Chris Weipert Resume 2016

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  • (773) 495-6973 | CJWEIPERT76@GMAIL.COM


    C H R I S W E I P E R T

    I am a highly motivated business Analyst with five years of experience working within a Scrum/Agile SDLC environment. I have a proven record of developing innovative market driven solutions within budgeted time allotments. I have achieved Pragmatic Marketing Level Three certification, and use its tenants to better the customers experience and improve the efficiency of hotel operations. My extensive history in Hospitality Management roles refined my skills in both customer care as well as budgeting, staffing, and purchasing to meet P&L goals. I look forward to continuing to build on my current skill sets at your company and advancing my career and your companys success together.

    QUALIFICATIONS & ACCOMPLISHMENTSIndependent thinker and problem solver with leadership, organizational, and time management skillsPragmatic Marking Certification in Foundations, Focus, and Build to provide market driven resultsCertified trainer in Kaizen approach to process improvement though associate driven incremental changesTrained as a Green Belt in Six Sigma Methodology of process improvementExperienced using Jira, Rally, Salesforce SDLC softwareProficient in Galaxy & Galaxy Lightspeed Operating Systems, Starsource Purchasing System, Timesaver Labor Management, Microsoft Word, Outlook, and ExcelProficient in P&L analysis, Maintaining Productivities, and Meeting CPOR for multiple Resort properties

    WORK EXPERIENCESkyTouch Technologies (Choice Hotels International Inc.), Scottsdale, AZ

    Business Analyst, July 2012 - Present

    Work to deliver a SAAS based Property Management System (PMS) for over 6000 hotels internationally across 8 countriesCollaborate with Product Managers to analyze market problems and create market driven Solutions by identifying the Problem, Pervasiveness, Impact as well as ROICreated documentation for development into user story format for development teams Educate, Guide, and Support Product Development teams to meet the Business Requirements and create Market driven solutions acting as Product OwnerSuccessfully Lead Offshore, Near Shore and In-House Developments teams using Rapid Development Methodologies including Scrum and highbred Kanban frameworksPartner with Quality Assurance to ensure usability from development to certificationDeveloped user guides and functional support documentation to teach users about updated functionalityReview, Evaluate and Prioritize customer facing defectsUse creativity to develop groundbreaking features for our PMS including making our software truly mobile friendly using mobile web design, creating a guest recognition program for our hotels, expanding the softwares reporting ability, and so many other innovative projects

    Westin La Paloma Resort & Spa (Starwood Hotels and Resorts Worldwide, Inc.), Tucson, AZ

    Director of Housekeeping, March 2011 - April 2012

    Department Head for staff of up to 80 associates including seasonal and contract labor associatesCritical in the implementation of Guidant Staffing program, to process contact services to ensure staffing, while complying to local labor laws and regulationsControlled operational budget of $50,000 per monthConsistently hit company P&L goals in both productivity management as well as budgeted purchasingMaintained a cleanliness score in the mid 8s on a 10 point scale with a goal of 8.17Achieved 98% in Products and Services on yearly compliance review of meeting Starwood standardsImplemented Housekeeping Galaxy Lightspeed Operating System Championed Property Sustainability Program to conserve water, chemicals and electricity up to 15%Prepared and successfully submitted capital project requests of up to $250,000 in capital needs to ownership group


  • WORK EXPERIENCE (CONTINUED)Westin Kierland Resort & Spa (Starwood Hotels and Resorts Worldwide, Inc.), Scottsdale, AZ

    Housekeeping Manager, 2007-2011

    Trained in the ABCs of housekeeping to ensure guest room cleanliness and guest satisfactionActively involved in the resorts Guest Satisfaction CommitteeManaged a team of up to100 associates depending on the seasonWorked with Outside staffing agencies to properly staff the department when needed Oversaw the integration of new web based scheduling systemsScheduled staff on a Productivity equation to meet and often exceed Resort P&L goalsIntimately learned the Housekeeping portion of P&L including Rooms Profit, CPOR, Productivity, as well as FTE analysisManaged monthly ordering and controlled a budget of up to $75,000 per monthLead the team in a full resort rooms renovation Front Desk Manager, 2005-2007

    Oversaw all aspects of overnight operationsWorked closely with outlet managers through the eveningPreformed night audit functions to balance revenues

    Sheraton Chicago Hotel & Towers (Starwood Hotels and Resorts Worldwide, Inc.), Chicago, IL

    Front Desk Manager, 2005-2005

    Controlled house management to insure maximum revenue while maximizing possible sell situationsFormed partnerships with local properties to ensure guest room availabilityCreated daily organizational tools for daily operationHandled all overnight guest concernsHighly involved in associate engagement programsManaged Hotels VIP Club Lounge

    Front Desk Supervisor, 2004-2005

    Supervised all front office staff consisting of 15 GSAs , 8 PBX union associates, 13 Concierge/ServersWorked closely with Sales Department to ensure smooth Arrival/Departure experience Actively participated in GSA training projects to ensure consistent positive guest experienceActed in MOD capacity on a regular basis, to ensure smooth operation and resolve guest concerns

    Guest Services Supervisor, 2000-2004

    Simultaneously managed Bell Staff, Business Center, and Package Room Managed two supervisors, eighteen union employees, and six non-union employeesWorked closely with Sales to control $200,000+ in annual room distributions Created a spreadsheet to monitor payroll efficiently and effectivelyActively involved in interviewing and hiring candidates for Guest Services Department

    (773) 495-6973 | CJWEIPERT76@GMAIL.COM


    C H R I S W E I P E R T


    Iowa State University, Ames, IA, Graduated 2000Bachelor s of Business; Marketing

    Minor: Hotel, Restaurant, & Institutional Mgt.AMA Marketing Club 1998-2000 Director of Events, Financial Coordinator