connect newsletter that there will be a new levy re stormwater.... while I sympathize and understand the need to maintain infrastructures .. I also understand that the formula referenced stands to be completely unfair when it comes to rational. The amount of so-called 'hard area' in my case stands to be calculated in a way that does not reflect at all the amount of water entering the stormwater drains. I have a rather large concrete area in the back yard. The driveway itself is 1914 or 1915 built and as such consists of two tracks with grass in between and does not slope to the road...... NONE OF the 'hard area' of concrete drain into the stormwater system. So if you calculate based on cement or pavement without reference to where that is located on the lot, the gradient that exists etc then there would be, at least in my case, a gross inaccuracy. As it stands the ONLY use of the stormwater drain system is from my rooftop. If a formula is applied that does not reflect this I will appeal it and in that appeal I will request that a professional come and demonstrate that the concrete areas impact on storm drain use. Even in the latest rain deluge the only water going to the storm drain was from my rooftop and from your sidewalk and driveway entrance which is also the cities. Having heard rumour of this levy I checked make sure that was the case. I am giving you a heads up here because I believe many more people will have a similar circumstance and if the formula is applied indiscriminately then there will be a lot of unhappy citizens. In my case the big piece of cement in the back yard drains nowhere other than into the yard which it would have done if it were grass. On an aside I hate these kinds of fees as they tend to grow and in the final analysis end up as an additional and somewhat dishonest vehicle to raise funds. Check out the utility bill, the garbage bill etc which used to be part of a tax bill. It ends up that the tax bill does not even closely reflect the cost of house ownership. I believe that a more transparent approach is required..... the storm drains need replacing, fixing, and maintaining then say so and apply a cost to each and every household. A rain barrel referenced in the aforementioned article will do nothing to alleviate the need for any of three facets mentioned above..... it will have minimal impact. In summary I don't mind paying but I don't want to be unfairly treated and according the the formula this would be the case. I look forward to hearing from you before such a formula is adopted and applied.

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Yours truly Randy Kaneen

-----Original Message----- From: Tracy James [mailto: Sent: Wednesday, Nov 27, 2013 10:46 PM To: Storm Water Subject: Condo storm water management Hello, I'm writing in response to a letter that our strata council received from Brianne Cyzpyha regarding the new stormwater utility and its application to multi-unit dwellings. I left a message on the stormwater contact phone number a few days ago. Our strata was not able to attend the daytime information sessions. I'd appreciate if I could speak to someone about the stormwater program, and how initiatives that we might undertake will affect the water bill and/or property taxes of the strata council and our owners. Thanks very much, Tracy James 520 Dunedin St/545 Manch Road

-----Original Message----- From: Kate & Bruce Waygood [mailto: Sent: Friday, Nov 22, 2013 5:06 PM To: Storm Water Subject: Costs and timing I am the manager and the owner of a unit at 1060 Southgate, a 9 unit Strata. I visited the Utilities department at City Hall in early November to get an estimate of the costs to our Strata and the timing on implementation. I understood that the estimate would be a "ballpark" First, the estimate that I was provided with was $700/annum, which is higher than the estimates ($200-500) provided in the documentation you sent out in respect to the open houses, which I cannot attend. Second, I was informed that the billing would start in September, which falls in the current fiscal year for our Strata (Nov 1-Oct 31). The increase of $700 is not insignificant; 3% of the current operating budget, and thus has had to be included in my estimate of new Strata fees. (Our AGM is late this year, Dec 8th).

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I have two concerns for our Strata: 1. Is the $700 estimate correct? 2. Is implementation of billing going to be Sept.? I have a general concern, your implementation has to take into consideration that Stratas set fees for the year, and given legal notification requirements, Stratas may need as much as 14 months notification. Bruce Waygood

From: [mailto: ] Sent: Saturday, Nov 9, 2013 10:08 PM To: Storm Water Cc: Subject: Credit program Ay carrumba! Yet another increase in fees. This on top of the ridiculous sewage treatment costs that are on their way! So those with 5 or more units can get a partial credit, does that mean 5 or less will not see any net increase in the amount of money going to the City? Dave Nonen

Sent from my BlackBerry® PlayBook™ www.blackberry.com

From: Alistair Harper [mailto:[email protected]] Sent: Wednesday, Nov 6, 2013 1:00 PM To: Storm Water Subject: Discussion Sessions Hi, we are a property management company and have received multiple letters regarding the upcoming discussion sessions. We noticed there are 2 types, 1 for multi family and 1 for heritage and revitalization. In all honesty we do not have the time to spend sitting through both sessions and would like to know how different they will be from each other. We manage a wide variety of buildings, so if we can only go to one discussion, which should it be? Thanks,

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Alistair Harper Operations Assistant Richmond Property Group Ltd. 115 - 1537 Hillside Ave. Victoria BC V8T 2C1 T: 250-388-9920 F: 250-388-9945

-----Original Message----- From: [mailto: ] Sent: Wednesday, Oct 23, 2013 9:14 AM To: Engineering Email inquiry Subject: Engineering - rainwater utility approach From: Dan ehle Email : Reference : Daytime Phone : Not provided Good morning. I am in Victoria and my house is not connected to the storm drains and my paved area (driveway) does not slope towards the street. Can I assume that I will have no charge applied under the new rain water utility approach? Thanks Dan

________________________________ > From: [mailto: > Sent: Friday, Nov 22, 2013 8:58 AM > To: Engineering Email inquiry > Subject: Engineering Services - City of Victoria Feedback Form > You have received an email from frances ricks via the City of Victoria > website feedback form > > Name: frances ricks > Topic: Engineering Services > Phone: > Address: Victoria, Bc V8V 1P5 > Message: I am annoyed that the storm water management program has just > been brought to my attention via letter telling me what I need to do > and inviting me to a meeting 5 days from when I received the letter. > As I understand it, having never heard about it until now, I need to > hire a professional to tell me what I need, buy what I need, and get > it installed. This will give me a 'possible' reduction in annual costs

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> of $150-200 a year. > > I am a Green supporter and understand the merits of what needs to be done. > However, the process and the costs associated with accomplishing the > goal have not been thought through.....and that is a polite way of putting it. > > No where do you mention the ongoing costs of maintaining such an > enterprise.....hmmmm sounds alot like the waste management program. > > Date: November-22-13 8:57:39 AM

Victoria, B.C. V8V 1P5

From: Richard Games [mailto: Sent: Saturday, Nov 23, 2013 12:01 PM To: Storm Water Cc: Subject: Estimate of stormwater invoice with prior year comparison Hello, please send me an estimate of my new stormwater invoice and the prior year stormwater fee that was embedded in my property tax bill. Yours sincerely, : Richard Games

---------------------------

Victoria, British Columbia, Canada, V8S 3Z3 T

(Response to CRD- phone inquiry) From: Pamella Mason Sent: Thursday, Nov 14, 2013 9:35 AM To: '[email protected]' Cc: Brianne Czypyha; Melinda Jolley Subject: Estimated 2014 Stormwater Utility bills Good Morning Chris, I searched for your properties listed under “Capital Regional District” and this is the list and the estimated amounts for 2014:

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800 Courtney $891.69 805 Broughton $1,354.78 625 Fisgard $5,538.49 625 Superior $967.50 1303 Dallas $170.93 1305 Dallas $87.68 302 Denison $322.76 2339 Trent $352.59 1119 Pembroke $647.28 1947 Cook $2,993.10 1255 Summit $365.62 I hope this helps. If you have any further questions please don’t hesitate to contact us again. Thanks, Pamella

-----Original Message----- From: John Keay [mailto:[email protected]] Sent: Friday, Nov 29, 2013 11:02 AM To: Storm Water Subject: follow up Hi, I would like to arrange a meeting with the person from engineering who presented the stormwater program on Nov 18th at the City John Keay, Architect

-----Original Message----- From: [mailto: Sent: Tuesday, Oct 29, 2013 11:39 AM To: Public Service Centre - Internet email Subject: General Inquiry From: Email : Reference : Daytime Phone : I read in the paper that there will be a charge for house run off into the storm drain system. Our house has no storm drain to connect to so we have rock pits front and back. How can I ensure I am not charged for a service I don't use. Thanks Leigh Ann

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From: Sandy McMillan [mailto: Sent: Thursday, Nov 7, 2013 3:22 PM To: Storm Water Subject: increased billing Brianne Czypyha I own the property at and have just received notice that my storm assessment is going up. This implies that I am currently being charged even though I am not hooked up to the storm system. I already have in place a California drain that controls both my paved areas and my roof drainage and goes to a in-ground pit (which you people already know about). This system has worked well over the last 55 years and I have no intentions of changing it or hooking up to the storm drainage system, it works just fine so please remove me from your list on this matter. M.G.(Sandy) McMillan

From: Janis La Couvée [mailto: Sent: Monday, Jun 17, 2013 3:20 PM To: Storm Water Subject: Information sessions for homeowners? Summer 2013 Hello and thank you for your reply. Your website says that there will be information sessions about the new stormwater utility bill and potential credits and that these sessions are scheduled for summer 2013. Can you please provide more information. Thank you. We are a small strata complex and are trying to calculate our budget numbers for next year. Any and all information is greatly appreciated. Regards, Janis La Couvée

From: Janis La Couvée [mailto ] Sent: Wednesday, Jun 19, 2013 1:51 PM To: Christopher Paine Subject: Proposed Storm Sewer Levy

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Hello Christopher: I left you a telephone message but was also able to find an email address. This is a question about the proposed Storm Sewer Levy that was intended for 2014. I was told that you were the appropriate contact; if this is not the case, can you please forward this email to that individual. I am on the strata council of a small 29 unit town house complex. We are budgeting for our 2013-2014 year which begins in October 2013. Currently water/sewer/garbage is approximately 21% of our modest annual budget - this percentage has increased significantly over the past 5 years – and we are mindful of changes to how costs are calculated at the City of Victoria with the proposed storm sewer levy, and, in the future, the proposed sewage treatment plant (infrastructure). Any information you are able to provide us would be greatly appreciated. I have also sent an email to [email protected] requesting information on the proposed information sessions that were to have been held this summer (regarding storm sewer credits) and have, as yet, not received a reply. Thank you for your assistance. Sincerely, Janis La Couvée

From: Ken Nentwig [mailto:[email protected]] Sent: Saturday, Nov 16, 2013 6:54 PM To: Storm Water Subject: meeting notifications Hi - as Governor for the BC Jurisdiction of CANARM, and as educator for the organization for Canada, I am interested in following the progress of your program and open houses. It is intended to be a support from the perspective of the community at large, having an understanding of, and creating training in, rainwater management best practices. Would you please include us in notification for open houses for groups not on the first email list (SF residential, 1 to 4 units). based on the email of Nov 15, I will attend Nov 20, other CANARM members/directors may attend then or at other times. It is of great interest to have as much information as possible for us to be able to support the City of Victoria in this project. Sincerely Ken

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Ken Nentwig BLA MLA CLP CLD Governor, BC Jurisdiction 250 999 2472 www.canarm.org

-----Original Message----- From: Janet Davies [mailto ] Sent: Monday, Nov 25, 2013 9:10 PM To: Storm Water Subject: Meeting Tuesday 26th There will be two owners of VIS#286, 1665 Oak Bay Avenue attending the meeting at 6.00 p.m tomorrow. We are looking for some explanations as to how much we are paying in taxes for stormwater management, and how much will remain a tax and how much will be in the Stormwater Utility Bill. Janet Davies Strata Council Secretary, 1665 Oak Bay Ave.

Good Morning, Attached is a word document containing how we feel about the new changes and many questions we would like answered. On Behalf of Dan Houston, Owner and President of Houston Sign ‘90 Ltd. Sincerely, Natasha Gins Office Administration Houston Sign '90 Ltd. 250-385-9993

Attached letter:

November 21, 2013

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Page 174: CITY OF VICTORIA Stormwater Engagement Feedback · 2017-09-21 · institutional, commercial/industrial, deferred tax and tax exempt. The stakeholder meetings provided an overview

Engineering and Public Works Department

1 Centennial Square

Victoria BC V8W 1P6

Dear Brianne Czypha,

In regards to the Stormwater System changing, are you able to break out the difference

between what we will be paying and what we used to pay? What is the percentage

rate? Will DCP Holdings Ltd. at 506 and 502 William St. rates be going up? To me this

looks like another way to get more money out of us, other business’s and residential

properties. I think that the City of Victoria should keep the stormwater included in the

property taxes.

For the company’s that rent from us we are already charging them $1000 plus GST a

month each just to cover property taxes that are charged towards this building. This is

not income. I find it absurd at the rate the property taxes alone have jumped. How do

you propose companies that have leases signed to charge their renters an additional

amount to cover the new “Utility Bill”? Throwing another utility bill at us will just cost us

more money in the long run. The City of Victoria will be benefitting from it and we will

still be struggling along with others who live here and own business’s here. I do not

agree with the Stormwater System proposal. It should all stay the same.

In your notice it is written that a small portion of stormwater costs will remain within the

property taxes as well. What amount is the small portion from what it originally has

been? In the credit program there are many options to get a percentage discount. How

do you come up with the percentage? Now that it is posted about the credit program for

the stormwater changes, what are the average sizes of Rain Barrels, Cisterns, etc. that

will require a credit to the billing? With a list of options that have been provided for the

credit, do you see and inflation cost happening for the Rain Barrels, Cisterns, Infiltration

Chambers etc.?

Sincerely,

Dan Houston

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(do have response) From: Richard Haire [mailto:[email protected]] Sent: Friday, Nov 29, 2013 2:55 PM To: Storm Water Subject: new tax grab Good job at disguising what appears to be a significant cash grab. The infrastructure has been in place for decades and paid for many times over and now this? I really feel for those on a fixed income that will bear the brunt of this obvious grab under the guise of responsible water management . You should recover these costs on new construction projects , but oh right you probably already are? This is really sad particularly non profit entities that rely on the free will offerings of those who are already paying their fair share of taxes in the community. Shame on all of you. Richard J. Haire Facilities Manager Vancouver BC FM Group 778-588-7080 wk

cell

From: Rishi Gupta [mailto:[email protected]] Sent: Monday, Nov 18, 2013 10:43 AM To: Storm Water Subject: Next steps for stormwater management Greetings, I learnt about the community engagement the city is planning to hold this month. I have been considering initiating a pilot project to demonstrate the use of pervious concrete as one of the methods for storm water management. Just wondering if the city would have any interest in participating in this proposed project? Thanks, Rishi Dr. Rishi Gupta, P.Eng.

Department of Mechanical Engineering University of Victoria Engineering Office Wing (EOW) Room # 343 PO Box 1700 STN CSC Victoria BC V8W 2Y2 Tel 250-721-7033 Fax 250-721-6051 [email protected] http://web.uvic.ca/~guptar

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From: Steve Bergen [mailto: Sent: Tuesday, Nov 12, 2013 1:37 PM To: Storm Water Subject: No storm connection I am the owner of small apartment at I do not have a storm water system connected to the City’s storm sewer system. Do I have to pay a storm water utility bill? Thanks, Steve Bergen

From: Robert Riddett [mailto: Sent: Thursday, Oct 24, 2013 5:03 PM To: Storm Water Subject: Open houses? When will the City host open houses to discuss the new storm water utility? Rob Riddett

From: Robin Bayley [mailto Sent: Sunday, Nov 24, 2013 1:26 PM To: Storm Water Subject: please add additional open houses I was just thwarted and frustrated in my attempt to reach your open house today. There was no parking to be found anywhere near the Public Market. I spent a good deal of the 20 minutes I tried to park backing up, sometimes in convoys, as parking spots were full. There was no street parking anywhere near and I had a sore foot. The session was scheduled downtown on a weekend at the same place as the popular public market. This probably could have been anticipated. Please add more sessions in more accessible places. The City consulted from the Cook St. Village Activity Centre on the solid waste disposal changes. That would be a good location. I had really hoped to learn more about the program and add my input at an open house and would still like to do so. Please respond to this note. __________________________ Robin M. Bayley

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Victoria, BC, V8V4C9 Phone: NOTE NEW Mobile:

From: Robin Bayley [mailto: Sent: Wednesday, Jan 8, 2014 8:15 AM To: Storm Water Subject: questions about the storm water utility Last time I spoke to your office, you did not know what would qualify for the permeable paving credit. Do you now have the specifications? I do not see much more information on the website. Also, has any allowance been made for underlying substrate such as Fairfield clay, which is less permeable, and more difficult to move than other soils in other areas? Will it be possible to make representations before the permeable area is calculated? We have a french drain installed, some of which is under the eaves and will not show on photos. Have you developed any partnerships with suppliers that would assist homeowners install systems? For example, when you implemented the composting, you made low cost bags available. I have suggested that the City make low cost rain barrels available, perhaps through a public-private partnership or competitive tender. Are you going to implement a list of qualified contractors? Have you developed information on the payback periods for different options? In short, what assistance will be available to homeowners wanting to implement rain water management systems? Have you conducted a PIA or any other privacy analysis on the personal information you will be collecting as part of the storm water utility? __________________________ Robin M. Bayley

Victoria, BC, V8V4C9 Phone: NOTE NEW Mobile:

From: Luckhurst, Owen [mailto:[email protected]] Sent: Wednesday, Nov 6, 2013 10:58 AM To: Brianne Czypyha Cc: French, Ken Subject: RE: Proposed Rainwater Credit Program - Victoria

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Hi Brianne, Thanks for the quick response, and I do have one question already. First page second paragraph, of all of the Proposed Credit Programs Property owners can select the rainwater management methods that best match their site for a cumulative credit of up to 40%. Once your application has been accepted for a credit, it will be applied to your Stormwater Utility bill for five years. What happens after the five year period? Is the site reviewed and the credit applicable to the current situation applied for another five years? Regards, Owen Luckhurst, AScT, LEED® AP Civil Technologist Stantec Phone: (250) 389-2372 ext 372 Fax: (250) 382-0514 [email protected]

From: Roel Hurkens [mailto: Sent: Wednesday, Jul 10, 2013 11:45 AM To: Storm Water Subject: public meetings? Your web page http://www.victoria.ca/EN/main/departments/engineering/storm-water-management-codes-of-practice/stormwater.html mentions public meetings to be held in summer 2013 (it used to say spring). When and where will these meetings be held? It is now less than 6 months away from your 2014 implementation of this new utility fee! Also, will you publicly announce such meetings in the news media? Thank you. Roel Hurkens Victoria, BC

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From: Roel Hurkens [mailto: Sent: Wednesday, Aug 7, 2013 8:24 AM To: Derk Wevers Subject: Re: public meetings? Mr. Wevers, just wondering if the CIty is any closer yet to announcing the meeting dates for this new utility fee? Thank you. Roel Hurkens

From: Roel Hurkens [mailto: Sent: Friday, Sep 13, 2013 10:09 AM To: Property Tax Subject: tax question I understand that the City is planning to remove the rainwater tax fee from the property tax bill and move it to the utility bill. This is dicussed on the web page http://www.victoria.ca/EN/main/departments/engineering/storm-water-management-codes-of-practice/stormwater.html I would like to know the current amount of property tax for this rainwater fee. It is not shown as a line item on the property tax bill, thus I presume it is wrapped up in the item labeled "General". Can you please tell me the amount for my property, at St.? I look forward to your reply at your earliest convenience. Thank you. Roel Hurkens Victoria, BC

From: Roel Hurkens [mailto: ] Sent: Monday, Oct 28, 2013 10:15 AM To: Derk Wevers Subject: Re: public meetings? Derk, I have a question regarding the stormwater tax. In a recent article in the Times Colonist (http://www.timescolonist.com/victoria-offers-tips-ahead-of-2014-stormwater-bills-1.668817) the author claims the following re the new fee: "The average charge in all categories will be $350 in 2014; $800 in 2015 and $1,250 in 2016 when the full charge is levied." Given that the average number should be skewed towards residences, of which there are many more than businesses, these numbers are very high indeed!

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I have been informed by the Finance Department of the City that my current stormwater tax (from line item "General" on my 2013 tax bill) is about $107. I am having trouble reconciling this number with those quoted in the TC article. The author of this article has not responded to my question to him on these numbers, hence I am writing to you - is the author correct, or not? Will my stormwater fee be three times higher next year, rising to 12x higher in two years?? Thank you. Roel Hurkens

From: Marg Gardiner, JBNA [[email protected]] Sent: Friday, November 15, 2013 5:28 PM To: Brianne Czypyha Subject: public sessions - storm water

Hi, JBNA has just received your notice about meetings next week. That is incredibly short notice, and the locations are not spread throughout the city. Since the locations are too far for most in our community to access via walking, will there be parking available at the Market? The policy will affect residential areas - will there be other meetings in residential areas? Marg Gardiner JBNA (James Bay Neighbourhood Association) 250-360-0300

From: Tom Coyle [mailto: ] Sent: Sunday, Nov 17, 2013 12:35 PM To: Brianne Czypyha; Storm Water Cc: Marg JBNA Subject: STORM WATER PRESENTATION TO JAMES BAY NEIGHBOURHOOD ASSOCIATION Brianne, I'm inquiring as to your or someone in the Storm Water team availability to make a presentation to the JAMES BAY NEIGHBOURHOOD ASSOCIATION general meeting in January. This meeting would take place Jan 8th from 7 - 9 pm at New Horizons in James Bay. the reason I'm making this request at this time is that we will be publishing our agenda for this January meeting in the James Bay Beacon and we need to get information into the Beacon early next week. If you could respond to me asap , it would be much appreciated. I apologize for making request on such short notice but we just had our Board meeting and were trying to settle on January's agenda. Thank you in advance for your response. Tom Coyle Vice Chair , James Bay Neighbourhood Association

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email: ph#

From: enviroedcl [mailto ] Sent: Monday, Oct 28, 2013 2:38 PM To: Storm Water Subject: questions re stormwater utility To the best of my knowledge, my property is not connected to any storm system. How do I find out for sure? Many years ago, we installed a soakaway to absorb the roof downspout water. How will this be included in the utility calculations? I seem to have missed the notices for public consultation. Can I get the reports on those consultations? Regards, Blair

-----Original Message----- From: Hew Padmore [mailto Sent: Tuesday, Nov 5, 2013 1:03 PM To: Storm Water Subject: rainwater credits Hello, A couple of years ago I contacted the city requesting some information as to the location of my perimeter drainage hookup to the city stormwater system. When they got back to me I was informed that my property is not connected. That explained the poor drainage siuation that spurred my initial request. I also have a permeable driveway. Is the maximum credit I can get 40% ? It seems unlikly that my property is contributing any rainwater to the system whatsoever. Thanks a lot Hew

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From: Brea Segger [mailto ] Sent: Thursday, Oct 24, 2013 12:57 PM To: Storm Water Subject: Rooftop Garden Hello, I briefly mentioned on Facebook that I have a rooftop garden with organic fruit, vegetables, herbs and berries. Now, at this time of year it’s not overly exciting – there are still a few apples left on the apples trees, peas beans, winter carrots, beets and kale … but beyond that I’m just adding compost for the winter and planting garlic bulbs within the next week. I live in Vic West in a townhouse in Shutters. Anyway, please feel welcome to contact me by email or phone. My cell number is

I’m and in out of Pacific Rim College during the day (I’m also one of the owners of the college and we focus a lot of herbal gardening, nutrition, cooking, etc…). Warm regards, Brea Brea Segger . Director . Pacific Rim College

Victoria BC . www.pacificrimcollege.ca T: . Toll Free: 1.866.890.6082 . F: 250.984.0901

-----Original Message----- From: Doug Estey [mailto:[email protected]] Sent: Wednesday, Nov 20, 2013 2:08 PM To: Storm Water Subject: FW: Scan from a Xerox WorkCentre Thanks for the workshop yesterday. (survey attached) Doug Estey Property Manager/Operations Manager

From: Howley, Seamus [mailto:[email protected]] Sent: Friday, Nov 8, 2013 10:25 AM To: Storm Water Subject: Schools within the City of Victoria boundaries.

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Good morning, I just received your correspondence regarding the introduction of a new storm water management service. I called a left a message and hope to hear soon from somebody regarding this matter. There are 13 schools operating with the City boundaries and we are not currently paying a storm water tax. I would appreciate speaking with somebody who can assist in explaining what how these changes will affect the school district. Thank you. Seamus Howley Director of Facilities | Greater Victoria School District #61 |491 Cecelia Road, Victoria, BC V8T 4T4 | email: [email protected] | Phone: 250 920-3401 | Fax: 250 920-3461 | BlackBerry: 250 217-7322

From: Calvin Sandborn [mailto:[email protected]] Sent: Monday, Feb 11, 2013 3:27 PM To: Storm Water Subject: Status of the stormwater utility district charge proposal Where is the proposal at, at this time? Thanks! Calvin --- Calvin Sandborn Legal Director UVic Environmental Law Centre Faculty of Law, University of Victoria PO Box 1700 STN CSC Victoria, BC V8W 2Y2 p.250.472.5248 [email protected]

From: Calvin Sandborn [mailto:[email protected]] Sent: Wednesday, Oct 16, 2013 5:50 PM To: Storm Water Subject: RE: Status of the stormwater utility district charge proposal Hi, Is the stormwater utility district charge still scheduled to be implemented next year? Thanks! Calvin --- Calvin Sandborn Legal Director UVic Environmental Law Centre Faculty of Law, University of Victoria PO Box 1700 STN CSC

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Victoria, BC V8W 2Y2 p.250.472.5248 [email protected]

-----Original Message----- > From: Angela Frattaroli [mailto: ] > Sent: Sunday, Nov 3, 2013 6:20 PM > To: Christopher Paine > Subject: Storm drain fee > > > Hey Chris, > > would you be able to send me the info on the water drain fee we chatted about on Saturday morning? I will forward it to my strata council as a heads up. Our meeting is tuesday this week, so if I can get it before then, awesome!! if not, no worries, we will have your letter by our December meeting. > >

> Have an awesome week!! > Angie > Sent from my iPhone

From: Sent: Wednesday, November 27, 2013 10:33 AM To: [email protected] Subject: Storm water - Ormond Court, 1220 Fort Street Hello Christopher, and thanks for your advice at the session last evening. I am President of our Strata Council at Ormond Court, 1220 Fort Street. To give us some perspective on the storm water situation, it would be very helpful to know what is currently being paid as part of municipal taxes for storm water, and the amount that is projected to be assessed to our Strata Corp. as part of our water & sewer bill in future (will it be a line item on water & sewer billing, or a separate invoice)? We are a 20-unit condo; unit numbers 101 to 105, 201 to 205, 301 to 305, and 401 to 405. I assume you have details of our strata plan etc. Thank you for your assistance. Glenn Peckover

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From: Brad or Kathryn Bauer [mailto ] Sent: Tuesday, Nov 26, 2013 7:34 PM To: Christopher Paine Subject: Storm Water Program Hi Christopher, As well as looking into the cost of the new program for our 1002 Carberry Gdns Strata, will you provide me with the property hard and soft surfaces details and total area numbers, which are on file. Thanks, Brad Bauer Sent from my BlackBerry 10

From: Beatrice Burnette [mailto: ] Sent: Friday, Aug 9, 2013 10:18 AM To: Storm Water Subject: Storm Water Utility Hello, I was just reading about the new storm water utility that will be implemented in 2014. Since it will be a "user pay" model, does this mean properties without a storm water connection will pay nothing? That seems to make sense. Thanks, Beatrice

From: Stephen Cheung [mailto: ] Sent: Friday, Jan 11, 2013 11:41 AM To: Storm Water Subject: Storm water utility charge Hi, According to this website, a rebate program was going to be discussed for the new storm water utility in Spring 2012. However, I can't seem to find any follow up. http://www.victoria.ca/EN/main/departments/engineering/storm-water-management-codes-of-practice/stormwater.html

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I'm interested in knowing how the new charge is going to be calculated (i.e. what will I pay?) And how will the rebate be calculated (so I can decide if I want to divert my gutters to a rain barrel that would be used to water the lawns). Any info would be great! If any one can call me re: the matter, I would be appreciative of that too. Thank you, Stephen Cheung

From: Rhonda Johnson Sent: Thursday, Oct 24, 2013 8:22 AM To: Brianne Czypyha Subject: Storm Water/Rain Garden - Good Morning Brianne, Mrs. Bailey would like to discuss other alternatives to the storm water program that is being offered. Her number is

-----Original Message----- From: Arnie Lade [mailto: Sent: Sunday, Dec 1, 2013 7:38 PM To: Storm Water Subject: Stormwater Info session - another point Dear Brianne, Could you pass this message to Joe who sat at our table at the Burnside Gorge Stormwater Information Session on November 21st. (I believe he's writing up the report of our collective comments that day.) Hi Joe, This is Arnie from the Spring Ridge Coop here on Spring Ridge. Just one other point that I would like to add in regards to the proposed Stormwater Management plan. Has anyone taken into consideration the financial impact of switching funding for Stormwater management from property taxes to the utility bills in terms of the provincial Home Owners Grant, and in particular the Low Income Supplement part of that Grant? I do think this would financially burden Seniors, Veterans and Disabled people (especially those on low income) who currently get a tax reduction under the provincial plan. Thus

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this tax/revenue shift would add an extra cost to home ownership for this group! I'd appreciate hearing back if you can verify this. Cheers, Arnie Lade

-----Original Message----- From: Ted Button [mailto:t ] Sent: Wednesday, Nov 27, 2013 8:56 AM To: Christopher Paine Subject: Stormwater Information for the Reef Chris, hello again, I met you at the Stormwater workshop last evening at City Hall, I was the person in the wheelchair. I am the Vice-president of the the Strata Council at the Reef - 21 Erie Street. Do you have any preliminary information on the Reef, i.e., credit characteristics, the gross property taxes for the 73 units, the amount to be transferred to the new Utility and anything else that might assist me in understanding the Reef's situation in this regard. Thx, Ted!

-----Original Message-----

From:

Sent: Monday, Oct 21, 2013 11:37 AM

Subject: Engineering

From: Thomas Blaine

Email :

Daytime Phone : Not provided

I am a Master's of Engineering student at the University of Toronto. I am currently conducting a study with Professor Jennifer Drake of the stormwater criteria currently being used in Canada in order to better understand how these vary across the country. We are currently contacting organizations to gather information. Would it be possible to put me in contact with someone at the city who might be able to help answer some of my questions?

Thank you.

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Thomas Blaine

From: Esther Anonby [mailto:[email protected]] Sent: Thursday, Nov 21, 2013 12:34 PM To: Storm Water Subject: Stormwater Rates for 2014 Good afternoon, As discussed, please provide me with the projected upcoming stormwater rates for 2014 for the following properties:

1) Charter House – 435 Michigan Street 2) Regent Towers – 415 Michigan Street 3) Goodacre Towers North – 360 Douglas Street 4) Goodacre Towers South – 350 Douglas Street 5) Parkside Towers – 890 Academy Close 6) 747 Fort Street

Also, please be advised that we have moved our office from suite #901 to suite #501 in the same building on October 29, 2013. All of our other contact information will remain the same. Therefore, please update our information accordingly as follows: Quadra Pacific Properties Corp. Suite #501 - 747 Fort Street Victoria, BC V8W 3E9 T: 250-383-1141 F: 250-383-1165 Please contact us if you have any questions. Thank you! Esther Anonby, BCom, CMA Controller for Quadra Pacific Properties Corp. 747 Fort Street, Suite #501 Victoria, BC V8W 3E9 Phone 250-383-1141 - Fax 250-383-1165 www.quadrapacific.ca

From: Peter Murray [mailto Sent: Friday, Nov 29, 2013 11:06 AM To: Storm Water Subject: Stormwater service cost question

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Hi, I live in a 5 unit townhouse complex in James Bay. In preparing our budget for 2014, we are trying to figure out what costs will moved to our utility bill. The notice we received says the expected change will be an increase of $200-500 (I’m assuming for the entire complex.) Can you tell me approximately how much we currently pay in property taxes for stormwater services? I couldn’t find this anywhere on my property tax bill. Thanks. Peter Murray

rom: Linda Krajewski-Kelm [mailto: Sent: Friday, Nov 22, 2013 10:06 AM To: Storm Water Subject: Stormwater survey has a computer glitch Hi, I am trying to fill out the online Stormwater survey for Condo’s & Apartments. I think there is a problem. When I click on my choice for the question.... it does not accept an answer. I will try again later....it may be a temporary computer glitch in your website. Linda

-----Original Message----- From: Lorne Carnes [mailto: Sent: Saturday, Nov 30, 2013 1:06 PM To: Storm Water Subject: stormwater tax credit Hi I attended the Open House last week at the Gorge/Burnside Community Centre and spoke with Ed Robertson about the notion of storm water credits. In a nutshell... Give taxpayers the option for diverting excess rain water away from the storm system to community storage facilities where other users can access it. The cost of storing this water would be carried in part by users paying a much lower rate for non-potable water than they currently do for the CRD treated product. Participants could receive a tax credit for diverted water and reduce the City's budget for water consumption at the same time.

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I'm a member of a lawn bowling club which leases space from the City of Victoria in Cridge Park. We're required to maintain this space and pay all utility charges pertaining to the green, garden and clubhouse. These costs are born entirely from annual membership dues. Our green requires a great deal of water during the playing season.... gulping 400 units on average. This consumption is also reflected in our sewage charges... even though 99% of the water in is being used for irrigation. These charges make up a good portion of our annual budget, and CRD water fees are going up. Ironically, these charges are to providing a steady supply of potable water.... something which we do not require. In 2010 the balance of the park had a major upgrade... including a new irrigation system. City of Victoria taxpayers pay bulk water rates to the CRD for this water... along with volumes used to irrigate all the other playing fields and gardens they're responsible for. These uses do not require potable water. Cridge Park is surrounded by a number of very high density residential developments... many of whom may be hard pressed to meet diversion targets on-site to qualify for the advertised tax credits. This land is very expensive and most are already completely built out. It struck us that if strata corporations were given the option of steering a portion of their run-off away from the storm pipes and into a large cistern built within the park they could save themselves, taxpayers and our members some money while taking pressure off the storm drain system. I understand that there may be regulatory issues with such an arrangement, but once addressed this model could be replicated around the City through public amenity packages for prospective high density developments. There may even be some opportunities for revenue generation from commercial users of non-potable water. Thank you for this opportunity to add my input. Lorne Carnes

-----Original Message----- From: dbletvak [mailto Sent: Tuesday, Nov 26, 2013 12:05 PM To: Storm Water Subject: FW: Stormwater utility comments I attended one of the stormwater open houses and am generally in support of the approach. I offer the following comments on the topic, which will hopefully help improve the draft plan. 1. The City should provide to landowners for each property:

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a. the data on which the charge is based - that is, measured roof area, other included areas, etc. b. the reduction in property tax associated with the implementation of stormwater charges under the new utility. 2. Rain Barrels: Rain barrels only help reduce inflow to the storm drains when they have empty volume before a storm. Given the seasonal nature of rainfall in Victoria, water accumulates from October through at least March, during which time there is no irrigation water use. A simple calculation shows that for even a small roof area, even a large rain barrel (e.g. 4200 litres) is full early in the wet season, probably by the end of October. So unless there is a requirement and a means to drain rain barrels during the rainy season, rain barrels would be full early in the season and have no ability to store roof runoff to prevent it from going into the storm drain system or rain garden. Slow drainage of rain barrels by way of a properly designed low outlet could be required, which would then make rain barrels of some use to reduce inflow to the storm drain system. The proposed credit amounts in the draft seem to be overly generous unless (or even if) such a drainage plan is implemented. (Note that the design specs of a drain outlet to deliver a target flow rate (or range) at differing depths of storage in a barrel would need some technical review.) Furthermore, even a large rain barrel that is empty before a large storm would probably fill and overflow, and so not help very much to reduce inflow to the storm drain system at critical times. Again, a set of simple calculations could illustrate this. 3. Apart from the above considerations, in many cases rain barrel water can be used for irrigation by simply connecting a hose to the low outlet. This is an example where professional design would not be an appropriate requirement in that case, yet this is called for in the draft. In general "professional design" would not seem to be required in all cases. How would the City assess when professional design is actually an appropriate requirement? Also, some items in the draft credit system refer to professional design, some refer to "qualified designer or contractor", some refer to engineering design. It is important to be clear what sort of qualifications are required in all cases. Where this relates to engineering or geoscience, it may be advisable for the City to consult with the B. C. Association of Professional Engineers and Geoscientists before the plan advances too much further. 4. Several of the measures in the draft credit system have a requirement for an overflow to the storm drain system. In many cases, this could be accomplished by simply allowing "overflow" to run into the street gutter and thence into the storm drain system. Criteria could be developed to evaluate when this is a reasonable solution. In general, the need for the overflow into the storm drain system is questionable in some ways. 5. Some properties have natural storage areas (depressions) and/or infiltration areas (e.g. lawns, gardens) by virtue of the surface contours, lot size, etc. The program should offer a means to evaluate such features for credit, as they function as (or better than) the "rain garden" option.

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6. Some properties have significant driveway surface area sloped towards catch basins that connect to the storm drain system - this has been a requirement in recent years. Such areas should probably be counted the same as roof area. Some of the management methods (e.g. infiltration chambers, rain gardens, etc.) may be suitable for application in this case. I will limit my comments to those above. These serve to illustrate that the draft has room for improvement - to be expected at this stage, so it is good that input is being sought. I think that they also illustrate that "the devil is in the details". It is very desirable that the stormwater management plan and associated credit system are well designed and implemented, so that the actual outcome achieves the goals and the program will stand up to reasonable scrutiny. Respectfully, Bruce Letvak D. B. Letvak P. Eng Victoria B. C.

From: Strata Plan No 1926 [mailto:[email protected]] Sent: Tuesday, Dec 3, 2013 12:13 PM To: Storm Water Subject: Stormwater utility costs for 1060 Sutlej Street I attended a Stormwater utility information session last week. I am currently preparing the strata's budget for 2014. Can you please provide me with the expected stormwater utility costs for 1060 Sutlej Street (VIS 1926) for 2014. Thanks, Jane Harvey Treasurer VIS 1926

-----Original Message----- From: [mailto: Sent: Wednesday, Oct 23, 2013 8:22 AM To: Engineering Email inquiry Subject: Engineering - stormwater Hi A question regarding stormwater fees. When I renovated back in 2003 , i was approved to gather rainwater , storm and direct it into a rain garden/ rock pit on my property.

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I am not connected to the city storm so how will I be charged? Larry

From: Greg Aleknevicus [mailto: ] Sent: Saturday, Nov 9, 2013 3:17 PM To: Storm Water Subject: Stormwater Utility: Landlords or Tenants? Hello, I’ve read the information about the Stormwater Utility on the following page: http://www.victoria.ca/EN/main/departments/engineering/stormwater/our-stormwater-system/stormwater-utility.html However, it is not clear to whom the Stormwater Utility bill will be sent. Specifically, it does not state, in the case of rented properties, whether it will be sent to property owners (i.e., landlords), or to tenants (via their utility bills). Could you please clarify? Thanks! -- Greg Aleknevicus

From: Herb Gascoigne [mailto: Sent: Thursday, Nov 21, 2013 7:55 PM To: Storm Water Subject: Survey Brianne Czypyha This relates to your letter dated November 4, 2013 to 1128 Vancouver Street Ltd. I have read the material on the various credit programs and believe them not to be suitable for our parking lot. I then tried to go to the website to complete the survey but was unable to gain access. My computer indicates that there is a problem with the security certificate for the site and refuses to open it. This is not a problem for me, but I thought you would like to know. Regards Herb Gascoigne

-----Original Message----- From: ALLAN MATTHEWS [mailto

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Sent: Monday, Oct 28, 2013 3:25 PM To: Storm Water Subject: Utility bill Hello - from the article in the Times Colonist it was unclear how the new utility bill will effect condo owners. It implies property owners will pay less taxes as the stormwater or rain management portion is moved to a utility bill. What was unclear is when living in a condo will this utility bill be a single one for the complex that Strata will pay as they now do with sewage/water bills or will there be individual stormwater/rain management utility bills for each owner. This is an important distinction for Stratas in putting together their budgets for future years. Would appreciate your clarification on this. Thanks.

From: Bill Johnstone [ Sent: Tuesday, Nov 12, 2013 10:19 AM To: Storm Water Cc: Engineering Email inquiry Subject: website editing needed Greets, good city-makers. I've been looking at your new Web pages on stormwater and rainwater management, and have been surprised to see several basic errors in your English and punctuation. These mistakes do not help our city's image; they look rather careless and unprofessional. I'll elaborate with a few examples below.

Both the traditional approach of stormwater management: the pipes, drains, catch basins

and rehabilitation units and the newer approach of rainwater management: rain gardens,

cisterns, green roofs and other similar methods, are needed in Victoria.

Not one style guide in the world would permit this use of colons. Here's one correct way

to punctuate that sentence:

Both the traditional approach of stormwater management (the pipes, drains, catch

basins and rehabilitation units) and the newer approach of rainwater management (rain

gardens, cisterns, green roofs and other similar methods) are needed in Victoria.

Actually I'd cut the "and other similar methods" partly because it's unnecessary and partly because those other methods are not similar except in purpose. Generally, the quality of the stormwater that enters the system is the quality of stormwater that eventually flows into our waterways.

The "is" in this sentence, however optimistic, expresses your point awkwardly and

incorrectly; it should read "should be" instead of "is." We all want the end product to be

as high in quality as the rain we start with, but it actually is not. Hence the need for

source controls.

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• Rainwater management looks at how we can work to maintain or restore natural

water cycles and use rainwater as the resource that is. [The word "it" is missing.]

There are a number of different types of bio-swales including: grassed channels, dry

swales and wet swales.

More incorrect use of colons. This sentence should have a comma before "including"

and no colon after it.

I hope you won't mind my pointing out these errors. I used to edit our Hansard and can't

help myself.

Bill Johnstone

Fairfield

From: Dennis Fimrite [mailto:[email protected]] Sent: Tuesday, Dec 3, 2013 8:51 AM To: Storm Water Subject: Victoria Properties We look after a number of Commercial Buildings and Strata Corporations in Victoria, can someone please give me a call to discuss the change in the way things are billed, and expected costs for budgeting purposes. Thank you! Dennis Fimrite President FIRM MANAGEMENT CORPORATION 200 - 1931 Mount Newton X Road. Saanichton, BC, V8M 2A9 Tel. 250-544-2300 Fax 250-544-0550 Cell. 250-812-9920

From: Andy Lee [mailto ] Sent: Saturday, Dec 14, 2013 7:40 PM To: Storm Water Subject: Proposed stormwater utility To City Staff, Re: the proposed stormwater utility:

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If I'm reading the proposed credits correctly, the city is offering a maximum 40% credit to houses with cisterns, rain barrels, green roofs, etc. At the same time, the city is offering a credit of 30% if a house has no storm connection. As proposed, a house with cisterns, rain barrels, etc. may still be dumping stormwater into city drains, and yet it would receive a bigger credit than a house without a stormwater connection that dumps NO stormwater into city drains. This seems illogical. I think it would make more sense if the city were to give at least a 40% credit to houses with no storm connections. Thank you, Andrew Lee

Victoria, BC

e-mail:

-----Original Message----- From: Freya Keddie [mailto: Sent: Friday, Dec 13, 2013 10:51 AM To: Storm Water Subject: Stormwater program - comments Dear Sir/Madam: I attended your info session at Burnside Community Centre in November, and while I was impressed with the information presented and with the knowledgeable staff on hand, I was surprised by the emphasis on high-cost solutions for homeowners, as it strikes me that most people will do the math & see that the payback time required on large cisterns, professionally engineered raingardens (rather than modular flow-through planters) and the like ...is just not worth it, and will instead (and grudgingly), pay the fee. While this influx of money will help update the stormwater system in the long term, surely this does not address the problems associated with our aging infrastructure as it stands now. So I was disappointed about the lack of emphasis on small-scale, affordable projects that that residents can undertake to help mitigate problems with aging infrastructure. If uptake is wide enough, small projects can significantly reduce stress on infrastructure (and harm to waterways) during peak storm events. While such measures wouldn't significantly (if at all) reduce the homeowner’s stormwater fee, they WOULD make a cumulative difference if enough people did them. I think, therefore, that more emphasis should be placed on the cumulative benefits of small-scale, low-cost efforts, such as increasing tree coverage, installing downspout planters and even a few rain barrels (although a 250-gallon cistern would be preferable). A community-wide effort to take steps that slow rainwater during peak events is most

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certainly better than cutting down trees, increasing permeable surfaces, etc. Perhaps, if enough homeowners in a given area would commit to taking such actions, those people might even qualify for a SMALL reduction in their fees? Perhaps community associations could apply for grants to promote/facilitate uptake by sponsoring events/lectures/workshops and competitions (for ideas/designs) etc. (and surely a community association sponsoring a DIY workshop for same could qualify for a small reimbursement)? In particular, I was disappointed about the lack of info on stormwater planters (and emphasis on raingardens, which aren't suitable for many areas because of rock/clay). There are many articles/plans on the internet for these little planters, which, as you know, can be combined with small rain barrels to further slow down rainwater) ...and here are Philadelphia’s DIY "downspout planter" plans http://www.phillywatersheds.org/whats in it for you/residents/how-build-downspout-planter Philadelphia even covers the cost of small-scale stormwater “tools” (such as downspout planters) for homeowners, e.g. Downspout Planter Total cost: $975 PWD pays: $875 Homeowner pays: $100 http://www.phillywatersheds.org/whats in it for you/residents/downspout-planters (I am sure that with all the creative people in our city, somebody might come up with an even cheaper way to build these planters.) I hope that you will consider encouraging more small-scale, low-cost projects to help with Victoria's stormwater issues. Sincerely, Freya Keddie

Vic West

From: Wayne VanTassel [mailto: Sent: Thursday, Dec 12, 2013 1:16 PM To: Storm Water Subject: Am I connected to the storm water system? I live at . in VicWest. Single Family detached.

From: Elaine Ferguson [mailto:[email protected]] Sent: Thursday, Dec 12, 2013 3:17 PM To: Storm Water Subject: Impact of storm water management system on water bill rates Importance: High

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Dear Sir/Madam, We are in the process of preparing budgets for many strata corporations that we manage. Can you please advise as to what impact the storm water management system will have on the water rates for 2014 and potential increase in the water bill received from the City of Victoria, so that we can more accurately plan the water/sewer budget. We look forward to hearing from you at your earliest opportunity. Thank you, Elaine Ferguson | Senior Property Manager Proline Management Ltd. | 201-20 Burnside Rd West, Victoria, BC V9A 1B3 Victoria 250.475.6440 | Nanaimo 250.754.6440 | [email protected] | www.prolinemanagement.com

From: George & Jo-Ann Zador [mailto: ] Sent: Thursday, Dec 12, 2013 12:24 PM To: Storm Water Subject: Expected cost or RWM Hello, I am the president of our strata, VIS 5158, a six-unit complex at 1231 McKenzie St, Victoria. Please advise the expected storm water utility charges for 2014; we are working on our next year’s strata budget. Thanks and regards George Zador

From: Jim Dias [mailto: ] Sent: Tuesday, Dec 10, 2013 4:31 PM To: Storm Water Cc: [email protected] Subject: Island Corridor Foundation Lands The Island Corridor Foundation (ICF) as owners of property in Victoria recently received several copies of an outline as to how the City may manage its municipal stormwater services for commercial and or industrial properties. While we appreciate the intiative to clean up waterways we are quite concerned over not only the financial impact this may

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have on us from a tax perspective but also how we may be able to attain rainwater management credits given the nature of our lands IE: a linear corridor, similar I might add to public road rights of way. Unlike many commercial and or industrial properties where rainwater may be collected to a storm drain system where oil/water seperators may be installed or other methods of treatment, our drainage tends to be more like a rural road where ditches may be in place along the corridor sometimes for many kilometers. We also have discovered in many instances properties have simply taken their drainage to our land, mostly without the benefit of a right of way nor our approval to deposit same. This would include industrial, commercial and while we don’t specifically have an amount, a significant number of residential holdings. In many instances I would suggest as well our corridor when initially constructed probably interrupted or intercepted upstream drainage and either took it through culverts across the corridor to lands beyond or along the corridor to another acceptable point of discharge. We have partnered, as you may be aware, with the CRD for the contruction of the E&N Trail, a paved pedestrian walkway along the ICF corridor from Vic West ultimately to Langford. During construction of this trail the CRD took on drainage responsibility but not to the degree that may have been required had we known about the potential of this program. We are appreciative and grateful to the council of the City of Victoria as they have granted to the ICF Permissive Property Tax Exemption (PTE) on the majority of our holdings with City boundaries. I am not sure if we would be exempted under the PTE for the charges payable under the user pay system such as the one being proposed. We are concerned when the estimate as well states the charges could be between $1-$500. Can you please advise us what we could expect to happen to our holdings in the way of this new charge. Thanks Jim Dias, Municipal Liaison & Administration ISLAND CORRIDOR FOUNDATION

(HO) (C)

From: House, Kevin TRAN:EX [mailto:[email protected]] Sent: Tuesday, Dec 17, 2013 9:39 AM To: Storm Water Subject: Notice of Changes to the Stormwater System Hello, My ministry has received two notices regarding changes to the storm water billing for tax exempt properties. I note that your records show the BC Transportation Financing Authority as being the owners of 0 Burnside Rd East and 0 Queens Ave. As I assume these are placeholder addresses, could you please forward me a legal description or location map of the properties you are referring to so that I can better review your upcoming changes? If you have any follow up questions, please do not hesitate to contact me.

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Regards, Kevin House (M.PL) Land & Property Administrator Property & Land Management Branch, Partnerships Department BC Ministry of Transportation & Infrastructure 5A- 940 Blanshard St. Victoria, BC Phone: (250)387-2664 Fax: 250 356-2112

From: House, Kevin TRAN:EX [mailto:[email protected]] Sent: Tuesday, Dec 17, 2013 3:06 PM To: Storm Water Subject: Fairfield Place - Stormwater System Billing Hello, Further to my email this morning, could I also request either a location map or legal description of the BCTFA owned property you are referring to at ‘Fairfield Place’? Regards, Kevin House Phone: (250)387-2664 E-Mail: [email protected]

From: G kirkman [mailto Sent: Friday, Jun 7, 2013 2:32 PM To: Derk Wevers Subject: my tax bill Dear Derk J. Wevers Re: Storm drain levies/charges to the residential homeowner Can you please tell me on what part of my tax bill will I find the yearly changes for storm water runoff/storm drain maintenance etc? I can't see anything on my current bill that cover this charge. Thank you. Also, can you explain why Portland is always cited in city studies (eg. - transit, storm water)? Portland, as I know it, as I see it, resembles nothing at all not at all Victoria.

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Also, what percent of the yearly city budget covers storm drain maintenance, upgrading, repairs, and other associated costs. Lastly, my block (1200 block of Denman Street) does not have storm drains. I have repeatedly asked the city why we do not have storm drains and when if at all storm drains will be installed for our block; to no avail. There are no plans for this type of work and no reason given to explain why we have none. Yet, it seems a cost is built into my yearly tax bill for storm water/drains. I can understand everyone sharing costs, but I and the other home-owners on my block share a cost which is not a benefit to me or to my neighbours. ???? thank you GKirkman

From: Dean Barrett [mailto:[email protected]] Sent: Tuesday, Dec 10, 2013 10:26 AM To: City Communications Subject: Rainwater Harvesting & Storm Water Management RWH is storm water Detention. Water conservation and storm water management are currently looked at by municipal governments as two separate issues. These departments in municipal operations rarely communicate or know each other but they have common goals. Collecting rainwater off of the roofs of buildings is an ideal water source that can be utilized inside and outside of the home. UP to 70% reduction in the use of potable water can be achieved. Combination systems can be provided that will do both collection for re-use and detention for slow release. These are a two for one deal that would be much lower cost than doing two separate systems. These systems are very common in Europe so there is no need to re-invent the wheel. It is always proving to be beneficial when water can be harvested and re-used on site and infiltrated back into the soil as is achieved when the rainwater is used for outdoor applications. If municipalities look at the real and total cost of water these systems always prove to be a huge benefit. Any loss of revenue due to conservation will translate into a savings on infrastructure costs being deferred. 60,000 house tied systems were installed in Germany in 2012 with a total of 1.8 million total. It is estimated that there are 25,000 systems currently in use in BC. All major countries in Europe are adopting RWH as a standard practice in new home construction.

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We are 15 years behind in Canada. It's time to catch up. The ideal systems are readily available for immediate supply in BC. Let's make it happen in BC with Victoria as the leader. Best regards, Dean Barrett - Business Development Manager BARR Plastics Inc.

From: Derk Wevers Sent: Monday, Nov 25, 2013 2:46 PM To: ' Subject: SW Utility Inquiry - 1274 Denman Street Good Afternoon Ms. Kenyon, RE: 1274 Denman Street – Stormwater Utility and Credit Program Thank you for attending the Open House information session that was held this past weekend on the Stormwater Utility and proposed Credit Program. While you were there, you asked that I look into the database that we have developed to determine how the utility fee is being assessed for your strata duplex property. In your case, as well as other strata-type properties, the total utility bill will be sent to the property strata corporation or the property management company, depending on the circumstances, and not the individual strata owners. The intent is that the strata council or property management companies will then fairly distribute the utility fee amongst the strata owners – in your case between yourself and the other strata duplex property owner. Should you have any further questions, comments or recommendations on how the Stormwater system will be managed, or about the proposed Credit Program, we ask that you please call the Stormwater Hotline at 250.361.0443 or send an email to [email protected] by December 6, 2013 so that we can ensure they become part of the report to Council. Again, we appreciate your attending the Open House and for being part of the process for implementing the stormwater utility and the proposed credit program. Kind Regards, Derk J. Wevers, AScT. Supervisor - Infrastructure Design Underground Utilities Engineering City of Victoria

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#1 Centennial Square, Victoria, BC V8W 1P6 office: 250.361.0552 fax 250.361.0311 www.victoria.ca

(response from question at Open House) From: Derk Wevers Sent: Monday, Nov 25, 2013 12:46 PM To: ' Subject: SW Utility Inquiry - Good Afternoon Mr. & Mrs. Williams, RE: stormwater connection – Stormwater Utility and Credit Program Thank you for attending the Open House information session that was held this past weekend on the Stormwater Utility and proposed Credit Program. While you were there, you asked that I look into whether your property has been identified as having, or not having, a stormwater connection to the City system in the database that we have developed to determine how individual properties are being assessed for their utility fee. According to our records, you are assessed as not having a confirmed connection to the City stormwater system at this time, and will therefore receive the automatic 30% reduction off of your stormwater utility fee. You will not need to apply for this credit as it will already be calculated as part of your fee. Should you install any City-approved rainwater management practices however, you will need to apply for those once the utility and credit program is in place, keeping in mind that the maximum possible total reduction to your utility fee is 40%. Again, we appreciate your attending the Open House and for being part of the process for implementing the stormwater utility and the proposed credit program. Should you have any further questions, comments or recommendations on how the Stormwater system will be managed, or about the proposed Credit Program, we ask that you please call the Stormwater Hotline at 250.361.0443 or send an email to [email protected] by December 6, 2013 so that we can ensure they become part of the report to Council. Kind Regards, Derk J. Wevers, AScT. Supervisor - Infrastructure Design Underground Utilities Engineering City of Victoria #1 Centennial Square, Victoria, BC V8W 1P6 office: 250.361.0552 fax 250.361.0311 www.victoria.ca

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(response from question at Open House) From: Derk Wevers Sent: Monday, Nov 25, 2013 12:44 PM To: Subject: SW Utility Inquiry - Good Afternoon Mr. & Mrs. White, RE: stormwater connection – Stormwater Utility and Credit Program Thank you for attending the Open House information session that was held this past weekend on the Stormwater Utility and proposed Credit Program. While you were there, you asked that I look into whether your property has been identified as having, or not having, a stormwater connection to the City system in the database that we have developed to determine how individual properties are being assessed for their utility fee. According to our records, you are assessed as not having a confirmed connection to the City stormwater system at this time, and will therefore receive the automatic 30% reduction off of your stormwater utility fee. You will not need to apply for this credit as it will already be calculated as part of your fee. Should you install any City-approved rainwater management practices however, you will need to apply for those once the utility and credit program is in place, keeping in mind that the maximum possible total reduction to your utility fee is 40%. Again, we appreciate your attending the Open House and for being part of the process for implementing the stormwater utility and the proposed credit program. Should you have any further questions, comments or recommendations on how the Stormwater system will be managed, or about the proposed Credit Program, we ask that you please call the Stormwater Hotline at 250.361.0443 or send an email to [email protected] by December 6, 2013 so that we can ensure they become part of the report to Council. Kind Regards, Derk J. Wevers, AScT. Supervisor - Infrastructure Design Underground Utilities Engineering City of Victoria #1 Centennial Square, Victoria, BC V8W 1P6 office: 250.361.0552 fax 250.361.0311 www.victoria.ca

(response from question at Open House)

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From: Derk Wevers Sent: Monday, Nov 25, 2013 12:13 PM To: Subject: SW Utility Inquiry - Good Afternoon Ms. Forster & Mr. Munn, RE: stormwater connection – Stormwater Utility and Credit Program Thank you Ms. Forster for attending the Open House information session that was held this past weekend on the Stormwater Utility and proposed Credit Program. While you were there, you asked that I look into whether your property has been identified as having, or not having, a stormwater connection to the City system in the database that we have developed to determine how individual properties are being assessed for their utility fee. According to our records, you are assessed as not having a confirmed connection to the City stormwater system at this time, and will therefore receive the automatic 30% reduction off of your stormwater utility fee. You will not need to apply for this credit as it will already be calculated as part of your fee. Should you install any City-approved rainwater management practices however, you will need to apply for those once the utility and credit program is in place, keeping in mind that the maximum possible total reduction to your utility fee is 40%. Again, we appreciate your attending the Open House and for being part of the process for implementing the stormwater utility and the proposed credit program. Should you have any further questions, comments or recommendations on how the stormwater system will be managed, or about the proposed Credit Rebate Program, we ask that you please call the Stormwater Hotline at 250.361.0443 or send an email to [email protected] by December 6, 2013 so that we can ensure they become part of the report to Council. Kind Regards, Derk J. Wevers, AScT. Supervisor - Infrastructure Design Underground Utilities Engineering City of Victoria #1 Centennial Square, Victoria, BC V8W 1P6 office: 250.361.0552 fax 250.361.0311 www.victoria.ca � Please consider the environment

Comment forwarded on to staff via email: I should not be involved with civic people – I lose my cool They did a great job and I get the theory – very nice folks

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But - the suggested projects to generate credits do not relate to any ROI with existing multifamily stock – so no one will do them – no one can afford them – so why not tell us you are just raising taxes. This is my problem – they are doing their job in isolation – I have to deal with increases in utilities, fire department requiring stand pipes, workers comp requiring Asbestos reports and new work protocols, elevator safety has new requirements, the food waste, backflow prevention requirements, and the list goes on and on. I would love to seismically upgrade my house, install solar panels, and put in Geothermal heating but I cannot – I need to focus on paying my taxes and putting food on the table – the City needs to understand the resident is getting hit on all fronts – each house has only so many limited dollars and with no reasonable ROI – no one will do a thing – the credits dress up the pig. Mark my words we will be Greece and Spain – the welfare state is failing – sorry starting to rant. We as Landlords have no ability to pass the costs on. New building stock I get and yes with residential housing – nice to help nudge people in the right direction My other concern is they say it is under the umbrella of the 3.5% increase but I guarantee in a few years they will forget that promise. I also think hitting the grant in lieu folks – schools etc without any forewarning will kill those groups – they need to implement to this group in a much slower manner as they have no ability to generate extra revenues in a short time frame. I also think – sending the letter with the calculated increase to each house makes everyone feel this is fait complete – so why call it consultation Sorry long week and getting beat up on many fronts. But I was impressed with the quality of the staff involved – they did a very job dealing

like me Cheers angry man

From: Paula Wesley [mailto: Sent: Thursday, Dec 12, 2013 2:52 PM To: Melinda Jolley Subject: 2014 Storm water costs - Pakington Manor, 1012 Pakington Street Hello Melinda, I was given your name as a contact person for my inquiry. I am on the strata council of Pakington Manor located at 1012 Pakington Street. We recently received notice from the City regarding storm water charges that will be changing for 2014 and that our taxes would be going up possibly several hundred dollars as a result.

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Our building which is in Fairfield was built in the early 1970’s and so our options are limited as to what we might be able to do in order to receive a credit under your program. We only just finished upgrading our perimeter drain system at considerable cost and if we had only known this was coming along, could have factored that into what we’ve done. We wish Council had made this public back in the spring before we commenced our work, now the cost may be too much for us to do over at this time. Be that as it may, I’ve been asked to find out what square footage the City will be using to base the increased charge on for our own building specifically, and how much square footage in the form of a rain garden would give us a credit, and how much credit for how much footage. Could you please have the appropriate person at City Hall respond with this information as we are currently putting together our 2014 operating budget for our building and will be discussing our options. Thanks kindly for your assistance. Paula Wesley

Victoria, BC V8V 3A1 Home: Hi Brianne, We already received this in the mail that’s why the inquiry, thanks though. Grateful if once council has reviewed the recommendations and made their decision, if you could provide the details as requested below, ie what square footage will be applied to our building in determining the storm water run off that we have to apply to whatever possible means we can to gain a credit such as possibly what size of a rain garden would qualify for a credfit. We’re working on the 2014 budget for our building and wonder why Council didn’t have all this done BEFORE they decided to change the 2014 storm water charging so that strata’s could respond in time to perhaps receive a credit this year. By the time they get their ducks in line we’ll already have to have our budget finalized for this year. Thanks for responding, look forward to receiving the above answers when they’re known. Paula Wesley Pakington Manor Strata Council

-----Original Message----- From: James Bay Neighbourhood Association (JBNA) [mailto:[email protected]] Sent: Tuesday, Dec 10, 2013 7:14 AM

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To: City Communications Cc: [email protected] Subject: Re: [SPAM] SURVEY: Stormwater Survey Online Until December 13 - The City of Victoria Wants to Hear From You We would like the residents of James Bay to have the opportunity to participate in the survey. We ask that you delay the survey tabulations until after you present the proposal to our neighbourhood. Marg Gardiner

From: B Chow [mailto: Sent: Wednesday, Jan 15, 2014 9:48 AM To: Brianne Czypyha; Christopher Paine Cc: glenda vanderende Subject: Re: City of Victoria Utility Bill Increases Importance: High Hi Brianne, Glenda and I appreciated your and Chistopher taking the time to meet with us this past Monday. Thanks. Per discussions, the following is a summary to pass on to the decision makers. 1. We understand the need to address infrastructure requirements; however, the increases being proposed impact our small complex significantly and therefore are not reasonable. It is our understanding that the additional stormwater rates for our complex will be $780 for 2014 which is 36.1% more than what was included in our property taxes in 2013 for stormwater. Such rates of increase, far exceeding inflation, can’t be viewed as reasonable. 2. The introduction of additional charges associated with stormwater must be considered in full context of implications to rate payers. Full context means the full municipal tax burden of the collective charges, not individual separate. For example, we have been experiencing unreasonable increases in unit rates for water utilities which must be considered with introduction of other increases such as the stormwater charges. When examining the increases over the past 4 years, the water utility rates have increased as follows:

o water consumption rate - 49.1% o sewer rate - 42.2% o CRD sewer rate - 485.2% o water service size rate - 33.1%

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This translates into an overall increase of 42.9% per unit of water measured over 4 years. This alone is having a significant impact on our strata fees in our complex.

3. Increases in municipal taxes must consider the context of rate payers. I can assure you that none of us our seeing anything close to similar rates of increases in our incomes. Those on fixed incomes are not seeing any increases. Increases in municipal taxes and charges must be looked at for impacts to various groups versus across the board. Although, as we understand, the municipality is aiming for a 3.25% increase "across the board", this results in dramatic increases in certain areas such as the stormwater charges for particular groups as illustrated in the previous point. Increases several times the cost of living are not reasonable and must be phased in more gradually. It is also noted that Victoria is unique amongst the south Vancouver Island municipalities in introducing new stormwater charges.

4. Introduction of new stormwater charges must be done fairly meaning all should be

treated equally. The new charges include an “intensity factor” for multi-family residential. We do not think this fair as we believe strata’s already pay more than their share of property taxes per foot print area occupied. Condos are the best example where the footprint is small with several properties being taxed for the same foot print; stratas pay more taxes for a footprint area than single family residential. Stratas should not be paying more by virtue of having greater density. If anything, it is arguable that stratas are typically more efficient in use of area occupied and services, and perhaps should result in reduced costs.

5. We suggest that the proposed stormwater credit program is a non-starter for most

existing strata complexes. The practical and economic reality precludes ability to implement retention or storage on our relatively small complex. Not withstanding the impracticality of doing anything, if the municipality is to pursue engaging rate payers to implement stormwater retrofit retention and storage, it would be useful for you to provide standard practices that could be easily implemented without the requirement to engage costly consultants to provide prescriptions, as well as consultative support. If the municipality could develop some pilots of retrofit examples that stratas can review, would be extremely helpful.

6. The method of determining stormwater charge rates should be clear and transparent

such that rate payers can better know how their specific charges are derived. It is noted that for us, this was only determined after several email communications. This information was not provided in any other more publicly available information.

7. It is our understanding that the new proposed stormwater charges will be applied

through a portion to be contained in property taxes and a separate stormwater charge. Our preference would be for one single billing for the charge such that it is absolutely clear what charges we are incurring for what service and provide the ability to understand clearly the increases to these various charges going forward. Thanks for the opportunity to provide input. Brian Chow, Glenda VanDer Ende Strata Council Members Morgan Oaks, Strata VIS4635 2921 Cook Street

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Victoria, BC ______________________________________________________________________ From: Terry Loeppky [mailto ] Sent: Wednesday, Jan 8, 2014 1:34 PM To: Storm Water Subject: rain gardens Can you tell me where on your website I can find plans for a home rain garden that would meet your criteria for rain water credits? Further, if I cut up a concrete driveway/patio into smaller bits would that make it permeable? Could I qualify for credits?

From: To: [email protected] Subject: Storm Water Feedback Date: Wed, 8 Jan 2014 23:56:07 -0800

Thank you for attending the JBNA (James Bay Neighbourhood Association) meeting tonight. There wasn't any print copies of the survey left at the back when i got there and I am leaving the country shortly, so I'll give you my feedback now. There should be rain water credits given to homeowners with trees- particularly conifers that actively evapotranspire year around. I could see an argument that deciduous aren't transpiring in the winter when they are needed the most for stormwater management but conifers are an entirely different matter. I would suggest that any tree canopy coverage of roofs or impervious areas be subtracted from those impervious areas, this could easily be derived from air photo coverage. Cheers. Bill Wilson

One more comment- wrt to street cleaning as part of the storm water utility- in my neighbourhood the landscaping companies maintaining yards just blow the grass and leaves into the street. This is the bulk of the street litter (and noise!). If you are going to a user pay system, I will be very adverse to paying for their clean-up on my utility bill.

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From: Cheryle Paquette [mailto: Sent: Wednesday, Jan 15, 2014 4:42 PM To: Storm Water Subject: Rain Barrels I was wondering if you get a credit for small rainbarrels – we are looking at purchasing one or two that are 45 gallons each to collect water from our downspouts.

From: [mailto: Sent: Friday, Dec 6, 2013 2:18 PM To: Storm Water Subject: Stormwater Costs Could you provide some examples of the current stormwater cost of a single family residence in Victoria. Thankyou Mike Kynaston

-----Original Message----- From: era76 [mailto: Sent: Monday, Dec 30, 2013 12:34 PM To: Storm Water Subject: Rainwater - Stormwater The rain and stormwater from my property has never entered the Victoria drainage system since 1921 when the house was built. The whole property slopes away from the street. The gutters and downspouts are connected to a peripheral foundation drain which connects to a cistern at the back NW corner of the house, under the lawn. This cistern drains north to the back of our property. After 92 years it is still operating as designed. Rains on the lawns and driveway percolate into the ground, again, northward toward the back of the property. Why have we been charged for rain and stormwater all these years? Edwin Adye, Mary Adye, - Owners

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From: Barbara Pedrick Blied [mailto Sent: Wednesday, Dec 18, 2013 9:06 AM To: Mayor (Dean Fortin) Cc: Storm Water Subject: waterbill craziness I received my waterbill on December 12th, 2013. The reading date was October 3, 2013 the Billing period ends October 15th 2013, although the reading date was October 3d? It was my understanding that we had a new system that did not require a person to walk around and read the meters. This was going to be more efficient. Not so. So, the billing period ended October 15th, the billing date was November 25th. What in the sweet name of nonsense takes it so long? It was faster when we sent a guy around and did all this by hand. That is a six week interval? SIX WEEKS, for a system that is now supposedly automated? But it gets better. My bill which arrived on December 12th (2 weeks to get it to me in the mail? We can only blame Canada Post for part of that delay.) And inside my bill was an invitation to attend a meeting about the proposed storm water credit program. That meeting? November 27th. What the heck is going on? I'd have attended that meeting. I have rain barrels. I have a green driveway. I would qualify for that stuff. If I had only known! And of course the final insult, A very Scrooge like deadline for payment of December 24th! Merry Christmas to you too. (An amount that would have been easy in November is troublesome this time of year.) Could someone please look into this and fix what ever is broken?

Barbara Pedrick Blied Victoria B.C. Barbara Pedrick Photography "Our Town"

November 29, 2013

City of Victoria

Engineering Department

[email protected]

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I am sorry that I was unable to attend the discussion session regarding the future of how stormwater will be handled. I did, however, fill out the online survey that was available. I would be interested to know how this will affect us as a non-profit charitable society. The cost of implementing on site solutions would concern us as we are a non-profit. Thank you for the information that is provided on line to keep us better informed.

Sincerely;

Steve Hornby, Treasurer

Laren Society – Journey from Inside Out

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From: Sykes, Graeme MTIC:EX [mailto:[email protected]] Sent: Monday, Dec 23, 2013 4:29 PM To: Storm Water Subject: BC Buildings Corpration mailers Hi there You’ve now sent me about 10 of your info mailouts regarding the changes in storm water management. Please save the paper and refrain from future mailings to PO BOX 9412 STN PROV GOVT V8W 9V1 Thank you Graeme Sykes Real Estate Manager Integrated Workplace Solutions | Ministry of Technology, Innovation and Citizens’ Services (250) 217-3027

From: Brianne Czypyha Sent: Tuesday, Dec 24, 2013 10:54 AM To: Subject: Stormwater Utility Survey Hi Andrew, It was nice to speak with you today. As I mentioned, we are still accepting late submissions for our stormwater surveys. I believe Diana mentioned that you were sent letters for several properties, so I have attached surveys for Condos and Apartments and Commercial and Industrial properties. Feel free to fill out the one(s) that you feel are most appropriate. Please let me know if you have any questions.

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Kind regards, Brianne Brianne Czypyha Stormwater Management Specialist Underground Utilities Engineering & Public Works Department City of Victoria Phone: 250.361.0364 www.victoria.ca Please think before you print.

From: Sarah Smith [mailto:[email protected]] Sent: Tuesday, Dec 10, 2013 4:22 PM To: Christopher Paine Subject: As requested Hi Chris, Attached is the city map you provided with the Seniors’ Centre outlined in red. Based on this new information, will you be able to provide me with an estimate as to what the yearly charge will be? For your information, once the final adjustments are made and it is open for appeal, we will be seeking one as all of our impermeable surfaces (or at least most of them) are currently directed to the Hillside portion of the property which is a large greenspace with a ton of Garry Oaks (the buildings are all at the top of a hill and the incline is naturally downward towards the trees/greenspace). Thanks for your help! Sarah

-----Original Message----- From: Christine Kenwood [mailto Sent: Thursday, Jan 2, 2014 2:54 PM To: Storm Water Subject: survey and info request Hello, May I ask you to send me a copy of the survey? Thank you! Also, ours is a Heritage designated building. I would appreciate any info you have about storm water management and heritage designation (a green roof would not be permitted I'd guess!).

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Thanks in advance for your assistance. Christine Kenwood 1Up Single Parent Resource Centre

From: Chris Travis [mailto: Sent: Monday, Jan 6, 2014 6:34 PM To: Storm Water Subject: Survey stormwater Victoria, BC We have not receives the survey for the noted subject. Please email. Thank you

From: Kristy Kulyk [mailto:[email protected]] Sent: Tuesday, Jan 7, 2014 11:58 AM To: Brianne Czypyha Subject: The Vicino - Storm Water Management Fee Good morning Brianne, My colleague here at Proline Management, Elaine Ferguson, has forwarded your email address to me and has advised that if I provide you with the building address in Victoria, you would be able to send me the anticipated storm water management fee. The building I am interested in having the anticipated fee for is The Vicino at 225 Menzies Street. Thanks in advance! Kristy Kulyk, B.A. | Property Manager Proline Management Ltd. | 201-20 Burnside Rd West, Victoria, BC V9A 1B3 Victoria 250.475.6440 | Nanaimo 250.754.6440 | [email protected]| www.prolinemanagement.com This email, including any attachments, is private and confidential. It should not be read, copied, disclosed or otherwise used by any person other than the intended recipient. If you have received this email in error, please notify the sender immediately.

From: Shannon Close [mailto:[email protected]] Sent: Tuesday, Jan 7, 2014 12:35 PM To: Brianne Czypyha Subject: forest hills strata 5689

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Hello I was hoping you could provide the storm water fee for 2014 for Forest Hills 1518 Pandora Avenue Victoria, BC V8R 1A8 Thank you Shannon Close | Property Manager Proline Management Ltd. | 201-20 Burnside Rd West, Victoria, BC V9A 1B3 Victoria 250.475.6440 | Nanaimo 250.754.6440 | [email protected] | www.prolinemanagement.com

From: Brianne Czypyha [mailto:[email protected]] Sent: Tuesday, January 07, 2014 1:15 PM To: Nathan Enns Subject: Astoria Building Hi Nathan, It appears that the property in question was identified as 766 Humboldt in our database. The estimated 2014 stormwater charge is $6,100 comprised of a stormwater utility bill (sent to property manager/strata) of $3,100, with the remainder embedded in property taxes, (divided amongst property owners) of approximately $3,000. Please let me know if you have any other questions. Kind regards, Brianne Czypyha Stormwater Management Specialist Underground Utilities Engineering & Public Works Department City of Victoria Phone: 250.361.0364 www.victoria.ca Please think before you print.

From: James Cale [mailto:[email protected]] Sent: Wednesday, Jan 8, 2014 2:19 PM To: Brianne Czypyha Subject: Storm Water Management Fees Hi Brianne

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I was given your conatc email address by my collegue, Elaine Ferguson. She mentioned that you would be able to provide the expected storm water management fee for our stratas. Attached is spreadsheet of the buildings I manage in the City of Victoria, would you be able to give me storm water management fees for each complex? Does the storm water scheme only affect stratas in the city of Victoria and not Langford? Thanks James Cale | Strata Manager Proline Management Ltd. | 201-20 Burnside Rd West, Victoria, BC V9A 1B3 Victoria 250.475.6440 | Nanaimo 250.754.6440 | [email protected]| www.prolinemanagement.com

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Stormwater Utility Engagement Calls Received Incoming calls: 79 Most common question:

• Is my property connected to the stormwater system? • If I’m not connected, what will I pay? • Looking for stormwater utility fee estimates for properties • How will property be assessed?

Other inquiries:

• Concerns about rainwater tax, new fee, tax grab, etc. • asking about public engagement. Do we have Council approval to do public

engagement? What should he look for? Timelines? • I'm particularly interested in the design criteria. Both in terms of who sets them

and what those criteria are. I am also interested in the permitting process. If you could help explain how this works in Victoria or point me towards relevant documents I would be very grateful.

• Looking for credit program options for low-infiltration rate soils (clay), complaint about neighbours property runoff crossing property line. Are there any grants or rebates available in addition to the credit? Explained range of options for credits, passed on complaint to bylaw, we are not aware of any other rebates.

• Stormwater criteria research question - student

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city of victoria | Stormwater Engagement Feedbackwww.victoria.ca/stormwater

Facebook:

• 9 posts

• 17 shares, 28 likes, 40+ comments, 35,516 views

Twitter:

• 13 tweets

• 20 re-tweets

Part 5: Social Media

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city of victoria | Stormwater Engagement Feedbackwww.victoria.ca/stormwater

This feedback was collected from participants at the stakeholder meetings and open houses and relates to the experiences they had at the engagement session they attended.

The following are examples of common themes from the feedback:

• Staff were friendly, open minded and accessible

• Well facilitated, good information and easy to follow

• Liked expert staff at tables, good opportunity to get answers

• Acceptance of everyone’s ideas, effective group discussion

• Liked that recommendations from groups were shared

• Clear intention to help develop a workable stormwater system

• Liked that you were listening to our concerns

• Somewhat rushed

• Noise was a challenge in larger groups

Part 6: Session Feedback Forms

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