cilla mckay, account director, blue sky public service
TRANSCRIPT
The Art of the Possible Leadership in the 21st Century
Blue Sky Performance Improvement
Contents
The Art of the Possible – Leadership in the 21st Century 2.
• How the landscape has changed
• Leaders are a different breed
• 10 thriving behaviours
• Customer focused leadership
• Measuring success
• An example to share
• What next?
Blue Sky Performance Improvement
To inspire evolutionary
change in the public
sector to deliver
commercial and social
value though people
The Art of the Possible – Leadership in the 21st Century 3
Working in partnership
To inspire evolutionary
change in the public
sector to deliver
commercial and social
value through people
The pains we have identified
How the
landscape
has
changed
Blue Sky Performance Improvement
A thoroughly modern public service landscape
The Art of the Possible – Leadership in the 21st Century 5.
Blue Sky Performance Improvement The Art of the Possible – Leadership in the 21st Century 6
Leaders are a different breed
The 10
thriving
behaviours
Blue Sky Performance Improvement The Art of the Possible – Leadership in the 21st Century 8.
Three drivers of change
Blue Sky Performance Improvement The Art of the Possible – Leadership in the 21st Century 9
The Blue Sky Leadership Behaviour Index
Customer
Connector Customer focused
leadership
Blue Sky Performance Improvement
Take Five
The Art of the Possible – Leadership in the 21st Century 11
•Clear the path
•Symbolic acts
•Permission culture
•Positive critique
•Accountability
Blue Sky Performance Improvement
Measuring Success - Social Return on Investment?
SROI measures change in ways that are relevant to the people
or organisations that experience or contribute to it.
It tells the story of how change is being created by measuring
social, environmental and economic outcomes and uses
monetary values to represent them.
This enables a ratio of benefits to costs to be calculated. For
example, a ratio of 3:1 indicates that an investment of £1
delivers £3 of social value.
The Art of the Possible – Leadership in the 21st Century 12
Measuring Success - Social Return on Investment
SROI measures change in ways that are relevant to the
people or organisations that experience or contribute to it.
It tells the story of how change is being created by
measuring social, environmental and economic outcomes
and uses monetary values to represent them.
This enables a ratio of benefits to costs to be calculated.
For example, a ratio of 3:1 indicates that an investment of
£1 delivers £3 of social value.
Blue Sky Performance Improvement
SROI – the seven principles
Involve all your stakeholders
Truly understand what needs to
change
Value the things that matter
Only include what is material
Do not over claim
Be transparent
Verify the results
The Art of the Possible – Leadership in the 21st Century 13
Blue Sky Performance Improvement
An example to share
The Art of the Possible – Leadership in the 21st Century 14
Blue Sky Performance Improvement
An example to share
The Art of the Possible – Leadership in the 21st Century 15
Blue Sky Performance Improvement
The change journey
The Art of the Possible – Leadership in the 21st Century 16
Blue Sky Performance Improvement
Some results
The Art of the Possible – Leadership in the 21st Century 17
•NPS
•Customer effort
• Internal engagement
•Value per customer
Blue Sky Performance Improvement
The Old Malt House
33 The Street
Shalford
Guildford
Surrey
GU4 8BU
www.blue-sky.co.uk
+44 (0)1483 739400
Thank you
Cilla McKay
Account Director
Email: [email protected]
Mobile: 07753 441737