cignex datamatics: alfresco integrations in hospitality and tourism

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Alfresco for Travel & Hospitality March 20, 2012 Presented By Jean Butzier– Americas Field Programs Manager, Alfresco Mark Meier Account Director, CIGNEX Datamatics Michael Venford – Enterprise CMS and Portal Practice Director, CIGNEX Datamatics

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Page 1: CIGNEX Datamatics: Alfresco Integrations in Hospitality and Tourism

 

 Alfresco    for    

Travel  &  Hospitality      

 

 March  20,  2012  

     

 Presented  By  Jean  Butzier–  Americas  Field  Programs  Manager,  Alfresco  Mark  Meier  -­‐  Account  Director,  CIGNEX  Datamatics  Michael  Venford  –  Enterprise  CMS  and    Portal  Practice  Director,  CIGNEX  Datamatics    

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CIGNEX Datamatics Confidential

Agenda  

•  Introductions  –  Alfresco,  Open  Source  ECM  –  CIGNEX  Datamatics,  Alfresco  Global  Platinum  Partner      

•  About  Alfresco  •  Alfresco  as  IBE  Platform  •  Alfresco  for  Travel  &  Hospitality  •  Case  Study:  Posadas  •  About  CIGNEX  Datamatics  •  Book  Drawing  

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Alfresco  is  now  the  largest  open  source  content  management  company  in  the  world  

Founded  in  2005,  with  ofPices  in  London  &  Atlanta  Over  3  million  community  downloads  

250+  global  channel  partners  2,500  customers  in  55  countries,  including…  

 

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The  Alfresco  Platform  

Document  Management  Capture,  share  &  retain  corporate  content,  including  documents,  video,  images  &  graphics  Piles    

Records  Management  Ensure  governance,  compliance  and  retention  of  company  or  government  records    

Web  Content  Services  Author,  collaborate  &  publish  to  Drupal,  Liferay,  JBoss  Portal  or  your  custom  web  app    

Enterprise  Collaboration  Create,  share,  collaborate,  iterate  &  discuss  content.    Then  publish  to  social  channels.    

Open  Source  Platform  Build  content-­‐rich  apps  and  websites  using  RESTful  APIs  or  Java  &  open  standards  like  CMIS  &  JSR  168  

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The  Alfresco  4  Business  Case  Forrester  Study,  December  2011:    Alfresco  Enterprise  pays  for  itself  in  10  months.    But  Alfresco  Enterprise  4  goes  even  further,  with…  

•  Increased  User  Adoption  =  Increased  Enterprise  Value  –  The  more  employees  that  use  ECM,  the  more  ROI  

•  Decreased  Need  for  Other  Tools  =  Fewer  Vendors,  Lower  Costs  –  Built-­‐in  social  publishing,  free  mobile  apps  save  you  money  

•  Performance,  Scalability  &  Admin  Improvements  =  Lower  Operating  Costs  –  Less  downtime,  more  users  and  content  per  instance,  easier  administration  saves  time  &  money  

•  B2B  Collaboration  Outside  the  Firewall  =  Higher  Productivity  –  With  Alfresco  in  the  cloud  sync  (due  Summer  2012),  employees  can  more  easily  collaborate  with  outside  partners  and  suppliers,  meaning  higher  overall  productivity  

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TCO  Comparative  Study  

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Time   EMC/  Documentum   OpenText   SharePoint   Alfresco  

Year  1   $  863,938   $  637,304   $  318,738   $  33,500  

Year  2   $  116,955   $  117,901   $  55,570   $33,500  

Year  3   $  116,955   $  117,901   $  55,570   $33,500  

For  Full  ConOiguration:  1000  users  

Source:  Alfresco  Whitepaper    -­‐  TCO  and  Ownership  for  Enterprise  Content  Management  

0  200,000  400,000  600,000  800,000  

1000  User  Enterprise  ConOiguration  Comparative  Year  1  Costs  

76%  78%  80%  82%  84%  86%  

1000  User  Enterprise  ConOiguration  Alfresco  Year  1  Savings  

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Alfresco    as    

IBE  (Integrated  Business  Ecosystem)  Platform  

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Building  a  Technology  Platform  to  Compete  in  the  Connected  Economy  

Stake  Holders  

Portals  

E-­‐commerce  

Learning  Management  

ERP  

CRM  

BI  

Business  Portals   Legacy  

Applications  

•  Employees  

•  Clients  

•  Partners  

•  Suppliers  

•  Government  

•  Bank  

 

IBE  -­‐  Integrated  Business  Ecosystem    

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Alfresco  Implementations  by  CIGNEX  Datamatics  

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Industry  

Healthcare   High  Tech   Telecom,  Media,  Entertainment  

BFSI   Education   Government   Travel  &    Hospitality  

Document    Management  

Record    Management  

Web  Content    Management  

Enterprise    Collaboration  

Content  Integration  And  Services  

Integrations  

Applications  

Solutions  Portals  &  Social  Collaboration,  Research  &  Collaboration  Portal,    

Learning  Management  Portal,    Hospitality/Media/Entertainment  Portals  

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Alfresco  Integrations  by  CIGNEX  Datamatics  

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Alfresco  DM/WCM  

External  Feeds  (News  XML,  ZIP,  Email,  Scanners,  Fax,  Others)  

External  Apps  (Digital  Assets,  Meta-­‐

Data)  DAM  System,      Asset  Storage    

RESTful  Web  Services/  Web  Scripts/  CMIS  

Administrators  

RPM  

Versioning    

Search  

Transformations  

WorkPlow  

Scripting  

Security  

Templates  

Rules  Engine  

Modeling  

X-­‐forms  

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Alfresco  in  Travel  &  Hospitality  

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Enterprise  Content  Management  in  Travel  &  Hospitality  

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Collaboration    

Rich  User  Experience  

 

Social  Features  

Search   Version  Control  

Mobile   Scanning  &    Imaging  

Guests/  Passengers  

Staff  

Management  

Suppliers/  Partners  

Associated  Brands  

Accounts  

External  Applications  

Portals*   Apache*  Solr*  

Ephesoft*  

Stakeholders  in  Travel  &  Hospitality  

*  External  applications  

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Alfresco  Components  in  Travel  &  Hospitality  

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Alfresco  ECM  

Flexibility  &    Scalability  

Compliance  to    Standards  

Security  

Administration  

Multi-­‐tenancy  

Promotional  Campaigns  

Content  Publishing  

Document  Management  

Advanced  Search  

Communication  

Infrastructure   Travel  &  Hospitality  

Integration  Support  

Social  Features  

Mobility  

Applications/  Widgets  

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Posadas  

Success  Story:  Hospitality  Portal  for  Multiple  Brands    

IBE  -­‐  UXP  using  Liferay  +  Alfresco  +  Widgets    

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Hotels          Services    

Posadas  Overview  

l  POSADAS  is  a  leading  Latin  American  hotel  operator  in  Mexico  and  South  America.    

l  POSADAS  operates  around  19,000  rooms  in  more  than  100  hotels  across  seven  brands  in  the  most  frequently  visited  beach  and  city  destinations.    In  Mexico,  it  manages  20%  of  the  rooms  of  the  tourist  category  hotel  chains.  

l   POSADAS  is  the  largest  Latin  American  hotel  company  in  the  region.    

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Vacation  Club   Contact  Center   Loyalty   OTA   BPO  

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Challenges  

•  Poor  response  time    –  Page  load  time  was  greater  than  4  

seconds  

•  Lack  of  content  publishing  workPlow  and  staging  

•  Information  sprawl  and  duplication  of  content  

•  Legacy  technology  –  Lack  of  Web2.0  features  &  advanced  

search  functionalities  –  Cost  of  maintenance,  support  and  

enhancements    

•  Existing  System  –  J2EE  based  Portal  –  Documentum  ECM  –  Disparate  systems  –  Lack  of  centralized  database  &  

collaboration  

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Burning  Needs  

•  Guest  Experience  through  personalized  info  

•  Channel  Partner  Collaboration  

•  Real-­‐time  promotion  •  Social  Media  •  Mobile  support  

Missing  UXP  Elements  

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UXP  Solution  Architecture  

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Staging  Server  

Content  Repository,  Business  Rules,    Security,  WorkPlow,  Transformations,      Document  Lifecycle,  Search,  Reports  

Alfresco  Web  Client  Application  

Web  Server  

 Hard  disk  Oracle  10g  

CMS  Metadata  Folders  Rules  etc.  

Media  XML  Piles  Images  etc.  

System  &  Network  Administrators    

Users    

Oracle  10g  

Run-­‐Time  

FSR/Web  Application  

Alfresco  Run-­‐time  Instances  

Static  Contents  

RESTful  W

eb  Services  

Liferay  Portal  

Firewall  

Alfresco  ECM  

Search  –  Hotel,  Destination,  Special  Offers  

ECM  Service  

IBE  Service  

Social  N/W  Client  API  

Map  &  Local  Attraction  

Video  

WTHR  

Be  Dyn  

Portal  

Blog  IBE  Widget   Image  Carousel  FB  

Twtr  

Flickr  

Portal/Web  Apps  

Page  Mgmt  

Authentication  &  Authorization   Blog  

Theme   UI  

Liferay  Framework  

Mini  Site  Management  

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Solution  (cont.)  

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Alfresco  Content  Manager  

Posadas  Central  Reservation  System  (CRS)  

Fiesta  Americana   Fiesta  Inn  

Fiesta  Americana  Grand  

Caesar  Park   Posadas  

Web  Portals  

Search  &  Content  Engine  

Liferay   Presentation  Framework  

Caesar  Business  

One    Hotels  

Availability  Rates  and  Inventory  

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Solution  Features  

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Alfresco    Document  Management  &  Web  Content  Management  

•  Specialized  content  WorkPlow  

•  Folder  based  rules  and  actions  

•  Share  Interface  •  Automatic  version  control  

•  Standards  Driven  •  Inline  preview  

Liferay    Portal  

•  Role  based  security  framework  

•  Content  &  page  management  

•  Live  page  editing  &  scheduling  

•  SEO  • Multi-­‐tier  search  •  One-­‐click  page  creation  

• Multi-­‐language  &  Multicurrency  

 

Integrations  

•  Internet  Booking  Engine  

•  CRM  •  3rd  party  content  integration  with  GIS  &  weather  server  

• Widgets  •  Social  Media  

 

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Solution  Highlights  

•  Integration  of  Document  Management  &  Web  Content  Management  

–  Real  time  sales  promotions  on  websites  as  well  across  partners  

–  Easy  integration  with  3rd  party  systems/applications  using  web  services  &  shopping  functionalities.  

–  Social  Media  support.  Includes  blogs,  Facebook,  Twitter,  Linked-­‐in,  etc  

•  Content  Repository,  Search  &  Access  –  Content  as  a  Service  (CaaS)  –  

accessible  anywhere,  anytime  through  single  point  of  access  &  control  

–  Flexibility  in  content  editing  –  ofPline,  online  and  update  modes  

–  Common,  advanced  workPlow  across  all  brands  

–  Support  for  standard  protocols  -­‐  CIFS,  WebDav,  FTP  and  Web  Services  

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•  Flexible  Architecture  –  Support  750+  concurrent  and  2,000+  

content  contributors  

•  Security  –  Data  encryption,  secure  audit  trail,  

compliance  reports,  etc.  –  Advanced  access  controls  &  secure  

access  to  information  from  legacy  systems  

•  Multi-­‐lingual  &  multi-­‐currency  support  

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BenePits  achieved  using  IBE  -­‐  UXP  

•  Increased  RevPAR    

•  Improved  Guest  experience  –  Personalized  &  focused  guest  experience  

–  Ease  of  rolling  out  additional  portals,  based  on  business  needs  

•  Reduction  in  the  TCO  of  the  web  sites  and  ECM  –  Over  50%  reduction  in  AMC  costs  using  Alfresco  &  Liferay  Open  Source  solutions  

–  Reduced  storage  cost  due  to  centralized  repository  

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About  CIGNEX  Datamatics  

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What  Does  CIGNEX  Datamatics  Do?  

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Saving  

Time  

In  the  last  11  years,  CIGNEX  Datamatics  helped  its  clients  save  in  excess  of    US$500  Million  by  leveraging  Commercial  Open  Source  Software  across  200+  implementations  

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portals  

intranets  

e-­‐commerce  

social  collaboration  

integration  &  ESB  

mobile  apps  

SAP/  ERP  apps  

...more  

web  content  management  

document  management  

records  management  

digital  asset  management  

big  data/analytics  

business  intelligence  

business  process  

enterprise  search  

Open  Source  Center  of  Excellence  (CoE)  

DAM  

DM  

Where  We  Can  Help  You  

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Alfresco  Practice  @  CIGNEX  Datamatics  

•  Since  2005  –  Global  Platinum  Partner  

–  Over  50  Implementations  

–  Team  of  70  Alfresco  consultants  

–  Created  IP  and  Use  Accelerators  •  Toolkit:  Migration  from  Documentum  

•  Contract  Lifecycle  Management  

•  Achievements  –  Alfresco  “Recognized  Developer”  –  Authored  4  Alfresco  Books  –  2010  Alfresco  Partner  of  the  Year  –  2008  Best  North  American  implementation  of  the  Year  

–  2007  WCM  Implementation  of  the  Year  

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2010  Alfresco  APAC  Partner  of  the  Year  

2010  Alfresco  North  America  Partner  of  the  Year  

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CIGNEX Datamatics Confidential

Free  Assessment  Offer  

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This  assessment  enables  companies  to  maximize  existing  IT  assets  and  build  a  roadmap  of    the  VETTED  Open  Source  technology  options  that  •  Reduce  software  costs  up-­‐to  70%  •  Help  generate  opportunities  for  growth  and  service  

The  FREE  Assessment  Offer  Includes:  •  Situation  Analysis  •  Gap  Analysis  •  Recommendations/Roadmap     For  more:  

 www.cignex.com/alfresco-­‐freeassessment  

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Questions?    -­‐  -­‐  -­‐  Book  Drawing!!!  

27  

CIGNEX  Datamatics  makes  Open  Source  work  for  the  Enterprise  

   Jean  Butzier        [email protected]    

   Mark  Meier    [email protected]  

   Michael  Venford    [email protected]      

Win  a  copy  of  the  latest  Alfresco  book