7/29/2019 Cindy Resume and Cover Letter

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Cindy HodginsTel: 250-701-9987 Cell: 250-709-9414 pchodgins@shaw.ca

July 30, 2013

Dear Hiring Manager

As a professional, focused, responsible, team-oriented individual with a solid employment history and

recent training, I can deliver excellence in front-line administration as a Medical Office Assistant.

Having recently completed the Medical Office Administration program, I have added specialized skills to

my 22 years in administration and hospitality with the Canadian Forces in Esquimalt. During my tenure

in the military, I was formally recognized with the Canadian Decoration for consistent exemplary conduct

and respectful attitude. I am now seeking a career in a clinical setting. In brief, I offer:

Experience and proficiency with front-line reception, office organization, MS Office/computersoftware, record keeping, and data entry;

An exceptional record of attendance, reliability, and punctuality; A calm and mature manner under pressure; Dedicated and diligent work ethic; Positive attitude and eagerness to continue learning; Devotion to completing tasks correctly the first time;

Self-motivation and a proven ability to collaborate well within a team; and Diplomacy, sensitivity, and compassion in serving others.

In addition to my MOA training, I held a summer job as an Office Assistant for an Obstetrician, before I

took my job in the military. I enjoyed the technical side of working in a clinical setting, as well as the

interaction with people. I am able to promote a safe, pleasant, and harmonious environment for staff and

patients.

My resume is attached with further information. Should you anticipate anyvacancies in the near future, would welcome a call. It would be an honor to meet with you to discuss your office needs.

Sincerely,

Cindy Hodgins

mailto:pchodgins@shaw.camailto:pchodgins@shaw.ca

7/29/2019 Cindy Resume and Cover Letter

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Cindy HodginsTel: 250-701-9987 Cell: 250-709-9414 pchodgins@shaw.ca

PROFILE

Administrative professional with solid experience in administration and client service, supported by recent

medical office training. Creative problem-solver with a can do attitude, known for attention to detail and

commitment to excellence. Punctual and reliable team member with an outstanding attendance record.

EDUCATION

Keyboarding Enhancement,Academy of Learning, Victoria, BC Jan 2013 - present

Medical Office Assistant Diploma, Sprott-Shaw Community College, Victoria, BC 2012

Ongoing professional upgrading and skills development, Canadian Forces, Victoria, BC 1989 to 2012

Accounting programs

Bookkeeping

First Aid

Customer service

Graduated Grade 12, Acton High School, Acton, ON 1988

HIGHLIGHTS OF KNOWLEDGE & SKILLS

Interpersonal

Delivering a positive experience as first point

of contact for the public, with a welcoming,

professional, and helpful manner

Efficiently and professionally processed 80+calls per day on multi-line telephones

Communicating confidently and effectively

with the public, colleagues, and supervisors

Preventing/resolving conflict with tactfulmanagement of concerns and sensitive issues

Demonstrating flexibility and enthusiasm for

new challenges and team contributions

Training and developing new staff

Taking initiative and self-directing toaccomplish work goals

Office Procedures & Administration

Reception, appointment scheduling, data entry,record keeping, bookkeeping

Proficient with PC and Mac systems, MSOffice, file/ records management; continually

learning new technologies

Office procedures (patient scheduling, forms,charts, sterilization techniques)

Staff training (F-MAS Accounting programsand Bookkeeping program)

Medical Essentials (anatomy, physiology,Standard Medical Abbreviations)

MSP Billing (PS Regent Smart Series)

Transcription; creating/formatting documents

PROFESSIONAL EXPERIENCE

Canadian Armed Forces 1988 to 2012

Canadian Forces Steward 862, Cook 861

Responsibilities: Administration, Hospitality, Financial Clerk, Data Entry

Organized, recorded, and summarized numerical and financial dataDeveloped policies and programs; prepared training manuals, information packages and correspondence

Handled scheduling and bookings; coordinated hiring events

Processed financial transactions: cash, cheques, credit and debit cards

Implemented Standard Operating Procedures for booking programManaged a small staff; conducted training and follow-up

mailto:pchodgins@shaw.camailto:pchodgins@shaw.ca